Emergency Dispatch Consultant Job Description [Updated for 2025]

In the fast-paced world of emergency services, the role of an Emergency Dispatch Consultant has never been more critical.

As crises unfold, the demand for skilled professionals who can manage, enhance, and secure our emergency response systems is heightened.

But what is truly expected from an Emergency Dispatch Consultant?

Whether you are:

• A job seeker looking to understand the intricacies of this position,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the inner workings of emergency dispatch,

You’re in the right place.

Today, we present a customizable Emergency Dispatch Consultant job description template, designed for easy posting on job boards or career sites.

Let’s delve into it.

Emergency Dispatch Consultant Duties and Responsibilities

Emergency Dispatch Consultants play a critical role in emergency response services, ensuring that help is dispatched promptly and accurately.

They are responsible for answering emergency calls, determining the nature and location of the emergency, and dispatching the appropriate emergency personnel.

Their duties and responsibilities include:

• Answering incoming emergency calls promptly and efficiently
• Quickly ascertaining the nature and location of emergencies
• Dispatching appropriate emergency personnel, such as police, fire, and emergency medical services
• Providing emergency medical instructions to callers while awaiting the arrival of medical personnel
• Keeping accurate and detailed records of calls, responses, and actions taken
• Maintaining constant communication with emergency personnel to provide updates and additional assistance if necessary
• Monitoring and coordinating the response of emergency personnel and resources
• Performing regular tests and inspections of communication equipment to ensure it is functioning properly
• Participating in emergency management training and staying updated on the latest emergency response procedures

 

Emergency Dispatch Consultant Job Description Template

Job Brief

We are seeking a highly-skilled Emergency Dispatch Consultant who will be responsible for receiving and processing emergency calls, dispatching necessary units, and providing critical assistance during emergency incidents.

The successful candidate must have a calm demeanor, excellent decision-making abilities, and solid communication skills.

The Emergency Dispatch Consultant will be expected to handle high-stress situations, relay vital information to emergency responders, and stay up-to-date with all the necessary procedures and protocols.

 

Responsibilities

• Answer emergency and non-emergency calls and document important information
• Dispatch emergency units and coordinate with other emergency services
• Maintain communication with the caller until emergency services arrive
• Follow policies and guidelines to ensure caller and responder safety
• Operate and manage a multi-line telephone console system
• Monitor and operate a radio console and computer systems
• Stay up-to-date with all the latest emergency procedures and protocols
• Remain calm and professional during high-stress situations
• Provide exceptional customer service

 

Qualifications

• Previous experience in a dispatch role is a plus
• Excellent communication and customer service skills
• Ability to stay calm and make decisions under pressure
• Excellent data entry and typing skills
• Working knowledge of geographical locations and maps
• Proficiency in using dispatch equipment (computers, radios, telephones)
• High school diploma or equivalent

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Paid time off
• Training opportunities
• Shift differential

 

Additional Information

• Job Title: Emergency Dispatch Consultant
• Work Environment: Emergency Dispatch Center, high-stress environment.
• Reporting Structure: Reports to the Dispatch Supervisor or Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time, shift work including nights, weekends, and holidays.
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Emergency Dispatch Consultant Do?

Emergency Dispatch Consultants are integral parts of emergency response systems, often working in command centers or communication hubs for law enforcement agencies, fire departments, or medical services.

Their primary duty is to receive emergency calls, ascertain the nature of the emergency, and then dispatch the appropriate emergency services to the location.

They must be able to quickly and efficiently gather necessary information, such as the caller’s name, location, and description of the emergency, and then relay this information to the relevant emergency service unit.

Emergency Dispatch Consultants must also provide clear, calming instructions to the caller while help is on the way.

This may include providing basic first aid instructions, guiding callers through crisis situations, or giving advice on how to handle potentially dangerous situations.

They use a variety of advanced communication and data management tools to carry out their duties, and they must always stay updated with the latest best practices for handling emergency calls.

In addition to handling emergency calls, they also often manage non-emergency communications and recordkeeping for their respective agencies.

This can include recording the details of calls, managing communication with field units, and maintaining detailed records for later review or investigation.

Lastly, the role may involve liaising with other emergency services or external agencies to coordinate responses, especially in complex or large-scale emergencies.

 

Emergency Dispatch Consultant Qualifications and Skills

An Emergency Dispatch Consultant should possess a specific set of skills and qualifications that align with the demands and requirements of the job, including:

• Exceptional communication skills, both written and oral, to effectively receive and relay information during high-stress situations.
• Strong active listening skills to accurately interpret and understand the situation as described by the caller.
• Quick decision-making and problem-solving skills to determine the best course of action and dispatch appropriate emergency services.
• Ability to remain calm under pressure, providing a steady and reassuring presence to distressed callers.
• High level of organization and multitasking skills to manage multiple calls and dispatch units simultaneously.
• Strong attention to detail, ensuring all pertinent information is accurately recorded and communicated to emergency responders.
• Basic knowledge of medical and emergency terminology to better understand and communicate the nature of the emergency.
• Proficiency with computer systems and dispatch equipment to input and receive information quickly and accurately.
• Customer service skills, empathetic demeanor, and the ability to provide emotional support to callers in crisis.

 

Emergency Dispatch Consultant Experience Requirements

Individuals aspiring to work as an Emergency Dispatch Consultant usually require a minimum of 1 to 2 years of experience in an emergency dispatch environment or a related field.

This could be gained through roles such as Emergency Medical Dispatcher, 911 Operator, Police Dispatcher, or Fire Dispatcher.

Internships or part-time roles in dispatch centers, law enforcement agencies, or emergency medical services also contribute towards the required experience.

The candidate must have practical experience with emergency dispatch systems and protocols, as well as familiarity with local geographical areas and landmarks.

Candidates with 3 to 5 years of experience in emergency dispatch are often expected to have advanced skills in multi-tasking, decision making, and stress management.

They may also have experience in providing training and support to less experienced dispatchers.

Those with more than 5 years of experience in emergency dispatch may be considered for senior or supervisory roles.

At this level, candidates are expected to have considerable expertise in managing crisis situations and coordinating emergency response operations.

They may also have experience in developing and implementing dispatch protocols and procedures.

 

Emergency Dispatch Consultant Education and Training Requirements

Emergency Dispatch Consultants, also known as Emergency Communications Specialists or 911 Dispatchers, typically require a high school diploma or GED equivalent as a minimum educational requirement.

They are required to complete a training program, often provided by the emergency services department they will be working for.

This program might include both classroom training and on-the-job training, covering topics such as emergency protocols, crisis communication, and local geography.

Emergency Dispatch Consultants should be familiar with Computer Aided Dispatch (CAD) systems and should have excellent communication and problem-solving skills.

Although not universally required, certification can be beneficial in this field.

Certifications such as the Emergency Medical Dispatcher (EMD) certification, the Emergency Fire Dispatcher (EFD) certification, or the Emergency Police Dispatcher (EPD) certification are often considered advantageous.

Advanced education, such as an associate or bachelor’s degree in criminal justice, emergency management, public safety, or a related field can also be beneficial and may open up opportunities for career advancement.

Additionally, many employers prefer candidates who have some experience in customer service or other role involving heavy phone use.

Bilingual skills can be a plus, as can familiarity with law enforcement, fire, and medical terminology.

Continuing education is key in this role, as technologies, protocols, and procedures often change in response to new research and regulations.

Regular refresher courses and training sessions are often part of the job.

 

Emergency Dispatch Consultant Salary Expectations

An Emergency Dispatch Consultant can expect to earn an average salary of $44,862 (USD) per year.

However, this figure may vary significantly based on years of experience, certifications, skills, and geographical location.

It is also influenced by the specific sector of employment, such as private companies or public service departments.

 

Emergency Dispatch Consultant Job Description FAQs

What skills does an Emergency Dispatch Consultant need?

Emergency Dispatch Consultants require strong communication skills, as they are responsible for answering emergency calls and providing necessary instructions.

They also need to have the ability to stay calm under pressure as they often deal with life-or-death situations.

Good problem-solving skills are also essential for determining the nature of each emergency and deciding on the best course of action.

Additionally, they need to be detail-oriented, as they have to record and maintain accurate information for each call.

 

Do Emergency Dispatch Consultants need specific qualifications?

Yes, Emergency Dispatch Consultants typically require a high school diploma or equivalent.

They also need to complete a formal training program, which may include courses in emergency response procedures, stress management, and legal and ethical aspects of the job.

Some states might require certification, which usually entails a written examination and practical assessment.

 

What should you look for in an Emergency Dispatch Consultant resume?

When hiring an Emergency Dispatch Consultant, check for prior experience in a similar role.

Look for a candidate who has handled emergency situations and has a strong understanding of the local emergency services system.

Also, verify any certifications mentioned in the resume.

Familiarity with dispatch equipment and software, as well as knowledge of first aid procedures, can be additional assets.

 

What qualities make a good Emergency Dispatch Consultant?

A good Emergency Dispatch Consultant is reliable, patient, and has an exceptional ability to stay calm under pressure.

They are good listeners and can handle high-stress situations with professionalism.

They should also be quick thinkers, able to make critical decisions in a matter of seconds.

A strong sense of responsibility and a commitment to public safety are also vital for this role.

 

Is it challenging to hire Emergency Dispatch Consultants?

Yes, it can be challenging to hire Emergency Dispatch Consultants.

The job requires candidates with a unique set of skills, including the ability to manage high-stress situations, strong communication skills, and a strong sense of responsibility.

As a result, finding the right candidate with the required skills and temperament for the job can be a demanding process.

 

Conclusion

So, there you have it.

We’ve just shed light on the ins and outs of being an emergency dispatch consultant.

Guess what?

It’s not just about answering calls.

It’s about managing critical situations, one emergency at a time.

With our comprehensive emergency dispatch consultant job description template and real-life examples, you’re ready to make a leap.

But why draw a line there?

Venture further with our job description generator. It’s your stepping stone to meticulously crafted listings or refining your resume to the nines.

Always remember:

Every emergency call is a part of a much larger story.

Let’s shape that narrative. Together.

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