Business Relationship Manager Job Description [Updated for 2025]

In the world of commerce, the emphasis on Business Relationship Managers has never been greater.

The business landscape continues to evolve, and with each shift, the demand for skilled individuals who can nurture, develop, and protect our corporate relationships grows.

But let’s delve deeper: What’s truly expected from a Business Relationship Manager?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the intricacies of business relationship management,

You’re in the right place.

Today, we present a customizable Business Relationship Manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Business Relationship Manager Duties and Responsibilities

Business Relationship Managers play a crucial role in connecting IT departments with business operations by facilitating and managing interactions between the two.

Their main objective is to ensure that IT services are aligned effectively with business needs and objectives.

Their main duties and responsibilities include:

• Building and maintaining relationships with internal and external stakeholders
• Understanding the needs of the business and communicating these needs to the IT department
• Acting as a liaison between the business and IT teams
• Developing and implementing business plans to improve services and products
• Identifying opportunities for new business partnerships and growth strategies
• Handling business conflicts and negotiating solutions
• Monitoring and evaluating the performance of service against agreed targets
• Conducting regular service reviews and providing reports to senior management
• Ensuring that IT projects are delivered on time and within budget
• Ensuring compliance with company policies and relevant regulations

 

Business Relationship Manager Job Description Template

Job Brief

We are seeking a competent Business Relationship Manager to build and preserve trusting relationships with our clients.

The Business Relationship Manager responsibilities include understanding customer requirements, addressing complaints, and staying current with the latest industry practices.

The ideal candidate should be a tech-savvy trendsetter who has innovative ideas to improve customer relationships, and a background in customer service or sales will be an advantage.

Ultimately, the role of the Business Relationship Manager is to maintain a high satisfaction rate among our customers to boost our reputation and expand our clientele.

 

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Promote high-quality sales, supply, and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

 

Qualifications

• Proven experience as a Business Relationship Manager or a similar role
• Proficiency in CRM systems (e.g. Salesforce)
• Experience in customer service
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships
• Effective presentation and negotiation skills
• A customer-oriented mindset
• Degree in Business Administration, Marketing, or a related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Business Relationship Manager
• Work Environment: Office setting with occasional travel for client meetings.
• Reporting Structure: Reports to the Director of Sales or Business Development Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $80,000 minimum to $125,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Business Relationship Manager Do?

Business Relationship Managers play a pivotal role in establishing, maintaining, and improving the relationship between a business and its clients or partners.

They often work for corporations across various sectors, including finance, technology, and retail, but can also be self-employed or work as independent consultants.

Their primary responsibilities involve understanding the clients’ needs and objectives, then aligning those with the offerings of their organization.

They work closely with other teams, such as sales, marketing, and product development, to deliver solutions that meet or exceed client expectations.

Business Relationship Managers also continuously monitor and analyze the client’s business environment to identify opportunities for additional business or potential threats.

They often serve as the primary point of contact for clients and are responsible for resolving any issues or conflicts that may arise.

They are also responsible for contract negotiations and ensuring that all agreements are in line with the company’s policies and regulations.

At the same time, Business Relationship Managers must ensure client satisfaction, working to strengthen the relationship and encourage long-term partnerships.

Further, they may be required to provide regular updates to senior management about their clients, including feedback, concerns, or opportunities for growth.

They may also participate in strategic planning, using their knowledge of their clients’ industries to inform business decisions.

 

Business Relationship Manager Qualifications and Skills

An effective Business Relationship Manager should have the skills and qualifications that align with your job description, such as:

• Excellent communication skills to effectively liaise between the business and its clients, and to maintain strong relationships with key stakeholders.
• Strong problem-solving skills to handle any issues that arise in the client relationship or to deal with any obstacles that could impact the business.
• Strategic thinking abilities to help drive the business forward, identifying opportunities for growth and suggesting improvements to processes and services.
• Exceptional negotiation skills to ensure the business secures the best deals and terms in any client agreements or contracts.
• A solid understanding of the business and its industry, enabling the manager to understand the client’s needs and how the business can meet those needs.
• Financial acumen to understand the financial implications of business decisions and to effectively manage budgets.
• Excellent customer service skills to ensure that clients are satisfied with the business’s products or services, and to manage any complaints or issues that arise.
• A proven ability to manage and lead teams, inspiring others to deliver their best performance.
• Experience with CRM software and other related technology to manage client relationships and track progress and results.

 

Business Relationship Manager Experience Requirements

For entry-level Business Relationship Manager positions, candidates are typically required to have 1 to 3 years of experience in customer service, account management, or sales.

It’s common for these individuals to have gained experience in roles such as Account Executive, Sales Representative, or Customer Service Associate.

Intermediate-level candidates, often having 3 to 5 years of experience, are expected to have a deeper understanding of business operations and customer relationship management.

They may have held positions like Account Manager, Client Service Manager or Business Development Representative.

These professionals are usually adept at managing client expectations and have a proven track record in fostering strong business relationships.

Senior Business Relationship Manager roles typically require candidates to have more than 5 years of experience.

These individuals are expected to have substantial experience in business strategy and have previously managed high-value client relationships.

They may have worked as Senior Account Managers, Business Development Managers, or in similar strategic roles.

Additional experience requirements for all levels may include knowledge of the specific industry the company operates in, as well as a strong understanding of CRM tools and strategies.

Depending on the company, some may also require their Business Relationship Managers to have project management experience.

 

Business Relationship Manager Education and Training Requirements

Business Relationship Managers typically have a bachelor’s degree in business administration, management, or another related field.

An understanding of general business operations, marketing strategies, and project management are necessary, often achieved through the completion of specialized coursework or degree concentrations.

Higher-level positions often require a Master of Business Administration (MBA) or a related master’s degree.

This advanced education allows managers to gain a deeper understanding of business strategies and the skills needed to maintain relationships with clients and stakeholders.

In addition to formal education, Business Relationship Managers need to have strong interpersonal and communication skills.

These skills are typically developed and honed through on-the-job training and experience.

Certification is not typically required, but it can enhance a manager’s skills and job prospects.

The Business Relationship Management Institute, for example, offers a Business Relationship Management Professional certification, which can demonstrate a manager’s knowledge and commitment to the field.

Continuing education is also important, as it allows managers to stay current with the latest business trends and strategies.

This can be achieved through workshops, seminars, or additional coursework.

 

Business Relationship Manager Salary Expectations

A Business Relationship Manager can expect to earn an average salary of $83,879 (USD) per year.

This amount may fluctuate depending on factors such as experience, the size and industry of the hiring company, and the cost of living in the job location.

 

Business Relationship Manager Job Description FAQs

What are the main responsibilities of a Business Relationship Manager?

The main responsibilities of a Business Relationship Manager include developing and maintaining relationships with clients, identifying their needs and challenges, and liaising between the client and relevant departments within the organization.

They also manage client expectations, implement client services, and work towards enhancing customer satisfaction.

 

What skills does a Business Relationship Manager need?

Business Relationship Managers should possess excellent interpersonal and communication skills for effective interaction with clients.

They need negotiation skills to reach agreements that are beneficial for both the client and the organization.

They should also have problem-solving skills, decision-making abilities, and strategic thinking for addressing clients’ needs and challenges.

 

Do Business Relationship Managers need a degree?

Most Business Relationship Managers have a bachelor’s degree in business administration, finance, or a related field.

Some roles may require a master’s degree in business administration (MBA).

Experience in client relationship management or a similar role is also often required.

 

What should you look for in a Business Relationship Manager resume?

When hiring a Business Relationship Manager, look for a strong background in business and client relationship management.

The candidate should have experience in managing client relationships, implementing client services, and improving customer satisfaction.

Skills such as communication, negotiation, and problem-solving should be evident from their resume.

 

What qualities make a good Business Relationship Manager?

A good Business Relationship Manager should be customer-oriented, with a strong focus on understanding and meeting the needs of clients.

They should be able to build and maintain strong relationships with clients, have good problem-solving abilities, and be able to negotiate effectively.

A good Business Relationship Manager also needs to have excellent communication skills to liaise between the client and the organization.

 

Conclusion

And there we have it.

Today, we’ve unveiled the true essence of being a Business Relationship Manager.

Surprise, surprise?

It’s not just about sealing the deal.

It’s about shaping the future of business relationships, one partnership at a time.

With our user-friendly Business Relationship Manager job description template and relevant examples, you’re primed to make your next move.

But let’s not call it a day yet.

Delve further with our job description generator. It’s your key to creating tailored listings or honing your resume to its utmost potential.

Bear in mind:

Every business relationship contributes to the larger business ecosystem.

Let’s build that future. Hand in hand.

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