Diesel Service Advisor Job Description [Updated for 2025]

In the era of advanced machinery, the focus on diesel service advisors has become increasingly significant.

As technology in the automotive industry evolves, the demand for skilled individuals who can manage, improve, and protect our diesel service operations escalates.

But let’s delve deeper: What’s truly expected from a diesel service advisor?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the mechanics of diesel service advising,

You’ve come to the right place.

Today, we present a customizable diesel service advisor job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Diesel Service Advisor Duties and Responsibilities

Diesel Service Advisors play a pivotal role in the automotive service industry by assisting customers and coordinating with technicians to ensure that diesel vehicles are serviced and repaired properly.

Their duties and responsibilities include:

• Meeting with customers to determine their vehicle problems and complaints
• Translating the customers’ issues into standard repair descriptions for technicians to understand and work on
• Advising customers on necessary service work and options, including the benefits and costs of each
• Creating and managing work orders based on customer needs and technician diagnosis
• Keeping customers informed about the status of their vehicles and any changes in the schedule
• Ensuring that customer service standards are met at all times
• Coordinate with parts department to ensure necessary parts are available for services
• Processing invoices and take payments for completed work
• Ensuring paperwork is complete and accurate, including warranties and service contracts
• Staying up-to-date on the latest diesel technology, service techniques and recalls

 

Diesel Service Advisor Job Description Template

Job Brief

We are looking for a knowledgeable and customer-focused Diesel Service Advisor.

The primary responsibilities of this role include advising customers on necessary repairs, scheduling services, coordinating with mechanics, and ensuring customer satisfaction.

The ideal candidate should have excellent communication skills, a comprehensive understanding of diesel vehicles, and strong customer service abilities.

 

Responsibilities

• Communicate with customers about vehicle issues and potential repairs
• Recommend maintenance and service options based on vehicle condition
• Coordinate with mechanics and technicians for efficient service delivery
• Schedule repair appointments and follow up with customers post-service
• Prepare detailed service reports and maintain records of customer interactions
• Understand and relay complex technical information to customers
• Manage customer complaints professionally and efficiently
• Ensure all service work performed is in compliance with company policies and procedures
• Provide excellent customer service, promoting repeat business and referrals

 

Qualifications

• Proven work experience as a Service Advisor or similar role in the automotive industry
• Knowledge of diesel vehicle systems and maintenance
• Strong customer service and communication skills
• Proficiency with relevant software, such as customer management and inventory tools
• Excellent problem-solving and multitasking abilities
• High school diploma or equivalent; post-secondary education in automotive or diesel mechanics is a plus

 

Benefits

• 401(k) plan
• Health, dental, and vision insurance
• Life insurance
• Paid time off
• Employee discount on services and products
• Continuing education and training opportunities

 

Additional Information

• Job Title: Diesel Service Advisor
• Work Environment: Automotive service center. This position may require standing for long periods and exposure to weather conditions.
• Reporting Structure: Reports to the Service Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $40,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Diesel Service Advisor Do?

Diesel Service Advisors work primarily in automotive repair shops, trucking companies, or any businesses that maintain a fleet of diesel vehicles.

Their job is to act as a liaison between the customers and the technicians who work on the diesel vehicles.

They are responsible for greeting customers, listening to their concerns or issues regarding their diesel vehicles, and relaying this information accurately to the technicians.

They assess the customer’s needs, provide initial diagnostics, and give cost and time estimates for repairs or services.

Diesel Service Advisors are also responsible for managing work orders, tracking the progress of vehicle repairs, and keeping the customer updated on the status of their vehicle.

They may also educate customers on proper vehicle care and maintenance to prevent future issues.

They coordinate with the technicians to ensure all repairs and maintenance are completed accurately and on time.

Once the service is complete, they explain the work done to the customer, including detailing any necessary future repairs or services.

Their role also involves administrative tasks like preparing invoices, processing payments, and handling customer complaints or concerns.

Thus, Diesel Service Advisors play an essential role in ensuring customer satisfaction and maintaining smooth operations in the service department.

 

Diesel Service Advisor Qualifications and Skills

Diesel Service Advisors need to have a combination of technical knowledge, customer service skills and the ability to effectively communicate complex information.

This includes:

• Technical knowledge in diesel mechanics to accurately diagnose and suggest solutions for issues pertaining to diesel vehicles.
• Exceptional customer service skills to interact with customers, understand their concerns, and provide them with satisfactory solutions.
• Strong communication skills to clearly explain technical issues and solutions to customers, making sure they understand the work that needs to be done.
• Detail-oriented nature to accurately record and maintain customer records, work orders and any other necessary documentation.
• Problem-solving skills to identify issues with diesel vehicles and determine the best course of action for repairs.
• Time management skills to ensure that work is completed in a timely manner and customers are not left waiting.
• Ability to stay updated on the latest developments in the field of diesel mechanics and apply this knowledge when servicing vehicles.
• Physical stamina as the job can sometimes involve standing for long periods or heavy lifting.

 

Diesel Service Advisor Experience Requirements

Entry-level Diesel Service Advisors generally require at least 1 to 2 years of experience in the automotive industry.

They could have gained this experience through internships, part-time roles, or full-time roles in other positions such as a Diesel Mechanic or Automotive Service Technician.

It’s also beneficial if they have completed a certificate or diploma in automotive technology, diesel technology, or a related field.

Those who have been in the industry for more than 3 years often have more in-depth knowledge and proficiency in diagnosing and repairing diesel engine systems.

They may have developed their skills in entry-level Diesel Service Advisor roles or through hands-on experience as Diesel Technicians.

For individuals with more than 5 years of experience, they may have held leadership roles in their previous positions.

They are typically ready to take on managerial roles in the service department and are capable of training and mentoring less experienced advisors.

In all cases, Diesel Service Advisors should be well-versed in customer service, have good communication skills, and possess an understanding of diesel engines and their components.

They should also be familiar with computer diagnostic software, as many modern diesel engines are controlled by computer systems.

 

Diesel Service Advisor Education and Training Requirements

A Diesel Service Advisor typically requires a high school diploma or equivalent education as a foundational level of education.

Further, vocational or technical education in diesel engine repair or a related field is highly beneficial.

These programs, offered by many community colleges and technical schools, provide practical training on diesel engine operation, diagnosis, and repair techniques.

A good understanding of different diesel engine components, systems, and their functioning is essential for this role.

Therefore, a strong background in mechanical systems, vehicle diagnostics, and customer service is critical.

Some employers prefer Diesel Service Advisors with an associate degree or certificate in diesel engine repair, automotive service technology, or a related field.

Certification from recognized bodies such as the National Institute for Automotive Service Excellence (ASE) can also enhance job prospects.

This certification demonstrates a high level of competence and commitment to the profession.

Continuous on-the-job training is essential to keep up with technological advances in diesel engine design and repair techniques.

Soft skills such as communication, problem-solving, and customer service are equally important in this role.

These skills are often developed through experience and ongoing training.

Many Diesel Service Advisors start their careers as diesel mechanics or technicians and move into the advisory role after gaining substantial work experience and expertise.

 

Diesel Service Advisor Salary Expectations

A Diesel Service Advisor earns an average salary of $52,000 (USD) per year.

However, the actual salary can vary based on factors such as experience, location, and the size of the employing company.

 

Diesel Service Advisor Job Description FAQs

What skills does a Diesel Service Advisor need?

Diesel Service Advisors should possess excellent communication and customer service skills to understand their clients’ needs and requests.

They should be knowledgeable about diesel engine vehicles, including their common problems and solutions.

Technical skills are also required, as they need to communicate effectively with mechanics and other service staff.

An understanding of basic computer software is also beneficial for maintaining records and communicating with customers and staff.

 

Do Diesel Service Advisors need a degree?

A degree is not necessarily required for Diesel Service Advisors, but some form of post-secondary education or training in diesel engine repair or a related field can be advantageous.

Many employers require a high school diploma or equivalent.

Practical experience in a related field, such as automotive repair or customer service, is often highly valued.

 

What should you look for in a Diesel Service Advisor resume?

Look for experience in diesel engine repair or a related field, and strong customer service skills.

Also, seek for any evidence of technical knowledge related to diesel engines.

A good Diesel Service Advisor will also have experience with record-keeping and using computer software.

Any additional certifications or qualifications, such as a degree or diploma in diesel engine repair, would be a bonus.

 

What qualities make a good Diesel Service Advisor?

A good Diesel Service Advisor is knowledgeable, patient, and has excellent communication skills.

They must be able to explain technical details to customers who may not have a strong understanding of diesel engines.

They should also be organized and capable of managing multiple tasks at once, such as scheduling repairs, maintaining records, and communicating with staff and customers.

A commitment to ongoing learning is also important, as diesel engine technology is constantly evolving.

 

Is it difficult to hire Diesel Service Advisors?

Hiring Diesel Service Advisors can be challenging due to the specific combination of skills required, including both customer service and technical understanding of diesel engines.

To attract the best candidates, offering competitive compensation and opportunities for professional development can be beneficial.

 

Conclusion

And there you have it.

Today, we’ve taken a deep dive into what it truly means to be a Diesel Service Advisor.

Surprise, surprise.

It’s not just about understanding diesel engines.

It’s about shaping the future of transportation, one vehicle at a time.

With our dedicated Diesel Service Advisor job description template and real-world examples, you’re ready to embark on your journey.

But why stop there?

Go further with our job description generator. It’s your go-to tool for creating finely-tuned job listings or enhancing your resume to absolute perfection.

Remember:

Every engine serviced is a step towards a more efficient future.

Let’s drive that future. Together.

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