Coffee Shop Attendant Job Description [Updated for 2025]

In the bustling world of hospitality, the role of a coffee shop attendant has never been more essential.

As coffee culture thrives, so does the demand for skilled hands who can brew, serve, and uphold the quality of our caffeinated delights.

But let’s break it down: What’s really expected from a coffee shop attendant?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about what goes on behind the counter,

You’re in the right place.

Today, we present a customizable coffee shop attendant job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Coffee Shop Attendant Duties and Responsibilities

Coffee Shop Attendants perform a variety of tasks related to coffee preparation and service, and also execute cashier and cleaning roles.

They are the face of the coffee shop and play an integral role in shaping the customer’s experience.

The duties and responsibilities of a Coffee Shop Attendant include:

• Greeting customers as they enter the coffee shop
• Taking customer orders accurately and efficiently
• Preparing and serving coffee and other drinks according to the customer’s specifications or company’s serving standards
• Setting up or restocking product displays
• Operating cash registers and processing payments
• Maintaining cleanliness and sanitation of the coffee shop including cleaning tables, counters, and floors
• Replenishing supplies and ensuring all equipment is in good working condition
• Providing excellent customer service to ensure customer satisfaction
• Assisting in the training of new staff members
• Ensuring compliance with health and safety regulations
• Managing inventory and notifying management of low stock

 

Coffee Shop Attendant Job Description Template

Job Brief

We are looking for an engaging and dedicated Coffee Shop Attendant to join our team.

The Coffee Shop Attendant will be responsible for serving customers, preparing coffee and other drinks, ensuring cleanliness of the coffee shop, and maintaining an inventory of supplies.

The ideal candidate should have excellent customer service skills, knowledge of various coffee recipes, and the ability to work under pressure during busy hours.

 

Responsibilities

• Greet and attend to customers in a friendly and timely manner
• Prepare coffee and other drinks according to customer orders
• Maintain cleanliness and tidiness of the coffee shop
• Restock supplies as needed
• Handle cash transactions and operate the cash register
• Provide excellent customer service, addressing customers’ needs and complaints
• Upsell additional products when appropriate
• Follow health and safety guidelines to ensure a safe environment for both staff and customers

 

Qualifications

• Proven work experience in a coffee shop or similar role
• Knowledge of various coffee recipes and the ability to prepare them efficiently
• Excellent communication and customer service skills
• Ability to handle cash transactions and operate a cash register
• Ability to work well under pressure during busy hours
• High school diploma or equivalent
• Food safety training or certification is a plus

 

Benefits

• Employee discount
• Flexible schedule
• Health insurance (if applicable)
• Opportunities for growth within the company
• Paid time off (if applicable)

 

Additional Information

• Job Title: Coffee Shop Attendant
• Work Environment: Fast-paced coffee shop setting. The role involves being on your feet for most of the shift and may include weekend and holiday hours.
• Reporting Structure: Reports to the Coffee Shop Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: Dependent on location and experience
• Location: [City, State] (specify the location)
• Employment Type: Full-time/Part-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Coffee Shop Attendant Do?

A Coffee Shop Attendant, also known as a Barista, usually works in coffee shops, cafes, and other establishments where coffee is served.

Their main role is to prepare and serve a variety of coffee drinks, such as espresso, cappuccino, latte, and other specialty beverages.

They grind and blend coffee beans, brew coffee, and serve it to customers, often customizing drinks according to customers’ preferences for flavor, dairy, and sweetener options.

In addition to coffee, a Coffee Shop Attendant might also prepare other drinks like tea or hot chocolate, and may also serve food items such as pastries, sandwiches, and salads.

They are also responsible for taking customer orders and processing payments, either at a counter or at tables in a full-service coffee shop.

They provide excellent customer service, answering questions about menu items, and maintaining a clean and tidy workspace.

Furthermore, Coffee Shop Attendants often have the responsibility to manage stock levels of coffee beans, milk, and other supplies, and they may also be required to operate and perform basic maintenance on coffee-making equipment.

For some customers, a visit to a coffee shop is a daily routine, so the Coffee Shop Attendant plays an important role in creating a welcoming and friendly environment.

 

Coffee Shop Attendant Qualifications and Skills

A proficient coffee shop attendant should have the skills and qualifications that align with your job description, such as:

• Customer service skills for interacting with customers, taking orders, answering questions about menu items, and maintaining a friendly and welcoming environment.
• Knowledge of various coffee drinks and the ability to prepare them accurately, quickly, and consistently.
• Communication skills to understand customer orders, relay information to other staff members, and provide service updates to customers.
• Basic math skills for handling cash transactions, making change, and accurately calculating costs.
• Physical stamina and dexterity for standing for long periods, using coffee brewing equipment, and performing tasks quickly.
• Cleanliness and organization skills to ensure the coffee shop remains sanitary and appealing.
• Ability to work in a high-pressure, fast-paced environment, managing multiple tasks at once without sacrificing quality of service.
• Knowledge of proper food handling and storage procedures to ensure the safety and satisfaction of customers.

 

Coffee Shop Attendant Experience Requirements

For entry-level Coffee Shop Attendant positions, no prior experience is generally required.

However, previous work in a customer service role can be beneficial.

Potential attendants should also have a basic understanding of food and beverage preparation.

Candidates with 1 to 2 years of experience as a Coffee Shop Attendant or in a similar role, such as a waiter or waitress, are typically more skilled in providing excellent customer service, handling customer complaints, and managing cash registers.

Those with more than 3 years of experience often have a deeper understanding of coffee types and brewing methods, and are more adept at recommending drinks to customers based on their preferences.

Candidates with over 5 years of experience in the field may be equipped to handle managerial tasks such as inventory management, scheduling, and training new hires.

They may also have experience in supervising a team and ensuring the coffee shop meets all health and safety regulations.

Such individuals are often considered for shift supervisor or manager positions within a coffee shop.

 

Coffee Shop Attendant Education and Training Requirements

A Coffee Shop Attendant typically does not require formal education beyond a high school diploma or equivalent, although some coffee shops may prefer individuals with a diploma in hospitality or a related field.

On-the-job training is usually provided to coffee shop attendants to familiarize them with the specific operations of the shop, the types of coffee and other beverages served, and the use of coffee machines and other equipment.

Some attendants may opt for barista courses or workshops to gain more knowledge about different types of coffee, brewing methods, and latte art.

These courses can also teach customer service skills, which are vital in this role.

Food safety certification is another important requirement for a Coffee Shop Attendant.

This is typically obtained after attending a course and passing an examination.

Knowledge of cash register operations and basic math skills for handling transactions are typically needed.

While not necessarily a requirement, fluency in multiple languages can be beneficial, especially in coffee shops located in tourist areas or multicultural communities.

Continuous learning and passion for coffee, coupled with excellent customer service skills, can lead to career advancement opportunities in the hospitality industry.

 

Coffee Shop Attendant Salary Expectations

The average wage for a Coffee Shop Attendant is approximately $11.63 (USD) per hour.

The actual earnings may vary depending on factors such as experience, location, the size of the coffee shop and whether it is part of a franchise or a standalone establishment.

 

Coffee Shop Attendant Job Description FAQs

What skills does a Coffee Shop Attendant need?

A Coffee Shop Attendant needs excellent customer service skills and communication skills to interact with customers effectively.

They also require basic math skills to handle transactions.

Basic knowledge of food safety and hygiene procedures is also essential, and experience with coffee brewing equipment can be beneficial.

 

Do Coffee Shop Attendants need a degree?

No, Coffee Shop Attendants do not need a degree.

However, a high school diploma or equivalent is usually required.

Some coffee shops may offer training on the job, including information about different coffee beans, brewing methods, and preparation of other menu items.

 

What should you look for in a Coffee Shop Attendant resume?

Look for previous experience in a similar role or customer service environment.

Skills such as cash handling, customer service, and the ability to work in a fast-paced environment are valuable.

Any specific training, like barista training or food safety certification, should also be noted.

 

What qualities make a good Coffee Shop Attendant?

A good Coffee Shop Attendant is a people person who enjoys interacting with customers and can handle complaints with grace.

They’re also fast, efficient, and able to stay calm under pressure.

Good attention to detail for order accuracy and presentation is also essential.

 

Are Coffee Shop Attendants required to have knowledge about different types of coffee?

Yes, Coffee Shop Attendants should ideally have a good understanding of different coffee types and brewing methods to make recommendations and answer customer queries.

This knowledge can be acquired on the job, and some coffee shops provide training to their employees.

 

Is it difficult to hire Coffee Shop Attendants?

The level of difficulty in hiring Coffee Shop Attendants can depend on the specific requirements of the role.

While there are often many applicants for these positions, finding individuals with the right mix of customer service skills, experience, and coffee knowledge can sometimes be challenging.

 

Conclusion

And there you have it.

Today, we’ve served up the true essence of what it means to be a coffee shop attendant.

And guess what?

It’s not just about brewing coffee.

It’s about brewing connections, one cup at a time.

With our handy coffee shop attendant job description template and real-life examples, you’re all set to kickstart your journey.

But why stop there?

Stir up more possibilities with our job description generator. It’s your next step to brewing up perfect job listings or refining your resume to perfection.

Remember:

Every cup of coffee is part of a bigger experience.

Let’s brew that experience. Together.

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