Hospitality and Tourism Manager Job Description [Updated for 2025]

In the dynamic world of hospitality and tourism, the role of a Hospitality and Tourism Manager has never been more prominent.

As the industry continually evolves, there is an increasing demand for skilled professionals who can create, enhance, and maintain exceptional guest experiences.

But what does it truly mean to be a Hospitality and Tourism Manager?

Whether you are:

• A job seeker attempting to understand the core responsibilities of this role,
• A hiring manager crafting the ideal candidate profile,
• Or simply fascinated by the operations of hospitality and tourism management,

You’re in the right place.

Today, we present a customizable Hospitality and Tourism Manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Hospitality and Tourism Manager Duties and Responsibilities

Hospitality and Tourism Managers are responsible for overseeing the operations, staff, and financial aspects of hotels, resorts, restaurants, or other establishments in the hospitality or tourism industry.

Their key responsibilities and duties include:

• Manage and coordinate hotel staff or tourism team to ensure smooth operations
• Develop and implement business strategies to attract new customers
• Respond to customer inquiries and complaints promptly and professionally
• Manage budgeting, forecasting and financial planning of the establishment
• Ensure highest standards of customer service are maintained
• Monitor and maintain safety protocols and health standards
• Organize and coordinate marketing and promotional activities
• Handle bookings, reservations, and events planning
• Work in collaboration with travel agencies and tour operators
• Conduct regular inspections of the facilities to ensure cleanliness and proper maintenance
• Plan and organize staff training and development initiatives

 

Hospitality and Tourism Manager Job Description Template

Job Brief

We are looking for an experienced and motivated Hospitality and Tourism Manager to oversee our company’s tourism and hospitality services.

The Hospitality and Tourism Manager responsibilities include planning and organizing tourist trips and activities, managing staff, and providing high-quality guest experiences that promote our brand.

Our ideal candidate is familiar with all aspects of the travel and hospitality industry, has a strong network of contacts in the sector, and possesses excellent leadership and communication skills.

 

Responsibilities

• Develop and implement strategic plans to increase efficiency and effectiveness within the business.
• Coordinate, manage and monitor the workings of various departments in the organization.
• Manage customer support and plan and support sales and marketing activities.
• Supervise and manage all day-to-day operations in accordance with established policies and procedures.
• Manage and lead staff from different departments to enhance productivity and ensure top performance.
• Maintain excellent relationships with staff and customers.
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
• Maintain a deep knowledge of the markets and industry of the company.

 

Qualifications

• Proven work experience in the hospitality and tourism industry.
• Outstanding leadership skills and a great attention to detail.
• Excellent customer service skills and a background in handling customer complaints and making improvements to service.
• Strong knowledge of travel and tourism industry including the latest trends, technologies and methodologies.
• Excellent sales and negotiation skills.
• Proficiency in MS Office and relevant software.
• Excellent organisational and time-management skills.
• A degree in Business Administration, Hospitality, Tourism, or relevant field.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Hospitality and Tourism Manager
• Work Environment: Office setting with frequent travel for site inspections and meetings with potential clients.
• Reporting Structure: Reports to the Director of Operations or General Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $80,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Hospitality and Tourism Manager Do?

Hospitality and Tourism Managers play a crucial role in the travel and leisure sector.

They work in various settings including hotels, restaurants, cruise ships, resorts, and visitor bureaus.

Their primary task is to ensure that guests have a high-quality experience during their stay or visit.

This involves overseeing all operations, from coordinating staff and managing budgets, to ensuring top-notch customer service.

Hospitality and Tourism Managers also develop and implement business strategies to increase profitability.

They often plan and organize accommodation, catering, and other hospitality services, ensuring that the establishment meets and surpasses the expectations of guests.

They also have a role in marketing and promotion, working to attract tourists and promote the benefits of their particular establishment or region.

A significant part of their job involves problem-solving to address customer complaints or operational issues swiftly and effectively.

They also regularly review feedback to identify areas for improvement and implement necessary changes.

In some cases, Hospitality and Tourism Managers may also collaborate with travel agencies, tour companies, and local attractions to create packages or partnerships that mutually benefit all parties involved.

They are also responsible for ensuring that all operations comply with laws and regulations, including health and safety standards.

Moreover, they play a significant role in staff management, hiring, training, and mentoring employees to ensure they offer excellent service to guests.

Their ultimate goal is to provide a memorable and satisfactory experience for guests, encouraging repeat business and positive word-of-mouth for their establishment or area.

 

Hospitality and Tourism Manager Qualifications and Skills

A proficient Hospitality and Tourism Manager should have the skills and qualifications that align with the responsibilities of the role, including:

• Exceptional communication skills to engage with staff, guests, and industry professionals effectively and efficiently. This also includes both written and verbal communication in a variety of settings and contexts.
• Strong customer service skills to provide high-quality service to guests and to resolve any issues or complaints that may arise, ensuring guest satisfaction at all times.
• Proven leadership and team management skills to motivate and guide a team, enabling them to perform to their highest potential.
• Ability to use strategic planning and budgeting skills for efficient management of resources, forecasting, and achieving business objectives.
• Knowledge of the hospitality and tourism industry, including understanding of marketing strategies, industry trends, and the competitive landscape.
• Good networking skills to forge beneficial relationships with industry professionals, local community, and suppliers.
• Problem-solving and decision-making skills to address challenges that may arise and make decisions that benefit the business and guests.
• Understanding of health and safety regulations and ability to ensure compliance in all operations.
• Comfort with technology, including reservation systems, online booking platforms, and basic office software.
• Cultural sensitivity and awareness, crucial in dealing with staff and guests from diverse backgrounds and cultures.

 

Hospitality and Tourism Manager Experience Requirements

Entry-level Hospitality and Tourism Managers typically have 1 to 3 years of experience, often acquired through internships or part-time roles in the hospitality or tourism industry.

This experience might include roles such as Front Desk Associate, Guest Relations Officer, or Travel Consultant.

Candidates seeking to advance to mid-level management roles should ideally have 3 to 5 years of experience in the hospitality or tourism sector.

This experience should include developing skills in areas such as customer service, event planning, hotel management, and travel coordination.

These professionals often gain experience in roles such as Hotel Supervisor, Event Coordinator, or Travel Agency Manager.

For senior-level management positions, candidates usually need more than 5 years of experience.

This experience should ideally involve some level of leadership or managerial responsibility, possibly as a Hotel Manager, Tourism Director, or a similar role.

Additionally, they should have demonstrated skills in strategic planning, budget management, team leadership, and other key areas of business management in the hospitality and tourism industry.

 

Hospitality and Tourism Manager Education and Training Requirements

A bachelor’s degree in hospitality, tourism management or a related field is generally required for the role of a Hospitality and Tourism Manager.

The curriculum for these programs typically includes subjects such as hospitality management, tourism marketing, event management, and travel coordination.

A master’s degree in hospitality or tourism management can provide advanced knowledge and may be preferred by some employers.

In addition to formal education, a Hospitality and Tourism Manager often requires several years of relevant work experience in the hospitality or tourism industry.

This experience can help managers understand the daily operations of hotels, restaurants, travel agencies, or other relevant businesses.

Some positions may also require certification from professional organizations such as the American Hotel & Lodging Educational Institute or the Travel and Tourism Research Association.

These certifications can demonstrate a manager’s professional competence and commitment to the industry.

Furthermore, strong business skills, proficiency in a foreign language, and understanding of various cultures can be beneficial in this global industry.

Continued professional development through courses and workshops can also be advantageous, as the hospitality and tourism industry is constantly evolving.

 

Hospitality and Tourism Manager Salary Expectations

A Hospitality and Tourism Manager earns an average salary of $54,300 (USD) per year.

However, this salary can significantly vary depending on factors such as level of experience, size and location of the establishment, and the specific sector of the hospitality and tourism industry in which they work.

 

Hospitality and Tourism Manager Job Description FAQs

What skills does a Hospitality and Tourism Manager need?

Hospitality and Tourism Managers should have excellent communication and interpersonal skills to interact with guests, staff, and other stakeholders.

They should be good at problem-solving to effectively handle any issues or complaints that arise.

Knowledge about the latest trends in the tourism industry, ability to plan and organize events, and marketing skills are also crucial.

Furthermore, they should possess strong leadership and team management abilities.

 

Do Hospitality and Tourism Managers need a degree?

While not always necessary, a degree in Hospitality, Tourism, or Business Management can be beneficial for this role.

Some employers may prefer candidates with a Master’s degree in a related field.

However, extensive experience in the hospitality and tourism industry, along with proven management skills, can also suffice in lieu of formal education.

 

What should you look for in a Hospitality and Tourism Manager resume?

A Hospitality and Tourism Manager’s resume should showcase their experience in the industry, especially in managerial roles.

Look for a track record of managing hospitality or tourism services, experience in customer service, and any achievements that demonstrate their ability to increase customer satisfaction or business performance.

Also, check for relevant certifications or education.

 

What qualities make a good Hospitality and Tourism Manager?

A good Hospitality and Tourism Manager should be highly organized, detail-oriented, and able to multi-task, given the dynamic nature of this industry.

They should possess strong leadership qualities, be able to motivate their team, and have a customer-focused approach.

Being adaptable and resilient, with the ability to handle pressure and make quick decisions, is also essential.

 

What are the main challenges of hiring a Hospitality and Tourism Manager?

One of the main challenges in hiring a Hospitality and Tourism Manager is finding someone with the right mix of leadership, industry knowledge, and customer service skills.

Because this role can be quite demanding and involves a lot of responsibility, it is important to find a candidate who is resilient, adaptable, and capable of handling stress effectively.

Another challenge could be attracting candidates who are willing to work unconventional hours, as this industry often operates outside of typical business hours.

 

Conclusion

And there you have it.

We’ve just given you a backstage pass to the ins and outs of being a hospitality and tourism manager.

Surprising, isn’t it?

It’s not all about juggling reservations and attending to guests.

It’s about orchestrating unforgettable travel experiences, one guest interaction at a time.

Armed with our comprehensive hospitality and tourism manager job description template and real-life case studies, you’re now ready to leap forward.

But why stop here?

Venture further with our job description generator. It’s your next destination for creating precision-tailored job listings or polishing your resume to perfection.

Keep in mind:

Every guest interaction shapes the bigger picture.

Let’s curate those experiences. Together.

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