Delivery Person Job Description [Updated for 2025]

In the era of online shopping and e-commerce, the role of the delivery person has never been more crucial.

As society progresses towards more digital solutions, the demand for reliable individuals who can ensure the safe and timely delivery of goods and services continues to grow.

But let’s break it down: What’s truly expected from a delivery person?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the inner workings of delivery services,

You’re in the right place.

Today, we present a customizable delivery person job description template, designed for quick and easy posting on job boards or career sites.

Let’s dive right into it.

Delivery Person Duties and Responsibilities

Delivery Persons are essential workers who ensure that goods, documents, and other parcels reach their intended destinations in a timely and safe manner.

The duties and responsibilities of a Delivery Person include:

• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
• Packing the items carefully and loading them into the delivery vehicle
• Obtaining signatures or payment for delivered goods
• Providing excellent customer service, responding to queries about products, and resolving any customer complaints in a professional manner
• Navigating a variety of routes throughout the city while adhering to a time schedule
• Complying with traffic regulations to operate vehicles in a safe and efficient manner
• Maintaining and inspecting the delivery vehicle daily and report any malfunctions or issues to the supervisor
• Keeping an organized record of all packages delivered each day
• Communicating with dispatchers, drivers and other team members to make pick-ups and drop-offs

 

Delivery Person Job Description Template

Job Brief

We are searching for a reliable and efficient Delivery Person to join our team.

The Delivery Person’s responsibilities include loading and unloading goods, driving to designated locations, ensuring timely deliveries, and maintaining delivery schedules.

The ideal candidate is dedicated to working with a team, can follow routes efficiently, has a strong commitment to customer satisfaction, and ensure that all deliveries are completed in a timely manner.

 

Responsibilities

• Load and unload goods onto the delivery vehicle
• Drive to and from delivery locations in a timely manner
• Plan routes to maximize efficiency and save time
• Ensure all deliveries are made on schedule
• Maintain communication with the dispatch team for delivery instructions
• Collect signatures or payments as needed
• Report any accidents or vehicle issues to the management
• Adhere to all relevant safety regulations
• Carry out vehicle maintenance checks regularly

 

Qualifications

• Proven experience as a Delivery Person or a similar role
• Valid driver’s license and clean driving record
• Familiarity with GPS devices or map apps
• Strong time management and customer service skills
• Ability to lift and carry heavy items for extended periods
• High School diploma or equivalent

 

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Vehicle maintenance coverage
• Flexible working hours

 

Additional Information

• Job Title: Delivery Person
• Work Environment: This position requires driving for long periods. Occasional lifting and carrying of heavy items may also be necessary.
• Reporting Structure: Reports to the Delivery Manager or Supervisor.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $28,000 minimum to $38,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Delivery Person Do?

A Delivery Person is responsible for transporting goods from a variety of locations such as restaurants, retail stores, and warehouses to customers’ homes or businesses.

They typically work for courier companies, food delivery services, and online retailers, but some also operate independently.

Delivery persons pick up goods from the source location, ensure they are safely packed and loaded into their vehicle, and then transport them to the destination, which could be residential or commercial premises.

They use navigation tools to find the quickest and most efficient routes.

Upon reaching the destination, they ensure that the recipient is the correct person by verifying their details before handing over the package.

They may also handle cash or electronic payments, and obtain signatures for proof of delivery.

In addition to their primary role of transporting goods, Delivery Persons may also be responsible for maintaining their delivery vehicle, keeping track of deliveries and inventory, and providing excellent customer service to ensure customer satisfaction.

They also need to handle any issues or complaints that may arise during the delivery process, such as damaged goods or late deliveries, and report back to their employer.

In some roles, they may also assemble orders and prepare them for delivery.

Regardless of the specific duties, the ultimate goal of a delivery person is to ensure that goods reach their intended recipients in a timely and efficient manner.

 

Delivery Person Qualifications and Skills

A proficient delivery person should have the skills and qualifications that align with your job description, such as:

• Excellent driving skills and a clean driving record to safely transport goods to the desired location
• Strong time management skills to ensure deliveries are made in a timely and efficient manner
• Good physical stamina and strength to handle large or heavy packages
• Exceptional navigational skills and the ability to use GPS devices to plan the best routes
• Strong interpersonal and communication skills for interacting with customers and handling customer complaints or issues
• Awareness of basic vehicle maintenance and safety procedures to ensure the delivery vehicle is always in good working condition
• Problem-solving skills to handle unexpected situations such as road accidents or traffic disruptions
• Customer service skills to efficiently handle delivery-related queries, requests or complaints

 

Delivery Person Experience Requirements

A Delivery Person usually requires minimal job experience as it is often an entry-level position.

They may gain some relevant experience through part-time or summer jobs, where they learn to handle deliveries and manage time effectively.

However, for more complex delivery roles, such as those involving large and heavy parcels or transporting hazardous materials, prior experience in a similar role could be beneficial.

This might include experience in logistics, truck driving, or warehouse operations.

Candidates with more than 2 years of experience often have a good understanding of delivery routes, schedules, and inventory management.

They may also have developed better customer service skills, which can be important for maintaining business relationships and resolving any issues with orders.

Those with more than 5 years of experience may have leadership experience and be ready to move into a supervisory role, managing a team of delivery persons.

In such cases, experience with team management, logistics planning, and problem-solving are often required.

 

Delivery Person Education and Training Requirements

The education requirement for a delivery person role varies, but most companies require a minimum of a high school diploma or its equivalent.

The bulk of the training for this role is on-the-job.

It typically includes training on how to handle packages, understanding delivery routes, and learning how to use the company’s delivery tracking systems.

Good driving skills are a must, so any previous experience as a driver would be beneficial.

Some companies may require a commercial driver’s license (CDL), particularly for larger delivery vehicles.

A delivery person must have good navigational skills, hence, knowledge of GPS systems and map reading is essential.

No formal certification is required for a delivery person, although a safe driving record is crucial.

Some employers may provide safety training, especially for those handling hazardous materials.

Lastly, a delivery person should have good customer service skills as they often interact with clients during delivery.

Some companies may provide additional training in this area to ensure a high level of customer satisfaction.

 

Delivery Person Salary Expectations

The average wage for a Delivery Person is around $15.68 (USD) per hour.

The actual income can vary based on factors such as the number of hours worked, tips received, the type of goods being delivered, the employing company, and the geographical location.

 

Delivery Person Job Description FAQs

What skills does a delivery person need?

A delivery person should have strong organizational skills to efficiently plan and execute delivery routes.

They need to have good communication skills to interact with customers and resolve any issues that might arise.

They should also have a good sense of direction and familiarity with local areas to deliver items in a timely manner.

Ability to lift and carry heavy items can also be important.

 

Do delivery persons need a license?

Yes, a delivery person will need a valid driver’s license.

The specific type of license might depend on the vehicle they will be driving.

For example, delivery persons driving vans or trucks might need a commercial driver’s license.

 

What should you look for in a delivery person’s resume?

When reviewing a delivery person’s resume, you should look for prior experience in a similar role which indicates familiarity with the responsibilities.

Any additional training in customer service or related areas can also be a plus.

Also, a clean driving record is essential for this role.

 

What qualities make a good delivery person?

A good delivery person is punctual, as delivering packages on time is crucial to customer satisfaction.

They should be reliable and able to work independently, as they often spend long periods on the road without supervision.

Good physical stamina and strength can be important for lifting and carrying packages.

They should also be friendly and have good customer service skills, as they are often the face of the company to the customer.

 

Is it difficult to hire delivery persons?

The difficulty in hiring delivery persons largely depends on the specific requirements of the role and the job market at that time.

Some roles may require special licenses or physical abilities which can limit the pool of candidates.

However, as it typically doesn’t require advanced education, there is often a larger pool of potential candidates compared to roles requiring specific degrees or certifications.

 

Conclusion

And there you have it.

Today, we’ve given you an insider’s look into what it truly means to be a delivery person.

Surprise, surprise.

It’s not just about delivering packages.

It’s about connecting communities, one delivery at a time.

With our trusty delivery person job description template and real-world examples, you’re primed and ready for action.

But don’t hit the brakes just yet.

Venture further with our job description generator. It’s your roadmap to fine-tuning your job listings or revamping your resume to perfection.

Keep in mind:

Every delivery is a piece of the bigger puzzle.

Let’s keep the world turning. Together.

How to Become a Delivery Person (Complete Guide)

Hard Work, Little Pay: These Jobs Are the Least Lucrative in the Labor Market

The Career Pulse: The Most Trending Jobs of Today

The Happy Working: Enjoyable Jobs That Are Always a Joy

Job Journeys: Exploring the World’s Most Unusual Professions