Coffee Machine Technician Job Description [Updated for 2025]

In the fast-paced world of hospitality, the demand for coffee machine technicians has never been higher.

As the coffee culture continues to grow, so does the need for skilled individuals who can install, maintain, and repair the machines that brew our beloved beverages.

But let’s dive in deeper: What’s truly expected from a coffee machine technician?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the ideal candidate,
• Or simply intrigued by the mechanics of coffee machine maintenance,

You’re in the right place.

Today, we present a customizable coffee machine technician job description template, designed for easy posting on job boards or career sites.

Let’s jump right into it.

Coffee Machine Technician Duties and Responsibilities

Coffee Machine Technicians are responsible for the installation, maintenance, and repair of coffee machines and related equipment.

They require a good understanding of the working principles of coffee machines and must be able to troubleshoot problems effectively.

Coffee Machine Technicians have the following duties and responsibilities:

• Install, inspect, and test new coffee machines and equipment
• Perform routine maintenance checks on coffee machines, replacing parts as necessary
• Diagnose and repair faults in coffee machines, ensuring they operate correctly
• Use specialized tools and equipment to fix mechanical or electronic issues
• Provide advice and guidance to clients on the operation and care of their coffee machines
• Order, manage and replace necessary spare parts and equipment
• Keep accurate records of services performed, parts used, and billing details
• Stay up-to-date with the latest developments and trends in coffee machine technology
• Ensure compliance with health and safety regulations and standards

 

Coffee Machine Technician Job Description Template

Job Brief

We are looking for a dedicated Coffee Machine Technician to install, maintain, and repair our range of coffee machines.

The responsibilities of the Coffee Machine Technician include performing regular maintenance on all coffee machines, diagnosing issues, replacing parts, and demonstrating how to correctly use the machines to customers.

Our ideal candidate has strong mechanical and electrical abilities, excellent problem-solving skills, and a passion for providing excellent customer service.

Ultimately, the Coffee Machine Technician’s role is to ensure that all coffee machines function efficiently and effectively to satisfy the needs of our customers.

 

Responsibilities

• Inspect, install, and service coffee brewing and dispensing equipment
• Perform regular maintenance on coffee machines
• Diagnose and repair malfunctions in coffee machines
• Order and replace parts as required
• Provide customers with training on proper use of coffee machines
• Keep accurate records of service calls, machine details, and customer information
• Provide exceptional customer service at all times
• Follow all safety procedures and guidelines

 

Qualifications

• Proven work experience as a Coffee Machine Technician or similar role
• Knowledge of mechanical and electrical systems
• Ability to troubleshoot and repair issues
• Good communication and customer service skills
• Ability to lift heavy equipment and work in confined spaces
• High school diploma or equivalent
• Valid driver’s license

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Paid time off
• Training opportunities

 

Additional Information

• Job Title: Coffee Machine Technician
• Work Environment: This role typically requires travel to various locations where coffee machines are installed, such as offices, cafes, or restaurants. Some weekend and evening shifts may be required.
• Reporting Structure: Reports to the Service Manager or Technical Supervisor.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $55,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Coffee Machine Technician Do?

Coffee Machine Technicians are specialized professionals who maintain and repair various types of coffee machines.

They may work for a specific manufacturer, a coffee shop chain, or independently serving various clients.

They diagnose issues with coffee machines, from simple problems like blockages to more complex electronic or mechanical malfunctions.

They may use specialized diagnostic tools to identify the issue and plan the appropriate course of repair.

Coffee Machine Technicians also routinely service coffee machines, performing tasks such as cleaning, changing filters, descaling and checking machine settings to ensure optimal performance.

They may also replace worn or faulty parts, such as gaskets, valves or thermostats.

In addition to the technical side of the job, Coffee Machine Technicians may also train baristas and other staff members on how to operate and maintain the machines correctly.

They must also keep detailed records of all services and repairs performed on each machine.

Finally, Coffee Machine Technicians may advise clients on the best machines to purchase based on their needs and budget, taking into account factors such as the volume of coffee produced and the available space.

 

Coffee Machine Technician Qualifications and Skills

A proficient coffee machine technician must possess a set of distinct skills and qualifications that align with the job description, such as:

• Technical knowledge and skills to diagnose and repair a variety of coffee machines, including espresso machines, automatic coffee makers, and other coffee processing equipment.
• Problem-solving skills to identify and fix issues that affect the proper functioning of a coffee machine.
• Manual dexterity and physical capabilities that allow them to efficiently handle different types of tools and parts of coffee machines.
• Customer service skills as necessary for explaining the issues and solutions to customers, scheduling service appointments, and following up to ensure customer satisfaction.
• Time management skills to efficiently and effectively perform repair and maintenance tasks, and manage multiple service calls in a timely manner.
• Knowledge of electrical systems and plumbing, as coffee machines often involve both electrical components and water flow systems.
• Communication skills to work in coordination with a team and communicate effectively with clients, explaining complex technical issues in an understandable manner.
• Detail-oriented approach, enabling them to keep track of numerous components, follow step-by-step procedures, and maintain records of service and repairs.

 

Coffee Machine Technician Experience Requirements

Entry-level Coffee Machine Technicians may have 1 to 2 years of experience, often through an internship, apprenticeship, or part-time role in appliance repair or general maintenance.

These professionals can also gain on-the-job experience in roles such as Kitchen Appliance Technician, Maintenance Technician, or other similar roles.

Candidates with more than 3 years of experience often develop their technical skills and knowledge in entry-level Coffee Machine Technician roles.

This may include gaining a deep understanding of coffee machine mechanics, troubleshooting, and repair, as well as customer service skills.

Those with more than 5 years of experience may have some leadership experience and may be ready for a supervisor or manager position within a coffee machine servicing team.

This could also qualify them to work in high-demand environments, like high-volume coffee shops or industrial settings.

Additional certification, such as the Specialty Coffee Association’s Coffee Skills Program, can enhance a technician’s skill set and may be preferred by some employers.

 

Coffee Machine Technician Education and Training Requirements

Coffee Machine Technicians typically require a high school diploma or equivalent.

Many technicians learn through on-the-job training or apprenticeships which can last from a few months to several years.

These programs offer hands-on learning of coffee machine repairs, diagnostics, and maintenance.

Some employers may prefer candidates with a technical diploma in electronics or a similar field, as these programs offer foundational knowledge in circuitry and mechanics, which is crucial in understanding how coffee machines function.

Manufacturers of specific coffee machines also offer training programs and certifications on their products, and these can be beneficial for technicians seeking to specialize.

Although not required, some coffee machine technicians may also opt to complete a certification in electronics repair from a professional organization.

These credentials can help technicians demonstrate their competence and professionalism in the field.

Continuing education is important in this role to keep up with the advancements in coffee machine technology.

Regular training workshops and seminars can help the technician stay up-to-date.

General skills required include problem-solving, customer service, as well as familiarity with tools and diagnostic equipment.

 

Coffee Machine Technician Salary Expectations

The average wage for a Coffee Machine Technician is $19.79 (USD) per hour.

However, actual earnings may depend on factors such as experience, area of specialisation, the employing organisation, and geographical location.

 

Coffee Machine Technician Job Description FAQs

What skills does a Coffee Machine Technician need?

A Coffee Machine Technician should be proficient in troubleshooting, maintaining and repairing coffee machines.

They need to be knowledgeable about various coffee machine parts and functions.

Strong customer service skills are also crucial as they often interact with clients.

Being mechanically inclined and having good problem-solving abilities are also important.

 

Do Coffee Machine Technicians require any specific qualifications?

Coffee Machine Technicians typically require a high school diploma or equivalent.

Although not always necessary, training or certifications in areas such as electronics or appliance repair can be advantageous.

Some companies offer on-the-job training to understand the specifics of different coffee machine models.

 

What should you look for in a Coffee Machine Technician resume?

On a Coffee Machine Technician’s resume, look for experience in repairing coffee machines or similar appliances.

Any technical qualifications, such as certificates in electronics or appliance repair, should also be considered.

Customer service skills can be assessed through past roles that required direct customer interaction.

 

What qualities make a good Coffee Machine Technician?

A good Coffee Machine Technician is detail-oriented and meticulous to accurately diagnose and fix issues.

They should possess excellent customer service skills and be able to explain complex technical issues to customers in a simple, understandable way.

A passion for coffee and understanding of brewing methods can also be a plus.

 

Is it difficult to hire Coffee Machine Technicians?

Hiring Coffee Machine Technicians can sometimes be challenging due to the specific technical skills required for the job.

However, offering competitive wages, benefits, and opportunities for training and development can attract quality candidates to your company.

 

Conclusion

And so, we’ve drawn back the veil on the reality of being a coffee machine technician.

Surprised?

It’s not all about fixing machines.

It’s about brewing up the future, one cup at a time.

Equipped with our comprehensive coffee machine technician job description template and real-world illustrations, you’re ready to take the next step.

But why halt your journey now?

Plunge further into your career exploration with our job description generator. It’s your ideal assistant for crafting detailed job listings or polishing your resume to brilliance.

Remember this:

Every repaired machine contributes to a bigger cause.

Let’s create that caffeinated future. Together.

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