E-commerce Product Review Analyst Job Description [Updated for 2025]

In the rapidly evolving world of e-commerce, the need for an astute Product Review Analyst has never been greater.

As online shopping becomes ubiquitous, the demand for savvy professionals who can analyze, interpret, and leverage product reviews grows.

But let’s delve deeper: What’s truly expected from an E-commerce Product Review Analyst?

Whether you are:

• A job seeker looking to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the dynamics of e-commerce,

You’ve come to the right place.

Today, we present a customizable E-commerce Product Review Analyst job description template, designed for seamless posting on job boards or career sites.

Let’s dive right in.

E-commerce Product Review Analyst Duties and Responsibilities

E-commerce Product Review Analysts are critical to the operation of any e-commerce business.

They evaluate customer reviews and feedback, analyze this data, and share insights to improve the online shopping experience and product quality.

These professionals are primarily responsible for monitoring and evaluating customer feedback, with daily duties and responsibilities including:

• Analyze and interpret customer reviews and feedback for a variety of products
• Identify trends and patterns in customer feedback and reviews
• Provide data-driven insights to product teams, marketing teams, and leadership
• Work with customer service teams to address recurring customer complaints or concerns
• Collaborate with product development teams to improve product quality based on customer feedback
• Develop strategies to increase the number and quality of customer reviews
• Monitor and report on competitor products and customer reviews
• Ensure compliance with review guidelines and standards
• Assist in managing the company’s online reputation by responding to and managing negative reviews.

 

E-commerce Product Review Analyst Job Description Template

Job Brief

We are looking for a detail-oriented and analytical E-commerce Product Review Analyst to monitor and evaluate product reviews on our online platforms.

Responsibilities include gathering and analyzing customer feedback, identifying trends, generating reports, and providing recommendations for product improvements based on customer insights.

Our ideal candidate is proficient in data analysis, has a keen eye for detail and a deep understanding of e-commerce and consumer behavior.

Ultimately, the role of the E-commerce Product Review Analyst is to help our company maintain high-quality products that meet customer expectations and contribute to our overall sales growth.

 

Responsibilities

• Analyze and evaluate product reviews and ratings on e-commerce platforms
• Identify patterns and trends in customer feedback
• Generate reports on product performance and customer satisfaction
• Provide recommendations for product improvements and enhancements based on customer feedback
• Collaborate with product development and marketing teams to implement changes
• Monitor and respond to customer reviews as needed
• Stay informed about industry trends and competition
• Contribute to the development of policies and procedures related to product reviews

 

Qualifications

• Proven work experience as an E-commerce Product Review Analyst or similar role
• Strong analytical skills with the ability to collect, organize and analyze significant amounts of information
• Familiarity with e-commerce platforms and understanding of consumer behavior
• Excellent verbal and written communication skills
• Ability to work cross-functionally with product development and marketing teams
• Detail-oriented and able to multitask effectively
• Bachelor’s degree in Business, Marketing, Statistics or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: E-commerce Product Review Analyst
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings.
• Reporting Structure: Reports to the E-commerce Manager or Head of Product Development.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $56,000 minimum to $105,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an E-commerce Product Review Analyst Do?

E-commerce Product Review Analysts usually work for online retail companies where they are responsible for analyzing and assessing product reviews written by customers.

Their primary task is to read, evaluate, and categorize customer reviews, giving feedback to various departments like product development, customer service, and marketing to help them understand the customer’s experience and perception about the product.

They may use specific analysis tools or software to assess the sentiment and tone of the reviews, which helps in identifying any recurring issues, complaints or praises about the product.

The E-commerce Product Review Analyst also monitors and measures the impact of negative reviews on sales and recommends strategies to improve customer ratings and reviews.

They work closely with the customer service department to flag issues raised by customers in reviews and find ways to address them.

In some cases, they may also respond to reviews directly, addressing customer concerns, thanking customers for positive feedback, or providing information to correct misunderstandings.

In addition, they often work with the marketing and product development teams to incorporate customer feedback into product improvements and marketing strategies.

 

E-commerce Product Review Analyst Qualifications and Skills

An e-commerce product review analyst must have a variety of skills and qualifications that cater to the needs of the online marketplace, such as:

• Analytical skills to systematically review and analyse product reviews, and draw meaningful conclusions.
• Excellent communication skills to report findings and make recommendations based on analysis of product reviews.
• Strong attention to detail in order to identify fake or suspicious reviews, discrepancies and trends.
• Knowledge of online marketplace platforms and understanding of consumer behaviour.
• Technical skills for using various data analysis tools and software.
• Ability to work independently and manage time effectively in a fast-paced, deadline-driven environment.
• Problem-solving skills to address issues that arise during the review process, and provide actionable solutions.
• Experience in customer service or consumer relations, to understand the consumer perspective and expectations.

 

E-commerce Product Review Analyst Experience Requirements

E-commerce Product Review Analysts are typically required to have a minimum of 1 to 2 years of experience in an analytical role within the e-commerce or digital marketing sector.

This experience could be acquired through internships, part-time roles, or entry-level positions in e-commerce companies or digital marketing agencies.

Candidates with a background in customer service, sales, or marketing can also be considered as they often have relevant experience in understanding customer behavior and feedback.

Individuals with more than 3 years of experience would ideally have a good understanding of e-commerce platforms and the dynamics of online customer reviews.

They may have gained their experience from roles such as E-commerce Analyst, Digital Marketing Specialist, or Customer Experience Analyst.

Professionals with more than 5 years of experience might have been involved in setting up and managing review systems for e-commerce platforms, have excellent analytical skills, and have experience leading teams or managing projects.

These individuals are likely to be ready for more senior roles or managerial positions within the e-commerce sector.

Regardless of the years of experience, it is vital for an E-commerce Product Review Analyst to have strong analytical skills, knowledge of customer behavior, and familiarity with e-commerce platforms and review systems.

 

E-commerce Product Review Analyst Education and Training Requirements

E-commerce Product Review Analysts typically have a bachelor’s degree in business, marketing, data analytics, or a related field.

Their education should provide them with a strong understanding of e-commerce operations, business strategies, data analysis, and customer behavior.

They should also have a good understanding of the online marketplace, SEO principles, and familiarity with e-commerce platforms like Amazon, eBay, Shopify, and others.

Having experience with data analysis tools such as Google Analytics, Tableau, or Excel is also essential, as the role often involves interpreting complex data to generate reports and insights.

Some positions may require E-commerce Product Review Analysts to have a master’s degree in business analytics, e-commerce, or a related field, particularly if the role is more senior or involves a large scale or global e-commerce operation.

Certification in data analysis or e-commerce management can be beneficial and may indicate a candidate’s dedication to the role and ongoing learning.

Finally, good communication skills are also crucial as the role involves presenting analytical findings to stakeholders and making recommendations to improve product performance based on customer reviews.

 

E-commerce Product Review Analyst Salary Expectations

An E-commerce Product Review Analyst earns an average salary of $56,782 (USD) per year.

However, the exact salary can vary depending on factors such as industry experience, educational background, and the location of the employer.

 

E-commerce Product Review Analyst Job Description FAQs

What skills does an E-commerce Product Review Analyst need?

An E-commerce Product Review Analyst should have strong analytical skills to effectively understand and interpret product reviews.

They also need good communication skills to report their findings and recommendations effectively.

Knowledge in data analysis and experience with E-commerce platforms will be highly beneficial.

Attention to detail is critical, as is the ability to think critically and solve problems.

 

Do E-commerce Product Review Analysts need a degree?

While there isn’t a strict degree requirement for an E-commerce Product Review Analyst, a bachelor’s degree in Business, Marketing, Data Analysis, or a related field can be helpful.

Experience in E-commerce, customer service, or data analysis can also be beneficial for this role.

 

What should you look for in an E-commerce Product Review Analyst resume?

When reviewing an E-commerce Product Review Analyst’s resume, look for a background in data analysis and E-commerce.

Experience with data analysis tools and software can be a big plus.

It’s also beneficial if they have experience with customer service or customer feedback, as understanding the customer perspective can be key in this role.

 

What qualities make a good E-commerce Product Review Analyst?

A good E-commerce Product Review Analyst should be able to interpret large amounts of data and draw clear and useful conclusions from it.

They should be detail-oriented, organized, and have a critical eye.

Good communication skills are also essential, as they will need to present their findings to different stakeholders.

They should also have a good understanding of E-commerce and customer behavior.

 

What are the daily duties of an E-commerce Product Review Analyst?

An E-commerce Product Review Analyst typically spends their day analyzing customer reviews and feedback for various products.

They interpret this data to identify trends, issues, and opportunities.

They might also prepare reports or presentations to share their findings with the wider team or management.

They could also work closely with product managers or customer service teams to improve product offerings or address customer concerns.

 

Conclusion

And there you have it.

Today, we’ve delved into the heart of what it takes to be an E-commerce Product Review Analyst.

Guess what?

It’s not just about going through customer reviews.

It’s about shaping the future of online shopping, one product review at a time.

With our comprehensive E-commerce Product Review Analyst job description template and real-world examples, you’re fully equipped to step into this role.

But why end here?

Go further with our job description generator. It’s your key to creating detailed job listings or fine-tuning your resume to perfection.

Remember:

Every product review contributes to the overall customer experience.

Let’s revolutionize E-commerce. Together.

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