Appliance Repair Technician Job Description [Updated for 2025]

In today’s interconnected world, the role of an appliance repair technician is more crucial than ever.

As our reliance on household and commercial appliances continues to grow, the demand for skilled technicians who can diagnose, fix, and maintain these essential machines heightens.

But let’s delve deeper: What’s truly expected from an appliance repair technician?

Whether you are:

• A job seeker attempting to grasp the core responsibilities of this role,
• A hiring manager crafting the perfect job specification,
• Or simply curious about the ins and outs of appliance repair,

You’re in the right place.

Today, we present a customizable appliance repair technician job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Appliance Repair Technician Duties and Responsibilities

Appliance Repair Technicians install, troubleshoot, and repair a variety of household appliances.

They have excellent diagnostic skills and a deep understanding of electrical and mechanical systems.

Their duties and responsibilities include:

• Inspecting faulty appliances to diagnose the cause of malfunction
• Consulting with customers to understand the issues they’re experiencing with their appliances
• Disassembling appliances to examine mechanical and electrical parts
• Identifying the specific components or parts that are causing problems
• Replacing or repairing the defective parts
• Reassembling appliances after carrying out repair or maintenance work
• Performing routine maintenance on appliances to prolong their lifespan and ensure they function correctly
• Keeping records of appliance repair work carried out, including details of the problem, the solution, and parts used
• Providing customers with advice and guidance on how to operate and maintain their appliances properly
• Processing customer payments and maintaining inventory of spare parts

 

Appliance Repair Technician Job Description Template

Job Brief

We are looking for a skilled Appliance Repair Technician to troubleshoot and repair our customers’ home appliances.

The ideal candidate will have experience working with a variety of appliances, such as refrigerators, ovens, and washing machines, and a strong understanding of electrical systems.

The Appliance Repair Technician will be responsible for diagnosing problems, replacing parts as necessary, and explaining to customers what repairs are required.

A commitment to excellent customer service and a professional appearance and demeanor are crucial for this role.

 

Responsibilities

• Traveling to customers’ homes to install, troubleshoot, test and repair appliances.
• Using testing devices to identify problems and choosing the appropriate solutions.
• Replacing defective parts and making necessary adjustments.
• Explaining to customers what repairs are required and if the appliance needs to be replaced.
• Keeping records of parts used and hours worked.
• Maintaining a tidy work area and clean up after each job.
• Providing excellent customer service at all times.
• Advising customers on how to use appliances correctly.

 

Qualifications

• Proven work experience as an Appliance Repair Technician.
• Good understanding of electrical systems.
• Ability to use a range of testing devices.
• Excellent problem-solving skills.
• Good communication and customer service skills.
• Physical ability to lift and move heavy appliances.
• High school diploma or equivalent. A certificate in appliance repair or related field is a plus.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Paid time off
• Continued training and support

 

Additional Information

• Job Title: Appliance Repair Technician
• Work Environment: This is a mobile job, where technicians travel to customers’ homes. Technicians must be prepared to drive in a variety of weather conditions.
• Reporting Structure: Reports to the Service Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $65,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Appliance Repair Technician Do?

Appliance Repair Technicians are specialized professionals that are skilled in diagnosing and repairing a wide range of household and commercial appliances.

Their primary job involves troubleshooting malfunctioning appliances to identify the cause of the problem.

This could involve testing parts, disassembling the appliance, and using testing equipment.

Once the problem has been identified, the Appliance Repair Technician will conduct necessary repairs.

This can include replacing defective parts, adjusting settings, or cleaning internal components.

They also routinely maintain appliances to ensure they work efficiently.

This includes tasks such as cleaning filters, oiling parts, and checking gas connections and controls.

Appliance Repair Technicians are often responsible for communicating with customers.

They may need to explain the problem, provide estimates for repair costs, or suggest whether it would be more cost-effective to replace the appliance.

In some cases, they may also be responsible for selling and installing new appliances.

It is critical for an Appliance Repair Technician to keep abreast of new technologies and models of appliances as they are continually evolving.

They may need to attend training or workshops to stay updated.

Finally, they must ensure to follow all safety procedures to prevent any accidents while repairing the appliances.

 

Appliance Repair Technician Qualifications and Skills

An effective Appliance Repair Technician must have the necessary skills and qualifications to perform their role effectively, such as:

• Hands-on technical skills to diagnose, repair, and maintain a wide range of appliances such as refrigerators, washing machines, dryers, stoves, and microwaves.
• Problem-solving skills to accurately identify and resolve issues that may prevent an appliance from functioning properly.
• Customer service skills to provide high-quality service to clients, answer their questions, and explain the work performed.
• Physical stamina and strength to lift and move heavy appliances and stand for prolonged periods.
• Attention to detail to spot potential problems or inconsistencies during the repair process.
• Communication skills to explain technical details to non-technical customers and to understand their needs and concerns.
• Understanding of electrical, mechanical, and plumbing systems, as well as knowledge of the tools and equipment used in appliance repair.
• Time management skills to complete repair jobs in a timely manner, minimizing disruption to the customer’s daily routine.
• Ability to read and interpret technical diagrams and manuals.

 

Appliance Repair Technician Experience Requirements

Appliance Repair Technicians often start their careers by attending technical or vocational schools, where they gain foundational knowledge and hands-on experience in appliance repair and maintenance.

Many technicians also gain experience through apprenticeships or internship programs, working under the supervision of seasoned professionals.

These experiences usually provide them with a solid foundation in appliance diagnostics, repair, and customer service, making them eligible for entry-level positions in the field.

Candidates with 1 to 3 years of experience are usually skilled at minor repairs and maintenance tasks, and may also have experience in customer service, as they often interact directly with clients in their homes or at their businesses.

Technicians with more than 3 years of experience often have a broad and deep understanding of different types of appliances, including refrigerators, washers, dryers, and dishwashers, among others.

They may also be familiar with various brands and their specific maintenance needs.

Those with more than 5 years of experience are usually considered experts in the field.

They may have developed specialized skills, such as commercial appliance repair or high-end residential appliance maintenance.

They may also have some experience in supervisory or managerial roles and are often capable of training junior technicians.

 

Appliance Repair Technician Education and Training Requirements

Appliance Repair Technicians typically require a high school diploma or equivalent as a basic prerequisite.

For more comprehensive training, aspiring technicians can opt for a vocational or technical school offering courses related to appliance repair.

These courses teach both the theoretical and practical aspects of repairing appliances such as refrigerators, washers, dryers, and stoves.

Many technicians also learn their trade through on-the-job training or an apprenticeship, under the supervision of an experienced technician.

This hands-on experience can be invaluable in understanding the intricacies of appliance repair.

Apart from these, obtaining a certification can also be advantageous.

Certification can be obtained from various organizations such as the Environmental Protection Agency (EPA), which certifies technicians to work with refrigerants, or the Professional Service Association (PSA) which offers Certified Appliance Professional (CAP) certification.

These certifications not only enhance the technician’s skills and credibility, but also indicate their dedication to the profession and ongoing learning.

Furthermore, due to the electrical components involved, some locations may require appliance repair technicians to have a license.

This generally involves passing a test on electrical codes and safety measures.

Continuing education is also important as appliance technology continues to evolve.

Technicians need to keep up with the latest advancements and trends in the appliance industry.

 

Appliance Repair Technician Salary Expectations

The average wage for an Appliance Repair Technician is $18.39 (USD) per hour.

However, the actual earnings may vary based on factors such as experience, skill level, the complexity of the appliances being repaired, and the region in which they work.

 

Appliance Repair Technician Job Description FAQs

What skills does an Appliance Repair Technician need?

Appliance Repair Technicians need a broad range of skills, including mechanical and electrical know-how, troubleshooting and problem-solving skills, and the ability to use various tools and diagnostic equipment.

They should have strong customer service skills, as they often deal directly with customers, and should have the physical stamina for lifting and moving heavy appliances.

 

Do Appliance Repair Technicians need a degree?

While a degree is not necessary, Appliance Repair Technicians usually require a high school diploma or equivalent.

Many learn the trade on the job or through technical programs.

These programs can lead to a certificate or associate’s degree in appliance repair or a related field.

They also need to be certified if they work with refrigerants due to EPA regulations.

 

What should you look for in an Appliance Repair Technician resume?

An Appliance Repair Technician’s resume should include their technical training, certifications, and experience in appliance repair.

They should also have a valid driver’s license since the job often requires travel to clients’ homes or businesses.

Look for skills in troubleshooting, customer service, and familiarity with various types of appliances.

 

What qualities make a good Appliance Repair Technician?

A good Appliance Repair Technician is meticulous and pays attention to detail, as this helps them to identify and fix complex problems.

They should be good communicators, as they often need to explain to customers what repairs are needed.

They should also be physically fit as the job often involves lifting heavy appliances and working in tight spaces.

 

Is it difficult to hire Appliance Repair Technicians?

Hiring Appliance Repair Technicians can be challenging due to the specialized nature of the job and the demand for these skills.

You may need to offer competitive wages and benefits to attract qualified candidates.

Offering ongoing training and development opportunities can also be an effective way to attract and retain skilled technicians.

 

Conclusion

And there you have it.

Today, we’ve shone a spotlight on the nuts and bolts of what it truly means to be an appliance repair technician.

Surprised?

It’s not just about fixing appliances.

It’s about ensuring a functional, efficient home, one repair at a time.

With our go-to appliance repair technician job description template and real-world examples, you’re all set to take the leap.

But why limit yourself there?

Venture further with our job description generator. It’s your next tool for creating precise job listings or polishing your resume to excellence.

Take note:

Every repaired appliance contributes to a larger, more comfortable living environment.

Let’s build that comfort. Together.

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