Coffee Shop Manager Job Description [Updated for 2025]

In the bustling world of hospitality, the role of a coffee shop manager has never been more vital.

As the coffee culture continues to brew, the demand for skilled individuals who can efficiently run, manage, and enhance our coffee-serving establishments becomes more pressing.

But let’s grind down to the details: What’s truly expected from a coffee shop manager?

Whether you are:

• A job seeker trying to understand the essence of this role,
• A business owner searching for the perfect candidate,
• Or simply curious about the day-to-day of coffee shop management,

You’re in the right place.

Today, we present a customizable coffee shop manager job description template, designed for effortless posting on job boards or career sites.

Let’s brew right into it.

Coffee Shop Manager Duties and Responsibilities

Coffee Shop Managers are responsible for overseeing the day-to-day operations of a coffee shop, including the preparation of beverages, customer service, and administrative tasks.

They should have strong leadership skills and a deep understanding of how a coffee shop operates.

Their primary duties and responsibilities include:

• Recruit, train, and supervise coffee shop staff
• Ensure high-quality service and customer satisfaction
• Manage coffee and food preparation and presentation
• Oversee inventory, order supplies, and manage budget
• Implement and enforce health and safety regulations
• Resolve customer complaints efficiently
• Design and implement marketing and promotional campaigns
• Maintain clean and organized shop premises
• Handle cash transactions and balance cash registers
• Develop new menu options based on seasonal changes and customer demand
• Build relationships with suppliers and negotiate prices
• Perform administrative tasks such as weekly scheduling and payroll

 

Coffee Shop Manager Job Description Template

Job Brief

We are looking for an energetic and customer-focused Coffee Shop Manager to oversee our daily operations.

The Coffee Shop Manager responsibilities include scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues, and ordering supplies like coffee, milk and snacks, as needed.

The ideal candidate should have strong leadership skills, customer service knowledge, and good communication skills.

They should also have experience in the food and beverage industry.

Ultimately, you will ensure our coffee shop runs smoothly, and customers are satisfied with their experience.

 

Responsibilities

• Manage day-to-day operations of the coffee shop
• Train employees on drinks preparation and proper use of coffee equipment
• Coordinate with vendors and order supplies, as needed
• Add new menu items based on seasonality and customers’ preferences
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Ensure all cafe areas are clean and tidy
• Nurture friendly relationships with customers to increase loyalty and boost our reputation
• Manage and review financial reports to enhance business operations
• Implement innovative strategies to improve productivity and sales

 

Qualifications

• Proven work experience as a Coffee Shop Manager or similar role in the hospitality industry
• Hands-on experience with professional coffee machines
• Good math skills
• Availability to work within opening hours (including weekends and holidays)
• Excellent communication skills with the ability to manage and motivate a team
• Customer service attitude
• High school diploma; BSc degree in Business Administration or Hospitality Management is a plus

 

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Employee discount
• Free beverages

 

Additional Information

• Job Title: Coffee Shop Manager
• Work Environment: Indoor, fast-paced environment
• Reporting Structure: Reports to the Owner or General Manager
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $55,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Coffee Shop Manager Do?

A Coffee Shop Manager is responsible for the overall operation of a coffee shop.

They typically work directly for the coffee shop owner or a franchise.

Their duties include managing staff, ensuring high-quality service, and maintaining a positive and welcoming environment for customers.

They are also responsible for training employees on how to prepare and serve coffee, as well as other food and beverages that are offered.

Coffee Shop Managers also oversee the inventory of coffee supplies and other products sold at the shop, ensuring that there is always enough stock to meet customer demand.

They are involved in the financial aspects of the business, like keeping track of daily sales, making bank deposits, and managing the coffee shop’s budget.

In some instances, they might also be tasked with marketing and promoting the coffee shop, developing strategies to attract new customers and retain regular ones.

The Coffee Shop Manager is also responsible for ensuring that all health and safety regulations are met, maintaining cleanliness, and addressing any customer complaints or issues that may arise.

 

Coffee Shop Manager Qualifications and Skills

A successful coffee shop manager should possess a range of skills and qualifications that align with the job description, including:

• Customer service skills to ensure a positive experience for all customers, deal with complaints and resolve any issues promptly.
• Leadership and team management skills to effectively manage the coffee shop staff, ensuring efficient operation of the shop.
• Financial management and budgeting skills to oversee the shop’s financials, maintain inventory, reduce costs, and increase profitability.
• Product knowledge to be able to educate customers and staff about different coffee beans, brewing methods, and coffee drinks.
• Interpersonal skills to communicate effectively with customers, staff, and suppliers, fostering a positive and cooperative environment.
• Problem-solving skills to handle daily operational challenges, such as equipment malfunctions or supply shortages.
• Quality control skills to ensure all food and beverages meet the coffee shop’s standards and comply with health and safety regulations.
• Time management skills to organize and prioritize tasks efficiently, ensuring smooth operation during peak hours.

 

Coffee Shop Manager Experience Requirements

Coffee Shop Managers typically have a few years of experience in the food and beverage industry, often starting in entry-level positions such as a Barista or Server.

This on-the-job experience offers critical insights into customer service, cash handling, and basic operations of a coffee shop.

Those with around 2-3 years of experience usually advance to supervisory roles where they gain experience in staff management, inventory control, and vendor relations.

This experience often includes scheduling staff shifts, ensuring stock levels are maintained, and negotiating with suppliers.

Candidates with over 5 years of experience are usually ready for managerial roles where they handle more complex tasks such as business strategy, financial management, and overall store operations.

This could involve analyzing sales data, planning promotional events, and handling administrative duties like payroll and budgeting.

A background in hospitality, business administration, or a related field can be beneficial.

Some coffee shops may require their managers to have barista training or certification, to understand the intricacies of coffee brewing and serving.

 

Coffee Shop Manager Education and Training Requirements

Coffee Shop Managers often have at least a high school diploma, though a degree in business administration, hospitality, or related field can be beneficial.

In-depth knowledge about coffee, its preparation, and the coffee shop industry is also crucial.

This knowledge can be gained through vocational schools, culinary institutes, community colleges or even through specific coffee preparation workshops.

The training period for a Coffee Shop Manager is often extensive as they are required to understand all the roles within a coffee shop including barista duties, customer service, inventory management, and cash handling procedures.

Previous experience in a supervisory role, particularly in food service or retail, can be a substantial advantage.

Certain certifications, such as Safe Food Handling and First Aid, may also be required or beneficial depending upon local regulations.

Lastly, continuing education about coffee industry trends, customer service strategies, and business management can further enhance a Coffee Shop Manager’s skills and knowledge.

 

Coffee Shop Manager Salary Expectations

A Coffee Shop Manager can expect to earn an average salary of $39,551 (USD) per year.

However, the actual earnings can vary depending on factors such as experience, the size and location of the coffee shop, and the specific responsibilities included in the role.

 

Coffee Shop Manager Job Description FAQs

What skills does a Coffee Shop Manager need?

A Coffee Shop Manager needs strong leadership, communication, and customer service skills.

They must be able to motivate and manage a team, handle customer complaints effectively, and maintain a clean and inviting environment.

Knowledge of coffee products and the ability to educate staff and customers about them is also beneficial.

Basic accounting, inventory management, and scheduling skills are also required.

 

Do Coffee Shop Managers need a degree?

While a degree is not strictly necessary, some Coffee Shop Managers may hold a degree in business, hospitality, or a related field.

Relevant experience in the food service or retail industry, especially in a supervisory role, is often more important.

Specific training in barista skills or food safety may also be necessary, depending on local regulations.

 

What should you look for in a Coffee Shop Manager resume?

A Coffee Shop Manager’s resume should highlight their experience in food service or retail, particularly in a leadership role.

Look for evidence of skills in team management, customer service, and operations management.

Familiarity with point-of-sale systems, scheduling software, and inventory management tools can also be a plus.

Certifications in food safety or barista training may also be a bonus.

 

What qualities make a good Coffee Shop Manager?

A good Coffee Shop Manager is detail-oriented and organized, capable of managing inventory, scheduling, and daily operations.

They should have excellent interpersonal skills, as they’ll need to build relationships with both staff and customers.

They should also have a passion for coffee and a willingness to stay up-to-date on industry trends.

Problem-solving abilities, decisiveness, and resilience under pressure are also important qualities.

 

Is it difficult to hire Coffee Shop Managers?

Hiring a Coffee Shop Manager can be challenging, as it requires finding someone with the right blend of leadership, customer service, and organizational skills.

However, by offering competitive pay and benefits, and fostering a positive work environment, you can attract high-quality candidates.

Additionally, promoting from within can be an effective strategy, as current employees already understand your business and its culture.

 

Conclusion

And there you have it.

Today, we’ve brewed up a fresh perspective on what it really means to be a coffee shop manager.

Surprise, surprise?

It’s not just about brewing coffee.

It’s about brewing connections, one cup at a time.

With our go-to coffee shop manager job description template and real-world examples, you’re all set to make your move.

But why stop at the last drop?

Steep a little longer with our job description generator. It’s your next step to crafting compelling job listings or perfecting your resume.

Always remember:

Every cup of coffee is part of a bigger blend.

Let’s brew that future. Together.

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