Claims Adjuster Supervisor Job Description [Updated for 2025]

In today’s modern era, claims adjuster supervisors are more crucial than ever.

As the world moves forward, each step amplifies the need for skilled professionals who can efficiently manage, oversee, and ensure the fairness of our claims adjustment processes.

But let’s delve deeper: What’s truly expected from a claims adjuster supervisor?

Whether you are:

• A job seeker looking to understand the core of this role,
• A hiring manager drafting the perfect candidate profile,
• Or simply curious about the intricate world of claims adjustment,

You’re in the right place.

Today, we present a customizable claims adjuster supervisor job description template, designed for effortless posting on job boards or career sites.

Let’s delve right into it.

Claims Adjuster Supervisor Duties and Responsibilities

Claims Adjuster Supervisors are primarily responsible for overseeing and guiding the team of claims adjusters.

They handle more complex cases and ensure the team performs the claims process accurately and efficiently.

The following are the duties and responsibilities of a Claims Adjuster Supervisor:

• Overseeing the investigation and settling of insurance claims
• Supervising the work of claims adjusters, providing guidance and support when necessary
• Reviewing and approving claims adjustments and settlements
• Handling complex and high-value claims that require senior level knowledge
• Maintaining up-to-date knowledge of insurance regulations, industry trends, and best practices
• Training new claims adjusters and providing ongoing education for existing staff
• Setting performance goals for the team, and monitoring progress toward these goals
• Ensuring the team’s compliance with legal requirements and company policies
• Reviewing and resolving client complaints and appeals
• Assisting with the hiring process and conducting performance evaluations

 

Claims Adjuster Supervisor Job Description Template

Job Brief

We are seeking a seasoned Claims Adjuster Supervisor to manage our team of claims adjusters.

The successful candidate will be responsible for handling, negotiating and settling claims, as well as providing guidance and support to the claims team.

A Claims Adjuster Supervisor should have a solid understanding of insurance policies, claims handling and settlement processes, and be able to provide excellent customer service.

Ultimately, the Claims Adjuster Supervisor will ensure that claims are handled efficiently and that compensation and benefits are awarded correctly.

 

Responsibilities

• Supervise and guide claims adjusters in their duties
• Review and approve claims investigations and settlements
• Negotiate claim settlements with claimants and attorneys
• Interact with policyholders, witnesses, and claimants to gather pertinent information
• Ensure compliance with state and federal regulations
• Coordinate with legal counsel in handling cases correctly
• Provide regular reports to management on claims status and progress
• Establish and maintain good relationships with claimants to ensure customer satisfaction
• Conduct training sessions for new hires and ongoing training for existing staff

 

Qualifications

• Proven work experience as a Claims Adjuster or similar role
• Experience in supervising and leading a team
• Deep knowledge of insurance law and regulation
• Excellent negotiation and decision-making skills
• Strong analytical and organizational skills
• Excellent verbal and written communication skills
• Proficiency in claims management software
• BSc degree in Business Administration, Insurance, Law or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Claims Adjuster Supervisor
• Work Environment: Office setting with occasional travel for meetings and site visits.
• Reporting Structure: Reports to the Claims Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $65,000 minimum to $95,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Claims Adjuster Supervisor Do?

Claims Adjuster Supervisors oversee the operations and performance of a team of claims adjusters in an insurance company.

Their job is to ensure that the team evaluates insurance claims accurately and resolves them in a timely manner.

They also make sure that the settlement of claims meets both the policyholder’s expectations and the insurer’s policies.

Claims Adjuster Supervisors may also handle complex cases that require senior-level expertise.

They review and approve the claims handled by their team, ensuring all documentation is accurate and complete.

These professionals interact with policyholders, witnesses, and legal counsels to gather information, negotiate settlements, and resolve disputes.

They are also responsible for training new claims adjusters, providing ongoing feedback, conducting performance evaluations, and implementing improvement measures when necessary.

Furthermore, Claims Adjuster Supervisors often work with other departments within the insurance company to develop policies and procedures that streamline the claims process and improve customer satisfaction.

 

Claims Adjuster Supervisor Qualifications and Skills

A competent Claims Adjuster Supervisor should possess the qualifications and skills that complement the job role, such as:

• Strong leadership and management skills to guide and oversee the work of a team of claims adjusters.
• Excellent knowledge and understanding of insurance policies, claims, and the claims adjustment process.
• Superior communication and interpersonal skills to interact effectively with clients, subordinates, and other departments.
• Strong analytical abilities to review and evaluate the validity and value of each claim, ensuring accurate payouts.
• Effective conflict resolution skills to handle disputes between insurers and claimants professionally and fairly.
• Detail-oriented nature to ensure all paperwork and digital documentation related to claims is correct and updated.
• Good decision-making skills to make informed and fair decisions about claims.
• Ability to handle stress and pressure, especially when dealing with complicated or contentious claims.
• Experience in customer service to ensure claimants feel heard, validated, and satisfied with the handling of their claims.

 

Claims Adjuster Supervisor Experience Requirements

Claims Adjuster Supervisors typically need a minimum of 5 years of experience in the insurance industry, usually starting in a claims adjuster role.

This initial experience enables professionals to understand the complexities of claims processes, including investigations, negotiations, and settlements.

After gaining experience as a claims adjuster, individuals often move into senior or lead roles where they further refine their skills and gain management experience.

Here, they oversee the work of other adjusters, provide guidance and training, and are involved in more complex claims.

In addition to industry experience, many employers prefer Claims Adjuster Supervisors to hold relevant certifications, such as the Certified Claims Professional (CCP) or the Certified Professional in Insurance Claims (CPIC).

These certifications often require several years of experience as well as passing an examination.

Ultimately, to become a Claims Adjuster Supervisor, one needs extensive experience in claims adjustment, a strong understanding of insurance policies and regulations, and demonstrated leadership capabilities.

 

Claims Adjuster Supervisor Education and Training Requirements

Claims Adjuster Supervisors typically need a bachelor’s degree in business administration, finance, or a related field.

They should have extensive knowledge of insurance and claims handling procedures, which is usually gained through several years of experience working as a claims adjuster.

Some employers may require a Claims Adjuster Supervisor to hold an insurance adjuster license, which requires passing an exam and fulfilling continuing education requirements.

In addition, they must have excellent customer service skills and the ability to manage a team.

Many Claims Adjuster Supervisors also pursue advanced education and certifications in insurance, management, or related fields to enhance their knowledge and leadership skills.

These might include the Associate in Claims (AIC) or Certified Professional in Supervision (CPS) credentials.

Overall, a combination of education, experience, and certification is typically required for this role.

 

Claims Adjuster Supervisor Salary Expectations

A Claims Adjuster Supervisor can expect to earn an average salary of $66,540 (USD) per year.

However, the actual salary can vary greatly based on factors such as the individual’s level of experience, the size and location of the company, and the complexity of the claims they handle.

 

Claims Adjuster Supervisor Job Description FAQs

What skills does a Claims Adjuster Supervisor need?

A Claims Adjuster Supervisor needs a combination of technical knowledge, management skills and interpersonal abilities.

They should be adept at understanding insurance policies and assessing claims.

Strong leadership skills are critical to supervise adjusters and guide their decision-making.

Effective communication skills are also necessary to liaise between claimants, insurance agents, and the claims team.

 

Do Claims Adjuster Supervisors need a degree?

Claims Adjuster Supervisors typically need a bachelor’s degree, often in business or a related field.

Some companies may also require relevant industry certifications.

Prior experience in claims adjusting is essential, usually requiring a few years of experience in the insurance industry.

 

What should you look for in a Claims Adjuster Supervisor’s resume?

Look for a solid background in insurance claims adjusting, preferably with experience in a supervisory role.

Their resume should show strong abilities in team leadership, decision making, and negotiation.

Check for relevant education and any additional training or certifications, such as a claims adjuster license or a certified professional in insurance claims (CPIC) qualification.

 

What qualities make a good Claims Adjuster Supervisor?

A good Claims Adjuster Supervisor is analytical, decisive and an effective communicator.

They must be able to review and understand complex insurance policies and make fair judgments on claim cases.

Their supervisory role requires them to lead a team, so they should be motivational and supportive.

They should also possess excellent negotiation skills to settle disputes and conflicts.

 

Is it difficult to hire Claims Adjuster Supervisors?

The difficulty in hiring Claims Adjuster Supervisors largely depends on the market conditions.

As this role requires a specific set of skills and experience, finding a qualified candidate can sometimes be challenging.

Offering competitive salaries, professional development opportunities, and a good working environment can attract suitable candidates.

 

Conclusion

Well, there you have it.

Today, we’ve unveiled the true essence of being a Claims Adjuster Supervisor.

And guess what?

It’s not just about evaluating insurance claims.

It’s about paving the way for fair and just compensation, one claim at a time.

With our comprehensive Claims Adjuster Supervisor job description template and real-world examples, you’re all prepared to take the leap.

But why stop there?

Explore further with our job description generator. It’s your next step to creating finely-honed listings or polishing your resume to sheer brilliance.

Remember:

Every claim is a part of the bigger picture.

Let’s shape that future. Together.

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