Greek Customer Support Specialist Job Description [Updated for 2025]

In the global marketplace, the need for Greek Customer Support Specialists is more pronounced than ever.

As businesses expand their reach to Greek-speaking markets, the demand for competent professionals who can liaise, assist, and enhance the customer experience grows exponentially.

But let’s delve deeper: What’s truly expected from a Greek Customer Support Specialist?

Whether you are:

• A job seeker looking to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply intrigued by the dynamics of customer support in the Greek language,

You’ve come to the right place.

Today, we’re presenting a customizable Greek Customer Support Specialist job description template, designed for seamless posting on job boards or career sites.

Let’s dive right in.

Greek Customer Support Specialist Duties and Responsibilities

Greek Customer Support Specialists work with customers to provide them with information about products or services, take orders, resolve issues, and ensure a high level of customer satisfaction.

They often communicate directly with customers either by phone, email, or face to face in Greek language.

They have the following duties and responsibilities:

• Respond to customer inquiries and problems by providing information or directing requests to others who can supply the necessary information or service
• Assist customers in understanding how to use different products or services
• Resolve customer complaints or issues promptly and accurately
• Work with other professionals or departments to resolve complex customer service issues
• Ensure the customer support team maintains quality service by enforcing organization standards
• Track customer interactions by entering information into the customer relationship management system
• Improve customer service quality results by studying, evaluating, and re-designing processes, and implementing changes
• Stay informed about product or service changes, new products or services, and other general information of interest to customers
• Maintain a friendly, empathetic, and professional attitude towards customers at all times

 

Greek Customer Support Specialist Job Description Template

Job Brief

We are seeking a Greek Customer Support Specialist to join our team and provide exceptional customer service to our Greek-speaking clientele.

The ideal candidate will have strong communication skills in both Greek and English, and a solid understanding of customer service principles.

The Greek Customer Support Specialist will be responsible for handling all customer inquiries, troubleshooting, and resolving customer issues.

 

Responsibilities

• Handle and resolve customer inquiries and complaints via phone, email, or social media
• Provide information about our products and services
• Process orders, forms, and applications
• Follow up to ensure resolution
• Maintain customer records by updating account information
• Work with the customer service manager to ensure proper customer service is being delivered
• Escalate complex issues to the relevant departments
• Identify and assess customers’ needs to achieve satisfaction

 

Qualifications

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Fluency in Greek and English
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or equivalent; college degree preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Greek Customer Support Specialist
• Work Environment: This is a remote role with occasional meetings in the office.
• Reporting Structure: Reports to the Customer Service Manager.
• Salary: Salary is based on experience and qualifications, as well as market and business considerations.
• Pay Range: $40,000 minimum to $65,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Greek Customer Support Specialist Do?

A Greek Customer Support Specialist provides assistance to customers, often specifically Greek-speaking ones, answering their inquiries, resolving their issues, and ensuring overall customer satisfaction.

Their tasks primarily involve communicating with customers over the phone, through emails, live chats or social media platforms, and providing solutions for their problems related to the company’s products or services.

They are responsible for understanding the customer’s needs, guiding them through functionalities, troubleshooting any technical issues, and providing information about products or services that suit their requirements.

Greek Customer Support Specialists also play a crucial role in obtaining customer feedback, which they relay to the company’s management or product development teams.

This feedback is vital for the company to improve its offerings and provide a better user experience.

Moreover, they often work closely with other departments like sales, marketing, and technical support, to ensure seamless customer experience and efficient resolution of any escalated issues.

They also need to keep records of customer interactions, transactions, comments, and complaints, and follow-up with customers to assess if their issues were resolved completely.

In a nutshell, a Greek Customer Support Specialist acts as a bridge between the company and its Greek-speaking customer base, ensuring the latter’s needs are met and their relationship with the company is maintained positively.

 

Greek Customer Support Specialist Qualifications and Skills

A Greek Customer Support Specialist should have the skills and qualifications that align with your job description, such as:

• Fluency in Greek language to communicate effectively with Greek-speaking customers, both in writing and speaking. Knowledge of English and other languages can be an added advantage.
• Exceptional communication and interpersonal skills to interact with customers, understand their problems and provide suitable solutions.
• Problem-solving skills to efficiently identify and resolve customer issues, and the ability to make quick decisions under pressure.
• Technical knowledge to understand the products or services the company offers, and to troubleshoot any issues related to them.
• Patience and empathy to deal with frustrated customers and turn a negative experience into a positive one.
• Time management skills to handle multiple queries at the same time and to ensure quick resolution of customer complaints.
• Understanding of customer service principles and practices, including a customer-first approach.
• Ability to use customer relationship management (CRM) systems, and other software required for the role.
• Experience in a customer support role, especially dealing with Greek-speaking customers, can be an added advantage.

 

Greek Customer Support Specialist Experience Requirements

Greek Customer Support Specialists ideally have 1 to 2 years of experience in customer service roles, with a preference for those having worked in a call center or similar environment.

Working with customers in these settings can provide crucial experience in problem-solving, communication, and adapting to different customer needs.

Professionals with the necessary language skills can gain valuable experience in roles such as Greek Language Tutor, Translator, or other roles where they extensively use the Greek language.

This experience is especially valuable for those who will be communicating with Greek-speaking customers on a daily basis.

Candidates with more than 3 years of experience often have a deeper understanding of customer service principles and practices.

They have likely honed their skills in conflict resolution, technical support, and the ability to handle a high volume of customer inquiries.

Those with over 5 years of experience in customer support are typically skilled in advanced customer service strategies and may have experience leading or managing a team.

They may be ready for a supervisory role within customer support, where they can leverage their extensive experience to train and lead a team of customer support specialists.

 

Greek Customer Support Specialist Education and Training Requirements

A Greek Customer Support Specialist typically requires a high school diploma or equivalent qualification.

However, a bachelor’s degree in business, communication, or a related field can be advantageous.

Being bilingual, with fluency in both Greek and English, is a fundamental requirement for this role.

The individual should have a strong understanding and proficiency in both written and spoken Greek.

Training in customer service management, communication skills, and problem-solving techniques is highly beneficial.

This can be acquired through formal education, professional courses, or on-the-job training.

Knowledge of customer relationship management (CRM) software and other relevant computer applications is also essential.

This may involve specific training courses or certifications.

Experience in a customer service role, especially in a bilingual setting, is often preferred.

This experience could be gained through internships, part-time jobs, or full-time employment.

While not always required, certification in customer service or a related field can demonstrate a commitment to the profession and enhance job prospects.

Lastly, a successful Greek Customer Support Specialist needs to be culturally aware and sensitive to the needs and customs of Greek-speaking customers.

This could be achieved through lived experience, cultural studies or overseas immersion programs.

 

Greek Customer Support Specialist Salary Expectations

A Greek Customer Support Specialist earns an average salary of $40,000 (USD) per year.

The actual earnings can vary depending on the years of experience, proficiency in the Greek language, customer service skills, and the location of the employing company.

 

Greek Customer Support Specialist Job Description FAQs

What languages does a Greek Customer Support Specialist need to know?

A Greek Customer Support Specialist should be fluent in both Greek and English.

This is because they will need to communicate effectively with Greek-speaking customers and also need to interact with English-speaking colleagues or superiors within the company.

Knowledge of additional languages could be a bonus depending on the customer base.

 

What skills are essential for a Greek Customer Support Specialist?

In addition to language skills, a Greek Customer Support Specialist should have excellent problem-solving and communication skills.

They should be able to listen actively to the customers’ issues and provide effective solutions.

Good time-management skills are also essential to handle multiple tasks or calls at the same time.

As they represent the company, they should have a friendly and professional manner.

 

Do Greek Customer Support Specialists need a degree?

A degree is not always necessary for a Greek Customer Support Specialist.

However, a degree in communications, business, or a related field can be beneficial.

Most importantly, they should have excellent language skills and customer service experience.

 

What are the daily duties of a Greek Customer Support Specialist?

A Greek Customer Support Specialist typically starts the day by reviewing any outstanding customer queries.

Throughout the day, they interact with customers via phone, email, or live chat to resolve their issues or answer their questions.

They may also be involved in tracking customer interactions, documenting the resolution process, and providing feedback to the respective teams to improve products or services.

 

How challenging is it to hire a Greek Customer Support Specialist?

The challenge of hiring a Greek Customer Support Specialist depends on various factors, including the labor market conditions and the specific requirements of the role.

Finding candidates with the right combination of language skills, customer service experience, and technical knowledge can be challenging.

Therefore, offering competitive salaries and benefits can help attract qualified candidates.

 

Conclusion

So there you have it.

Today, we’ve unlocked the essence of what it means to be a Greek Customer Support Specialist.

And guess what?

It’s not just about answering queries.

It’s about building bridges of understanding, one customer interaction at a time.

With our dedicated Greek Customer Support Specialist job description template and real-world examples, you’re all set to make your move.

But why stop there?

Go beyond with our job description generator. It’s your next step to creating meticulously crafted job listings or refining your resume to perfection.

Remember:

Every customer interaction is a part of the bigger narrative.

Let’s weave that story. Together.

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