Hospitality Human Resources Manager Job Description [Updated for 2025]

In the bustling world of hospitality, the importance of a Human Resources Manager cannot be overstated.

As the industry thrives, the demand for skilled professionals to oversee, support, and nurture the workforce continues to rise.

But let’s delve deeper: What’s truly expected from a Hospitality Human Resources Manager?

Whether you are:

• A job seeker looking to understand the core of this role,
• A hiring manager outlining the ideal candidate,
• Or simply fascinated by the dynamics of human resources in hospitality,

You’re in the right place.

Today, we present a customizable Hospitality Human Resources Manager job description template, designed for easy posting on job boards or career sites.

Let’s get started.

Hospitality Human Resources Manager Duties and Responsibilities

Hospitality Human Resources Managers are responsible for overseeing all HR functions within a hospitality organization, such as hotels, restaurants, and resorts.

Their main role is to ensure that the business is staffed with skilled and qualified employees, while also ensuring these employees’ well-being.

Their duties and responsibilities include:

• Developing and implementing HR strategies and initiatives aligned with the overall business strategy
• Managing recruitment processes and ensuring the organization is staffed with the right talent
• Developing and monitoring overall HR strategies, systems, tactics and procedures across the organization
• Overseeing and managing a performance appraisal system that drives high performance
• Assessing training needs and coordinate learning and development initiatives for all employees
• Creating and revising job descriptions and ensuring they accurately reflect each position’s responsibilities
• Ensuring legal compliance by monitoring and implementing applicable human resource federal and state requirements, conducting investigations, maintaining records
• Managing employee relations issues such as disputes, disciplinary actions, and terminations
• Maintaining pay plan and benefits program
• Overseeing employee safety, welfare, wellness, and health reporting

 

Hospitality Human Resources Manager Job Description Template

Job Brief

We are seeking a dedicated and experienced Hospitality Human Resources Manager to join our team.

Your primary responsibility will be to oversee all aspects of human resources practices and processes, focusing on the recruitment, development, and retention of talent within the hospitality industry.

The ideal candidate will have a broad knowledge of human resources and a strong understanding of the hospitality industry.

The goal is to promote corporate values and enable business success through job design, recruitment, performance management, training & development, employment cycle changes, and talent management.

 

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation, and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Ensure legal compliance throughout human resource management

 

Qualifications

• Proven working experience as HR manager or other HR executive in the hospitality industry
• People oriented and results driven
• Demonstrable experience with human resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labor law and HR best practices
• Degree in Human Resources or related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Training and development opportunities

 

Additional Information

• Job Title: Hospitality Human Resources Manager
• Work Environment: This position is based at our central office, but may require travel to various locations. Some remote work may be available.
• Reporting Structure: Reports to the Director of Human Resources.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $85,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Hospitality Human Resources Manager Do?

Hospitality Human Resources Managers primarily work in establishments such as hotels, restaurants, or travel agencies where they handle human resource issues.

Their key role is to hire, train, and ensure the professional growth of their employees.

They plan and conduct new employee orientation to foster a positive attitude towards the organizational objectives.

They also handle staff issues and implement HR policies.

They are responsible for creating and maintaining a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety.

They assess the need for training and development for employees and provide the necessary training when required.

Hospitality Human Resources Managers also oversee employee benefits programs and employee retention initiatives.

They ensure that their workplace complies with all health and safety regulations.

Their role may also involve managing payroll, resolving conflicts between employees, and handling disciplinary procedures.

They are also responsible for ensuring that the organization’s HR practices comply with legal and professional standards.

Overall, the primary goal of a Hospitality Human Resources Manager is to ensure the smooth and profitable operation of a company’s human resources department by managing staff and providing them with the resources to meet their job requirements.

 

Hospitality Human Resources Manager Qualifications and Skills

A proficient Hospitality Human Resources Manager should possess a variety of skills and qualifications that align with your job description, such as:

• Strong understanding of the hospitality industry, along with its operational practices and challenges.
• Excellent leadership and management skills to lead the HR team and manage various personnel issues.
• Exceptional communication and interpersonal skills to build effective relationships with staff, management, and stakeholders.
• Experience in recruitment, performance management, and workforce planning to ensure the right talent is in the right place at the right time.
• Knowledge of employment laws and regulations, as well as the ability to ensure compliance within the organization.
• Ability to develop and implement HR policies and procedures that align with the organization’s goals and objectives.
• Conflict resolution skills to handle any disputes or issues that may arise within the workforce.
• Proven track record in providing advice and guidance on HR matters to management and staff alike.
• Strong analytical skills to assess HR metrics and use the data to inform strategic planning.
• Ability to manage and administer employee benefits programs, ensuring they meet employee needs and align with company objectives.

 

Hospitality Human Resources Manager Experience Requirements

Aspiring Hospitality Human Resources Managers generally need to have a bachelor’s degree in human resources, business administration, or a similar field.

They also need to have between 3 to 5 years of experience in a human resources department, preferably within the hospitality industry.

In addition to this, they should have experience with human resources practices such as recruitment, benefits administration, employee relations, and legal compliance.

Familiarity with various HR software and databases is also often required.

Candidates who have progressed to a supervisory role in human resources can be ideal for a Hospitality Human Resources Manager role.

These individuals would have gathered experience coordinating the HR team, and overseeing HR policies and procedures.

For those with more than 5 years of experience, they may be ready for a senior role.

This could include overseeing multiple properties or a larger HR department, and typically involves strategic planning and implementation of HR initiatives.

In some instances, a candidate may be considered for the role if they have substantial years of experience in a related field such as hospitality management, and show a strong understanding of human resources practices.

 

Hospitality Human Resources Manager Education and Training Requirements

Hospitality Human Resources Managers typically need a bachelor’s degree in human resources, business administration, or a related field.

This degree provides students with a strong foundation in topics like employment law, labor relations, organizational behavior and strategic management.

In addition to the bachelor’s degree, some employers may prefer candidates with a master’s degree in human resources management, labor relations, or an MBA with a concentration in human resources.

These advanced degrees can provide a deeper understanding of the strategic role HR plays in hospitality organizations.

Work experience in the hospitality industry, particularly in a human resources role, is also beneficial.

This helps individuals to understand the unique challenges of the industry and how to effectively manage and motivate a diverse and often transient workforce.

Certifications are not typically required but can demonstrate a commitment to the profession and a mastery of the skills necessary for the role.

Examples include the Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), and Certified Hospitality Human Resources Executive (CHHRE) credentials.

Ongoing training and development are also important in this role, as HR Managers must stay up-to-date with changes in employment law and best practices in employee relations, compensation, benefits, and recruitment.

This can be achieved through regular professional development workshops, seminars, or courses.

 

Hospitality Human Resources Manager Salary Expectations

A Hospitality Human Resources Manager can expect to earn an average salary of $61,292 (USD) per year.

The actual salary can vary significantly based on factors such as years of experience, the size and type of the hospitality establishment, and the geographical location.

 

Hospitality Human Resources Manager Job Description FAQs

What skills does a Hospitality Human Resources Manager need?

Hospitality Human Resources Managers need strong interpersonal and communication skills to liaise with employees at all levels.

They should possess excellent problem-solving abilities, strategic thinking for workforce planning, and strong knowledge of employment law.

Further, they need to be tactful and discrete when handling sensitive issues, and must have a strong understanding of diversity and inclusion in the workplace.

 

Do Hospitality Human Resources Managers need a degree?

Most often, Hospitality Human Resources Managers need a bachelor’s degree in human resources, business administration, or a related field.

Some employers might prefer candidates with a master’s degree or professional HR certifications.

In-depth industry experience can also be beneficial.

 

What should you look for in a Hospitality Human Resources Manager resume?

When evaluating a Hospitality Human Resources Manager’s resume, look for a combination of HR knowledge and hospitality industry experience.

Check for a degree in HR or a related field, prior experience in HR roles, and understanding of labor laws and HR best practices.

Also, take note of any experience in conflict resolution, employee training, and benefits administration.

 

What qualities make a good Hospitality Human Resources Manager?

A good Hospitality Human Resources Manager should be a people person, empathetic, approachable, and able to handle conflicts with neutrality and discretion.

They should be highly organized, detail-oriented, and able to maintain confidentiality.

Their leadership skills should be strong, and they should have the ability to influence and negotiate when necessary.

 

Is it difficult to hire a Hospitality Human Resources Manager?

Hiring a Hospitality Human Resources Manager can be challenging due to the specific combination of skills and experience needed for the role.

Finding a candidate with both comprehensive HR knowledge and a deep understanding of the hospitality industry can be difficult.

Hence, a thorough and well-planned recruitment process is necessary to attract the right candidates.

 

Conclusion

So there you have it.

Today, we’ve unveiled the true essence of being a Hospitality Human Resources Manager.

And guess what?

It’s not just about hiring and firing.

It’s about shaping the future of hospitality, one personnel decision at a time.

With our handy Hospitality Human Resources Manager job description template and real-world examples, you’re ready to take the reins.

But why stop there?

Delve further with our job description generator. It’s your next step towards precision-crafted listings or finessing your CV to perfection.

Remember:

Every personnel decision contributes to the overall guest experience.

Let’s shape the future of hospitality. Together.

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