Crisis Manager Job Description [Updated for 2025]

In this era of unforeseen circumstances, the need for Crisis Managers is more critical than ever.

As challenges arise and situations evolve, the demand for skilled professionals who can navigate, handle, and mitigate crises effectively escalates.

But let’s delve deeper: What’s truly expected from a Crisis Manager?

Whether you are:

• A job seeker attempting to understand the crux of this role,
• A hiring manager delineating the perfect candidate,
• Or simply fascinated by the intricacies of crisis management,

You’ve landed at the right spot.

Today, we present a customizable Crisis Manager job description template, crafted for easy posting on job boards or career sites.

Let’s dive right into it.

Crisis Manager Duties and Responsibilities

Crisis Managers are responsible for preparing and implementing crisis management plans to protect an organization from potential threats and disruptions.

Their expertise lies in identifying potential risks, creating preventive strategies, and leading teams during crises to minimize damage and ensure swift recovery.

The specific duties and responsibilities of a Crisis Manager include:

• Assess potential risks and devise preventive measures
• Develop and implement crisis management plans and procedures
• Coordinate and communicate with stakeholders during a crisis
• Train and guide staff on crisis management procedures
• Monitor crisis situations and adjust strategies as needed
• Report on crisis aftermath, detailing cause, response, and necessary changes to prevent recurrence
• Ensure compliance with relevant laws and regulations during a crisis
• Manage PR and communication during a crisis to maintain reputation
• Collaborate with different departments to ensure coordination during a crisis
• Participate in or lead post-crisis evaluations to identify areas of improvement

 

Crisis Manager Job Description Template

Job Brief

We are looking for a skilled Crisis Manager to join our team.

Your main role will be to prepare plans and procedures for responding to unexpected crisis situations.

Crisis Manager responsibilities include identifying potential crises, analyzing risks, developing contingency plans, and organizing drills to ensure readiness.

The ideal candidate will have a calm, analytical mindset and the ability to handle and lead in stressful situations.

Previous experience in risk management or a related field is required.

 

Responsibilities

• Analyze potential crisis scenarios and assess the company’s vulnerability
• Develop and implement crisis response plans and procedures
• Organize and lead company-wide drills to test crisis plans
• Communicate effectively with internal and external stakeholders during a crisis
• Coordinate with public safety organizations during emergencies
• Continually monitor and evaluate crisis management procedures
• Provide post-crisis analysis and reports
• Train employees and management for crisis situations
• Manage crisis communication with stakeholders and media

 

Qualifications

• Proven work experience as a Crisis Manager or similar role in risk management
• Strong knowledge of emergency management procedures and planning
• Excellent decision-making and leadership skills
• Ability to stay calm and composed under pressure
• Excellent communication and public speaking skills
• Experience in public safety and crisis communications
• BSc/BA in business administration, public safety, law or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Crisis Manager
• Work Environment: Office setting with need for possible travel. May require to work outside regular hours or on weekends during emergencies or crises.
• Reporting Structure: Reports to the Head of Risk Management or CEO.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $70,000 minimum to $125,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Crisis Manager Do?

A Crisis Manager plays a crucial role in organizations across industries and sectors.

Their primary duty is to prepare for, respond to, and recover from various crises that might impact an organization’s operations or reputation.

They are responsible for identifying potential risks and formulating strategies to mitigate these risks.

This involves developing crisis management plans and processes, coordinating with different departments, and ensuring all team members are adequately trained.

During a crisis, Crisis Managers lead the response, making crucial decisions to minimize damage and disruption.

They work closely with teams such as public relations and communications to deliver clear, consistent, and timely information to stakeholders, including employees, customers, and the media.

Following a crisis, they are responsible for conducting a thorough review of the event, identifying lessons learned, and updating crisis management plans accordingly.

Moreover, they also keep the top management informed about potential risks and the status of ongoing crises, providing guidance on the best course of action.

 

Crisis Manager Qualifications and Skills

A proficient Crisis Manager needs to have skills and qualifications that match the demands of the role, including:

• Excellent decision-making abilities to make quick, effective choices during a crisis.
• Strong problem-solving skills to swiftly resolve issues that may arise during a crisis.
• Exceptional communication skills to relay important information to team members, stakeholders, and the public, as well as to negotiate and coordinate with external entities.
• Superior planning and organizing abilities to develop comprehensive crisis response plans and to ensure their successful implementation.
• Emotional intelligence and resilience to maintain composure under pressure and to handle stressful situations with empathy and understanding.
• Leadership skills to guide and inspire a team during difficult times, ensuring efficient performance and positive morale.
• Strong analytical skills to assess potential risks and impacts, plan for possible emergencies and evaluate crisis response outcomes.
• Experience in risk management, emergency response, or a related field to understand and apply relevant best practices during a crisis.

 

Crisis Manager Experience Requirements

Crisis Managers typically hold a Bachelor’s degree in Business, Public Relations, or a related field, with several years of experience in managing crises or emergency situations.

This could be through roles such as Risk Manager, Emergency Response Coordinator, or Public Relations Specialist.

Entry-level Crisis Managers may have 1-3 years of experience in a related field, often gained through internships, part-time roles, or full-time positions in risk management or public relations.

It’s also beneficial for them to have experience in roles that required quick thinking and decision-making skills under pressure.

Mid-level candidates usually possess 3-5 years of experience managing or assisting in crisis situations in their previous roles.

They may have worked in a team dealing with corporate crises, public relations disasters, or emergency responses, and may have gained significant experience in crisis communication, contingency planning, and stakeholder management.

Crisis Managers with over 5 years of experience are often seasoned professionals, capable of leading a team through a crisis situation.

They may have a proven track record in successfully navigating complex crisis scenarios and may also have experience training and mentoring less experienced team members.

They are expected to have a high level of strategic thinking, negotiation skills, and the ability to maintain composure during high-pressure situations.

Additional qualifications or certifications in crisis management, public relations, or a related field can also be beneficial in this role.

 

Crisis Manager Education and Training Requirements

Crisis Managers typically have a bachelor’s degree in public relations, communications, business management, or a related field.

In addition to their degree, it’s crucial for them to have strong problem-solving skills, excellent communication abilities, and a high degree of stress tolerance.

They often need experience in public relations, business administration, or emergency management.

This can be obtained through internships, entry-level positions, or even through volunteering at relevant organizations.

Some positions may require a master’s degree in crisis management, business administration, or a related field.

This advanced degree often indicates a deep understanding of complex crisis situations, strategic planning, and risk assessment.

Certifications in crisis management, public relations, or related fields can be valuable to demonstrate expertise and dedication to the field.

This could include programs like the Certified Crisis Management Professional (CCMP) certification.

Continuing education is important in this field, as it allows Crisis Managers to stay updated with the latest crisis management strategies and communication technologies.

 

Crisis Manager Salary Expectations

A Crisis Manager can expect an average salary of approximately $71,279 (USD) per year.

However, the actual earnings may differ depending on factors such as the level of experience, educational background, geographic location, and the nature of the employing organization.

 

Crisis Manager Job Description FAQs

What skills does a Crisis Manager need?

A Crisis Manager should possess strong problem-solving and decision-making skills to respond effectively to various critical situations.

They should have excellent communication and interpersonal skills to handle sensitive situations and lead teams during crises.

A background in risk assessment and management, as well as the ability to remain calm and focused under pressure, are also essential.

 

Do Crisis Managers need a degree?

Yes, Crisis Managers typically require a bachelor’s degree in crisis management, public relations, or a related field.

Some employers may prefer candidates with a master’s degree.

Having certifications such as Certified Crisis Management Professional (CCMP) or Certified Crisis Manager (CCM) can also be advantageous in this role.

 

What should you look for in a Crisis Manager resume?

Firstly, look for a relevant degree and any additional certifications.

Previous experience in crisis management or a related field is also crucial.

Check for demonstrated skills in crisis response, decision-making, communication, and leadership.

Experience in emergency response planning, risk management, and public relations would also be beneficial.

 

What qualities make a good Crisis Manager?

A good Crisis Manager should be able to stay calm and focused during high-stress situations.

They should be decisive and able to make difficult decisions quickly.

Good Crisis Managers are effective communicators and strong leaders who can inspire and guide their teams during crises.

They are also strategic thinkers who can anticipate potential risks and prepare accordingly.

 

Is it difficult to hire a Crisis Manager?

Hiring a Crisis Manager can be a challenging task.

It is crucial to find a candidate who has the right combination of education, experience, and skills necessary for managing crises effectively.

Offering competitive salaries and benefits, providing opportunities for professional development, and demonstrating a commitment to employee well-being can all help attract top candidates to this role.

 

Conclusion

So there you have it.

Today, we’ve unraveled the intricate role of a crisis manager.

And guess what?

It’s not just about managing emergencies.

It’s about shaping a robust, resilient future, one crisis at a time.

With our highly detailed crisis manager job description template and real-world examples, you’re equipped to take the leap.

But why stop there?

Explore further with our job description generator. It’s your surefire guide to creating precise job listings or sharpening your resume to absolute excellence.

Remember:

Every crisis managed is a stepping stone to a stronger organization.

Let’s build that future. Together.

How to Become a Crisis Manager (Complete Guide)

Bored at Work? Not Anymore! Check Out These Fun Jobs That Pay Well

Weirdly Wonderful: The Most Unusual Jobs on the Market

The AI-Resilient: Careers That Embrace Human Uniqueness

Blissful Business: Careers That People Love Every Day