Furniture Store Sales Representative Job Description [Updated for 2025]

In the world of retail, the role of a Furniture Store Sales Representative has never been more crucial.

As consumer tastes evolve and the demand for unique and quality furniture grows, there’s an increasing need for skilled individuals who can guide customers, showcase products, and drive sales.

But what exactly does a Furniture Store Sales Representative do?

Whether you are:

• A job seeker looking to understand the intricacies of this role,
• A hiring manager creating the profile of the perfect candidate,
• Or simply interested in the dynamics of furniture retail,

You’ve come to the right place.

Today, we present a customizable Furniture Store Sales Representative job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Furniture Store Sales Representative Duties and Responsibilities

Furniture Store Sales Representatives are responsible for selling furniture products and providing excellent customer service.

Their goal is to assist customers in their purchasing decisions and ensure their satisfaction.

Their duties and responsibilities include:

• Greeting customers as they enter the store and providing them with information about products and promotions
• Assessing customer needs and preferences and recommending suitable furniture options
• Providing detailed information about furniture features, materials, and care instructions
• Performing inventory checks and ensuring the showroom is well-stocked and presentable
• Arranging furniture displays in a way that maximizes visibility and customer interest
• Processing customer orders and arranging delivery schedules
• Handling customer complaints and returns in a professional manner
• Maintaining records of sales, invoices, and customer interactions
• Building and maintaining relationships with customers to encourage repeat business
• Working with the sales team to achieve store sales targets

 

Furniture Store Sales Representative Job Description Template

Job Brief

We are seeking a motivated and knowledgeable Furniture Store Sales Representative to join our team.

The Sales Representative’s responsibilities include working closely with customers to determine their needs, answering their questions about our products and recommending the right solutions.

You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction.

Our ideal candidates have a background in furniture sales and customer service, as well as comprehensive knowledge of furniture types, materials, and design trends.

Ultimately, you will contribute to an increase in sales and maintain our company-client relationships at a high standard.

 

Responsibilities

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established goals.
• Directing customers to merchandise within the store.
• Increase sales and customer satisfaction by offering suggestions and solutions based on customer needs and desires.
• Maintain in-depth knowledge of products, sales techniques, and best practices.
• Stay up-to-date with new products and features.
• Collaborate with team members to keep the sales floor area clean and organized at all times.

 

Qualifications

• Proven work experience as a Retail Sales representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• High school degree

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Employee discount

 

Additional Information

• Job Title: Furniture Store Sales Representative
• Work Environment: Retail store setting. Weekend and evening shifts may be required.
• Reporting Structure: Reports to the Store Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $55,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Furniture Store Sales Representative Do?

Furniture Store Sales Representatives work in retail environments where they assist customers in making purchases.

They usually work for furniture stores, though they can also find employment in department stores or outlets that have furniture departments.

Their primary job is to guide customers by showcasing different kinds of furniture, explaining their features, materials, and benefits.

They use their extensive knowledge of furniture design, styles, maintenance, and quality to answer any questions customers might have.

They are also responsible for negotiating prices, creating sales invoices, and processing payments.

Furniture Store Sales Representatives may also help in arranging deliveries for larger items and coordinating with the delivery team.

In addition to selling, they are often tasked with maintaining the appearance of the sales floor, arranging furniture displays, and restocking items as needed.

They also follow up with customers to ensure satisfaction with their purchases and handle any returns or complaints.

This role often involves meeting sales targets, so the representatives also have to be strategic in their approach, often suggesting additional items or services to enhance the customer’s overall experience or meet their specific needs.

 

Furniture Store Sales Representative Qualifications and Skills

A proficient Furniture Store Sales Representative should have the skills and qualifications that align with your job description, such as:

• Product knowledge to provide accurate information to customers about different types of furniture, including materials, construction, and care.
• Interpersonal skills to connect with customers, understand their needs, and build strong customer relationships that promote repeat business.
• Sales skills to effectively promote and sell furniture to customers, including the ability to negotiate and close sales.
• Communication skills to effectively articulate the benefits and features of different types of furniture and to address customer queries and complaints in a professional manner.
• Customer service skills to provide an exceptional shopping experience, ensuring high levels of customer satisfaction and loyalty.
• Organizational skills to manage inventory, arrange merchandise, and maintain a clean and attractive store environment.
• Problem-solving skills to handle customer complaints, resolve issues, and find solutions that meet the customer’s needs and expectations.

 

Furniture Store Sales Representative Experience Requirements

Entry-level Furniture Store Sales Representatives may have 1 to 2 years of customer service or sales experience, often through part-time roles or internships in retail or sales settings.

This early career experience may include roles such as Retail Sales Associate, Customer Service Representative, or Sales Intern.

Candidates with 3 to 5 years of experience are usually well-versed in sales and customer service techniques.

They often have a good understanding of home furnishing products, design concepts, and a proven track record in meeting sales targets.

Those with more than 5 years of experience are often proficient in managing a store’s sales operations.

They likely have leadership experience, such as supervising a team of junior sales representatives or managing a sales department.

These seasoned professionals are often considered for managerial or team-lead roles within the store.

Additionally, those with experience in interior design or furniture manufacturing may have an edge, as they can provide knowledgeable advice to customers seeking to furnish their homes.

 

Furniture Store Sales Representative Education and Training Requirements

A Furniture Store Sales Representative typically has a high school diploma or an equivalent.

Some sales representatives may have a bachelor’s degree in marketing, business or a related field.

They need to have a strong background in sales techniques and customer service, as well as a solid understanding of furniture design and materials.

The ability to communicate effectively and understand customers’ needs is vital in this role.

Some positions may require sales representatives to have prior experience in furniture sales or an in-depth knowledge about home decor and design.

This is because they need to advise customers on furniture selection, decor options and space planning.

While not required, some Furniture Store Sales Representatives might pursue certifications in sales or customer service to enhance their skills and marketability.

Certifications can be obtained through various organizations and typically require completion of an examination.

On-the-job training is also a significant part of a Furniture Store Sales Representative’s education.

This training will typically be provided by the employer and will focus on the specific types of furniture and accessories the store offers.

Having a degree or certification in a related field may also indicate a candidate’s dedication to their profession and their potential for growth in the role.

 

Furniture Store Sales Representative Salary Expectations

A Furniture Store Sales Representative earns an average salary of $39,551 (USD) per year.

The salary can vary widely based on factors such as experience, skills, the size of the store, and the geographical location.

 

Furniture Store Sales Representative Job Description FAQs

What skills does a Furniture Store Sales Representative need?

A Furniture Store Sales Representative should have excellent communication and interpersonal skills to engage with customers effectively.

They should be knowledgeable about different types of furniture and their features, including materials, dimensions, and styles.

Good negotiation and persuasion skills are also essential to convert inquiries into sales.

The ability to operate a computer or a cash register may also be necessary for processing transactions.

 

Do Furniture Store Sales Representatives need a degree?

While a degree isn’t typically required for a Furniture Store Sales Representative, having a high school diploma or equivalent is usually necessary.

Some companies may prefer candidates with a degree in Marketing, Business, or a related field.

Additionally, past experience in a sales role or furniture industry can be beneficial.

 

What should you look for in a Furniture Store Sales Representative’s resume?

Look for evidence of customer service or sales experience on a Furniture Store Sales Representative’s resume.

This could include previous roles in retail or other customer-facing environments.

Also, check for knowledge of furniture products and design.

Any experience with point-of-sale systems or cash handling is also a plus.

Relevant training or certification in sales or marketing can be an added advantage.

 

What qualities make a good Furniture Store Sales Representative?

A good Furniture Store Sales Representative is someone who is customer-focused and can provide excellent customer service.

They should be friendly, approachable, and able to build relationships with customers.

Being knowledgeable about the products they’re selling is vital, as is the ability to handle customer objections and queries.

Good organizational skills, attention to detail, and the ability to work in a team are also important qualities.

 

Is it difficult to hire Furniture Store Sales Representatives?

The challenge in hiring a Furniture Store Sales Representative lies in finding a candidate who not only has a knack for sales but also a deep understanding and passion for furniture.

The right candidate should be able to combine these skills to provide excellent customer service and drive sales.

Offering competitive salaries, a good commission structure, and a positive work environment can attract high-quality candidates.

 

Conclusion

So there you have it.

Today, we’ve given you an insight into the dynamic world of being a furniture store sales representative.

Guess what?

It’s not just about selling furniture.

It’s about designing dream homes, one piece of furniture at a time.

With our comprehensive furniture store sales representative job description template and real-life examples, you’re fully equipped to embark on this exciting journey.

But why limit yourself to just that?

Dig a little deeper with our job description generator. It’s your ultimate tool to creating precise job listings or honing your resume to perfection.

Remember:

Every piece of furniture tells a story.

Let’s design those stories. Together.

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