Employee Relations Coordinator Job Description [Updated for 2025]

In today’s dynamic corporate landscape, the role of Employee Relations Coordinator plays a critical part.

As organizations evolve and diversify, the need for astute individuals who can foster, manage, and enhance employer-employee relationships intensifies.

But let’s delve deeper: What’s truly expected from an Employee Relations Coordinator?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager drafting the profile of the perfect candidate,
• Or simply curious about the intricacies of employee relations,

You’re in the right place.

Today, we present a customizable Employee Relations Coordinator job description template, designed for seamless posting on job boards or career sites.

Let’s dive right into it.

Employee Relations Coordinator Duties and Responsibilities

Employee Relations Coordinators work on maintaining and enhancing the relationship between an organization and its employees.

They serve as the link between management and employees, addressing demands, grievances, or other issues.

Employee Relations Coordinators are typically responsible for the following duties:

• Facilitating communication between employees and management, and resolving employee relations issues
• Conducting investigations into employee complaints or concerns
• Implementing, administering and advising on company policies and procedures
• Conducting exit interviews and providing feedback to management
• Providing guidance and advice to management on progressive discipline and performance improvement issues
• Keeping records of all employee interactions and details of inquiries, complaints, or comments, as well as actions taken
• Organizing and conducting employee information meetings on employment policy, benefits, and compensation
• Identifying trends and patterns in employee relations and proposing solutions to improve the work environment
• Training and mentoring HR team members on employee relations processes and best practices
• Ensuring compliance with federal, state, and local employment laws and regulations

 

Employee Relations Coordinator Job Description Template

Job Brief

We are seeking an experienced Employee Relations Coordinator to join our Human Resources team.

This role entails fostering positive relationships between employees and management, handling disputes and implementing policies to promote company culture and performance.

Employee Relations Coordinators are responsible for handling all aspects of employee relations, including conflict resolution, disciplinary procedures, and performance improvement.

Ideal candidates should possess excellent communication skills, strong analytical thinking, and a proven ability to handle sensitive situations professionally.

 

Responsibilities

• Facilitate and manage employee relations, including conflict resolutions and disciplinary actions
• Coordinate and conduct investigations into complaints and provide recommendations based on findings
• Implement and monitor policies to ensure compliance with labor laws and regulations
• Work closely with management to improve work relationships, build morale, and increase productivity and retention
• Provide guidance on employee development, HR issues, and workplace ethics
• Participate in the development of employee training programs
• Assist with the interpretation and application of human resources policies and procedures
• Maintain confidential records of employee relations issues and actions

 

Qualifications

• Proven work experience in Employee Relations or a similar HR role
• Strong knowledge of employment laws and regulations
• Excellent verbal and written communication skills
• Ability to handle sensitive information with confidentiality
• Problem-solving and decision-making skills
• Proficiency in HR management software and Microsoft Office Suite
• Bachelor’s degree in Human Resources or a related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Employee Relations Coordinator
• Work Environment: This role is primarily office-based with the potential for some remote work.
• Reporting Structure: The Employee Relations Coordinator typically reports to the Human Resources Manager or Director.
• Salary: Salary is dependent on the candidate’s qualifications, experience, and the company’s budget.
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter detailing your qualifications and experience to [email address or application portal].

 

What Does an Employee Relations Coordinator Do?

An Employee Relations Coordinator plays a vital role in organizations across industries, helping to build and maintain a positive work environment.

They act as a liaison between employees and management, addressing any work-related issues or grievances that arise.

This can involve coordinating with HR departments to handle employee complaints, explaining workplace policies and procedures, and ensuring that all employees are treated fairly and respectfully.

Their job includes facilitating communication between employees at different hierarchical levels, and proactively resolving disputes to prevent legal actions.

They are responsible for assisting with conflict resolution and mediating in situations where a neutral party is needed.

The Employee Relations Coordinator will also often lead initiatives to improve employee satisfaction, such as team-building activities or feedback sessions.

They may also be involved in creating or revising company policies, conducting investigations into allegations of misconduct, or offering guidance on topics like diversity and inclusion.

 

Employee Relations Coordinator Qualifications and Skills

An Employee Relations Coordinator should have the skills and qualifications that are important for managing and maintaining the relationships between an organization and its employees.

These include:

• Exceptional communication skills to efficiently relay information between employees and management, and to mediate disputes or conflicts.
• Strong interpersonal skills to build and maintain positive relationships with employees at all levels within the organization.
• Problem-solving abilities to effectively address and resolve employee issues and concerns.
• Understanding of labor laws and employment regulations to ensure all practices are compliant and to provide advice and guidance when necessary.
• Excellent organizational skills to manage multiple tasks and responsibilities efficiently, such as coordinating employee events, administering employee surveys, and maintaining employee records.
• Experience with conflict resolution and negotiation techniques to mediate disputes and maintain a harmonious working environment.
• Ability to maintain confidentiality and handle sensitive information with tact and discretion.
• Human resources knowledge and experience to understand and address the needs and concerns of employees.

 

Employee Relations Coordinator Experience Requirements

An Employee Relations Coordinator is typically required to have a Bachelor’s degree in Human Resources, Business Administration or a related field.

Along with this academic qualification, they generally need 1 to 2 years of experience in the human resources sector, specifically in managing or coordinating employee relations.

This experience can be gained through internships, part-time roles or even full-time roles in HR departments.

Candidates with 3 to 5 years of experience usually have a solid understanding of labor laws and employee rights, and are expected to have developed excellent communication and conflict resolution skills.

They may have also started taking on supervisory tasks, such as leading employee training programs or advising management on employee relations policies and procedures.

Those with more than 5 years of experience in employee relations are likely to have extensive experience in handling complex situations such as workplace disputes, employee grievances, and disciplinary procedures.

They may also have experience in policy development and implementation, and might be ready for a managerial position within the HR department.

 

Employee Relations Coordinator Education and Training Requirements

Employee Relations Coordinators typically have a bachelor’s degree in human resources, business administration, or a related field.

They need a solid foundation in areas such as labor law, compensation, recruitment, and organizational behavior.

An understanding of conflict resolution and negotiation is also important in this role.

Some positions may require Employee Relations Coordinators to have a master’s degree in human resources management or a related discipline, particularly for roles in larger organizations or those with more complex employee relations issues.

Certifications, such as Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) can be beneficial and may be preferred by some employers.

These certifications demonstrate a commitment to the profession and an in-depth understanding of key HR practices.

Employee Relations Coordinators should also engage in continuous learning and development to stay abreast of changes in labor law and best practices in employee relations.

This could include attending workshops, seminars, and courses related to their field.

 

Employee Relations Coordinator Salary Expectations

An Employee Relations Coordinator typically earns an average salary of $52,819 (USD) per year.

However, this figure can fluctuate depending on factors such as level of experience, the size and industry of the hiring company, and the geographical location.

 

Employee Relations Coordinator Job Description FAQs

What skills does an Employee Relations Coordinator need?

Employee Relations Coordinators should have excellent communication and interpersonal skills as they deal with employees at all levels within an organization.

They must also have strong problem-solving skills to address various employee concerns and conflicts.

Knowledge of labor laws and HR practices is crucial, and they should be able to handle sensitive information with confidentiality and discretion.

 

Do Employee Relations Coordinators need a degree?

Most often, Employee Relations Coordinators need a bachelor’s degree in human resources, business administration, or a related field.

Some organizations might also require specific HR certifications.

However, substantial relevant work experience in employee relations or human resources can sometimes compensate for the lack of a degree.

 

What should you look for in an Employee Relations Coordinator resume?

A solid Employee Relations Coordinator resume should demonstrate a strong background in human resources, especially in handling employee issues.

Look for evidence of problem-solving skills, conflict resolution, and knowledge of labor laws.

Additionally, any certifications in Human Resources can be a plus.

 

What qualities make a good Employee Relations Coordinator?

A good Employee Relations Coordinator should be approachable and empathetic, enabling them to build trust with employees.

They should possess excellent problem-solving abilities to handle conflicts and disputes effectively.

They should also have a high level of integrity to handle sensitive and confidential information.

Familiarity with HR policies, procedures, and labor legislation is crucial.

 

What are the daily duties of an Employee Relations Coordinator?

The daily duties of an Employee Relations Coordinator include addressing employee concerns and complaints, mediating disputes, and providing counsel to management on employee-related issues.

They also help in the development and implementation of HR policies and procedures, and ensure they are in compliance with labor laws.

Additionally, they may conduct investigations into allegations of misconduct and prepare reports on their findings.

 

Conclusion

And there you have it.

Today, we’ve unveiled the true essence of being an Employee Relations Coordinator.

Surprised?

It’s not just about resolving conflicts.

It’s about fostering a harmonious workplace environment, one conversation at a time.

With our go-to Employee Relations Coordinator job description template and real-world examples, you’re more than prepared to make your mark.

But why settle just yet?

Explore more with our job description generator. It’s your next step to producing precise job listings or refining your resume to perfection.

Remember:

Every conversation and interaction contributes to the overall work culture.

Let’s cultivate that environment. Together.

How to Become an Employee Relations Coordinator (Complete Guide)

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