Enterprise Account Manager Job Description [Updated for 2025]

In today’s competitive business environment, the role of Enterprise Account Managers is more crucial than ever.

As businesses evolve and grow, the demand for seasoned professionals who can nurture, develop, and protect our crucial enterprise accounts escalates.

So, what exactly is expected of an Enterprise Account Manager?

Regardless if you are:

• A job seeker looking to understand the core responsibilities of this role,
• A hiring manager formulating the perfect candidate profile,
• Or simply fascinated by the dynamics of enterprise account management,

You’ve come to the right place.

Today, we present a tailor-made Enterprise Account Manager job description template, designed for easy posting on job boards or career websites.

Let’s dive right in.

Enterprise Account Manager Duties and Responsibilities

Enterprise Account Managers play a crucial role in maintaining the relationship between the company and its key clients.

They are responsible for managing, retaining, and growing the enterprise accounts that are critical to the company’s bottom line.

The key duties and responsibilities include:

• Building and maintaining strong, long-lasting relationships with key accounts
• Developing a trusted advisor relationship with key stakeholders and executive sponsors
• Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecasting and tracking key account metrics
• Identifying and growing opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assisting with high severity requests or issue escalations as needed
• Understanding category-specific landscapes and trends, reporting on the status of accounts and transactions
• Negotiating contracts and close agreements to maximize profits
• Developing new business with existing clients and/or identify areas of improvement to exceed sales quotas

 

Enterprise Account Manager Job Description Template

Job Brief

We are looking for a skilled and experienced Enterprise Account Manager to maintain and expand relationships with our largest and most complex clients.

As an Enterprise Account Manager, your responsibilities will include managing a portfolio of assigned customers, developing new business from existing clients, and actively seeking new sales opportunities.

Successful candidates should have exceptional communication, computer, and problem-solving skills.

They should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

 

Responsibilities

• Building and maintaining strong, long-lasting client relationships
• Negotiating contracts and close agreements to maximize profits
• Developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders
• Developing new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts)
• Collaborating with sales team to identify and grow opportunities within territory
• Assisting with challenging client requests or issue escalations as needed

 

Qualifications

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Enterprise Account Manager
• Work Environment: Office setting with options for remote work. Frequent travel may be required for client meetings.
• Reporting Structure: Reports to the Sales Director or Account Executive.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $80,000 minimum to $150,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Enterprise Account Manager Do?

An Enterprise Account Manager primarily works for large corporations or businesses offering products or services on a large scale.

They are often employed in the technology, telecommunications, or manufacturing sectors, among others.

Their main responsibility is managing the company’s relationship with its most important clients, known as enterprise accounts.

They work closely with these clients to understand their needs, preferences, and challenges in order to tailor the company’s offerings and solutions accordingly.

Enterprise Account Managers are also responsible for upselling and cross-selling the company’s products and services, hence they need a deep understanding of the company’s offerings.

They work collaboratively with sales teams, customer service, and product development departments to ensure client satisfaction and maintain a long-term, profitable relationship.

They are often involved in contract negotiations, strategic planning, and ensure that agreed-upon terms are met both from the client’s side and the company’s side.

In addition, they are tasked with identifying growth opportunities within the enterprise account and work towards increasing the client’s engagement and overall revenue contribution to the company.

An Enterprise Account Manager also serves as the main point of contact for their enterprise clients, answering queries, resolving problems, and handling complaints to ensure a high level of customer satisfaction.

 

Enterprise Account Manager Qualifications and Skills

Enterprise Account Managers need a blend of technical knowledge, interpersonal skills, and business acumen to manage and grow large-scale accounts, including:

• Strong business acumen and understanding of sales processes to manage and expand enterprise-level accounts.
• Excellent communication and negotiation skills for interacting with clients, understanding their needs, and facilitating beneficial agreements.
• Technical competence to understand and explain product or service specifications and benefits, especially within the context of the client’s industry.
• Project management skills to coordinate resources, manage account activities, and deliver on customer commitments.
• Customer service skills to nurture long-term relationships, address client concerns, and ensure customer satisfaction.
• Analytical skills to evaluate account performance, identify growth opportunities, and drive strategic planning.
• Ability to work collaboratively with various internal teams such as marketing, sales, and customer service to deliver consistent and valuable service to clients.

 

Enterprise Account Manager Experience Requirements

Entry-level Enterprise Account Managers may need 2 to 3 years of experience, often through a sales or account management role in a small to medium-sized organization.

These professionals can also gain valuable experience in roles such as Sales Representative, Customer Service Manager, or other business-to-business sales roles.

Candidates with more than 5 years of experience often have developed their understanding of enterprise-level sales, account management, and customer relationship strategies in roles like Senior Account Manager or Sales Manager.

Those with more than 7 years of experience usually have some leadership experience in their background, involving team management and strategic decision-making, and are often well-equipped for a senior managerial position.

In addition to industry experience, Enterprise Account Managers often need a thorough understanding of the specific market in which they operate, strong negotiation skills, and a demonstrated ability to meet sales goals.

Further, they need to have a track record of cultivating long-term relationships with large, often multinational clients.

 

Enterprise Account Manager Education and Training Requirements

Enterprise Account Managers often have a bachelor’s degree in Business Administration, Marketing, Sales or a related field.

They should have a sound understanding of business procedures, principles and trends, which can be gained through relevant coursework or experience.

In addition to this, a background in sales, customer service or account management is beneficial for this role as it involves building and maintaining relationships with high-value clients.

Some roles may require the Enterprise Account Manager to have a master’s degree in Business Administration (MBA) or a related field, especially for positions that involve strategic planning or leadership responsibilities.

In terms of training, many professionals in this role opt for certification programs offered by professional organizations, such as the Strategic Account Management Association (SAMA).

These programs help them acquire expertise in strategic account planning, negotiation, and relationship management.

Additionally, experience with Customer Relationship Management (CRM) software, data analysis tools and a strong knowledge of the industry in which the enterprise operates are often critical requirements for this job role.

Continual professional development is highly encouraged, as it helps Account Managers stay up to date with the latest sales techniques, market trends and regulatory changes.

This can be achieved through attending workshops, seminars, and training courses regularly.

 

Enterprise Account Manager Salary Expectations

An Enterprise Account Manager can expect to earn an average salary of $101,528 (USD) per year.

The actual compensation can vary depending on factors such as experience, skills, the size and industry of the employing company, and the geographical location.

 

Enterprise Account Manager Job Description FAQs

What skills does an Enterprise Account Manager need?

Enterprise Account Managers should possess strong communication and interpersonal skills to build and maintain relationships with key clients.

They should have a good understanding of sales strategies and customer relationship management.

Analytical skills are also required to understand market trends and customer needs.

Other key skills include negotiation, problem-solving, and strategic thinking.

 

Do Enterprise Account Managers need a degree?

While not always a strict requirement, many employers prefer Enterprise Account Managers to have a bachelor’s degree in business, marketing, or a related field.

Experience in sales or account management, particularly in the same industry as the hiring company, can sometimes be used as a substitute for formal education.

 

What should you look for in an Enterprise Account Manager resume?

A good Enterprise Account Manager’s resume should showcase their experience in managing large accounts and their ability to meet or exceed sales targets.

Look for a history of successful relationship building with clients, as well as evidence of strategic thinking and problem-solving.

They should also demonstrate an understanding of the industry in which your business operates.

 

What qualities make a good Enterprise Account Manager?

A good Enterprise Account Manager is proactive and customer-focused.

They have strong interpersonal and relationship-building skills, allowing them to gain the trust of key clients.

They are goal-oriented and committed to achieving sales targets.

A strong problem-solver, they can identify and address challenges that may hinder client satisfaction or business growth.

 

What are the daily duties of an Enterprise Account Manager?

On a typical day, an Enterprise Account Manager may conduct meetings with key clients, prepare sales proposals, or work with other team members to develop account strategies.

They also monitor market trends and competitor activities, maintain records of client interactions, and address any client concerns or issues.

Enterprise Account Managers are also often involved in negotiating contracts and closing deals.

 

Conclusion

So there you have it.

Today, we’ve pulled back the veil on what it truly means to be an enterprise account manager.

And guess what?

It’s not just about managing accounts.

It’s about cultivating relationships and driving growth, one account at a time.

With our comprehensive enterprise account manager job description template and real-world examples, you’re ready to make that leap.

But why halt your progress?

Go further with our job description generator. It’s your next step to crafting meticulous job listings or refining your resume to perfection.

Remember:

Every account managed is a step towards greater business success.

Let’s drive that growth. Together.

How to Become an Enterprise Account Manager (Complete Guide)

Work Sans Worry: The Top Low-Stress Careers to Consider

Wackily Working: The Strangest Jobs in the World

The Delight of the Daily Grind: The Most Satisfying Jobs

AI and the Future of Work: Jobs That Are Changing Gears