Facility Operations Manager Job Description [Updated for 2025]

In today’s fast-paced world, the role of a Facility Operations Manager is more critical than ever.

As businesses grow and expand, the demand for skilled professionals who can seamlessly manage, oversee, and improve our physical infrastructures continues to rise.

But what exactly does a Facility Operations Manager do?

Whether you are:

• A job seeker aiming to understand the intricacies of this role,
• A hiring manager seeking to shape the perfect candidate profile,
• Or simply curious about the behind-the-scenes of facility operations,

You have come to the right place.

Today, we present a flexible Facility Operations Manager job description template, designed for straightforward posting on job boards or career websites.

Let’s delve into it.

Facility Operations Manager Duties and Responsibilities

Facility Operations Managers oversee the day-to-day operations of a building or complex, ensuring that all systems are functioning properly and that the needs of the occupants are met.

They play a crucial role in maintaining the infrastructure and services of the facility, while also ensuring compliance with health and safety standards.

Their key duties and responsibilities include:

• Overseeing and coordinating the day-to-day operational activities of a building or facility
• Developing and implementing facility management programs, including preventative maintenance and life-cycle requirements
• Ensuring the facility is compliant with health and safety regulations
• Directing, coordinating and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling
• Inspecting buildings’ structures to determine the need for repairs or renovations
• Reviewing utilities consumption and strive to minimize costs
• Managing and leading change to ensure minimum disruption to core activities
• Maintaining a safe and healthy work environment by enforcing standards and procedures; complying with legal regulations
• Responding to emergency situations or other urgent issues involving the facility
• Managing the upkeep of equipment and supplies to meet health and safety standards
• Planning and managing facility central services such as reception, security, maintenance, mail, archiving, cleaning, catering, and waste disposal

 

Facility Operations Manager Job Description Template

Job Brief

We are seeking an experienced Facility Operations Manager to oversee all building-related activities.

You will be responsible for preserving the good condition of infrastructure and ensure that facilities are safe and well-functioning.

The ideal candidate will be well-organized and able to optimize the use of space and equipment while reducing operating costs.

Leadership abilities and phenomenal efficiency can set you apart among our candidate pool.

 

Responsibilities

• Plan and coordinate all installations (telecommunications, heat, electricity etc.) and refurbishments
• Manage the upkeep of equipment and supplies to meet health and safety standards
• Inspect buildings’ structures to determine the need for repairs or renovations
• Review utilities consumption and strive to minimize costs
• Supervise all staff facilities staff (custodians, technicians, groundskeepers etc.) and external contractors
• Control activities like parking space allocation, waste disposal, building security etc.
• Allocate office space according to needs
• Handle insurance plans and service contracts
• Keep financial and non-financial records
• Perform analysis and forecasting

 

Qualifications

• Proven experience as facilities manager or relevant position
• Well-versed in technical/engineering operations and facilities management best practices
• Knowledge of basic accounting and finance principles
• Excellent verbal and written communication skills
• Excellent organizational and leadership skills
• Good analytical/critical thinking
• BSc/BA in facility management, engineering, business administration or relevant field
• Relevant professional qualification (e.g. CFM) will be an advantage

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Facility Operations Manager
• Work Environment: Most work is conducted in an office setting, with occasional site visits to the facility or facilities under management. Some travel may be required.
• Reporting Structure: Reports to the Director of Operations or the Chief Operations Officer.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $75,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Facility Operations Manager Do?

A Facility Operations Manager is primarily responsible for ensuring that the infrastructure of an organization is in optimal condition.

They work in a variety of settings including corporate offices, universities, hospitals, or retail establishments.

Their day-to-day responsibilities encompass oversight of a facility’s functionality, comfort, safety, and efficiency.

They often manage teams of maintenance personnel and janitors, coordinating their tasks to ensure that the facility remains clean, safe, and well maintained.

Facility Operations Managers also manage budgets for their departments, track and optimize facility operating costs, and negotiate contracts with vendors for services such as waste removal or landscaping.

They also ensure the facility is in compliance with local, state, and federal regulations, and coordinate with safety officers to conduct regular safety inspections.

In the event of emergencies or facility-related disruptions, the Facility Operations Manager is expected to develop and implement contingency plans to minimize downtime and ensure the continuation of operations.

Furthermore, they may work closely with other departments, such as human resources or IT, to oversee office moves or expansions, and to ensure the optimal use of space and resources.

Facility Operations Managers are also responsible for keeping abreast of new trends and regulations in the field of facility management to continually improve operations and reduce costs.

 

Facility Operations Manager Qualifications and Skills

A competent Facility Operations Manager should possess the following skills and qualifications:

• Proven experience in facility management or a related field, such as property management or engineering, to manage the operation and maintenance of the facility effectively.
• Strong decision-making skills and the ability to solve problems swiftly, as the role often requires quick, effective decisions in response to operational and maintenance issues.
• Outstanding leadership and management skills to oversee the work of employees and contractors, ensuring all tasks are performed in accordance with set standards.
• Excellent interpersonal and communication skills to interact with staff, contractors, and suppliers, as well as to handle any potential conflicts or issues that may arise.
• Organizational and planning skills to manage the maintenance and operations of the facility efficiently, ensuring all tasks are prioritized and executed in a timely manner.
• Technical knowledge and skills to understand the intricacies of the building systems and equipment, helping to maintain and repair them as needed.
• Customer service skills to handle queries and complaints from employees or tenants of the facility, ensuring they are resolved quickly and to their satisfaction.
• Knowledge of health and safety regulations, environmental laws, and other relevant legislation to ensure the facility complies with all legal requirements.
• Ability to work under pressure and multitask, as the role often requires handling multiple issues or tasks at once.

 

Facility Operations Manager Experience Requirements

Facility Operations Managers are typically required to have a substantial amount of experience in facilities management or a related field.

Most employers prefer candidates with at least 5 years of experience, with a significant portion of that in a leadership or managerial role.

Entry-level professionals in this field often start their careers in roles such as Facility Coordinator, Maintenance Technician, or Building Supervisor, where they gain hands-on experience managing a facility’s day-to-day operations.

After gaining some experience, these professionals often progress to roles such as Facility Supervisor or Assistant Facility Manager, where they gain more responsibility and experience in managing a team, budgeting, and strategic planning.

Those who have gained more than 7-10 years of relevant experience, which includes managerial duties, are considered highly experienced.

These professionals are typically adept at managing large teams, overseeing complex facilities, and making strategic decisions to improve the efficiency and effectiveness of a facility’s operations.

In addition to these job-related experiences, many employers prefer candidates who have experience with specific facility management software, knowledge of relevant health and safety regulations, and a proven track record of managing budgets effectively.

 

Facility Operations Manager Education and Training Requirements

Facility Operations Managers typically have a bachelor’s degree in facility management, business administration, or a relevant field.

They should possess a comprehensive understanding of building systems, safety regulations, and managerial principles.

Therefore, coursework in areas such as project management, business law, and property development can be beneficial.

Certain positions may require Facility Operations Managers to hold a master’s degree in facility management or a related field.

This advanced degree can provide candidates with a deeper understanding of resource management, strategic planning, and leadership principles.

Many employers prefer candidates who have professional certification in facility management.

Certifications such as the Certified Facility Manager (CFM) or Facility Management Professional (FMP) credential offered by the International Facility Management Association (IFMA) can demonstrate a candidate’s commitment to the field and their expertise.

Practical experience in facility management or a related field is also typically required.

This experience can often be gained through internships, trainee roles, or progressive work experience in facility maintenance or management roles.

Continued professional development through courses and training in environmental sustainability, energy efficiency, or safety standards can further enhance a Facility Operations Manager’s skills and employability.

 

Facility Operations Manager Salary Expectations

The average salary for a Facility Operations Manager is $81,794 (USD) per year.

However, the exact earnings can differ depending on factors such as years of experience, specific industry, location, and the size of the facility being managed.

 

Facility Operations Manager Job Description FAQs

What skills does a Facility Operations Manager need?

A Facility Operations Manager should have excellent leadership and organizational skills.

They should be adept in project management and have a good understanding of maintenance procedures and equipment.

They should also possess strong problem-solving and decision-making skills along with the ability to multitask and manage a team.

Proficiency in relevant software for facility management is also a plus.

 

Do Facility Operations Managers need a degree?

While a degree is not always necessary, most employers prefer a Facility Operations Manager who has a Bachelor’s degree in facilities management, business administration, engineering, or a related field.

A higher-level managerial position may require a Master’s degree.

Many also value certifications from organizations like the International Facility Management Association.

 

What should you look for in a Facility Operations Manager resume?

The resume of a Facility Operations Manager should demonstrate experience in facilities management or a related field.

Look for a track record of successful facilities management, including problem-solving, budget management, project management, and leadership.

Certifications in facilities management can also be beneficial.

The resume should also demonstrate a solid understanding of health and safety regulations.

 

What qualities make a good Facility Operations Manager?

A good Facility Operations Manager is an excellent problem solver who can manage both routine operations and unexpected issues that arise.

They should be detail-oriented and capable of effectively managing a budget.

They should have strong interpersonal skills, as they need to communicate with various personnel and possibly clients.

They must be able to lead a team and prioritize tasks effectively.

 

What are the daily duties of a Facility Operations Manager?

A Facility Operations Manager is responsible for the daily operational management of a facility.

This includes overseeing building maintenance, ensuring health and safety compliance, managing budgets, and coordinating with department heads.

They may also deal with contractors, oversee renovations or installations, and handle emergency situations.

Each day may present new challenges depending on the specific needs of the facility.

 

Conclusion

And there you have it.

Today, we’ve unraveled the true essence of being a Facility Operations Manager.

Surprise, surprise?

It’s not just about managing buildings.

It’s about ensuring the seamless functioning of an establishment, one task at a time.

Armed with our handy Facility Operations Manager job description template and actual examples, you’re ready to take the leap.

But why limit yourself?

Explore further with our job description generator. It’s your gateway to meticulously designed job listings or refining your resume to the tee.

Remember:

Every task undertaken is a piece of a larger puzzle.

Let’s keep the operations running. Together.

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