Airline Operations Coordinator Job Description [Updated for 2025]

In the era of global connectivity, the role of an airline operations coordinator has never been more critical.

As the aviation industry continues to advance, there’s an increasing demand for skilled professionals who can efficiently manage, streamline, and secure our air transportation operations.

But let’s go beyond the surface: What’s truly expected from an airline operations coordinator?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the ideal candidate,
• Or simply interested in the intricate world of airline operations,

You’ve landed at the right spot.

Today, we introduce a customizable airline operations coordinator job description template, designed for seamless posting on job boards or career sites.

Prepare for takeoff, as we delve into the details.

Airline Operations Coordinator Duties and Responsibilities

Airline Operations Coordinators are responsible for managing a variety of tasks to ensure smooth and safe flights.

They oversee the coordination between the crew, aircraft, and passengers.

The daily duties and responsibilities of an Airline Operations Coordinator include:

• Coordinating flight schedules and timetables with pilots and ground crew
• Ensuring all necessary documentation for flights is complete and correct
• Monitoring weather conditions and communicating potential impacts to flight plans
• Working with airline logistics to ensure necessary equipment, maintenance, and fuel needs are met
• Coordinating with customer service and ticketing agents to manage passenger-related issues
• Overseeing flight dispatch releases and coordinating with air traffic control
• Communicating regularly with the flight crew regarding schedules, routes, and passenger information
• Ensuring all operations comply with FAA regulations and safety standards

 

Airline Operations Coordinator Job Description Template

Job Brief

We are looking for a dedicated Airline Operations Coordinator to oversee and manage the daily operations of our airline.

Responsibilities include coordinating flight crew schedules, liaising with air traffic control and ground personnel, and ensuring that safety regulations are strictly followed.

Our ideal candidate has a strong understanding of airline operations, is able to handle stressful situations and has exceptional multitasking skills.

The ultimate goal is to ensure smooth operations that promote customer satisfaction and business growth.

 

Responsibilities

• Coordinate daily flight activities including crew schedules, aircraft maintenance and passenger bookings
• Liaise with air traffic control, ground personnel and flight crews to ensure a seamless operation
• Assure compliance with federal and state regulations in all operations
• Respond promptly to any flight irregularities or emergencies and implement the emergency response plan when necessary
• Monitor weather conditions and advise flight crews of any potential issues
• Assist with customer service issues and handle passenger complaints
• Collect data and compile operational reports
• Recommend improvements in efficiency and safety

 

Qualifications

• Proven experience as an airline operations coordinator or similar role
• Understanding of airline operational procedures and safety regulations
• Exceptional organizational and multitasking skills
• Ability to handle stressful situations and to make quick decisions
• Proficient in MS Office and aviation-specific software
• Strong communication and leadership abilities
• BSc/BA in aviation, business administration or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Travel benefits
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Airline Operations Coordinator
• Work Environment: Airport setting. Shift work may be required, including evenings, weekends and holidays.
• Reporting Structure: Reports to the Director of Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $50,000 minimum to $75,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Airline Operations Coordinator Do?

Airline Operations Coordinators work closely within the aviation industry, often employed by airlines and airports.

They are responsible for ensuring the smooth operation of flights, from passenger booking and check-in to luggage handling, boarding, and flight take-off.

They are an integral part of the team that ensures flights depart and arrive on time.

Airline Operations Coordinators coordinate communication between the flight crew and ground personnel, ensuring all necessary information regarding flight schedules, weather conditions, and any changes in flight plans are conveyed accurately and promptly.

They also oversee the processing of passengers, baggage, cargo, and mail, and make sure that the necessary resources are allocated for these tasks.

Their role includes handling any issues or irregularities that may arise, such as flight delays or cancellations, lost baggage, or passenger complaints, and providing solutions in a timely manner.

Airline Operations Coordinators may also have responsibilities related to safety and regulatory compliance, such as monitoring the maintenance of aircraft and ensuring adherence to safety standards and procedures.

Overall, their goal is to ensure customer satisfaction and maintain the efficiency and profitability of airline operations.

 

Airline Operations Coordinator Qualifications and Skills

Airline Operations Coordinators are responsible for ensuring smooth operations in the aviation industry.

They should possess a wide range of technical and soft skills, including:

• Strong attention to detail and organizational skills to manage several tasks simultaneously, from tracking flights to coordinating with ground services.
• Excellent communication skills for liaising effectively between departments, delivering clear instructions, and addressing any concerns or queries promptly and clearly.
• Problem-solving skills to quickly identify and address operational issues that may arise, ensuring minimal disruption to schedules and services.
• Time management skills to efficiently handle schedules, ensuring flights depart and arrive on time, and swiftly managing any delays or disruptions.
• Technical skills, including proficiency in aviation software and an understanding of aviation regulations and safety standards.
• Interpersonal skills to work effectively with team members, flight crews, airport staff, and various other stakeholders in the aviation industry.
• Ability to cope under pressure and make swift decisions during emergencies or unexpected events.
• Customer service skills to handle passenger queries or complaints, ensuring a positive travel experience.

 

Airline Operations Coordinator Experience Requirements

Entry-level Airline Operations Coordinators often hold a relevant degree in aviation management, business, or a related field.

An initial experience of 1 to 2 years in the airline industry, perhaps in roles such as Ground Staff, Customer Service, or even internships, is generally considered beneficial.

Candidates with about 3 to 4 years of experience usually have a deeper understanding of airline operations.

They may have worked in various roles including Dispatch Coordinator, Flight Operations Assistant, or Airline Operations Agent, and may have gained experience in coordinating flight schedules, maintaining operational records, and liaising with various airline departments.

Those with over 5 years of experience in the field are often ready for more senior or supervisory roles.

They will have a comprehensive understanding of airline operations and regulations, and may have gained some leadership experience in their previous roles.

These candidates are expected to be able to oversee operations, manage crises, and make decisions that can impact the airline’s efficiency and profitability.

 

Airline Operations Coordinator Education and Training Requirements

Airline Operations Coordinators usually have a bachelor’s degree in aviation management, business administration, or a related field.

Their coursework typically covers areas such as aviation safety, airport operations, flight dispatch, aviation laws, and aircraft systems.

Some airlines might prefer candidates with experience in the aviation industry, so internships or work-study programs can be beneficial.

A strong understanding of airline operations, regulations, and safety guidelines is crucial for this role.

Some positions might require certification from a recognized aviation body, such as the International Air Transport Association (IATA) or the Airline Operations Control Center (AOCC).

Many coordinators also undergo specific on-the-job training to learn about the particular systems, processes, and protocols of their airline.

Additionally, coordinators may benefit from advanced courses or seminars related to crisis management, decision-making, and airline economics.

Communication skills, ability to handle stressful situations, and proficiency in using computer systems are also important for this role.

While not always required, a master’s degree in aviation or business management could be beneficial for those aspiring to higher-level positions within airline operations.

 

Airline Operations Coordinator Salary Expectations

An Airline Operations Coordinator can expect to earn an average salary of $48,517 (USD) per year.

However, the actual earnings can vary significantly based on factors such as years of experience, the size and location of the airline, and the specific responsibilities of the role.

 

Airline Operations Coordinator Job Description FAQs

What skills does an Airline Operations Coordinator need?

Airline Operations Coordinators should possess excellent organizational and multitasking skills as they are responsible for overseeing the daily operations of the airline.

They must have great communication skills for coordinating with various departments and resolving issues.

Strong attention to detail and problem-solving skills are also essential to ensure smooth operations and adherence to safety regulations.

 

Do Airline Operations Coordinators need a degree?

Typically, Airline Operations Coordinators are required to have a bachelor’s degree in aviation, business management, or a related field.

However, some airlines might accept equivalent work experience in lieu of a formal degree.

Knowledge of airline operations and safety procedures is vital, and some airlines may require certification or training in certain areas.

 

What should you look for in an Airline Operations Coordinator resume?

Look for a degree in a relevant field and experience in airline operations.

Knowledge of aviation regulations and laws is beneficial.

Skills like multitasking, problem-solving, and communication should be highlighted.

Experience in managing teams and coordinating with different departments will also be advantageous for this role.

 

What qualities make a good Airline Operations Coordinator?

A good Airline Operations Coordinator should be a team player with strong leadership skills.

They should have a keen eye for detail and the ability to manage multiple tasks efficiently.

Additionally, they should be calm under pressure and have excellent decision-making skills to handle unexpected situations or emergencies.

 

Is it difficult to hire Airline Operations Coordinators?

Hiring an Airline Operations Coordinator can be challenging due to the specialized skill set and experience required for the role.

It is important to offer a competitive salary and benefits package, as well as opportunities for career development and growth, to attract qualified candidates.

 

Conclusion

So there you have it.

Today, we’ve taken you behind the scenes of an airline operations coordinator‘s role.

And guess what?

It’s not just about managing flights.

It’s about orchestrating the seamless travel of thousands, one flight at a time.

With our comprehensive airline operations coordinator job description template and real-world examples, you’re fully equipped to take off.

But why limit your ascent?

Soar higher with our job description generator. It’s your co-pilot for crafting precision-tuned job listings or refining your resume to standout excellence.

Remember:

Every flight managed is a part of the broader travel experience.

Let’s navigate that future. Together.

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