Commercial Account Manager Job Description [Updated for 2025]

In the fast-paced world of commerce, the role of commercial account managers has never been more pivotal.

As business landscapes evolve, the demand for skilled professionals who can cultivate, develop, and manage important business accounts continues to surge.

But let’s delve deeper: What’s truly expected from a commercial account manager?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager crafting the profile of the perfect candidate,
• Or simply interested in the behind-the-scenes of commercial account management,

You’re in the right place.

Today, we present a customizable commercial account manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Commercial Account Manager Duties and Responsibilities

Commercial Account Managers are responsible for maintaining and developing relationships with business clients.

They oversee these relationships to drive sales growth, achieve sales quotas, and improve customer satisfaction.

Here are the primary duties and responsibilities for this role:

• Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth
• Communicate and collaborate with clients on a regular basis to understand their needs and business goals
• Negotiate contracts and close agreements to maximize profits
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Serve as the lead point of contact for all client account management matters
• Collaborate with sales team to identify and grow opportunities within territory
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed
• Monitor sales performance metrics and suggest improvements

 

Commercial Account Manager Job Description Template

Job Brief

We are seeking a talented and results-driven Commercial Account Manager to manage our client portfolio and ensure that our clients are satisfied with our products and services.

Your responsibilities will include understanding client needs, developing relationships with clients, reaching sales targets, and ensuring that our solutions align with clients’ business objectives.

Our ideal candidate will be customer service-oriented with a proven track record in a similar role and excellent negotiation and communication skills.

 

Responsibilities

• Building and maintaining strong, long-lasting client relationships
• Negotiating contracts and closing agreements to maximize profits
• Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
• Developing new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts)
• Preparing reports on account status
• Collaborating with sales team to identify and grow opportunities within territory
• Assisting with challenging client requests or issue escalations as needed

 

Qualifications

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Commercial Account Manager
• Work Environment: Office setting with options for remote work. Some travel may be required for client meetings.
• Reporting Structure: Reports to the Sales Director or Account Executive.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $80,000 minimum to $110,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Commercial Account Manager Do?

Commercial Account Managers work in various industries, primarily for businesses that provide products or services to other businesses.

They play a crucial role in maintaining and developing client-business relationships.

They are responsible for managing and nurturing a company’s relationships with its clients to promote long-term profitability and sustainable growth.

They act as the main point of contact for the clients, ensuring that their needs and expectations are met.

Commercial Account Managers usually identify and reach out to potential clients, present company offerings, and negotiate contracts.

They also monitor the progress of existing contracts, ensuring that goods and services are delivered as agreed.

They regularly review customer accounts, handle client complaints, and resolve any issues that arise.

In addition, they aim to increase sales by upselling or cross-selling products and services.

Additionally, Commercial Account Managers may work closely with other departments such as sales, marketing, and customer service to ensure that the company’s strategies align with client needs.

They are also responsible for providing feedback from clients to these teams to help improve the company’s offerings and service.

These professionals should have strong communication and negotiation skills, as well as an in-depth understanding of their company’s products, services, and the market in which they operate.

 

Commercial Account Manager Qualifications and Skills

A proficient Commercial Account Manager should have a range of skills and qualifications that align with your job description, such as:

• Strong business acumen and understanding of sales processes to manage commercial accounts effectively and drive sales growth.
• Excellent interpersonal skills to build and maintain relationships with clients, ensuring client satisfaction and loyalty.
• Outstanding negotiation skills to negotiate contracts and deals that satisfy both the client and the organization.
• Highly developed organizational and time management skills to manage multiple accounts, set priorities and meet deadlines.
• Effective communication skills, both written and verbal, to clearly convey information and expectations to clients and team members.
• Good analytical skills to understand market trends, client needs, and to evaluate the success of sales strategies.
• Problem-solving skills to identify and overcome challenges that may affect the relationship with the client or the success of the account.
• A bachelor’s degree in business, marketing or a related field is often required. Previous experience in sales or account management can be beneficial.

 

Commercial Account Manager Experience Requirements

Entry-level Commercial Account Managers may have 1 to 2 years of experience in business or sales roles.

This experience can be accumulated through internships, part-time roles, or full-time roles in related fields such as marketing, retail sales, or customer service.

Candidates with more than 3 years of experience often have a proven track record of managing client relationships and meeting sales targets.

They are usually skilled in areas such as strategic planning, project management, and negotiation, which they may have developed in roles such as Sales Representative, Business Development Manager, or Account Executive.

Commercial Account Managers with more than 5 years of experience likely have extensive knowledge of their industry and a solid network of client contacts.

They may also have experience leading teams and driving the strategic direction of an account.

These individuals are typically ready for senior or executive roles, such as Senior Account Manager, Director of Sales, or Vice President of Commercial Accounts.

 

Commercial Account Manager Education and Training Requirements

Commercial Account Managers usually hold a bachelor’s degree in business administration, sales, marketing, or a related field.

They should have knowledge of business principles, including management, marketing, and sales, which are usually covered in these degree programs.

In addition to the degree, many roles require experience in sales, customer service, or a related area.

This practical experience can provide a strong foundation in understanding client needs and building customer relationships.

Some businesses may prefer candidates with a Master’s in Business Administration (MBA), especially for more senior roles.

This advanced degree can offer deeper insights into business strategies and financial management.

Proficiency in using Customer Relationship Management (CRM) software is often a prerequisite.

Therefore, obtaining certification in CRM software like Salesforce, Microsoft Dynamics etc.

can enhance a candidate’s profile.

Continued professional development courses and workshops in areas like negotiation, communication, leadership, and strategic planning can also be beneficial for career advancement in this role.

Finally, possessing excellent interpersonal skills, customer service skills, and sales skills are critical for success in this role.

These skills, though not always formally taught, can be developed and honed through experience and ongoing training.

 

Commercial Account Manager Salary Expectations

A Commercial Account Manager earns an average salary of $76,744 (USD) per year.

However, the exact salary may differ based on factors such as the individual’s level of experience, the size and industry of the company, and the geographical location.

 

Commercial Account Manager Job Description FAQs

What skills does a Commercial Account Manager need?

A Commercial Account Manager needs excellent interpersonal skills to build and maintain relationships with clients.

They should be able to negotiate effectively and should have strong presentation skills.

They also need to understand their industry and market well, have strong analytical skills to monitor sales data and identify trends, and be proficient in using sales CRM software.

 

Do Commercial Account Managers need a degree?

Most Commercial Account Managers have a bachelor’s degree in business, marketing, sales, or a related field.

However, some companies may consider candidates with substantial relevant work experience even if they do not have a degree.

Additional qualifications such as an MBA or sales certification can be advantageous.

 

What should you look for in a Commercial Account Manager resume?

Look for a proven track record in sales and account management.

The candidate should have experience in managing large accounts and achieving sales targets.

Additional skills to look for include knowledge of CRM software, good communication skills, and experience in building and maintaining client relationships.

Any specific industry experience relevant to your company can be an added advantage.

 

What qualities make a good Commercial Account Manager?

A good Commercial Account Manager is goal-oriented and driven to meet or exceed sales targets.

They are good relationship builders, able to build trust with clients and maintain long-term relationships.

They should be proactive in identifying sales opportunities and have a good understanding of their clients’ needs and business goals.

They should also be able to handle pressure and work well in a fast-paced environment.

 

Is it difficult to hire Commercial Account Managers?

Hiring for a Commercial Account Manager role can be challenging as it requires a unique mix of sales skills, industry knowledge, and the ability to manage and grow large accounts.

It’s important to offer competitive compensation and opportunities for career advancement to attract top talent in this field.

 

Conclusion

So there you have it.

Today, we’ve deconstructed the essentials of what it means to be a Commercial Account Manager.

Guess what?

It’s not just about closing deals.

It’s about shaping the commercial landscape, one strategic partnership at a time.

With our reliable Commercial Account Manager job description template and real-world examples, you’re ready to make your move.

But why limit yourself?

Venture further with our job description generator. It’s your guide to meticulously-crafted job postings or polishing your resume to its absolute best.

Remember:

Every successful deal is a step towards a broader business objective.

Let’s shape that future. Together.

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