Heavy Equipment Service Manager Job Description [Updated for 2025]

In the industrial sector, the need for Heavy Equipment Service Managers has never been greater.

As technology continues to advance, the demand for skilled individuals who can maintain, repair, and manage our heavy machinery operations escalates.

But let’s delve deeper: What’s truly expected from a Heavy Equipment Service Manager?

Whether you are:

• A job seeker trying to grasp the essence of this role,
• A hiring manager outlining the ideal candidate,
• Or simply interested in understanding the dynamics of heavy equipment service management,

You’re in the right place.

Today, we present a customizable Heavy Equipment Service Manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Heavy Equipment Service Manager Duties and Responsibilities

Heavy Equipment Service Managers oversee the maintenance and repair operations of heavy machinery and vehicles used in industries such as construction, mining, or logistics.

They are also responsible for managing teams of technicians and ensuring that work schedules are adhered to.

Heavy Equipment Service Managers have the following duties and responsibilities:

• Overseeing the daily operations of the heavy equipment service department
• Plan, coordinate, and manage the activities of the service technicians
• Ensure all equipment and machinery are maintained, repaired, and serviced as per industry standards and guidelines
• Implement and enforce safety protocols to minimize the risk of accidents and injuries
• Inspect equipment to identify any malfunctions or damage
• Develop and implement preventive maintenance programs for all heavy equipment
• Coordinate with equipment manufacturers and dealers to order necessary parts and supplies
• Train and mentor junior service technicians
• Provide technical advice and support to the service team
• Handle customer complaints and ensure high customer satisfaction
• Maintain detailed records of serviced machinery
• Manage budget and ensure cost-effective operations within the service department

 

Heavy Equipment Service Manager Job Description Template

Job Brief

We are looking to hire a proficient Heavy Equipment Service Manager to oversee our team of mechanics and technicians.

The Heavy Equipment Service Manager will be responsible for managing all aspects of heavy equipment maintenance and repair, scheduling routine services, and ensuring efficient operations.

The ideal candidate should have extensive knowledge of heavy equipment operations, a sound understanding of mechanical and electrical systems, and exceptional leadership skills.

Ultimately, a top-notch Service Manager should possess excellent communication skills, strong problem-solving abilities, and a customer-centric approach.

 

Responsibilities

• Coordinate, schedule, and supervise maintenance and repairs of heavy equipment.
• Ensure compliance with safety regulations and procedures.
• Manage and oversee the work of technicians and mechanics.
• Assist in troubleshooting complex equipment issues.
• Monitor inventory levels and order parts and supplies as needed.
• Provide high-level customer service, addressing client concerns and resolving issues promptly.
• Prepare and maintain service records and reports.
• Develop and implement service department budget.
• Coordinate training and development for service staff.
• Ensure equipment is in good condition and is available when required.

 

Qualifications

• Proven experience as a Heavy Equipment Service Manager or similar role.
• Strong knowledge of heavy equipment operations and mechanical systems.
• Excellent organizational and leadership skills.
• Proficiency in using service management software and other related computer applications.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and customer service skills.
• Bachelor’s Degree in Mechanical Engineering or related field preferred.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Heavy Equipment Service Manager
• Work Environment: This role primarily operates in a service workshop environment with occasional field visits.
• Reporting Structure: Reports to the Director of Operations or General Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $70,000 minimum to $110,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Heavy Equipment Service Manager Do?

Heavy Equipment Service Managers typically work for construction, mining, or agricultural machinery companies, but they can also be found in sectors where heavy machinery is used, such as manufacturing or transportation.

Their primary responsibility is to oversee the maintenance and repair of heavy machinery and equipment, which includes construction vehicles like excavators, bulldozers, and cranes, or agricultural machinery like tractors and combine harvesters.

They work closely with a team of mechanics and technicians, guiding them in diagnosing and fixing mechanical issues and ensuring the equipment is in optimal condition.

They may also be involved in the procurement of spare parts and handle warranty claims.

These professionals are also in charge of scheduling regular inspections and preventative maintenance for the equipment, to ensure safety and compliance with the regulatory standards.

Furthermore, Heavy Equipment Service Managers are often the point of contact for clients and customers.

They answer queries, provide cost estimates for repairs, and ensure customer satisfaction through timely and quality services.

In some cases, they are also tasked with conducting training programs for new employees, and implementing safety protocols and standards within the workplace.

They might also need to maintain accurate records of the servicing and repairs done on each piece of equipment.

Their job requires a strong technical understanding of heavy machinery, as well as excellent organizational and leadership skills.

 

Heavy Equipment Service Manager Qualifications and Skills

A skilled Heavy Equipment Service Manager should have the qualifications and abilities necessary for the job role, which may include:

• Technical knowledge of various heavy machinery, equipment, and systems to effectively manage their service and maintenance.
• Problem-solving skills to quickly identify and resolve any issues that may arise with the heavy equipment.
• Leadership and team management skills to effectively guide the service team and ensure maximum productivity.
• Exceptional communication skills to effectively interact with team members, customers, and other stakeholders, and to clearly explain complex technical information.
• Customer service skills to manage client relationships, handle complaints, and ensure customer satisfaction.
• Organizational skills to manage multiple tasks, schedule services, and maintain records of all maintenance and repair work.
• Experience with safety regulations and protocols related to heavy equipment to ensure a safe work environment.
• Ability to work under pressure and handle emergency situations effectively.

 

Heavy Equipment Service Manager Experience Requirements

Entry-level Heavy Equipment Service Managers often have 3 to 5 years of experience, usually gained through working in roles such as Heavy Equipment Mechanic, Field Service Technician or similar positions within a construction, mining, or related industry.

This experience provides them with technical knowledge and practical skills in maintaining, repairing, and servicing various types of heavy equipment.

Candidates with more than 5 years of experience have typically developed a strong understanding of parts management, service department operations, and warranty administration.

They may have also gained experience in supervising and managing teams of technicians in their previous roles.

Those with more than 7 years of experience are often equipped with advanced industry-specific knowledge and skills.

They may have experience in strategic planning, budgeting, and implementing service department standards.

Such candidates are also likely to have demonstrated leadership skills and may have handled significant managerial responsibilities.

In addition to this, it is highly beneficial for Heavy Equipment Service Managers to have experience with computer software for job tracking, inventory management, and customer relations.

Certifications from recognized industry associations can also boost a candidate’s qualification for this role.

 

Heavy Equipment Service Manager Education and Training Requirements

A Heavy Equipment Service Manager generally requires a high school diploma or its equivalent as a minimum educational requirement.

However, some companies prefer candidates with a bachelor’s degree in mechanical engineering, business administration or a related field.

The role also demands technical knowledge and expertise in handling heavy machinery, which can be gained through technical training programs or apprenticeships.

These programs teach theoretical and practical aspects of heavy machinery maintenance and repair.

Certifications from recognized institutions such as the Association of Equipment Management Professionals (AEMP) or similar can provide an additional edge.

These certifications validate a candidate’s proficiency in the latest technologies and best practices in the field of heavy equipment management.

Further, having a few years of experience in servicing and repairing heavy machinery is often mandatory.

Experience in a leadership or managerial role is also beneficial.

To stay updated with the latest advancements in the sector, continuous learning through workshops and advanced courses is advisable.

This also demonstrates a candidate’s commitment to their professional development.

Lastly, knowledge of safety regulations, quality standards and good communication skills are often required for this role.

 

Heavy Equipment Service Manager Salary Expectations

A Heavy Equipment Service Manager earns an average salary of $76,489 (USD) per year.

The actual earnings may fluctuate depending on the years of experience, level of education, location, and the size of the employing company.

 

Heavy Equipment Service Manager Job Description FAQs

What skills does a Heavy Equipment Service Manager need?

A Heavy Equipment Service Manager should have strong leadership skills, be adept at problem-solving, and have a thorough knowledge of heavy machinery operations.

They should possess excellent communication skills to deal with staff, vendors, and customers, and be able to manage a team, effectively scheduling and prioritizing tasks.

In addition, they should have a keen attention to detail, which helps in identifying technical faults and implementing appropriate solutions.

 

Do Heavy Equipment Service Managers need a degree?

While not always a requirement, having a degree in a related field such as mechanical or industrial engineering can be beneficial for a Heavy Equipment Service Manager.

However, extensive experience in the field, coupled with relevant certifications, can also be considered.

Some positions might require candidates to have a valid Commercial Driver’s License (CDL) or specific certifications for handling certain types of machinery.

 

What should you look for in a Heavy Equipment Service Manager resume?

A Heavy Equipment Service Manager’s resume should highlight their experience in managing teams, their technical knowledge of heavy machinery, and their ability to coordinate and prioritize tasks.

They should have a track record of preventive maintenance, repairing heavy equipment, and managing inventory.

Certifications related to heavy equipment maintenance and safety procedures should also be included.

 

What qualities make a good Heavy Equipment Service Manager?

A good Heavy Equipment Service Manager is one who is excellent in team leadership and able to make critical decisions under pressure.

They should be safety-conscious, ensuring that all equipment is maintained according to manufacturer specifications and safety standards.

Their problem-solving skills should be top-notch, capable of diagnosing and repairing complex machinery problems.

An ideal Heavy Equipment Service Manager should also have strong communication skills, effectively liaising between customers, staff, and vendors.

 

Is it difficult to hire a Heavy Equipment Service Manager?

Hiring a Heavy Equipment Service Manager can be challenging due to the specialized nature of the role.

It requires a unique blend of technical knowledge, managerial skills, and a deep understanding of heavy machinery.

Thus, finding a candidate who has all these qualifications, along with the necessary experience, can be a difficult task.

Offering competitive salaries and promoting a safe and supportive work environment can help attract suitable candidates.

 

Conclusion

And there we have it.

Today, we’ve taken you on a tour of what it means to be a Heavy Equipment Service Manager.

And guess what?

It’s not just about managing heavy machinery.

It’s about building the foundation of our infrastructure, one piece of equipment at a time.

With our comprehensive Heavy Equipment Service Manager job description template and real-world examples, you’re ready to take the next step.

But why stop there?

Dig deeper with our job description generator. It’s your tool for crafting pinpoint-accurate job listings or refining your resume to sheer precision.

Remember:

Every piece of equipment is a part of the bigger picture.

Let’s build that future. Together.

How to Become a Heavy Equipment Service Manager (Complete Guide)

The No-Sweat Path to Prosperity: Easy Jobs with Impressive Paychecks!

The Gold Medal Careers: Most Prestigious Jobs in the Market

Beyond the Desk: Unusual Jobs That Take You Places

The Daily Dread: The Most Hated Jobs That People Endure