Emergency Roadside Assistance Driver Job Description [Updated for 2025]

In today’s fast-paced world, the focus on Emergency Roadside Assistance Drivers has never been more critical.

As our reliance on vehicles increases, so does the demand for skilled professionals who can provide reliable, quick, and efficient roadside assistance in emergencies.

But let’s delve deeper: What’s really expected from an Emergency Roadside Assistance Driver?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager defining the perfect candidate,
• Or simply curious about the dynamics of emergency roadside assistance,

You’ve come to the right place.

Today, we present a customizable Emergency Roadside Assistance Driver job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Emergency Roadside Assistance Driver Duties and Responsibilities

Emergency Roadside Assistance Drivers are responsible for responding to emergency calls for roadside assistance from individuals who have run into problems with their vehicles.

They are trained to handle a variety of situations from flat tires to mechanical breakdowns.

Their duties and responsibilities include:

• Responding promptly to calls for emergency roadside assistance
• Identifying the problem and providing the necessary assistance such as jump starting a dead battery, changing flat tires, delivering fuel, or towing a vehicle to a repair shop
• Ensuring the safety of the motorist and any passengers while repairs are being made
• Performing minor repairs on vehicles at the roadside, if possible
• Keeping accurate records of service calls, including details of the problem, the services provided, and any charges
• Communicating with dispatchers and other drivers to share information about road conditions and call details
• Performing regular maintenance and safety checks on the service vehicle
• Providing excellent customer service, making the motorist feel reassured and taken care of
• Understanding and following all traffic laws and safety regulations
• Arranging for the towing of vehicles that cannot be repaired on the spot to the appropriate repair shop

 

Emergency Roadside Assistance Driver Job Description Template

Job Brief

We are looking for a dedicated and reliable Emergency Roadside Assistance Driver to assist motorists in need.

Responsibilities include responding to emergency calls, providing mechanical assistance, and ensuring the safety of stranded motorists.

Our ideal candidate has a clean driving record, possesses excellent problem-solving abilities, and has a strong knowledge of vehicle mechanics.

The primary role of the Emergency Roadside Assistance Driver is to provide immediate assistance to drivers who have experienced a vehicle breakdown or accident.

 

Responsibilities

• Respond promptly to emergency calls and requests for roadside assistance
• Diagnose and perform minor vehicle repairs on-site
• Provide assistance with changing flat tires, jump-starting batteries, and refueling vehicles
• Arrange for towing services if necessary
• Document all actions taken and services provided
• Follow traffic laws and safety procedures while performing duties
• Communicate effectively with dispatchers, tow truck drivers, and other team members
• Maintain and stock company vehicle with necessary equipment and supplies

 

Qualifications

• Proven work experience as a tow truck driver or similar role
• Knowledge of vehicle mechanics and ability to perform minor repairs
• Clean driving record
• High school diploma or equivalent
• Valid driver’s license and good driving record
• Strong communication skills
• Physical stamina to lift heavy items and work in various weather conditions
• Ability to work independently and make decisions under pressure

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Paid time off
• Training and development opportunities

 

Additional Information

• Job Title: Emergency Roadside Assistance Driver
• Work Environment: On the road, outdoor and variable weather conditions. Regularly required to be on call.
• Reporting Structure: Reports to the Roadside Assistance Manager or Supervisor.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $30,000 minimum to $45,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Emergency Roadside Assistance Driver Do?

An Emergency Roadside Assistance Driver provides immediate help to motorists who have experienced a vehicle breakdown, accident, or other roadside emergencies.

They work for roadside assistance companies, insurance firms, or automobile clubs.

Their primary job is to respond to calls for help, which may involve changing a flat tire, jump-starting a battery, providing fuel, or towing a broken-down vehicle to a repair shop.

They need to be proficient in diagnosing and resolving common vehicle issues to get the motorist back on the road as quickly as possible.

In the event of an accident, they may be required to help secure the scene, possibly assisting in the removal of wrecked vehicles and debris from the road.

Moreover, they are also responsible for providing necessary information to motorists about their vehicle’s problems and possible solutions, or referring them to professional mechanics.

In all cases, the driver is expected to maintain a high level of professionalism and courtesy, ensuring the safety and satisfaction of the stranded motorist.

 

Emergency Roadside Assistance Driver Qualifications and Skills

An Emergency Roadside Assistance Driver should be equipped with a variety of skills and qualifications in order to provide top-notch service to stranded motorists, including:

• Exceptional driving skills to navigate various types of roads and weather conditions safely.
• A strong understanding of basic automotive repair and troubleshooting to identify and fix minor car problems on the spot.
• Excellent communication skills to effectively interact with distressed clients and explain the issues and solutions regarding their vehicle.
• Highly responsive and quick decision-making skills to efficiently address emergency situations and make safe, effective decisions under pressure.
• Physical stamina and strength to perform tasks like changing tires, pushing vehicles, or lifting heavy equipment.
• Customer service skills to provide a positive experience for clients during stressful situations, and effectively manage paperwork and payment transactions.
• Knowledge of local geography to find the quickest and safest routes to the client’s location.
• Basic first aid and safety training to handle any minor injuries or safety concerns at the scene.

 

Emergency Roadside Assistance Driver Experience Requirements

Emergency Roadside Assistance Drivers typically require a high school diploma or GED, followed by specialized training in emergency service procedures, automobile mechanics, and safe driving practices.

Entry-level drivers may gain experience through on-the-job training or internships.

It’s often required that they have at least one to two years of experience in a relevant field, such as truck driving, auto mechanics, or customer service.

Drivers with more than two years of experience are usually comfortable handling a wide range of roadside issues, including tire changes, lockouts, and fuel delivery.

They often have a better understanding of GPS and dispatch software and are more adept at dealing with challenging service conditions and distressed customers.

Those with over five years of experience likely have a proven track record of excellence in customer service and safety.

They may have advanced skills in mechanical troubleshooting and repair, and are usually equipped to handle more complex roadside situations.

Such drivers may also be suitable for leadership roles, supervising new drivers, or conducting training sessions.

In all cases, a clean driving record and the ability to pass a physical and criminal background check are typically required.

Ongoing education in vehicle technology and emergency response is also beneficial.

 

Emergency Roadside Assistance Driver Education and Training Requirements

An Emergency Roadside Assistance Driver typically requires a high school diploma or its equivalent.

They must hold a valid driver’s license and have a good driving record.

Some states may also require a special license or endorsement for towing vehicles, which requires passing a knowledge and driving test.

Training for this role primarily occurs on-the-job, where drivers learn about safety procedures, company policies, customer service skills, and the technical aspects of operating towing equipment and other roadside assistance tools.

Though not mandatory, certifications such as the Towing and Recovery Association of America’s (TRAA) certification can provide a competitive edge.

These programs offer training in more advanced towing techniques, safety procedures, and roadside assistance best practices.

Emergency Roadside Assistance Drivers should also have basic mechanical knowledge to assess and fix minor vehicle issues on the spot.

Many companies prefer candidates with a background in automotive repair or a related field.

Continual learning and keeping up-to-date with the latest safety practices and equipment is crucial in this role.

This may include regular refresher courses or workshops, particularly if they are endorsed by the employer or a recognized industry body.

Also, since this role involves significant customer interaction, good communication skills and a professional attitude are essential.

Some companies may offer additional training in customer service to enhance these skills.

 

Emergency Roadside Assistance Driver Salary Expectations

The average wage for an Emergency Roadside Assistance Driver is around $15.30 (USD) per hour.

Actual earnings can vary greatly depending on experience, the employing company, and the geographical location.

Annual salary for this role is typically around $31,824 (USD), but can be higher with extensive experience or additional qualifications.

 

Emergency Roadside Assistance Driver Job Description FAQs

What skills does an Emergency Roadside Assistance Driver need?

An Emergency Roadside Assistance Driver should possess excellent driving skills and knowledge of vehicle mechanics.

They should also have excellent problem-solving skills to troubleshoot vehicle issues.

Strong communication and interpersonal skills are important for interacting with distressed motorists.

They should also be physically fit to handle heavy equipment or perform tasks like tire changes.

 

Do Emergency Roadside Assistance Drivers need a specific qualification?

While a specific degree is not necessary, a high school diploma or equivalent is generally required.

Most companies provide on-the-job training, but a background in mechanics can be beneficial.

A valid driver’s license is a must, and some employers may require a commercial driver’s license.

 

What should you look for in an Emergency Roadside Assistance Driver resume?

Check for a valid driver’s license and a clean driving record.

Experience in a related field, like auto mechanics or truck driving, can be beneficial.

Look for evidence of problem-solving skills, customer service experience, and physical fitness.

Some drivers may also have certifications from roadside assistance or vehicle recovery training programs.

 

What qualities make a good Emergency Roadside Assistance Driver?

A good Emergency Roadside Assistance Driver should be calm under pressure and able to deal with distressed motorists in a calm and reassuring manner.

They should be physically fit, as the job can require lifting heavy objects and manual labor.

Good problem-solving skills are also vital for diagnosing and fixing vehicle issues.

 

What are the daily duties of an Emergency Roadside Assistance Driver?

An Emergency Roadside Assistance Driver typically starts their day by checking their equipment and vehicle.

Throughout the day, they respond to calls from motorists needing assistance, which can range from changing a flat tire, jump-starting a car, unlocking a vehicle, or towing a vehicle to a repair shop.

They also need to complete paperwork for each call and may need to collect payment from customers.

 

Conclusion

And there we have it.

Today, we have driven down the road of understanding what it truly means to be an emergency roadside assistance driver.

Surprised?

It’s not just about driving a tow truck.

It’s about being the life-saving link in a crisis, one emergency call at a time.

Armed with our comprehensive emergency roadside assistance driver job description template and real-life examples, you’re ready to hit the road.

But why put on the brakes now?

Accelerate your journey with our job description generator. It’s your roadmap to creating laser-sharp job listings or revving up your resume to its peak potential.

Remember:

Every emergency call is a part of a bigger journey.

Let’s navigate that road. Together.

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