AWS Support Engineer Job Description [Updated for 2025]

In the era of cloud computing, the demand for AWS Support Engineers has skyrocketed.

As technological advancement surges ahead, there is an increasing need for proficient individuals who can maintain, enhance, and secure our AWS infrastructure.

But let’s delve deeper: What are the specific expectations for an AWS Support Engineer?

Whether you are:

• An aspiring professional trying to understand the intricacies of this role,
• A hiring manager aiming to outline the perfect candidate,
• Or merely interested in the inner workings of AWS support engineering,

You’ve come to the right place.

Today, we present a customizable AWS Support Engineer job description template, designed for seamless posting on job boards or career sites.

Let’s dive into it.

AWS Support Engineer Duties and Responsibilities

AWS Support Engineers are specialists in Amazon Web Services (AWS) platforms and play a crucial role in maintaining and troubleshooting systems.

They are responsible for resolving technical issues, optimizing system performance, and ensuring the security of cloud-based systems.

The following are the primary duties and responsibilities of an AWS Support Engineer:

• Monitor and manage AWS services and resources, including EC2, S3, RDS, and more
• Troubleshoot and resolve issues related to AWS infrastructure and services
• Provide technical support and guidance to users
• Work closely with development teams to improve system efficiency and performance
• Design and implement AWS-based solutions as per the organization’s needs
• Ensure data integrity and security by implementing proper access controls and backup procedures
• Conduct regular system audits to ensure the optimal functioning of AWS resources
• Stay updated with new AWS services and features and incorporate them into the system when appropriate
• Document all processes, including troubleshooting steps and system changes
• Provide training and support to teams transitioning to AWS platforms

 

AWS Support Engineer Job Description Template

Job Brief

We are seeking a skilled and dedicated AWS Support Engineer to ensure the smooth running of our web-based applications and infrastructure.

The AWS Support Engineer will be responsible for the design, setup, deployment, and maintenance of scalable, secure, and highly available AWS environments.

The successful candidate will have a deep understanding of the AWS platform, architecture, and services, including EC2, S3, VPC, RDS, Lambda, and CloudFormation.

 

Responsibilities

• Implement, manage, and maintain AWS cloud environments
• Design and deploy scalable, highly available, and fault-tolerant systems on AWS
• Monitor and manage billing and cost optimization strategies
• Ensure all systems are backed up and can be recovered
• Provide technical support and troubleshooting to resolve infrastructure related issues
• Work with the development team to deploy and support applications
• Identify and implement best practices for cloud security
• Maintain disaster recovery strategies
• Stay updated with new features and services introduced by AWS

 

Qualifications

• Proven experience as an AWS Support Engineer or similar role
• AWS Certified Solutions Architect – Associate or equivalent
• Experience with Linux/UNIX systems administration
• Experience with scripting languages such as Python, Bash, or Perl
• Strong understanding of network technologies, including firewalls, load balancers, and security groups
• Experience with Continuous Integration/Continuous Deployment (CI/CD) pipelines
• Exceptional problem-solving skills
• BS degree in Computer Science, Engineering, or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: AWS Support Engineer
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the IT Director or Cloud Operations Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $80,000 minimum to $130,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an AWS Support Engineer Do?

AWS Support Engineers typically work for businesses across industries, helping them maintain, troubleshoot, and improve their usage of Amazon Web Services (AWS), a popular cloud services platform.

Their primary role involves resolving technical issues related to AWS, ranging from simple usage queries to complex troubleshooting of applications running on the platform.

This involves using a deep understanding of the AWS platform and its various services, including computing power, database services, and networking applications.

They work closely with Software Engineers and Developers to ensure seamless operation of applications and services on AWS.

This involves coordinating with cross-functional teams to identify and rectify potential issues that could impact customer experience.

AWS Support Engineers also perform proactive monitoring and periodic maintenance of systems running on AWS to ensure smooth, uninterrupted service delivery.

They recommend and implement changes to improve system stability and performance.

In addition, they are responsible for creating and maintaining technical documentation related to AWS practices and procedures, ensuring the team’s knowledge is updated and readily accessible.

They also provide technical guidance and support to customers, helping them optimize their use of the AWS platform.

This includes explaining technical concepts and procedures in an understandable manner and providing actionable advice to improve their use of AWS.

 

AWS Support Engineer Qualifications and Skills

An AWS Support Engineer should have the skills and qualifications that align with your job description, including:

• Technical expertise in using AWS services such as EC2, S3, Lambda, RDS, DynamoDB, etc., to support and maintain applications.
• Ability to analyze and troubleshoot complex system and network issues on AWS using diagnostic and troubleshooting skills.
• Excellent problem-solving skills to effectively and efficiently resolve any issues related to AWS services and infrastructure.
• Understanding of programming and scripting languages such as Python, Ruby, Java, JavaScript, etc., to automate tasks and solve problems.
• Strong knowledge of Linux or Windows system administration, database design, and application development.
• Understanding of cloud computing security concepts, best practices, and applications on AWS.
• Communication skills to work effectively with a team, explain complex technical concepts to non-technical people, and provide excellent customer service to users who need assistance.
• Experience with infrastructure as code tools like CloudFormation or Terraform and configuration management tools like Ansible, Chef, or Puppet.
• Ability to manage multiple tasks and projects at the same time and adapt to changing priorities and requirements.

 

AWS Support Engineer Experience Requirements

Entry-level AWS Support Engineer candidates may have 1 to 2 years of experience in the IT field, often gained through internships or part-time roles related to cloud computing or IT infrastructure support.

These professionals often begin their careers in roles such as System Administrator, Network Engineer, or Developer, where they gain foundational skills in problem-solving, system monitoring, and cloud technology.

Candidates with 2 to 3 years of experience are typically preferred for AWS Support Engineer roles, as they are expected to have developed a deeper understanding of AWS services and products.

This may include experience working with services such as Amazon EC2, Amazon S3, Amazon RDS, and AWS IAM.

Candidates with more than 5 years of experience may have in-depth technical knowledge and hands-on experience in troubleshooting, performance tuning, and system optimization.

They should also have a solid understanding of networking protocols, operating systems, and security concepts.

Those with over 7 years of experience in the field may be ready to take on leadership roles, such as AWS Support Team Lead or Manager, where they oversee the support team, coordinate with other departments, and manage complex technical issues.

In addition to the practical experience, AWS Support Engineers are often required to hold AWS certifications such as AWS Certified SysOps Administrator or AWS Certified Solutions Architect, showcasing their expertise and commitment to the AWS ecosystem.

 

AWS Support Engineer Education and Training Requirements

AWS Support Engineers typically have a bachelor’s degree in computer science, information technology, or a related field.

They require a strong understanding of cloud services and how they operate, especially Amazon Web Services (AWS).

In addition to their degree, AWS Support Engineers often need certifications specific to AWS, such as AWS Certified Solutions Architect, AWS Certified Developer, or AWS Certified SysOps Administrator.

Knowledge and experience with Linux or Unix-based systems, network architectures, and web services is also beneficial.

Certain positions may require a master’s degree in a specific IT discipline or multiple years of experience in an AWS-based role.

Continuing education and staying updated with the latest AWS services and features is crucial.

Candidates can further demonstrate their expertise by obtaining advanced AWS certifications, such as AWS Certified DevOps Engineer or AWS Certified Security Specialist.

This shows a candidate’s commitment to their professional development and dedication to staying current in their field.

 

AWS Support Engineer Salary Expectations

An AWS Support Engineer can expect to earn an average salary of $96,597 (USD) per year.

The actual compensation can vary significantly depending on their experience, technical skills, certifications in AWS technologies, and geographical location.

 

AWS Support Engineer Job Description FAQs

What skills does an AWS Support Engineer need?

An AWS Support Engineer needs a mix of technical and interpersonal skills.

Technically, they should be knowledgeable about cloud-based technologies, specifically AWS services.

They should be proficient in Linux or Windows operating systems, have a good understanding of network technologies, and be skilled in scripting languages like Python or JavaScript.

Interpersonally, they should have strong problem-solving abilities, excellent communication skills, and be able to work collaboratively with a team.

 

Do AWS Support Engineers need a degree?

While a degree in computer science or a related field is preferred, it is not always mandatory for an AWS Support Engineer role.

Many employers prioritize practical experience and AWS certifications.

AWS offers a range of certifications, including AWS Certified Solutions Architect and AWS Certified Developer, which can validate a candidate’s AWS knowledge and skills.

 

What should you look for in an AWS Support Engineer resume?

Look for demonstrated experience with AWS services and other relevant technologies.

Additionally, check for problem-solving skills, customer service experience, and knowledge of programming languages.

AWS certifications can be a bonus.

 

What qualities make a good AWS Support Engineer?

A good AWS Support Engineer is technically proficient, with deep understanding of AWS services and their integration.

They are also effective problem solvers, able to identify and resolve issues quickly and efficiently.

Good communication skills are key, as they often need to explain complex technical issues to non-technical people.

They should be proactive, keeping up-to-date with latest AWS features and developments.

 

Is it difficult to hire AWS Support Engineers?

Hiring AWS Support Engineers can be challenging due to the specialized nature of the role.

There is a high demand for individuals with AWS expertise, and the pool of qualified candidates is relatively small.

To attract the best talent, employers often need to offer competitive salaries, ongoing training opportunities, and a positive work environment.

 

Conclusion

And there you have it.

Today, we’ve unraveled the intricacies of being an AWS Support Engineer.

Surprise, surprise!

It’s not just about troubleshooting and resolving AWS technical issues.

It’s about shaping the cloud-centric future, one solved issue at a time.

With our AWS Support Engineer job description template and real-world examples, you’re ready to make your mark.

But don’t stop there!

Delve further with our job description generator. It’s your next step to creating detailed job listings or refining your resume to absolute excellence.

Keep in mind:

Each resolved AWS issue brings us closer to a seamless cloud infrastructure.

Let’s shape that future. Together.

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