Hospitality and Tourism Staff Job Description [Updated for 2025]

In the dynamic world of hospitality and tourism, the significance of dedicated and adept staff is more crucial than ever.

The industry evolves, and with each transformation, the demand for skilled individuals who can adapt, innovate, and maintain our standards of service grows.

But let’s delve deeper: What’s truly expected from hospitality and tourism staff?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the ideal candidate,
• Or simply fascinated by the inner workings of the hospitality and tourism industry,

You’ve come to the right place.

Today, we present a customizable hospitality and tourism staff job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Hospitality and Tourism Staff Duties and Responsibilities

Hospitality and Tourism Staff are responsible for providing exceptional customer service and creating a memorable experience for guests.

They manage various tasks related to accommodation, travel, event planning, and tourism.

Their duties and responsibilities include:

• Greeting guests and offering them assistance as needed
• Providing information to guests about the facilities, services, and attractions in the area
• Making travel arrangements and bookings for guests
• Handling guest check-ins and check-outs efficiently
• Responding promptly to guest queries and complaints and resolving them in a timely manner
• Maintaining cleanliness and orderliness in their assigned areas
• Performing various administrative tasks such as answering phone calls, managing bookings, and updating records
• Ensuring the safety and security of guests
• Assisting with event planning and coordination
• Collaborating with other team members to deliver high-quality guest service
• Continuously learning about local attractions and services to provide accurate information to guests

 

Hospitality and Tourism Staff Job Description Template

Job Brief

We are looking for dedicated Hospitality and Tourism Staff to provide excellent customer service and create memorable experiences for our guests.

The responsibilities will include handling reservations, managing hotel amenities, assisting in event planning, providing detailed information about local tourist spots, and maintaining guest satisfaction at all times.

Our ideal candidates have exceptional interpersonal skills, a keen eye for detail, and a passion for travel and tourism.

They should have the ability to anticipate guests’ needs and exceed their expectations.

 

Responsibilities

• Provide excellent customer service to guests and respond to their queries in a timely manner.
• Assist in managing check-ins, check-outs, and reservations.
• Maintain a high level of knowledge about the hotel’s services, pricing, and policies.
• Provide information about local attractions and services, including booking tours or tickets.
• Assist in planning and coordinating events and conferences.
• Maintain cleanliness and order in the work area.
• Handle guest complaints and issues promptly and professionally.
• Follow all company policies and procedures, and ensure compliance with safety and quality standards.
• Participate in regular training to stay updated about hospitality trends and practices.

 

Qualifications

• Proven work experience in the hospitality or tourism industry.
• Strong interpersonal and communication skills.
• Excellent customer service skills and ability to handle stressful situations.
• Proficiency in multiple languages is a plus.
• Knowledge of local attractions, events, and tourist destinations.
• Proficiency in using reservation systems and office software.
• High school diploma or equivalent. Degree in hospitality or tourism is a plus.

 

Benefits

• Employee discount
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• On-the-job training and development opportunities

 

Additional Information

• Job Title: Hospitality and Tourism Staff
• Work Environment: The role will mostly be based on-site at a hotel or tourist facility. Work hours may include weekends, holidays, and nights.
• Reporting Structure: Reports to the Hospitality or Tourism Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: Varies by experience and location
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time/Part-time/Seasonal
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Hospitality and Tourism Staff Do?

Hospitality and Tourism Staff work in various sectors including hotels, restaurants, travel agencies, and tourist attractions.

They can also work as independent consultants or tour guides.

Their primary role involves providing excellent customer service to guests and tourists.

This can include attending to guest queries, providing information about local tourist attractions, facilitating bookings, and ensuring guests have a comfortable and enjoyable stay.

If working in a hotel or restaurant, their duties may involve room management, cleaning, serving food, and maintaining general hygiene and aesthetics of the place.

As part of a travel agency, they may be involved in organizing tours, handling travel arrangements, or advising tourists on travel plans.

Hospitality and Tourism Staff often work closely with different departments to ensure smooth operations and high levels of customer satisfaction.

They may also handle any issues or complaints from guests, making sure they are resolved promptly and satisfactorily.

In addition, they stay updated on the latest trends in the tourism industry and use this knowledge to improve their services and offerings.

They are often the face of the organization and play a crucial role in creating a positive image for the company.

 

Hospitality and Tourism Staff Qualifications and Skills

A proficient hospitality and tourism staff member should possess skills and qualifications that align with the job description, such as:

• Superior customer service skills to cater to the diverse needs of guests and clients, ensuring their stay or tour is comfortable and enjoyable.
• Excellent communication skills to clearly and effectively interact with guests, understand their requirements, and address any queries or concerns they may have.
• Knowledge of travel planning and reservation systems to assist guests in making travel arrangements, bookings, and creating itineraries.
• Strong organizational skills to manage a wide range of tasks simultaneously, including managing bookings, dealing with inquiries, and coordinating with other staff members.
• Awareness of cultural and geographical factors relevant to the location, allowing them to provide informed advice and recommendations to guests.
• Ability to handle stressful situations and solve problems effectively when issues arise such as booking errors, complaints, or emergencies.
• Interpersonal skills that foster positive relationships with guests, encouraging repeat business and creating a welcoming environment.
• Understanding of health and safety regulations to ensure a safe, clean, and hospitable environment for guests.
• Physical stamina to work long hours, often on their feet, and the ability to handle heavy luggage or equipment if necessary.

 

Hospitality and Tourism Staff Experience Requirements

Entry-level candidates for Hospitality and Tourism roles typically require a minimum of 6 months to 1 year of experience.

This experience can be gained through internships, part-time roles, or summer jobs in hotels, travel agencies, resorts, or restaurants.

A strong understanding of customer service is often necessary for these roles.

Candidates with 1 to 3 years of experience are usually considered for more specialized roles in this field.

They might have worked as a Tour Guide, Front Desk Receptionist, Reservations Agent, or Catering Assistant.

These roles help develop their skills in communication, organization, problem-solving, and multitasking.

Those with more than 3 years of experience may have deep knowledge of the industry’s operations and might have specialized in a specific area like event management, hotel operations, or travel planning.

They may also have some leadership experience, which is desirable for supervisory or managerial roles.

Candidates with more than 5 years of experience are often considered for higher managerial roles.

These individuals typically have a proven track record of success in the industry and may have led teams or managed significant projects or events.

They are expected to have a strategic mindset, excellent leadership skills, and a strong understanding of the industry’s trends and challenges.

 

Hospitality and Tourism Staff Education and Training Requirements

To work in the hospitality and tourism industry, a minimum of a high school diploma or equivalent is usually required, although a bachelor’s degree in hospitality, tourism management, or a related field can be advantageous for advanced roles.

Courses in these programs usually include subjects such as marketing, management, customer service, business law, and economics.

Many employers offer on-the-job training, but some also prefer candidates with prior work experience in the hospitality industry.

This could include internships or part-time jobs in hotels, restaurants, or travel agencies.

In addition, obtaining certification from recognized hospitality and tourism organizations can enhance job prospects.

Certifications such as Certified Hospitality Supervisor (CHS) or Certified Guest Service Professional (CGSP) are highly valued in the industry.

Knowledge of one or more foreign languages can also be advantageous for roles that interact with international guests.

Furthermore, skills like communication, leadership, attention to detail, problem-solving and customer service are essential for success in this field.

Continuing education and professional development are also important in this industry, as they help professionals keep up with trends and advancements in the field.

 

Hospitality and Tourism Staff Salary Expectations

The average wage for Hospitality and Tourism staff is around $31,000 (USD) per year.

However, actual earnings can significantly vary based on factors such as specific role, experience, location, and the employing company.

Some more specialized or senior roles in this industry can command higher salaries.

 

Hospitality and Tourism Staff Job Description FAQs

What skills are necessary for a Hospitality and Tourism Staff?

Hospitality and Tourism staff should possess excellent communication and interpersonal skills to interact with clients from diverse backgrounds effectively.

They should also have strong organizational skills to manage multiple tasks and bookings concurrently.

The ability to provide top-notch customer service is crucial, as well as the capacity to problem-solve efficiently under pressure.

Knowledge of multiple languages can also be beneficial in this role.

 

Do Hospitality and Tourism Staff need any specific qualification?

While a degree is not always necessary, having a diploma or degree in hospitality, tourism, or a related field can be advantageous.

Many roles within the hospitality and tourism industry offer on-the-job training.

However, for higher-level positions, employers might prefer candidates with formal education and extensive experience in the field.

 

What should you look for in a Hospitality and Tourism Staff resume?

First and foremost, look for any relevant experience in the hospitality or tourism industry.

This can range from previous roles in hotels, travel agencies, or tourism services.

Customer service experience is also critical in this industry.

Check for language skills and any qualifications in hospitality or tourism.

Volunteer work or internships in these fields can also be beneficial.

 

What qualities make good Hospitality and Tourism Staff?

Good Hospitality and Tourism Staff are friendly, approachable, and patient.

They should be able to handle pressure and solve problems quickly and efficiently.

Excellent customer service skills are a must, as well as the ability to communicate clearly and effectively.

They should also be flexible and adaptable, as working hours can often include evenings, weekends, and holidays.

 

Is it challenging to hire Hospitality and Tourism Staff?

Hiring in the Hospitality and Tourism industry can be challenging due to the high turnover rates and seasonal nature of some roles.

However, with attractive benefits and a positive work environment, employers can attract and retain quality staff.

It is also beneficial to provide staff with opportunities for career growth and development within the organization.

 

Conclusion

So there you have it.

Today, we’ve unlocked the secret behind what it truly means to be in the hospitality and tourism sector.

Surprised?

It’s not just about providing services.

It’s about creating unforgettable experiences, one guest at a time.

With our ultimate hospitality and tourism staff job description template and real-life examples, you’re ready to make your next step.

But why end your journey here?

Venture further with our job description generator. It’s your passport to precisely tailored job listings or enhancing your resume to absolute excellence.

Bear in mind:

Every interaction contributes to the grand voyage.

Let’s curate these exceptional experiences. Together.

How to Become a Hospitality and Tourism Staff (Complete Guide)

The Professional Pitfalls: The Most Hated Jobs to Sidestep

The Excitement Employers: Enjoyable Jobs That Thrill

Chill Vibes Only: Discover the Top Low-Stress Jobs for a Zen Life

Tech Can’t Compete: The Human-Centric Jobs AI Will Never Fill