Certified Medical Administrative Assistant Job Description [Updated for 2025]

In the evolving landscape of healthcare, the role of Certified Medical Administrative Assistants is becoming increasingly critical.

As healthcare systems advance, there is a growing demand for skilled professionals who can efficiently manage administrative tasks within healthcare facilities.

But what exactly does a Certified Medical Administrative Assistant do?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager formulating the perfect candidate profile,
• Or simply curious about the operations of medical administration,

You’ve come to the right place.

Today, we present a customizable Certified Medical Administrative Assistant job description template, designed for effortless posting on job boards or career sites.

Let’s dive straight into it.

Certified Medical Administrative Assistant Duties and Responsibilities

Certified Medical Administrative Assistants perform a variety of tasks to aid in the efficient functionality of healthcare facilities.

Their role revolves around managing administrative tasks, such as scheduling appointments, maintaining patient records, and processing insurance claims.

Their daily duties and responsibilities include:

• Scheduling patient appointments and managing appointment calendars
• Maintaining patient medical records and ensuring patient privacy and confidentiality
• Processing patient insurance claims and handling billing procedures
• Answering phones, responding to patient inquiries, and directing calls as necessary
• Greeting and checking in patients upon arrival
• Assisting medical staff with administrative tasks as required
• Ordering office and medical supplies
• Preparing reports and other administrative documents
• Coordinating laboratory services and managing test results

 

Certified Medical Administrative Assistant Job Description Template

Job Brief

We are looking for a dedicated Certified Medical Administrative Assistant to manage our medical facility’s front desk operations.

The responsibilities include maintaining medical records, scheduling appointments, and assisting patients with necessary paperwork.

Our ideal candidate has a deep understanding of medical terminology and excellent organizational skills.

Experience in a medical setting is a must, as is knowledge of health insurance practices.

The role of a Certified Medical Administrative Assistant involves ensuring the smooth operation of our healthcare office and providing a positive experience for our patients.

 

Responsibilities

• Manage patient intake and registration process
• Organize and schedule appointments
• Maintain medical records and patient files
• Manage insurance documentation and billing procedures
• Provide support to physicians and nursing staff as needed
• Ensure the reception area remains clean and welcoming
• Handle incoming phone calls and other communications
• Process patient payments
• Adhere to healthcare laws and regulations

 

Qualifications

• Proven work experience as a Medical Administrative Assistant or similar role
• Knowledge of medical terminology and health insurance policies
• Proficiency in MS Office and patient management software
• Excellent organizational and multitasking skills
• Outstanding communication skills, both written and verbal
• Professional certification in Medical Administrative Assistance
• High school diploma; additional training in Medical Administration is a plus

 

Benefits

• Health, Dental, and Vision insurance
• 401(k) retirement plan
• Employee assistance program
• Paid time off
• Continuing education assistance

 

Additional Information

• Job Title: Certified Medical Administrative Assistant
• Work Environment: Office-based, with occasional travel for training or seminars
• Reporting Structure: Reports to the Office Manager or Medical Director
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations
• Pay Range: $30,000 minimum to $45,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Certified Medical Administrative Assistant Do?

Certified Medical Administrative Assistants (CMAA) typically work in healthcare facilities such as hospitals, private practices, clinics, or healthcare management organizations.

Their primary role is to facilitate the smooth running of a healthcare practice’s administrative operations.

They often serve as a liaison between the healthcare provider, patients, and insurance companies.

CMAAs are in charge of scheduling patient appointments, updating patient records, and managing the front desk operations.

They are responsible for maintaining strict confidentiality as they handle sensitive patient information in accordance with HIPAA regulations.

They also manage billing and coding procedures for patient services, submitting insurance claims, and coordinating with insurance companies for payments.

In addition, CMAAs may assist in the preparation of reports, correspondence, and other documentation as required by the healthcare provider.

Their role is crucial in ensuring an effective and efficient administrative process, contributing to the overall patient experience and satisfaction.

 

Certified Medical Administrative Assistant Qualifications and Skills

A qualified Certified Medical Administrative Assistant should have the skills and qualifications that align with the job role, such as:

• Medical knowledge to understand and manage medical records, terminology, and procedures within the healthcare environment.
• Technical skills to use and manage electronic health records (EHR) systems, medical billing software, and other relevant tools.
• Organizational skills to manage patient appointments, paperwork, and other administrative tasks effectively.
• Communication skills to interact with patients, healthcare professionals, and insurance companies, conveying information clearly and empathetically.
• Customer service skills to provide quality care for patients, addressing their needs and concerns professionally and courteously.
• Attention to detail to ensure accurate recording and handling of sensitive health and billing information.
• Problem-solving skills to address and resolve administrative issues that may arise in a healthcare setting.
• Knowledge of medical laws and ethics to ensure compliance with HIPAA and other relevant regulations.
• Time management skills to efficiently manage a range of administrative tasks within a busy healthcare setting.

 

Certified Medical Administrative Assistant Experience Requirements

Certified Medical Administrative Assistants typically have completed a one or two-year vocational or certificate program, where they gain theoretical knowledge and practical experience in medical administration.

The program usually includes internships or externships in medical offices, hospitals, or other healthcare facilities, providing hands-on experience in the field.

This experience qualifies graduates for entry-level jobs as Medical Administrative Assistants.

Entry-level candidates may have up to 2 years of experience, often through these internships or part-time roles in healthcare administration.

They may also have gained experience in related roles such as Medical Receptionist or Medical Records Clerk.

Candidates with more than 3 years of experience have typically honed their skills in patient scheduling, medical coding, record keeping and healthcare software proficiency in a full-time Medical Administrative Assistant position.

Those with over 5 years of experience may have developed some managerial or supervisory skills, making them suitable for roles such as Office Manager or Medical Office Supervisor in a healthcare setting.

They might also have experience in handling more complex tasks such as insurance billing and compliance with healthcare regulations.

 

Certified Medical Administrative Assistant Education and Training Requirements

To become a Certified Medical Administrative Assistant, individuals usually need a high school diploma or equivalent.

Most often, they undergo a one or two-year postsecondary certificate or associate’s degree program in medical office administration or a related field.

These programs are commonly offered by vocational schools, community colleges, and some universities.

The curriculum includes courses on medical terminology, office management, healthcare software applications, patient records management, medical billing and coding, and healthcare law and ethics.

Most employers prefer Medical Administrative Assistants to be certified.

Certification is typically earned through an accredited association like the National Healthcareer Association (NHA) or the American Association of Medical Assistants (AAMA).

To be eligible for certification, candidates generally need to complete an approved educational program and pass an examination.

Additionally, certified professionals are required to keep their certification current through continuing education courses.

This indicates the individual’s commitment to professionalism, competence, and ongoing learning.

It is also beneficial for Certified Medical Administrative Assistants to have good interpersonal, organizational, and technical skills, as they will be interacting with patients, managing medical records, and using medical software.

 

Certified Medical Administrative Assistant Salary Expectations

A Certified Medical Administrative Assistant earns an average salary of $34,610 (USD) per year.

The actual compensation can differ depending on factors such as the level of experience, additional skills, the size of the healthcare institution, and geographical location.

 

Certified Medical Administrative Assistant Job Description FAQs

What skills does a Certified Medical Administrative Assistant need?

Certified Medical Administrative Assistants need strong organizational and multitasking skills as they often have to manage multiple tasks simultaneously.

They also need good interpersonal and communication skills to interact effectively with patients, healthcare professionals, and insurance companies.

Additionally, they must have a basic understanding of medical terminology and healthcare coding systems.

Computer skills are also important as they need to work with electronic healthcare records and office software.

 

Do Certified Medical Administrative Assistants need a degree?

While a degree is not always required, most employers prefer Certified Medical Administrative Assistants to have at least a high school diploma or equivalent.

Many also require completion of a certified training program from an accredited institution.

This program typically covers medical terminology, medical office procedures, and software applications commonly used in healthcare settings.

 

What should you look for in a Certified Medical Administrative Assistant resume?

An ideal resume for a Certified Medical Administrative Assistant would include certification from a recognized institution, experience in a medical or healthcare setting, proficiency in office software, and knowledge of medical terminology.

It should also showcase strong organizational and interpersonal skills.

Any specialized experience, such as working in a specific type of clinic or with certain patient populations, should also be highlighted.

 

What qualities make a good Certified Medical Administrative Assistant?

A good Certified Medical Administrative Assistant is highly organized and detail-oriented, able to handle complex scheduling systems and manage patient records efficiently.

They must be professional and compassionate, able to interact with patients and their families in a sensitive and respectful manner.

They must also be good problem solvers, able to handle any administrative issues that may arise in a busy healthcare setting.

 

Is it difficult to hire Certified Medical Administrative Assistants?

While there are many trained and certified individuals in the field, finding the perfect fit for your specific healthcare setting can sometimes be challenging.

It is crucial to find a Certified Medical Administrative Assistant who not only has the necessary skills and qualifications, but also has the right temperament and interpersonal skills to deal with patients and their families.

 

Conclusion

So there you have it.

Today, we’ve unveiled the true essence of being a Certified Medical Administrative Assistant.

Surprised?

It’s not just about maintaining patient records or scheduling appointments.

It’s about ensuring smooth medical office operations, one task at a time.

With our comprehensive Certified Medical Administrative Assistant job description template and real-world examples, you’re ready to make strides in your career.

But why stop there?

Dig deeper with our job description generator. It’s your ultimate tool for creating meticulously detailed job listings or refining your resume to perfection.

Remember:

Every task you perform contributes to the overall healthcare delivery system.

Let’s enhance patient care. Together.

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