Fixed Base Operator Manager Job Description [Updated for 2025]

In the fast-paced world of aviation, the demand for Fixed Base Operator Managers is more pronounced than ever.

As the industry progresses, the need for skilled leaders who can efficiently manage, develop and maintain our Fixed Base Operations becomes paramount.

But what are the specific responsibilities of a Fixed Base Operator Manager?

Whether you are:

• A job seeker trying to understand the intricacies of this role,
• A hiring manager outlining the ideal candidate,
• Or simply interested in the dynamics of aviation management,

You’ve come to the right place.

Today, we present a customizable Fixed Base Operator Manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Fixed Base Operator Manager Duties and Responsibilities

Fixed Base Operator (FBO) Managers are responsible for overseeing the operations of a fixed base operator facility, which offers services like fueling, hangaring, tie-down and parking, aircraft rental, aircraft maintenance, and flight instruction.

Their main duties and responsibilities include:

• Managing daily operations of the FBO to ensure efficiency and safety
• Overseeing the refueling, maintenance, and storage of aircrafts
• Ensuring compliance with Federal Aviation Administration (FAA) regulations and guidelines
• Developing and implementing operational policies and procedures
• Coordinating with maintenance staff to ensure aircrafts are in operational condition
• Providing excellent customer service to pilots and passengers
• Handling financial tasks such as budgeting, financial reporting, and setting service rates
• Managing staff, including hiring, training, and performance evaluation
• Negotiating contracts with vendors and suppliers
• Overseeing the safety and security of the FBO facility

 

Fixed Base Operator Manager Job Description Template

Job Brief

We are looking for a highly organized and experienced Fixed Base Operator (FBO) Manager to handle the day-to-day operations of our aviation facilities.

The FBO Manager will oversee fuel management, customer service, ground handling and the general maintenance of the facility.

The ideal candidate has a strong background in aviation management, excellent communication skills, and a commitment to providing outstanding customer service.

 

Responsibilities

• Oversee the daily operations of the facility, including fuel management, ground handling, customer service, and facility maintenance
• Ensure compliance with federal, state, and local regulations
• Develop and implement operational procedures to increase efficiency and improve customer service
• Manage relationships with vendors and service providers
• Train and supervise staff, and ensure adherence to safety and service standards
• Address and resolve customer complaints and issues
• Coordinate with airport management and other stakeholders
• Monitor and control operational costs

 

Qualifications

• Proven experience as a Fixed Base Operator Manager or similar role
• Knowledge of aviation industry regulations and guidelines
• Proficient in MS Office and database software
• Excellent organizational and leadership skills
• Outstanding communication and customer service skills
• Ability to handle multiple tasks and work under pressure
• BSc/BA in business administration, management or relevant field; MSc/MA will be a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Fixed Base Operator Manager
• Work Environment: This role requires working in an airport setting. Availability during weekends, nights and holidays might be required.
• Reporting Structure: Reports to the Director of Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $65,000 minimum to $90,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Fixed Base Operator Manager Do?

Fixed Base Operator Managers, often referred to as FBO Managers, work primarily in the aviation industry, overseeing operations at fixed base operations centers.

These centers provide various services to private and commercial aircraft.

Their main role includes managing the overall operations of the FBO facility, including ensuring the delivery of aviation services like fueling, hangaring, tie-down and parking, aircraft rental, aircraft maintenance, and flight instruction.

FBO Managers work closely with staff to maintain a high standard of service for all aircraft and passengers coming through the FBO.

This may include coordinating aircraft services, managing customer relations, and overseeing the cleanliness and readiness of the facilities.

They are also responsible for ensuring the facility’s compliance with federal, state, and local regulations, as well as aviation safety standards.

This includes training staff on safety protocols and conducting regular safety inspections.

FBO Managers often have financial responsibilities as well, such as managing the facility’s budget, setting service rates, and overseeing billing and payment processing.

In addition, they may also be involved in business development, marketing the facility’s services to potential customers and maintaining relationships with existing clients.

 

Fixed Base Operator Manager Qualifications and Skills

A Fixed Base Operator Manager should possess certain skills and qualifications that align with the job description, which include:

• Strong leadership and managerial skills to oversee the operations and personnel of a fixed base operator facility.
• Deep understanding of aviation industry standards, regulations, and safety protocols.
• Excellent communication skills for coordinating with pilots, airport staff, and other aviation professionals.
• Strong problem-solving skills to address any operational or safety issues that may arise.
• Demonstrated proficiency in budgeting and financial management to maintain profitability of the FBO.
• Customer service skills to ensure the satisfaction of pilots, passengers, and other customers.
• Technical knowledge in areas such as aircraft maintenance, fueling procedures, and ground handling.
• Ability to handle multiple tasks and make decisions in a fast-paced aviation environment.

 

Fixed Base Operator Manager Experience Requirements

Fixed Base Operator (FBO) Managers require a solid background in aviation, ideally at least 3-5 years of experience within the industry.

This could include roles such as Airport Operations, Flight Operations, and Ground Service Management.

Entry-level FBO managers may have gained experience through internships or part-time roles in aviation or airport management.

They typically have a basic understanding of the aviation industry, regulations, and safety standards.

FBO Managers with 3-5 years of experience often have developed in-depth knowledge in airport operations, customer service, and regulatory requirements.

They may have had previous roles such as Airport Operations Supervisor or Ground Service Manager.

Those with over 5 years of experience and proven leadership skills may be ready for a managerial position.

This level of experience often includes overseeing airport operations, handling crisis situations, and managing personnel.

It is also important for an FBO Manager to have proven experience in budgeting and financial management, as they will likely be responsible for overseeing the financial performance of the operation.

In addition to job experience, a Bachelor’s degree in Aviation Management, Business Administration, or a related field is often preferred.

Advanced roles may even require a Master’s degree or equivalent experience.

Certifications such as Certified Member (C.M.) or Accredited Airport Executive (A.A.E.) from the American Association of Airport Executives can also be beneficial.

 

Fixed Base Operator Manager Education and Training Requirements

Fixed Base Operator Managers typically have a minimum of a bachelor’s degree in Business Administration, Aviation Management, or a related field.

They also need a strong background in aviation operations, safety protocols, and industry regulations.

Knowledge in fuel management, aircraft maintenance, and air traffic control can also be beneficial.

Some positions may require Fixed Base Operator Managers to have a master’s degree in aviation or business management.

This advanced education can provide a deeper understanding of the aviation industry, strategic planning, and leadership.

Experience in the aviation industry, particularly in a managerial role, is often a key requirement.

This ensures that the manager has a comprehensive understanding of the operational and administrative aspects of running a Fixed Base Operator (FBO).

In addition to these, it is also beneficial for a Fixed Base Operator Manager to have a pilot’s license.

Although not necessarily a requirement, it provides a practical perspective of the aviation industry.

Training in safety management systems and regulatory compliance is also essential, with some employers requiring certification in these areas.

Ongoing professional development and training in emerging aviation trends, technologies, and standards are equally important to maintain competence and relevance in the field.

 

Fixed Base Operator Manager Salary Expectations

A Fixed Base Operator Manager can expect to earn an average salary of $68,000 (USD) per year.

This figure can fluctuate depending on the individual’s experience, the size and location of the operation, and the specific responsibilities involved in the role.

 

Fixed Base Operator Manager Job Description FAQs

What skills does a Fixed Base Operator Manager need?

Fixed Base Operator (FBO) Managers require strong leadership and management skills to efficiently run day-to-day operations.

This includes excellent interpersonal skills for customer service and staff management, as well as strategic planning and problem-solving skills.

Knowledge of aviation, regulatory compliance, and safety protocols is crucial.

They should also have good financial acumen to oversee the budgeting and financial management of the facility.

 

Do Fixed Base Operator Managers need a degree?

While not always required, many FBO Managers have a degree in Aviation Management, Business Administration, or a related field.

The most important requirement is typically relevant experience in aviation management, particularly in a fixed base operation.

Some FBO Managers may also hold pilot licenses or have other specialized aviation training.

 

What should you look for in a Fixed Base Operator Manager’s resume?

Look for experience in aviation management, particularly within a Fixed Base Operation.

This could include roles in operations, customer service, or facility management.

A degree in a relevant field, such as Aviation Management or Business Administration, can be a plus.

Any additional certifications, like a pilot’s license or safety certifications, can also be beneficial.

 

What qualities make a good Fixed Base Operator Manager?

A good FBO Manager is a strong leader with excellent communication and problem-solving skills.

They must be adept at managing staff and coordinating operations in a fast-paced environment.

A thorough understanding of aviation operations and safety protocols is crucial.

Additionally, good FBO Managers are customer-focused and able to provide excellent service to pilots, passengers, and other customers.

 

Is it challenging to hire a Fixed Base Operator Manager?

Hiring a Fixed Base Operator Manager can be challenging due to the niche nature of the role.

It requires a combination of management skills, customer service aptitude, and a deep understanding of aviation operations.

Therefore, finding an individual with the right balance of these skills and experiences may take time.

However, by using targeted recruitment strategies such as industry-specific job boards or networking at aviation events, you can attract qualified candidates.

 

Conclusion

And there we have it.

Today, we’ve given you a glimpse into what it truly means to be a Fixed Base Operator Manager.

You know what?

It’s not just about managing airport operations.

It’s about shaping the future of aviation, one decision at a time.

With our specialized Fixed Base Operator Manager job description template and real-world examples, you’re fully prepared to take the next step.

But why stop there?

Explore further with our job description generator. It’s your essential tool for creating laser-focused job listings or refining your resume to perfection.

Remember:

Every decision you make affects the bigger picture in the aviation industry.

Let’s shape the future of aviation. Together.

How to Become a Fixed Base Operator Manager (Complete Guide)

Tech’s New Terrain: Jobs That AI Will Pioneer

Fulfilling Work: Jobs That Offer Satisfaction and Success

The Unusual Job Adventure: Careers That Are Beyond the Ordinary

AI’s Unreachable Territory: Professions That Need the Human Factor