Delivery Coordinator Job Description [Updated for 2025]

In the fast-paced world of logistics, the role of delivery coordinators has become increasingly important.

As supply chains become more complex and customer expectations rise, the demand for skillful individuals who can ensure smooth, efficient, and timely deliveries grows stronger.

But what exactly does a delivery coordinator do?

Whether you are:

• A job seeker trying to understand the scope of this role,
• A hiring manager looking to define the perfect candidate,
• Or just curious about the dynamics of delivery coordination,

You’re in the right place.

Today, we present a versatile delivery coordinator job description template, crafted for easy posting on job boards or career sites.

Let’s dive right in.

Delivery Coordinator Duties and Responsibilities

Delivery Coordinators manage all aspects of shipping and delivery for products, ensuring that items reach their destinations safely and on schedule.

They are vital to the supply chain process within a business, aiding in both customer satisfaction and business reputation.

They have the following duties and responsibilities:

• Coordinate and monitor supply chain operations
• Ensure premises, assets and communication ways are used effectively
• Utilize logistics IT to optimize procedures
• Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements
• Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs
• Communicate with suppliers, retailers and customers to achieve profitable deals and mutual satisfaction
• Plan and track the shipment of final products according to customer requirements
• Keep logs and records of warehouse stock, executed orders etc.
• Prepare accurate reports for upper management

 

Delivery Coordinator Job Description Template

Job Brief

We are seeking a proficient Delivery Coordinator to manage and improve our delivery procedures.

The Delivery Coordinator will work to ensure efficient, timely and accurate delivery of our products to our customers.

Delivery Coordinator responsibilities include scheduling and tracking deliveries, coordinating with team members and clients, ensuring compliance with safety and quality standards, and troubleshooting any issues that may arise during delivery.

Our ideal candidate is highly organized, has excellent communication skills, and has experience in logistics or delivery coordination.

 

Responsibilities

• Coordinate and monitor supply chain operations
• Ensure premises, assets and communications are used effectively
• Utilize logistics IT to optimize shipping and transport procedures
• Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements
• Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs
• Communicate with suppliers, retailers and customers to achieve profitable deals and mutual satisfaction
• Prepare accurate reports for upper management

 

Qualifications

• Proven experience as logistics coordinator
• Experience in customer service will be appreciated
• Knowledge of laws, regulations and ISO requirements
• Ability to work with little supervision and track multiple processes
• Computer-savvy with a working knowledge of logistics software (ERP)
• Outstanding organizational and coordination abilities
• Excellent communication and interpersonal skills
• BSc/BA in business administration, supply chain management or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Delivery Coordinator
• Work Environment: Office setting with occasional travel to local delivery hubs or warehouses.
• Reporting Structure: Reports to the Supply Chain Manager or Logistics Supervisor.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $75,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Delivery Coordinator Do?

A Delivery Coordinator is typically employed in industries such as logistics, e-commerce, retail, or any business that involves the transportation of goods or services.

Their main responsibility is to coordinate and monitor the dispatch of products or services, ensuring that they are correctly sent to their intended destination in a timely and efficient manner.

They work closely with delivery teams, customer service representatives, and warehouse staff to prepare schedules, track deliveries, and resolve any issues that may arise during the delivery process.

Often, they are also in charge of managing inventory, keeping a detailed record of the stock in hand, and planning for restocks as necessary.

Delivery Coordinators often use software systems to track deliveries, generate reports, and ensure that all deliveries align with customer expectations and business goals.

Furthermore, they also handle customer queries and complaints related to deliveries, ensuring high levels of customer satisfaction.

In some cases, they may also be responsible for hiring, training, and managing delivery personnel, maintaining the delivery vehicles, and ensuring compliance with safety regulations.

 

Delivery Coordinator Qualifications and Skills

A competent delivery coordinator should possess an array of skills and qualifications to ensure smooth and efficient delivery operations, such as:

• Strong organizational skills to effectively manage multiple deliveries, keep track of shipments, and ensure all packages are delivered on time.
• Excellent communication skills to liaise between customers, delivery personnel, and management, ensuring clarity and efficiency in operations.
• Problem-solving skills to address and resolve any issues that might arise during the delivery process quickly and efficiently.
• Ability to work under pressure and meet strict deadlines, ensuring all deliveries are made as per schedule.
• Detail-oriented to maintain accurate records of all outgoing and incoming deliveries.
• Strong geographical knowledge to plan the most efficient delivery routes and provide clear directions to delivery personnel.
• Good customer service skills to handle complaints or queries from customers regarding deliveries.
• Proficiency in using delivery management software for tracking, scheduling and updating delivery tasks.

 

Delivery Coordinator Experience Requirements

Entry-level Delivery Coordinators typically have 1 to 2 years of experience, often gained through part-time roles or internships in logistics, supply chain management, or a related field.

They may also gain valuable experience in customer service roles, given the customer-facing nature of many delivery coordination tasks.

Candidates with 2 to 3 years of experience usually have a more developed understanding of delivery processes, tracking systems and scheduling.

They may have worked in roles such as Logistics Coordinator, Operations Assistant, or Shipping Clerk, where they’ve gained relevant skills and knowledge.

Those with more than 5 years of experience in the field are likely to have gained leadership and management skills, having overseen teams or complex logistics projects.

They are often ready for roles that require overseeing the entire delivery process, including managing teams, handling customer complaints, and liaising with suppliers and other stakeholders.

Experience in roles such as Dispatch Supervisor, Logistics Manager, or Supply Chain Analyst would be relevant for these senior positions.

Additional valuable experience can include familiarity with specific delivery software, a track record of resolving delivery issues, and demonstrable skills in communication and problem-solving.

 

Delivery Coordinator Education and Training Requirements

The educational requirements for a Delivery Coordinator may vary greatly depending on the industry.

However, a high school diploma or equivalent is generally required.

Some companies may prefer candidates with an associate’s or bachelor’s degree in business administration, logistics, supply chain management, or a related field.

Delivery Coordinators should have excellent organization and communication skills.

They need to be able to manage complex schedules and handle multiple tasks at once.

Therefore, training in project management can be beneficial.

A background in customer service or logistics can also be advantageous.

Knowledge of specific delivery management software may be required or preferred by certain employers.

Certification in supply chain management or logistics could be beneficial and demonstrate commitment to the profession.

This can be achieved through various professional organizations, such as the Association for Supply Chain Management or the International Society of Logistics.

Experience within the field is also highly valued, with many employers seeking candidates who have hands-on experience coordinating deliveries, managing schedules, and resolving logistical problems.

Continued professional development and learning are also highly encouraged in this role.

 

Delivery Coordinator Salary Expectations

A Delivery Coordinator earns an average salary of $42,583 (USD) per year.

The actual income can fluctuate based on factors like work experience, geographic location, and the size and industry of the employing organization.

 

Delivery Coordinator Job Description FAQs

What skills does a Delivery Coordinator need?

Delivery Coordinators need excellent organizational and logistical skills to efficiently plan and manage delivery schedules.

They should have good communication skills to interface with various stakeholders like drivers, warehouse staff, and customers.

They must also have problem-solving abilities to deal with any delivery-related issues, and basic computer skills to handle electronic logistics systems.

 

Do Delivery Coordinators need a degree?

While a degree is not strictly necessary for a Delivery Coordinator position, a bachelor’s degree in logistics, supply chain management, or a related field can be advantageous.

However, relevant experience in logistics or transport coordination is often more important.

Some companies may require certain industry-specific certifications.

 

What should you look for in a Delivery Coordinator resume?

A Delivery Coordinator’s resume should highlight relevant experience in logistics and transport coordination, showcasing their ability to manage schedules and solve logistical problems.

Any experience in customer service can also be a plus, as the role may involve direct interaction with customers.

Proficiency in using logistics software and strong knowledge of transport regulations and safety standards are also beneficial.

 

What qualities make a good Delivery Coordinator?

A good Delivery Coordinator is highly organized, detail-oriented, and has the ability to think quickly on their feet.

They should be comfortable working in a fast-paced environment and be capable of managing multiple tasks simultaneously.

As they often interface with a variety of people, excellent interpersonal and communication skills are also important.

Good problem-solving abilities and a customer-centric mindset are also key qualities.

 

What is the typical work schedule of a Delivery Coordinator?

Delivery Coordinators typically work during regular business hours, but this can vary depending on the company and industry.

Some Delivery Coordinators may need to work on weekends, holidays, or during night shifts, especially in industries that require 24/7 logistics operations.

Their work schedules can also be influenced by factors such as delivery timelines and unexpected logistical issues.

 

Conclusion

And there you have it.

Today, we’ve unveiled the true essence of being a Delivery Coordinator.

Surprise!

It’s not just about managing parcels.

It’s about orchestrating the rhythm of goods flow, one delivery at a time.

Equipped with our ultimate delivery coordinator job description template and real-life examples, you’re ready to take the leap.

But why halt your momentum?

Delve further with our job description generator. It’s your essential tool for crafting detailed job listings or refining your resume to perfection.

Remember:

Every successful delivery is a cog in the machine of business operations.

Let’s drive that success. Together.

How to Become a Delivery Coordinator (Complete Guide)

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