Delivery Service Helper Job Description [Updated for 2025]

In the fast-paced world of online commerce, the need for delivery service helpers is more pressing than ever.

As consumer demand surges, so does the need for efficient, reliable individuals who can facilitate, support, and ensure the smooth operation of our delivery network.

But what exactly does a delivery service helper do?

Whether you are:

• A job seeker trying to understand the specifics of this role,
• A hiring manager detailing the ideal candidate,
• Or simply interested in the behind-the-scenes mechanics of delivery services,

You’ve come to the right place.

Today, we introduce a customizable delivery service helper job description template, designed for effortless posting on job boards or career sites.

Let’s get started.

Delivery Service Helper Duties and Responsibilities

Delivery Service Helpers assist in the transport and delivery of goods in a safe and timely manner.

They are often responsible for loading and unloading goods, checking items for damage, and ensuring delivery documents are signed.

The daily duties and responsibilities of a Delivery Service Helper include:

• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
• Assisting with loading and unloading items from vehicles
• Adhering to assigned routes and following time schedules
• Reviewing orders before and after delivery to ensure that orders are complete, charges are correct, and the customer is satisfied
• Assisting with the preparation of delivery routes
• Inspecting delivery vehicle and ensuring the safety and security of the loaded goods
• Maintaining cleanliness and good working condition of delivery vehicle
• Providing excellent customer service, answering questions, and handling complaints from clients
• Adhering to transportation laws and maintaining a safe driving record
• Completing delivery paperwork and reports

 

Delivery Service Helper Job Description Template

Job Brief

We are seeking a reliable and dedicated Delivery Service Helper to assist our delivery team.

The successful candidate will be responsible for loading and unloading deliveries, assisting drivers with navigation and delivery routes, and providing exceptional customer service during deliveries.

Delivery Service Helpers are expected to have excellent organization and time-management skills, along with the ability to work well in a team environment.

 

Responsibilities

• Assist with loading and unloading goods from vehicles.
• Check deliveries to ensure that they are in good condition and match invoices.
• Assist driver with navigation and route planning.
• Deliver orders to customers on assigned routes and time schedules.
• Maintain ongoing communication with the delivery team.
• Adhere to company operating policies and procedures.
• Attend to customer complaints and queries, and report any incidents to the supervisor.
• Ensure proper handling and delivery of sensitive materials with authorization if necessary.

 

Qualifications

• High School diploma or equivalent.
• Previous experience as a delivery helper or similar role is preferred.
• Good communication and customer service skills.
• Valid driver’s license.
• Physical stamina and dexterity necessary for the work; ability to lift up to 50 pounds is required.
• Ability to navigate routes efficiently.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Paid time off
• Work-life balance
• Professional development opportunities

 

Additional Information

• Job Title: Delivery Service Helper
• Work Environment: This role involves physical labor and requires being on the road for most of the workday. Work may also involve exposure to adverse weather conditions.
• Reporting Structure: Reports to the Delivery Service Manager or Lead Driver.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $23,000 minimum to $36,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Delivery Service Helper Do?

A Delivery Service Helper primarily assists in the delivery of goods or packages from a central location to homes, businesses, and other designated locations.

They usually work as part of a team that includes a driver and may work for courier companies, retail businesses, or logistics firms.

They are responsible for loading and unloading goods or packages from the delivery vehicle.

This task may require lifting heavy items, so physical fitness is often required.

During delivery, they assist in navigating the route, ensuring the delivery is made on time, and handling any unforeseen obstacles such as traffic or road closures.

When arriving at the delivery location, they may be required to obtain signatures to confirm receipt of the delivery, handle cash transactions, or provide excellent customer service by answering any queries the recipient may have.

They may also be responsible for maintaining the cleanliness and basic upkeep of the delivery vehicle, as well as conducting basic checks to ensure the vehicle is safe for the road.

Post-delivery, they help in updating delivery records, processing returns, and communicating feedback from customers to the relevant teams.

 

Delivery Service Helper Qualifications and Skills

A proficient Delivery Service Helper should possess the qualifications and skills that correspond to your job requirements, such as:

• Time management skills to ensure timely deliveries and meet delivery deadlines.
• Physical strength and endurance for heavy lifting and moving of packages or goods.
• Interpersonal skills to interact effectively with customers, drivers, and other team members.
• Knowledge of delivery routes and the ability to use navigation tools for efficient deliveries.
• Communication skills for understanding delivery instructions, addressing customer inquiries, and reporting to supervisors.
• Customer service skills for handling customer complaints, processing returns, and maintaining customer satisfaction.
• Problem-solving skills to handle unexpected situations such as delivery delays or damaged goods.
• Ability to work in different weather conditions and adapt to changing schedules.
• Basic numerical skills for handling cash transactions, if required.

 

Delivery Service Helper Experience Requirements

Entry-level candidates for Delivery Service Helper positions may not need any formal experience, but having a few months to a year of experience in a similar role can be beneficial.

This experience could be gained through part-time roles, seasonal jobs, or internships in logistics, delivery, or courier services.

Candidates might also gain relevant experience through roles that involve customer service, manual labor, or driving, as these skills are often transferable to a delivery service helper role.

Candidates with more than 2 years of experience often have honed their skills in areas such as time management, route planning, and customer interaction.

They might have also gained experience in handling larger delivery vehicles or managing more complex delivery tasks.

Those with more than 5 years of experience may have some supervisory or training experience, showing that they can handle additional responsibilities.

They may be ready for roles such as Delivery Supervisor or Team Lead, overseeing a team of delivery service helpers and coordinating logistics operations.

 

Delivery Service Helper Education and Training Requirements

A high school diploma or equivalent is typically required for the role of a Delivery Service Helper.

While formal education beyond high school is not usually required, some companies may prefer candidates with a vocational or associate’s degree in areas such as logistics, supply chain management, or a similar field.

Delivery Service Helpers must have a strong understanding of safety procedures and traffic laws, often gained through on-the-job training.

Having a valid driver’s license is often a requirement for this role, and some employers may require a commercial driver’s license depending on the type and size of vehicle used for deliveries.

In addition, Delivery Service Helpers must have excellent customer service skills.

These can be developed through work experience or customer service training programs.

Although not a requirement, candidates with certification in First Aid and CPR are often preferred as they are equipped to handle emergency situations.

Continuing education and training in logistics and delivery operations are beneficial for those looking to progress in this field.

 

Delivery Service Helper Salary Expectations

The average wage for a Delivery Service Helper is approximately $14.56 (USD) per hour.

However, the actual earnings can vary greatly depending on the location, the specific delivery industry, and the helper’s level of experience and skill.

 

Delivery Service Helper Job Description FAQs

What skills does a Delivery Service Helper need?

A Delivery Service Helper should have good physical strength and endurance to carry packages, as well as navigation skills for delivering packages to the right locations in a timely manner.

They should also have good interpersonal skills to interact with customers, and problem-solving skills to handle any delivery issues that may arise.

 

Do Delivery Service Helpers need a degree?

A degree is not typically required for a Delivery Service Helper role.

However, some employers may prefer candidates with a high school diploma or equivalent.

Most of the training is done on-the-job and includes learning about company policies and delivery routes.

 

What should you look for in a Delivery Service Helper resume?

A good resume for a Delivery Service Helper would include previous experience in a delivery role or a role that required physical labor.

Evidence of punctuality, reliability and good customer service skills are also beneficial.

A clean driving record is essential if the role involves driving a delivery vehicle.

 

What qualities make a good Delivery Service Helper?

A good Delivery Service Helper is reliable, punctual and able to work under pressure.

They should also be physically fit to lift and carry heavy items.

Good interpersonal skills are important as they often interact with customers.

They should also be trustworthy as they are often handling valuable goods.

 

Is a driving license necessary for a Delivery Service Helper?

A driving license is not always necessary for a Delivery Service Helper, especially if they are assisting another delivery person.

However, for some roles, particularly those where the helper may need to drive the delivery vehicle, a valid driving license would be required.

 

Conclusion

And there you have it.

Today, we’ve unveiled the true essence of being a delivery service helper.

Surprise, surprise?

It’s not just about moving boxes.

It’s about being the unsung hero behind every successful delivery, one parcel at a time.

Armed with our handy delivery service helper job description template and real-life examples, you’re ready to make your next move.

But why stop at that?

Dig deeper with our job description generator. It’s your essential tool for creating precise job listings or honing your resume to perfection.

Remember:

Every delivered package is a piece of a larger puzzle.

Let’s piece that puzzle together. Hand in hand.

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