Commercial Truck Towing and Assistance Job Description [Updated for 2025]

In today’s fast-paced logistics industry, the role of commercial truck towing and assistance professionals has become more crucial than ever.

As the demand for transportation and delivery services increases, so too does the need for specialists who can ensure the smooth running, quick recovery, and timely repair of commercial vehicles.

But let’s delve deeper: What exactly is expected from a commercial truck towing and assistance professional?

Whether you are:

• A job seeker trying to understand the true nature of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the dynamics of commercial vehicle assistance,

You’re in the right place.

Today, we present a customizable commercial truck towing and assistance job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Commercial Truck Towing and Assistance Duties and Responsibilities

Commercial Truck Towing and Assistance professionals are responsible for safely transporting large, commercial trucks and other heavy-duty vehicles from one location to another.

They also provide roadside assistance, including minor repairs, to these vehicles when needed.

The duties and responsibilities of a Commercial Truck Towing and Assistance professional include:

• Responding promptly to service calls for towing and roadside assistance
• Safely connecting the truck to the towing equipment and verifying secure attachment before transport
• Driving the tow truck to the destination, following all traffic laws and company safety protocols
• Conducting minor repairs on the roadside, such as tire changes, fuel delivery, or jump starts
• Completing appropriate documentation for each tow or service call, including details of the job, miles driven, and any additional services performed
• Maintaining the tow truck and other equipment, ensuring that all parts are in good working order
• Communicating effectively with clients, dispatchers, and law enforcement officials
• Adhering to all federal and state towing and driving regulations

 

Commercial Truck Towing and Assistance Job Description Template

Job Brief

We are seeking a dedicated and skilled Commercial Truck Towing and Assistance operator.

In this role, you will be responsible for providing roadside assistance to commercial truck drivers who have experienced mechanical failures or accidents.

Your duties will include towing disabled vehicles to repair shops, providing emergency repairs on the road, and ensuring that all safety protocols are followed during the towing process.

Our ideal candidate has a clean driving record, exceptional driving skills, and an inherent commitment to providing excellent customer service.

 

Responsibilities

• Respond promptly to calls for roadside assistance from commercial truck drivers
• Tow disabled vehicles safely and efficiently to designated repair shops
• Perform emergency repairs on the road when possible
• Adhere to all towing safety regulations and procedures
• Inspect and maintain towing vehicles and equipment
• Communicate effectively with customers, dispatchers, and law enforcement
• Prepare accurate reports on each towing or assistance job

 

Qualifications

• High School Diploma or GED
• Valid commercial driver’s license with a clean driving record
• Experience in a towing role or related field
• Knowledge of local and state towing regulations
• Ability to perform minor vehicle repairs
• Excellent problem-solving and communication skills
• Ability to handle stressful situations calmly and effectively
• Physical strength and stamina to perform heavy lifting and work in various weather conditions

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Training and professional development opportunities

 

Additional Information

• Job Title: Commercial Truck Towing and Assistance Operator
• Work Environment: This role requires extensive outdoor work in various weather conditions. It includes irregular hours, including nights, weekends, and holidays.
• Reporting Structure: Reports to the Towing Manager or Fleet Supervisor.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $55,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Commercial Truck Towing and Assistance Do?

Commercial Truck Towing and Assistance professionals provide specialized services for commercial trucks, trailers, and similar large vehicles that have broken down or been involved in accidents.

Their primary role is to safely tow or provide roadside assistance to these heavy vehicles, ensuring minimal disruption to traffic and preventing further damage to the vehicle.

This might include tire changes, jump-starting, fuel delivery, and minor on-site repairs.

They are also responsible for assessing the situation, deciding whether the truck can be fixed on the spot or needs to be towed to a repair shop.

If towing is required, they have to connect the truck to the tow truck securely and transport it safely to the designated location.

In case of accidents, they are often the first on the scene, coordinating with law enforcement and emergency services to remove the vehicle and clear up the site for traffic to flow smoothly again.

Additionally, Commercial Truck Towing and Assistance professionals are expected to know and abide by all safety regulations and laws related to their work, including proper handling of hazardous materials and accident scene management.

Many of these professionals also provide basic mechanical services and maintenance to commercial trucks, helping to prevent future breakdowns and ensure the vehicles are in good working order.

 

Commercial Truck Towing and Assistance Qualifications and Skills

Commercial Truck Towing and Assistance professionals must possess a range of technical abilities, practical skills, and the right qualifications, including:

• Exceptional driving skills for handling large, heavy trucks and managing different road and traffic conditions.
• Strong mechanical knowledge to troubleshoot and repair common truck problems on-site.
• Excellent problem-solving skills to identify the cause of an issue and determine the best solution.
• Physical stamina and strength to conduct manual labor tasks, such as hooking up a broken down truck to the tow truck.
• Good communication skills to effectively liaise with clients, team members, and management.
• Understanding and adherence to safety procedures and standards to ensure the safe handling of vehicles and equipment.
• Ability to work well under pressure, often in stressful situations, such as roadside breakdowns and traffic accidents.
• Customer service skills to provide professional, courteous, and efficient assistance to clients.
• Possession of a valid commercial driver’s license (CDL) and other relevant qualifications, as required by local regulations.

 

Commercial Truck Towing and Assistance Experience Requirements

Entry-level candidates for Commercial Truck Towing and Assistance roles typically require 1 to 2 years of experience, ideally through previous part-time roles or internships in the automotive or towing industry.

Often, these professionals begin their careers in roles such as Automotive Mechanic, Tow Truck Operator or similar positions where they can gain practical knowledge of heavy vehicle operations and repair, roadside safety procedures, and customer service.

Candidates with more than 3 years of experience are expected to have deeper proficiency in towing and recovery procedures, knowledge of federal and state laws relating to commercial truck operations, as well as skills in dispatch and fleet management.

Those with over 5 years of experience likely have extensive practical experience with heavy-duty equipment, superior driving skills and may have some supervisory or managerial experience.

They may be ready for roles such as Towing and Recovery Supervisor, Fleet Manager or similar positions that require a high level of expertise and leadership in the field.

Besides, specific certifications such as a Commercial Driver’s License (CDL), Towing and Recovery Association of America (TRAA) certification, or WreckMaster certification can significantly enhance the candidate’s qualifications and career growth.

 

Commercial Truck Towing and Assistance Education and Training Requirements

Commercial Truck Towing and Assistance professionals typically require at least a high school diploma or equivalent education.

They must undergo a specialized training program focused on understanding the mechanical and operational aspects of large commercial vehicles.

In addition to this, a Commercial Driver’s License (CDL) is mandatory.

The CDL training program includes both classroom lessons and hands-on driving experience.

Most states mandate that these professionals obtain a special towing endorsement on their CDL, which requires them to pass a knowledge test about specific towing procedures and safety regulations.

Some positions might require further certification from recognized organizations such as the Towing and Recovery Association of America.

These certifications validate the professional’s knowledge in advanced towing techniques and recovery operations.

Continuous on-the-job training is also essential to keep up with the latest developments in the field.

It is not uncommon for these professionals to pursue advanced courses or additional certifications to broaden their skill set and enhance their career prospects.

Work experience in related fields like mechanics or logistics can be beneficial.

Knowledge of basic vehicle maintenance, troubleshooting, and first aid are also valuable skills in this profession.

 

Commercial Truck Towing and Assistance Salary Expectations

A Commercial Truck Towing and Assistance professional earns an average salary of $45,760 (USD) per year.

The actual earnings can fluctuate based on the level of experience, specific skills, geographical location, and the employing company.

 

Commercial Truck Towing and Assistance Job Description FAQs

What skills does a Commercial Truck Towing and Assistance professional need?

Commercial Truck Towing and Assistance professionals need to have excellent driving skills, mechanical knowledge, physical stamina, and problem-solving abilities.

They also need to have good communication and customer service skills as they often interact with clients under stressful circumstances.

 

Do Commercial Truck Towing and Assistance professionals need a specific qualification?

Most Commercial Truck Towing and Assistance professionals don’t need a degree, but a high school diploma or equivalent is typically required.

Training for this role usually takes place on the job.

However, possessing a Commercial Driver’s License (CDL) is crucial as it allows them to legally operate tow trucks.

 

What should you look for in a Commercial Truck Towing and Assistance resume?

A resume for this role should highlight experience in the towing industry, strong mechanical skills, a clean driving record, and any relevant certifications, such as a CDL.

It’s also beneficial if they have experience in customer service, given the nature of the role.

 

What qualities make a good Commercial Truck Towing and Assistance professional?

A good Commercial Truck Towing and Assistance professional is calm under pressure, as they often deal with customers in stressful situations.

They are mechanically inclined, able to assess and fix minor vehicle issues on the spot.

They should also have excellent communication skills, strong physical stamina, and patience.

 

Is it difficult to hire Commercial Truck Towing and Assistance professionals?

Finding experienced Commercial Truck Towing and Assistance professionals can be challenging due to the nature of the job, which often includes working at odd hours and in adverse weather conditions.

However, offering competitive pay, proper training, and a supportive working environment can attract capable candidates.

 

Conclusion

And there you have it.

Today, we’ve illuminated the multifaceted role of a commercial truck towing and assistance professional.

And you know what?

It’s not just about towing trucks.

It’s about ensuring the smooth flow of commerce, one tow at a time.

With our comprehensive commercial truck towing and assistance job description template and real-world examples, you’re ready to steer your career.

But why draw the line there?

Delve deeper with our job description generator. It’s your next step to generating precise job listings or honing your resume to perfection.

Remember:

Every tow is a part of the bigger journey.

Let’s drive that journey. Together.

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