Head Doorman Job Description [Updated for 2025]

In the dynamic world of hospitality, the importance of the Head Doorman has never been more prominent.

As society advances, the demand for vigilant and competent individuals who can manage, coordinate, and secure our hotel entrances escalates.

But let’s delve deeper: What’s truly expected from a Head Doorman?

Whether you are:

• A job seeker trying to grasp the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply intrigued by the operational aspects of a Head Doorman’s duties,

You’re in the right place.

Today, we present a customizable Head Doorman job description template, crafted for effortless posting on job boards or career sites.

Let’s dive right into it.

Head Doorman Duties and Responsibilities

Head Doormen are primarily responsible for managing entrance operations at establishments like hotels, restaurants, clubs, and residences.

They are the first point of contact for guests and are vital in maintaining a high level of customer service.

The typical duties and responsibilities of a Head Doorman include:

• Greeting guests upon their arrival and departure
• Assisting guests with their luggage or other belongings
• Organizing transportation for guests, such as taxi services
• Monitoring the comings and goings of guests and visitors to maintain security
• Maintaining a professional and pleasant demeanor to create a positive first impression
• Coordinating with security staff to ensure the safety of guests and property
• Addressing and resolving guests’ complaints and queries
• Supervising, training, and managing other doormen and staff
• Ensuring the entrance area is clean and presentable at all times
• Implementing and enforcing policies regarding entrance and exit procedures

 

Head Doorman Job Description Template

Job Brief

We are seeking a dependable and professional Head Doorman to join our team.

The successful candidate will oversee all aspects of door and guest services, maintaining our high standards of customer service, security, and safety.

The Head Doorman will be responsible for leading and training the door team, ensuring a smooth operation.

 

Responsibilities

• Oversee and manage all door staff, including scheduling shifts and training new recruits
• Ensure all guests receive a warm and friendly welcome upon arrival
• Handle difficult situations or guests with tact and professionalism
• Monitor and manage guest traffic to ensure smooth operations and guest satisfaction
• Ensure compliance with all safety and security protocols
• Coordinate with other departments to facilitate guest requests
• Report any incidents or issues to management promptly
• Perform other duties as assigned, such as luggage assistance or valet duties

 

Qualifications

• Previous experience as a doorman, concierge, or in a similar role in hospitality
• Excellent interpersonal and communication skills
• Strong leadership and team management abilities
• Ability to handle stressful situations with grace and professionalism
• Knowledge of safety and security protocols
• Physical fitness and ability to lift heavy items when necessary
• High school diploma or equivalent

 

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Training and development opportunities

 

Additional Information

• Job Title: Head Doorman
• Work Environment: This role requires working in various weather conditions and requires standing for extended periods. Night, weekend, and holiday shifts may be required.
• Reporting Structure: Reports to the Front of House Manager or General Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $30,000 minimum to $45,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Head Doorman Do?

A Head Doorman, also known as a Chief Door Supervisor, typically works in hospitality establishments, like hotels, restaurants, and clubs, or in residential buildings.

Their primary responsibility is to control access to the establishment, ensuring only authorized individuals are allowed entry.

This can include checking identification, managing reservations or guest lists, and denying entry to those who do not meet the establishment’s criteria.

The Head Doorman is also in charge of managing the rest of the doorman team, including assigning shifts, managing schedules, and handling any disputes or conflicts that may arise.

They frequently interact with guests, providing a welcoming presence, offering assistance with directions or luggage, and answering any questions.

The Head Doorman plays a crucial role in creating a positive first impression and ensuring the safety and security of the premises.

In some cases, the Head Doorman may also be responsible for managing any incidents or emergencies that occur on the property, such as disturbances or medical emergencies, and coordinating with law enforcement or emergency services as necessary.

 

Head Doorman Qualifications and Skills

A proficient Head Doorman should possess skills and qualifications that align with the nature of the job, including:

• Excellent customer service skills to welcome guests, help with their needs, and ensure a positive experience at the premises
• Strong interpersonal skills to interact with a diverse range of people, from customers to staff members
• Good communication skills to effectively convey information to guests and staff, and to deal with any complaints or issues that may arise
• Problem-solving skills to quickly and efficiently handle any unforeseen circumstances or emergencies
• Physical fitness to stand for prolonged periods and potentially deal with unruly or aggressive individuals
• Understanding of safety and security procedures to maintain the safety of the premises and its patrons
• Leadership and team management skills to supervise and coordinate the activities of door staff
• Professional appearance and demeanor to represent the establishment appropriately

 

Head Doorman Experience Requirements

Head Doorman candidates should ideally have a minimum of 1-2 years of experience working in security, hospitality, or a customer-service oriented role.

Experience in similar roles such as a Doorman, Bouncer, or Security Guard can often provide the necessary skill set for this job.

It is preferable for candidates to have previous experience working in a busy environment like hotels, clubs or residential buildings where they have interacted with a diverse clientele.

This enables them to understand and efficiently handle varied situations that might arise in their role as a Head Doorman.

Those with more than 3 years of experience often have a strong grasp of security procedures and protocols, customer service techniques and have honed their conflict resolution skills, which are essential for the role of a Head Doorman.

Candidates with over 5 years of experience may have developed leadership skills, and could potentially manage a team of door staff or security personnel.

Such individuals may be considered for senior or supervisory roles within the security or hospitality sectors.

Regardless of years of experience, the nature of the role demands that all candidates have strong interpersonal and communication skills, be physically fit, and have the ability to work under pressure.

 

Head Doorman Education and Training Requirements

The role of a Head Doorman does not typically require formal education, but a high school diploma or GED is generally required.

The key skills needed include customer service, communication, physical strength, and the ability to remain calm and composed under pressure.

Most training is provided on-the-job, with experienced doormen instructing new hires on best practices for dealing with various scenarios that might arise.

Candidates for this role may benefit from taking courses in hospitality, customer service, or conflict resolution.

Some venues may require a Head Doorman to have a security license, depending on local laws and regulations.

While not necessary, obtaining a First Aid or CPR certification may be beneficial to handle emergency situations.

In addition, the ability to speak multiple languages can be an advantage in this role, particularly in areas with a diverse population or high tourist traffic.

Continued professional development through workshops or courses in customer service or security management can also provide an edge in this field.

 

Head Doorman Salary Expectations

The average salary for a Head Doorman is $31,200 (USD) per year.

However, the actual income can vary based on factors such as experience, the prestige of the establishment, and the city or region where one is employed.

 

Head Doorman Job Description FAQs

What skills does a Head Doorman need?

Head Doormen should possess excellent communication and interpersonal skills as they interact with guests and staff on a daily basis.

They should be able to handle stressful situations calmly and professionally.

Being physically fit is also crucial as the job often requires standing for long periods and occasionally lifting heavy luggage.

 

Does a Head Doorman need any specific qualifications?

While a specific qualification is not usually required, having a high school diploma or equivalent can be beneficial.

Previous experience in a hospitality role, especially in a similar position, would be highly valued.

Some establishments might require Head Doormen to have a first-aid certification or security training.

 

What should you look for in a Head Doorman resume?

A prospective Head Doorman’s resume should include prior experience in a similar role or in the hospitality industry.

Look for skills such as excellent communication, problem-solving, and the ability to handle difficult situations.

If they have had any specific training, such as first-aid or security, this would also be a plus.

 

What qualities make a good Head Doorman?

A good Head Doorman is personable, reliable, and has a strong attention to detail.

They need to be able to interact with all types of guests and ensure that they have a positive experience.

A good Head Doorman is also a strong leader who can manage and train other doormen.

 

What are the responsibilities of a Head Doorman?

A Head Doorman’s primary responsibilities include managing a team of doormen, greeting and assisting guests upon arrival and departure, coordinating guest transportation, and ensuring security at entrances.

They also handle luggage assistance and provide guests with information about the establishment and local area.

 

Conclusion

And there you have it.

Today, we’ve unlocked the secrets of what it truly means to be a Head Doorman.

Surprised?

It’s not just about opening doors.

It’s about providing first-class customer service, one guest at a time.

With our detailed head doorman job description template and real-world examples, you’re ready to step up to the plate.

But don’t stop there.

Explore more with our job description generator. It’s your essential tool for crafting pinpoint-perfect job listings or tailoring your resume to stand out.

Remember:

Every interaction with a guest contributes to the larger impression.

Let’s create exceptional experiences. Together.

How to Become a Head Doorman (Complete Guide)

Recession-Proof Rankings: Careers That Never Waver

Bizarre Careers: The Most Unusual Jobs You’ll Ever Hear About

The Job Market of Tomorrow: How AI is Shaping Careers

Career Comfort: The Most Satisfying Jobs in the World