Emergency Services Shift Supervisor Job Description [Updated for 2025]

In the fast-paced world of emergency services, the role of a shift supervisor is more critical than ever.

As our society evolves, so does the demand for experienced individuals who can efficiently manage, coordinate, and ensure the smooth operation of our emergency response systems.

So, what exactly does an emergency services shift supervisor do?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager looking to define the perfect candidate,
• Or simply curious about the operations of emergency services,

You’re in the right place.

Today, we present a comprehensive and customizable job description template for an Emergency Services Shift Supervisor, designed for easy posting on job boards or career sites.

Let’s dive right in.

Emergency Services Shift Supervisor Duties and Responsibilities

Emergency Services Shift Supervisors play a crucial role in managing, coordinating, and overseeing the operations of emergency services teams during specific shifts.

They are typically responsible for managing emergency service personnel, ensuring effective responses to emergencies, and maintaining compliance with all applicable guidelines and regulations.

Their main duties and responsibilities include:

• Supervising and coordinating the activities of emergency services personnel during assigned shifts
• Responding to emergency calls and overseeing the provision of emergency services
• Training, coaching, and evaluating emergency services personnel to ensure optimal performance
• Ensuring compliance with all relevant federal, state, and local regulations and standards related to emergency services
• Coordinating with other Shift Supervisors to ensure seamless transition between shifts
• Managing resources, including personnel, vehicles, and equipment, to ensure optimal utilization
• Developing, implementing, and revising emergency response protocols and procedures
• Maintaining accurate and detailed records of emergency calls, responses, and personnel actions
• Communicating effectively with staff, other emergency service agencies, and the public during emergency situations
• Participating in ongoing training and professional development activities to stay current with best practices in emergency services management

 

Emergency Services Shift Supervisor Job Description Template

Job Brief

We are seeking a dedicated and experienced Emergency Services Shift Supervisor to oversee the operations of our emergency services department during assigned shifts.

The ideal candidate will be responsible for coordinating daily activities, ensuring efficient operations, maintaining staff performance, and ensuring compliance with health and safety standards.

Successful candidates should have a strong understanding of emergency response protocols, excellent leadership skills, and the ability to make critical decisions under pressure.

 

Responsibilities

• Supervise and coordinate activities of emergency services personnel during assigned shifts
• Ensure compliance with departmental policies, procedures, and standards
• Monitor and evaluate staff performance, providing feedback and coaching as needed
• Coordinate with other departments to ensure smooth operations
• Respond to emergency calls and provide guidance to staff
• Document incidents and generate reports as required
• Ensure adequate staffing levels and manage shift schedules
• Maintain a safe and healthy work environment by enforcing standards and procedures
• Participate in ongoing professional development and training

 

Qualifications

• Proven work experience as an Emergency Services Supervisor or similar role
• Knowledge of emergency response protocols and procedures
• Excellent leadership and team management skills
• Ability to make critical decisions under pressure
• Strong communication and interpersonal skills
• Good physical condition and stamina
• Certification in CPR and advanced first aid
• Bachelor’s degree in emergency management or related field is preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Life insurance
• Paid time off
• Shift differential
• Professional development opportunities

 

Additional Information

• Job Title: Emergency Services Shift Supervisor
• Work Environment: This role requires working in a high-stress environment, often with exposure to traumatic situations. The role may also involve physical strain and exposure to hazardous materials.
• Reporting Structure: Reports to the Emergency Services Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $50,000 minimum to $80,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Emergency Services Shift Supervisor Do?

An Emergency Services Shift Supervisor typically oversees the operations of a team of emergency service responders such as paramedics, firefighters, or police officers.

They are primarily responsible for managing and coordinating response activities during their shift.

This includes dispatching and directing emergency personnel, overseeing the maintenance and readiness of equipment, and ensuring that all procedures are followed in a timely and safe manner.

Emergency Services Shift Supervisors also play a crucial role in crisis management.

They need to make quick, yet informed decisions under pressure to ensure the safety and well-being of their team and the public.

They also handle the administrative tasks of their shift.

This may involve creating reports, reviewing incident logs, maintaining personnel records, and coordinating training sessions.

Their role may also involve liaising with other emergency services and agencies, coordinating joint responses, and sharing information to maintain public safety.

In some cases, they may also have to interact directly with the public, provide information, and manage crowd control at the scene of an incident.

 

Emergency Services Shift Supervisor Qualifications and Skills

An Emergency Services Shift Supervisor should have the skills and qualifications that align with the demands of this critical role, including:

• Leadership skills to manage a team of emergency responders, delegating tasks, and ensuring efficient shift operations.
• Excellent decision-making skills, with the ability to make quick, rational decisions in high-pressure situations.
• Strong communication skills to effectively relay information between team members, other emergency services, and the public.
• Physical fitness to cope with the demands of the job, which may include lifting patients or equipment, working in challenging conditions, or performing CPR.
• Extensive knowledge of emergency medical procedures, health and safety regulations, and departmental standard operating procedures.
• Ability to use dispatch systems, operate emergency vehicles, and other related equipment.
• Experience in crisis intervention, with the ability to manage highly stressful situations while keeping the team focused and effective.
• Exceptional problem-solving skills to quickly assess situations and determine the most effective course of action.
• Good understanding of personnel management, including scheduling, conflict resolution, and performance evaluation.

 

Emergency Services Shift Supervisor Experience Requirements

Candidates for the role of Emergency Services Shift Supervisor generally need to have at least 3-5 years of experience working in an emergency services or public safety role.

This could be as a paramedic, firefighter, law enforcement officer, or a similar position.

Working in these roles, they would have gained extensive experience responding to emergency situations, which is a key requirement for a Shift Supervisor.

They would also have developed a deep understanding of the protocols and procedures involved in managing emergencies.

Many employers prefer candidates who have some experience in a leadership or supervisory role.

This could be as a team lead, senior paramedic or another similar role.

In these positions, the candidate would have gained experience in managing a team, coordinating responses to emergencies, and liaising with other emergency services and agencies.

Some employers may require candidates to have advanced certifications or qualifications, such as a degree in emergency management or a related field.

This can demonstrate the candidate’s commitment to the profession and their ability to handle the complex responsibilities of a Shift Supervisor.

In addition to this, candidates should have demonstrated ability to work well under pressure, excellent communication skills, and a strong commitment to public service.

These are all key qualities that are required in the high-pressure and unpredictable environment of emergency services.

 

Emergency Services Shift Supervisor Education and Training Requirements

Emergency Services Shift Supervisors typically require a high school diploma or equivalent, however, a bachelor’s degree in emergency management, public safety or a related field is often preferred.

In addition to the educational requirements, several years of experience in emergency services, such as fire fighting, emergency medical services, or law enforcement, is usually required.

This experience provides a background in the procedures, protocols, and practical aspects of emergency response.

Many emergency services require certain professional certifications.

For instance, a Fire Service Shift Supervisor might need to hold a Fire Officer Certification, while an EMS Shift Supervisor might require a Paramedic or Advanced EMT certification.

Emergency Services Shift Supervisors often need to complete specific training courses in leadership and management.

These could include courses in incident management, conflict resolution, personnel management, and public relations.

Some positions may require a master’s degree in emergency services management or a related field.

This level of education can indicate a candidate’s strategic thinking abilities, leadership potential, and dedication to the field.

Finally, ongoing training is crucial in this field due to the ever-evolving nature of emergency services.

This may involve courses or training in new emergency response techniques, updates in policies and regulations, and advancements in emergency equipment and technology.

 

Emergency Services Shift Supervisor Salary Expectations

An Emergency Services Shift Supervisor can expect to earn an average salary of $66,687 (USD) per year.

However, this can change depending on factors such as work experience, the location of the job, and the size and type of the employing organization.

 

Emergency Services Shift Supervisor Job Description FAQs

What skills does an Emergency Services Shift Supervisor need?

An Emergency Services Shift Supervisor should possess strong leadership and communication skills to effectively manage and coordinate the emergency services team.

They also need to have critical thinking and problem-solving abilities to make quick decisions in high-pressure situations.

Knowledge of emergency protocols, procedures, and equipment is essential.

Additionally, they should have excellent interpersonal skills to liaise with other health professionals and the public.

 

Do Emergency Services Shift Supervisors need a degree?

While it can depend on the specific emergency service, most Shift Supervisors typically need to have a degree in a related field such as Emergency Management, Public Safety, or Health Care.

Additionally, they are usually required to have considerable experience in emergency services and have undergone leadership or supervisory training.

 

What should you look for in an Emergency Services Shift Supervisor resume?

Look for a strong background in emergency services, experience in a leadership role, and any relevant certifications or training.

The candidate should demonstrate their ability to effectively manage a team, make quick decisions under pressure, and coordinate emergency responses.

Additional qualifications in management or healthcare can also be beneficial.

 

What qualities make a good Emergency Services Shift Supervisor?

A good Emergency Services Shift Supervisor should be able to stay calm under pressure and make quick, sound decisions.

They should have strong leadership skills and be able to effectively communicate and coordinate their team.

They must also have empathy and strong interpersonal skills to provide support to both their team and those affected by emergencies.

 

Is it difficult to hire an Emergency Services Shift Supervisor?

Hiring an Emergency Services Shift Supervisor can be challenging due to the specific skills and experience required for the role.

It’s crucial to find a candidate who not only has a strong background in emergency services but also possesses the leadership skills and temperament to manage a team in high-pressure situations.

Offering competitive salaries, comprehensive training programs, and a supportive work environment can attract qualified candidates.

 

Conclusion

And there you have it.

Today, we’ve illuminated the critical role of an Emergency Services Shift Supervisor.

And guess what?

It’s not just about managing emergency situations.

It’s about orchestrating a lifeline for communities, one shift at a time.

With our comprehensive Emergency Services Shift Supervisor job description template and real-world examples, you’re all prepared to step up.

But why stop there?

Explore further with our job description generator. It’s your guide to precision-crafted listings or fine-tuning your resume to perfection.

Remember:

Every shift overseen is a part of a larger safety net.

Let’s create safer communities. Together.

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