Hotel Cleaner Job Description [Updated for 2025]

In the fast-paced world of hospitality, the role of hotel cleaners has never been more crucial.

As standards for cleanliness and hygiene soar, there is a growing demand for diligent individuals who can maintain, rejuvenate, and secure our hotel environments.

But what exactly is expected from a hotel cleaner?

Whether you are:

• A job seeker trying to understand the responsibilities of this role,
• A hiring manager defining the perfect candidate,
• Or simply curious about the daily tasks of hotel cleaning,

You’ve come to the right place.

Today, we present a versatile hotel cleaner job description template, designed for effortless posting on job boards or career websites.

Let’s dive right in.

Hotel Cleaner Duties and Responsibilities

Hotel Cleaners perform a range of tasks related to maintaining cleanliness and hygiene standards in a hotel.

They are responsible for ensuring a comfortable, neat, and attractive environment for guests.

The daily duties and responsibilities of a Hotel Cleaner include:

• Cleaning and sanitizing rooms, bathrooms, and common areas
• Changing bedsheets, pillowcases, and towels
• Replenishing amenities such as toiletries, drinking glasses, and information brochures
• Vacuuming carpets, dusting furniture, and mopping floors
• Emptying waste bins and replacing the liners
• Washing windows, walls, ceilings, and woodwork as needed
• Inspecting rooms for any damages and reporting them to the supervisor
• Restocking cleaning supplies and notifying management when supplies are running low
• Complying with health and safety regulations
• Performing deep cleaning tasks periodically or as required

 

Hotel Cleaner Job Description Template

Job Brief

We are seeking a meticulous and efficient Hotel Cleaner to maintain and uphold the high standard of cleanliness within our hotel.

The Hotel Cleaner’s responsibilities include cleaning guest rooms, common areas, and other facilities, replenishing supplies, and responding to guest requests.

The ideal candidate should have a keen eye for detail, excellent stamina, and a positive attitude.

 

Responsibilities

• Ensure all rooms are cared for and inspected according to standards
• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Empty and clean trash containers and dispose of trash in a sanitary manner
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices
• Replenish room supplies, such as soap and shampoo
• Monitor and report necessary domestic repairs and replacements
• Check and maintain equipment to ensure it is in working order
• Respond to guest queries and requests

 

Qualifications

• Proven experience as a cleaner or housekeeper
• Ability to work with little supervision and maintain a high level of performance
• Customer-oriented and friendly
• Knowledge of English language
• High school diploma is a plus but not required
• Flexibility to work in shifts
• Prioritization and time management skills
• Working knowledge of cleaning appliances and their operations and maintenance

 

Benefits

• Medical insurance
• Retirement plan
• Employee discounts
• Paid time off
• Opportunity for overtime hours

 

Additional Information

• Job Title: Hotel Cleaner
• Work Environment: The job involves physical work and requires the ability to lift and carry up to 25 pounds and stand for extended periods.
• Reporting Structure: Reports to the Housekeeping Supervisor or Hotel Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $10.00 minimum to $15.00 maximum per hour
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time, Part-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume to [email address or application portal].

 

What Does a Hotel Cleaner Do?

Hotel Cleaners are essential staff members in the hospitality industry who ensure that all areas of a hotel are clean, tidy, and welcoming for guests.

Hotel Cleaners are responsible for cleaning and sanitizing rooms and public areas such as hallways, lobbies, and bathrooms.

They change bed linens, vacuum floors, dust furniture, and refill toiletries.

They may also clean windows, polish floors, and launder bed linens and towels.

In addition to cleaning, they also inspect rooms for maintenance issues and report any damages or malfunctions to the hotel management.

Hotel Cleaners often interact with guests, so they must provide polite and professional customer service.

They may also handle lost items left by guests, storing them properly and ensuring they are returned to their rightful owners.

Their role is crucial in maintaining the hotel’s reputation for cleanliness and customer satisfaction, and they often work closely with other hotel staff such as receptionists and maintenance teams to ensure a seamless guest experience.

 

Hotel Cleaner Qualifications and Skills

Hotel Cleaners require a set of specialized skills and qualifications to ensure the hotel maintains a clean, sanitary, comfortable and tidy environment for its guests and staff, including:

• Attention to detail to ensure thorough cleaning and maintenance of the hotel rooms, bathrooms, and common areas.
• Understanding of cleaning techniques and safety procedures to provide efficient cleaning services while maintaining a high standard of hygiene and preventing accidents.
• Physical stamina and mobility, including the ability to reach, kneel and bend, for extended periods to clean various areas of the hotel.
• Time management skills to complete assigned tasks promptly and maintain the cleaning schedule.
• Customer service skills to interact positively with guests, handle their requests and complaints, and ensure their comfort and satisfaction.
• Ability to work independently or as part of a team, demonstrating good interpersonal skills.
• Knowledge of using and maintaining cleaning equipment and tools, as well as using appropriate quantities of cleaning supplies to prevent wastage.

 

Hotel Cleaner Experience Requirements

Hotel cleaners typically start their career with little to no experience in the field, as most of the skills required for the job are learned through on-the-job training.

However, some employers may prefer candidates who have previous experience in housekeeping or cleaning, such as in a private residence or another hotel.

Entry-level hotel cleaners may have experience in similar roles such as a janitor, domestic cleaner or have undertaken casual cleaning jobs.

They usually gain experience in understanding the standards of cleanliness required, as well as how to use cleaning products and equipment safely and effectively.

Candidates with 1 to 2 years of experience as a hotel cleaner are often familiar with the cleaning procedures and protocols of a hotel environment.

They are typically adept at managing their time and tasks effectively, and may have acquired some customer service skills.

Those with more than 3 years of experience may have additional responsibilities such as training new cleaners, inventory management, and possibly even some supervisory duties.

They may also have experience in providing deep cleaning services and handling more complex tasks such as carpet cleaning or upholstery care.

Hotel cleaners with over 5 years of experience are often considered for leadership roles such as housekeeping supervisor or manager, particularly if they have demonstrated strong communication, team management, and problem-solving skills throughout their career.

 

Hotel Cleaner Education and Training Requirements

Hotel Cleaners, also known as housekeeping staff or room attendants, typically require no formal education to secure a position.

However, a basic level of education to understand cleaning instructions and deal with guests is desired.

High School diploma or equivalent education is commonly acceptable among employers.

Training for hotel cleaners is often provided on the job, where they learn how to use various cleaning equipment, chemicals, and understand hotel standards for cleanliness and presentation.

While it’s not required, some hotel cleaners may opt to complete a certificate program in hospitality or housekeeping.

These programs typically cover topics like customer service, safety and sanitation, and laundry operations.

Some hotels may require hotel cleaners to participate in ongoing training programs to stay updated on best practices for cleaning and sanitation, especially in light of increased attention to cleanliness due to public health concerns.

Experience in a similar role or in the cleaning industry can be beneficial but is not always necessary.

The most important skills for a hotel cleaner are attention to detail, ability to work quickly and efficiently, and strong customer service skills.

 

Hotel Cleaner Salary Expectations

A Hotel Cleaner can expect to earn an average wage of $11.00 (USD) per hour.

This wage can fluctuate depending on factors such as the cleaner’s years of experience, the location of the hotel, and the size and prestige of the employing hotel.

 

Hotel Cleaner Job Description FAQs

What skills does a Hotel Cleaner need?

Hotel Cleaners need to have a strong attention to detail to ensure spaces are kept clean and presentable.

They should also have physical stamina as the role often requires long periods of standing, bending, and lifting.

Good time management skills are also necessary to complete tasks efficiently.

Basic knowledge of cleaning products and their proper usage is a plus.

 

Do Hotel Cleaners need any specific qualifications or training?

While there are no formal education requirements to become a Hotel Cleaner, having a high school diploma can be a plus.

On-the-job training is typically provided by most establishments to familiarize cleaners with the hotel’s standards and procedures.

In some instances, hotels may require Cleaners to have some prior experience in housekeeping or cleaning roles.

 

What should you look for in a Hotel Cleaner resume?

In a Hotel Cleaner’s resume, look for previous cleaning or housekeeping experience, which can indicate their familiarity with cleaning tasks and maintaining hygiene standards.

It’s also beneficial if they have worked in similar settings like hotels or guest houses.

Any certificates in hygiene or safety training can also be advantageous.

 

What qualities make a good Hotel Cleaner?

A good Hotel Cleaner is reliable, punctual, and can work independently with minimal supervision.

They should have good physical health to handle the demands of the job and must be diligent about following hygiene standards and cleaning procedures.

An eye for detail is important to ensure all areas are kept to a high standard of cleanliness.

Good communication skills are also a plus, as they may often interact with hotel guests.

 

Is it difficult to hire Hotel Cleaners?

The difficulty in hiring Hotel Cleaners can vary based on location and demand.

In some areas, there might be a high turnover rate in this field, leading to a continuous need for new hires.

However, due to the nature of the job not requiring specific qualifications, it’s often possible to find willing candidates.

The challenge lies more in finding reliable, dedicated workers who will uphold the hotel’s cleaning and customer service standards.

 

Conclusion

So there you have it.

Today, we’ve given you a glimpse into the vital role of a hotel cleaner.

Surprised?

It’s not just about cleaning rooms.

It’s about creating a welcoming environment, one room at a time.

With our trusty hotel cleaner job description template and real-world examples, you’re ready to take the next step.

But why not go further?

Dig deeper with our job description generator. It’s your go-to tool for creating detailed job listings or fine-tuning your resume to absolute perfection.

Bear in mind:

Every detail in a room contributes to the overall guest experience.

Let’s create that experience. Together.

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