Franchise Services Manager Job Description [Updated for 2025]

In the dynamic world of franchising, the role of a Franchise Services Manager has never been more important.

As the franchise industry continues to evolve, the demand for skilled professionals who can develop, manage, and enhance our franchise services grows ever louder.

But what is truly expected from a Franchise Services Manager?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager designing the perfect job profile,
• Or simply intrigued by the intricacies of franchise management,

You’ve come to the right place.

Today, we present a customizable Franchise Services Manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive straight into it.

Franchise Services Manager Duties and Responsibilities

Franchise Services Managers are responsible for maintaining a strong relationship between the franchisee and the franchisor.

They assist franchisees with daily operations, ensuring compliance with franchise policies and providing ongoing training.

Their duties and responsibilities include:

• Building and maintaining relationships with franchisees, serving as the primary point of contact for all franchise-related queries and concerns
• Ensuring franchisees comply with the franchisor’s brand standards, policies and procedures
• Providing support to franchisees, offering guidance on business operations, such as sales, marketing, staffing and customer service
• Identifying areas of improvements and implementing strategies to enhance franchisee performance
• Training and onboarding new franchisees, explaining the franchise model, business practices and operational procedures
• Facilitating communication between the franchisor and franchisees, ensuring that franchisees are updated with any changes in policies, procedures or initiatives
• Conducting regular performance reviews and site visits to ensure franchisees are meeting expected standards
• Assisting in conflict resolution between franchisor and franchisees
• Overseeing franchise renewals and terminations

 

Franchise Services Manager Job Description Template

Job Brief

We are in search of a diligent Franchise Services Manager to oversee our franchise operations and ensure consistent compliance to company standards.

The Franchise Services Manager’s responsibilities include developing and implementing operational plans, establishing key relationships with franchisees, and maintaining a solid knowledge of the brand’s services and products.

The ideal candidate will have a strong background in business management, excellent communication skills, and a deep understanding of the franchise model.

 

Responsibilities

• Manage and oversee franchise operations to ensure compliance with company standards.
• Develop and implement operational plans for the franchised businesses.
• Establish strong relationships with franchisees, providing guidance and support.
• Resolve franchisee disputes and foster a positive franchisor-franchisee relationship.
• Monitor and track franchise performance and develop improvement plans as necessary.
• Conduct regular audits to ensure franchise compliance with brand standards.
• Provide training and support to franchisees, helping them maximize their performance.
• Prepare regular reports on franchise operations and performance.
• Stay updated with the latest products and services of the brand.
• Ensure legal and contractual compliance by all franchised locations.

 

Qualifications

• Proven experience in franchise management or similar role.
• Bachelor’s degree in Business Administration or related field.
• Excellent understanding of franchising models and franchise legal requirements.
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to manage and drive performance.
• Strong problem-solving skills and the ability to handle disputes.
• Experience with business development and strategy implementation.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Franchise Services Manager
• Work Environment: Office setting with occasional travel for site visits and meetings with franchisees.
• Reporting Structure: Reports to the Director of Franchise Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $80,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Franchise Services Manager Do?

Franchise Services Managers play a crucial role in large corporations that operate under a franchise business model.

They work to build and maintain strong relationships between the franchisor and the franchisees.

They are responsible for providing comprehensive operational support to franchisees which often includes training, marketing, and sales assistance.

They might also help franchisees understand and implement company policies, standards, and procedures.

Franchise Services Managers also monitor franchisee performance to ensure brand consistency and quality.

They might assist in setting sales goals, creating marketing campaigns, and providing necessary business updates.

They typically act as the liaison between the franchisor and the franchisee, helping to resolve any conflicts that arise and ensuring that franchisees have the resources they need to succeed.

In addition, they may also participate in the selection process of new franchisees, assist with the launch of new franchise locations, and work on strategies to improve franchisee satisfaction and profitability.

 

Franchise Services Manager Qualifications and Skills

A proficient Franchise Services Manager should possess the skills and qualifications that align with their key responsibilities, such as:

• Strong leadership and management skills to oversee the functioning of various franchise locations and lead a team of franchisees.
• Excellent communication and interpersonal skills to connect with franchisees, building relationships and facilitating smooth operations.
• Profound knowledge of franchise laws and regulations, and the ability to ensure that all franchises are in compliance.
• Business development skills to identify and pursue potential franchise opportunities and expand the business network.
• Customer service skills to ensure that all franchises are delivering the highest quality of service to their customers.
• Negotiation skills to establish franchise fees, royalties, and other franchise conditions.
• Problem-solving abilities to address any issues or conflicts that arise between the franchisor and franchisees.
• Financial acumen to manage budgets, review franchisees’ financial reports, and ensure the overall financial health of the franchise network.

 

Franchise Services Manager Experience Requirements

Entry-level candidates for a Franchise Services Manager role typically have a minimum of 2 to 3 years of experience in a franchise related role or customer service management.

This experience might be gained through internships, part-time or full-time positions in the franchise industry, or in customer service oriented roles.

Candidates with 3 to 5 years of experience usually have developed their problem-solving, communication, and organizational skills through roles such as Franchise Consultant, Operations Manager, or Franchise Sales Coordinator.

They also have a good understanding of franchise operations, strategies, and industry regulations.

Those with more than 5 years of experience are often seasoned professionals who have honed their leadership skills and have a comprehensive understanding of the franchise business model.

They are usually experienced in developing and implementing strategies to improve franchise performance.

Such individuals may have held roles as Franchise Development Managers, Area Managers, or similar positions, and are well suited to take on the role of a Franchise Services Manager.

In addition to these, a Franchise Services Manager often needs to have experience with franchise laws and regulations, contract negotiations, and relationship management.

They are also expected to have a strong understanding of the specific industry in which the franchisor operates.

 

Franchise Services Manager Education and Training Requirements

A Franchise Services Manager typically requires a bachelor’s degree in business administration, marketing, or a related field.

In-depth knowledge of franchise law and the franchising business model is crucial for this role.

Therefore, prospective Franchise Services Managers may benefit from courses or certifications in franchise management or law.

Several years of experience in a management role, preferably in franchise operations, is often required.

This experience enables the individual to gain the necessary skills for handling the complexities and challenges of managing a franchise network.

Additional skills in finance and budgeting, strategic planning, and customer service are also necessary for success in this role.

Some employers may prefer candidates who have completed an MBA or other relevant postgraduate degree.

As part of their ongoing professional development, Franchise Services Managers may also opt to gain certification from the Institute of Certified Franchise Executives (ICFE), which provides advanced education on the nuances of franchise management.

Lastly, strong leadership, communication, and negotiation skills are essential, as the role involves interfacing with franchisees, coordinating with different departments, and ensuring franchise compliance with brand standards.

 

Franchise Services Manager Salary Expectations

A Franchise Services Manager earns an average salary of $70,000 (USD) per year.

However, this can vary depending on factors such as the number of franchises managed, the industry, the location, and the manager’s experience and qualifications.

 

Franchise Services Manager Job Description FAQs

What skills does a Franchise Services Manager need?

A Franchise Services Manager needs to have excellent communication skills, both written and verbal, to interact with franchisees and corporate personnel effectively.

They also need strong organizational skills to manage multiple projects and tasks simultaneously.

Problem-solving and decision-making skills are necessary, as well as a strong understanding of business operations and financial management.

Knowledge of the franchise industry is also beneficial.

 

Do Franchise Services Managers need a degree?

Yes, most Franchise Services Managers need a bachelor’s degree in Business Management, Finance, or a related field.

Some positions may require a master’s degree or equivalent experience in the field.

Additionally, several years of experience in a managerial or supervisory role is often necessary.

 

What should you look for in a Franchise Services Manager resume?

A Franchise Services Manager’s resume should highlight their experience in managing franchises and working with franchisees.

It should demonstrate their proficiency in managing operations, budgets, and staff.

Also, look for experience in project management and customer service.

A strong candidate will also display their ability to analyze data and make informed decisions.

 

What qualities make a good Franchise Services Manager?

A good Franchise Services Manager has strong leadership skills and the ability to motivate and guide franchisees.

They have an excellent understanding of the franchise business model and can use this knowledge to improve operations and increase profitability.

A good manager is also proactive, able to anticipate problems before they occur, and implement solutions promptly.

 

What are the daily duties of a Franchise Services Manager?

A Franchise Services Manager’s daily duties can include overseeing franchise operations, maintaining communication with franchisees, resolving franchisee issues, and ensuring compliance with corporate policies.

They may also work on strategic initiatives to increase profitability and efficiency within the franchise network.

Additionally, they often analyze sales data and financial reports to make informed decisions about franchise performance.

 

Conclusion

And there you have it.

Today, we’ve pulled back the veil on what it truly means to be a Franchise Services Manager.

Surprise, surprise?

It’s not just about managing franchises.

It’s about shaping the course of global franchise operations, one strategic decision at a time.

With our trusty Franchise Services Manager job description template and real-world examples, you’re ready to make your mark.

But why stop there?

Delve deeper with our job description generator. It’s your next step to curating razor-sharp job listings or honing your resume to absolute precision.

Remember:

Every strategic decision contributes to the bigger picture.

Let’s shape the future of franchises. Together.

How to Become a Franchise Services Manager (Complete Guide)

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