Collision Center Manager Job Description [Updated for 2025]

In the evolving world of automotive repairs, the role of a Collision Center Manager has become more crucial than ever.

As technology continues to advance, the demand for proficient leaders who can navigate, improve and secure our collision repair centers grows stronger.

But let’s get into the nitty-gritty: What’s really expected from a Collision Center Manager?

Whether you are:

• A job seeker trying to understand the specifics of this role,
• A hiring manager mapping out the perfect candidate,
• Or simply fascinated by the dynamic world of collision center management,

You’ve come to the right place.

Today, we present a customizable Collision Center Manager job description template, designed for easy posting on job boards or career sites.

Let’s delve right into it.

Collision Center Manager Duties and Responsibilities

Collision Center Managers are responsible for overseeing all operations in an automotive repair center.

They ensure the center runs smoothly and provides high-quality service to all customers.

Their duties range from supervising staff to managing budgets and maintaining safety standards.

The duties and responsibilities include:

• Oversee the entire operations of the collision center, including the repair process, parts department, and customer service
• Manage collision center staff, including hiring, training, and supervising technicians and other employees
• Estimate repair costs and communicate these to customers and insurance companies
• Ensure all repairs and services are performed to the highest quality standard and in a timely manner
• Maintain a safe and clean work environment by enforcing procedures, rules, and regulations
• Manage the collision center budget, including cost control and profitability
• Handle customer complaints and ensure high customer satisfaction
• Monitor inventory and order parts and supplies as needed
• Stay updated with the latest industry trends, techniques, and safety procedures
• Ensure compliance with local, state, and federal regulations

 

Collision Center Manager Job Description Template

Job Brief

We are seeking an experienced and detail-oriented Collision Center Manager to oversee our collision repair operations.

This role involves managing staff, ensuring quality control, liaising with insurance companies and customers, and ensuring the profitability of the center.

The ideal candidate will have a strong background in auto body repair, excellent managerial skills, and a good understanding of customer service.

 

Responsibilities

• Oversee daily operations of the collision center.
• Supervise, train, and manage staff.
• Ensure all repairs and services are completed to high-quality standards.
• Liaise with insurance companies for claim processing and approval.
• Provide excellent customer service, addressing customer concerns and answering queries.
• Ensure compliance with health and safety regulations.
• Develop and implement marketing strategies to attract new customers.
• Monitor and manage inventory of auto parts and equipment.
• Prepare budgets and monitor expenditures.
• Handle administrative tasks such as staff scheduling, payroll, and record-keeping.

 

Qualifications

• Proven experience as a Collision Center Manager or similar role in the auto repair industry.
• Excellent knowledge of auto body repair processes and techniques.
• Proficient in relevant computer applications and software.
• Strong leadership and managerial skills.
• Excellent customer service skills.
• Understanding of health and safety regulations.
• Ability to manage budgets and control costs.
• Good communication and negotiation skills.
• High school diploma; Degree in Business Administration or related field will be a plus.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Collision Center Manager
• Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Reporting Structure: Reports to the General Manager or Owner.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $55,000 minimum to $80,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Collision Center Manager Do?

Collision Center Managers are responsible for overseeing the day-to-day operations of a collision or auto body repair center.

They work in industries related to automobile repair and maintenance.

Their primary duty involves managing the workflow of the center, ensuring timely and quality repairs of vehicles that have been involved in collisions or need extensive bodywork.

They interact with customers, providing them with estimates for repairs, answering queries, and keeping them informed about the repair process.

Collision Center Managers may also deal with insurance companies, negotiating claims and ensuring that the repair costs are covered as per the policy.

They are in charge of managing the staff in the center which may include auto body technicians, painters, and other supporting staff.

They also ensure the center is compliant with safety regulations and standards.

Additionally, they may be responsible for business-related tasks such as budgeting, maintaining inventory of tools and parts, and developing strategies to improve customer satisfaction and business performance.

 

Collision Center Manager Qualifications and Skills

A proficient Collision Center Manager should possess an array of skills and qualifications, such as:

• Technical knowledge of vehicle repairs and maintenance, along with a solid understanding of the auto body repair process to ensure quality control
• Strong leadership and management skills to effectively manage team members and ensure the center runs efficiently and effectively
• Excellent customer service skills to deal with clients, handle complaints, and ensure customer satisfaction
• Effective communication skills to liaise with clients, employees, and insurance companies and provide clear instructions and explanations
• Financial management skills to manage the center’s budget, costs, and profitability
• Problem-solving skills to quickly identify and address issues that may arise during the repair process or within the team
• Time management and organizational skills to ensure all repairs are completed on schedule
• Knowledge of safety regulations and standards in the auto repair industry to maintain a safe working environment

 

Collision Center Manager Experience Requirements

Collision Center Managers typically require a minimum of 3 to 5 years of experience in the auto body repair industry, with at least 2 years of managerial experience.

As this is a managerial role, hands-on experience in managing teams and operational processes within a collision center is crucial.

Prior experience as a Collision Repair Technician or Auto Body Repair Specialist could be beneficial, as understanding the intricacies of the job will enable them to manage the center more effectively.

Experience with estimating auto repair jobs and dealing with insurance adjusters can also be valuable.

It is advantageous if they have experience in using collision center management software, as this would be vital for day-to-day operations, inventory management and customer service.

Those with more than 5 years of experience in a management role at a collision center may be suitable for larger centers or multi-site management roles, where strategic planning and broader organizational skills are necessary.

Finally, having certifications from industry organizations such as the National Institute for Automotive Service Excellence (ASE) or Inter-Industry Conference on Auto Collision Repair (I-CAR) could be a strong plus, demonstrating commitment to the industry and maintaining up-to-date knowledge of the latest techniques and standards.

 

Collision Center Manager Education and Training Requirements

Collision Center Managers typically need a high school diploma or equivalent.

A postsecondary degree in auto body repair technology, automotive service management or a related field is usually preferred by employers.

These programs typically take between six months and two years to complete and provide training in repair techniques, customer service, and shop management.

Experience in the field is highly valuable for this role.

Many Collision Center Managers begin their careers as auto body repair technicians and work their way up, gaining practical experience and knowledge over time.

In addition to formal education and experience, Collision Center Managers are often required to have certifications.

For example, the National Institute for Automotive Service Excellence offers various certifications in collision repair that can demonstrate a manager’s competence and commitment to the field.

Some Collision Center Managers may also complete business management or leadership training courses to develop their skills in managing staff, customer service, and business operations.

Ongoing training to stay up-to-date with the latest repair technologies, safety standards, and industry best practices is also important for Collision Center Managers.

 

Collision Center Manager Salary Expectations

The average salary for a Collision Center Manager is approximately $68,000 (USD) per year.

However, this figure can fluctuate based on factors such as years of experience, the size and reputation of the auto repair facility, and the geographical location of the center.

Bonus and profit sharing options may also impact total compensation.

 

Collision Center Manager Job Description FAQs

What skills does a Collision Center Manager need?

Collision Center Managers should have strong leadership and communication skills to efficiently manage their team and interact with customers.

They must possess technical knowledge of vehicle repair, and understand the industry standards for quality and safety.

They should also have problem-solving abilities to find solutions in challenging situations, and strong organizational skills to manage work orders and inventory.

 

Do Collision Center Managers need any specific qualifications?

A degree is not usually required for the role of a Collision Center Manager, however, some vocational or technical training in auto body repair can be beneficial.

They must have experience in the collision repair industry, and some employers prefer candidates with previous management experience.

Certifications from recognized bodies like the National Institute for Automotive Service Excellence (ASE) can also be advantageous.

 

What should you look for in a Collision Center Manager resume?

A good Collision Center Manager resume should highlight experience in collision repair and team management.

They should also demonstrate a solid understanding of safety procedures and standards in the auto repair industry.

Look for indications of strong leadership skills, customer service experience, and the ability to handle stressful situations.

Additionally, certifications or specialized training can be a plus.

 

What qualities make a good Collision Center Manager?

A good Collision Center Manager will have a strong passion for the automotive industry and a deep understanding of vehicle repair processes.

They should have excellent leadership skills to manage and motivate their team, and great customer service skills to deal with clients effectively.

The ability to work under pressure, make quick decisions, and problem-solve are also crucial qualities.

 

What are the daily duties of a Collision Center Manager?

A Collision Center Manager’s daily duties include overseeing all operations at the center, managing staff, and ensuring the quality of repairs.

They are also responsible for customer service, including handling complaints and inquiries.

Other tasks include managing inventory, coordinating with insurance companies, and ensuring the facility meets all safety regulations.

 

Is it difficult to hire Collision Center Managers?

Hiring Collision Center Managers can be challenging due to the specific combination of skills required.

Candidates must have a background in auto body repair and collision center operations, as well as management experience.

However, offering competitive compensation, opportunities for advancement, and a positive work environment can attract high-quality candidates.

 

Conclusion

There you have it.

Today, we’ve unveiled the true essence of being a Collision Center Manager.

Surprise, surprise!

It’s not just about repairing vehicles.

It’s about orchestrating precision, one car repair at a time.

With our reliable Collision Center Manager job description template and real-world examples, you’re ready to take the next step.

But why halt your momentum?

Go the extra mile with our job description generator. It’s your pathway to finely detailed job postings or honing your resume to perfection.

Remember:

Every car repair is a part of the bigger journey.

Let’s drive that future. Together.

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