Hotel Shuttle Driver Job Description [Updated for 2025]

In the bustling world of hospitality, the role of hotel shuttle drivers is often underrated.
As the travel industry continues to thrive, there’s a growing demand for professional drivers who can ensure seamless transportation for hotel guests.
But what exactly is expected from a hotel shuttle driver?
Whether you are:
- A job seeker curious about the responsibilities of this role,
- A hiring manager outlining the perfect candidate,
- Or simply fascinated by the many roles in the hospitality industry,
You’ve come to the right place.
Today, we present a customizable hotel shuttle driver job description template, designed for straightforward posting on job boards or career sites.
Let’s dive right in.
Hotel Shuttle Driver Duties and Responsibilities
Hotel Shuttle Drivers are responsible for transporting guests to and from the hotel to their various destinations, offering top-notch customer service, and ensuring the safety and comfort of all passengers.
The duties and responsibilities of a Hotel Shuttle Driver include:
- Driving the hotel’s shuttle bus, transporting hotel guests to and from the airport, train station, or other local destinations
- Assisting guests with their luggage
- Maintaining a clean and safe vehicle, including checking oil, brakes, tires, lights and ensuring that the vehicle is in good working condition
- Adhering to all traffic and corporate regulations to ensure a safe and pleasant journey for the passengers
- Providing information and answering queries about the local area, including giving directions or recommending attractions and restaurants
- Maintaining a professional and friendly demeanor at all times to provide excellent customer service
- Keeping records of shuttle usage and reporting any maintenance or performance issues to hotel management
- Helping guests with special needs or requests, such as those with disabilities, ensuring they are comfortable and their needs are met during the journey
Hotel Shuttle Driver Job Description Template
Job Brief
We are in search of a dependable Hotel Shuttle Driver to transport guests between the hotel and local destinations.
Responsibilities include helping passengers with their luggage, adhering to a specific schedule, and ensuring that the vehicle is in excellent operating condition.
Ideal candidates will have excellent customer service skills, a clean driving record, and the ability to work flexible hours, including evenings, weekends and holidays.
The ultimate goal is to provide a pleasant and safe transportation experience for hotel guests.
Responsibilities
- Transport guests to and from designated locations in a friendly and professional manner
- Assist guests with their luggage
- Maintain the vehicle clean and in good condition
- Adhere to all traffic and corporate regulations
- Report any accidents or injuries to the management immediately
- Ensure the shuttle service is provided in a timely manner
- Provide information to guests about the local area and hotel amenities
- Perform routine vehicle inspections
- Resolve any guest complaints in a calm and professional manner
Qualifications
- Proven work experience as a shuttle driver, taxi driver, or similar role
- A valid driver’s license
- A clean driving record
- Excellent communication and customer service skills
- Ability to work varying shifts, including evenings, weekends and holidays
- Knowledge of the local area’s roadways and attractions
- High school diploma or equivalent
- Ability to lift heavy luggage
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
- Employee discount
Additional Information
- Job Title: Hotel Shuttle Driver
- Work Environment: Primarily in the shuttle vehicle, with exposure to varying weather conditions. Some light physical work, such as assisting guests with luggage, is required.
- Reporting Structure: Reports to the Transportation Manager or Hotel Manager.
- Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
- Pay Range: $25,000 minimum to $35,000 maximum
- Location: [City, State] (specify the location or indicate if remote)
- Employment Type: Full-time
- Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].
What Does a Hotel Shuttle Driver Do?
Hotel Shuttle Drivers are primarily employed by hotels and resorts to provide transportation services for their guests.
Their job includes operating the shuttle bus, van, or car, transporting guests between the hotel and nearby locations such as airports, train stations, or local attractions.
They are responsible for providing a safe, timely, and friendly trip for all passengers.
Hotel Shuttle Drivers are also responsible for maintaining the cleanliness of the vehicle and ensuring it is in good working condition.
They carry out simple vehicle maintenance tasks such as refueling, checking tire pressure, and reporting any mechanical issues to the hotel management for immediate repair.
They also help guests with their luggage and provide information about the local area, hotel amenities, and services.
Their role often includes being the first point of contact for guests, so providing excellent customer service is a crucial aspect of their job.
They should be ready to answer queries, provide recommendations, and ensure a positive experience for the guests.
In addition, they may be required to keep logs of their trips including details of pick-up and drop-off times, and distances covered.
Hotel Shuttle Driver Qualifications and Skills
A proficient Hotel Shuttle Driver should possess the skills and qualifications in line with your job description, such as:
- Possessing exceptional driving skills to ensure safe and smooth transportation of hotel guests to and from different locations.
- Strong knowledge of local routes, landmarks and traffic patterns to ensure timely arrival and departure.
- Excellent interpersonal and communication skills to interact with guests, answer their queries and provide them with travel information.
- Ability to maintain a professional appearance and provide a positive company image to the public.
- Possessing a clear understanding of customer service principles and practices to ensure guest satisfaction.
- Exceptional time management skills to adhere to pick-up and drop-off schedules.
- Ability to manage and perform minor vehicle maintenance tasks, such as cleaning and checking vehicle condition regularly.
- Physical stamina to assist guests with luggage and remain alert during driving hours.
- Ability to abide by all transportation laws and maintain a clean driving record.
Hotel Shuttle Driver Experience Requirements
Hotel Shuttle Drivers are generally required to have a valid driver’s license and a clean driving record.
Most employers prefer candidates who have previous experience in a similar role, such as a taxi or bus driver, which usually requires at least 1-2 years of experience.
In addition to driving experience, many hotels also prefer candidates who have customer service experience, as the role involves interacting with hotel guests.
Some hotels may provide on-the-job training for this aspect of the role, but others may require previous experience in a customer-facing role.
For higher-level or more specialized roles, such as driving large shuttle buses or limousines, hotels may require additional qualifications, such as a commercial driver’s license (CDL) and relevant training.
These roles may require 3-5 years of professional driving experience.
Finally, for leadership or supervisory roles within hotel transportation services, candidates may need significant experience in transportation management and a proven track record of leadership.
This generally requires more than 5 years of relevant experience.
Hotel Shuttle Driver Education and Training Requirements
Hotel Shuttle Drivers typically require a high school diploma or equivalent education.
They must also possess a valid driver’s license and often require a commercial driver’s license (CDL) depending on the size of the shuttle they are driving.
In many instances, they will need to pass a background check and have a clean driving record.
Some states or employers may also require a physical health exam to ensure they are fit for the job.
Experience in customer service is a plus as shuttle drivers frequently interact with hotel guests.
Many hotels provide on-the-job training, which includes familiarization with routes, handling luggage, and understanding company policies.
While not always required, some drivers may choose to complete professional driving courses or certification programs to enhance their skills and employability.
Lastly, knowledge of multiple languages can be beneficial given the international nature of hotel guests.
Hotel Shuttle Driver Salary Expectations
A Hotel Shuttle Driver can expect to earn an average wage of $13.67 (USD) per hour.
This compensation can fluctuate depending on factors such as experience, the location of the hotel, and the specific company that owns the hotel.
Hotel Shuttle Driver Job Description FAQs
What skills does a Hotel Shuttle Driver need?
Hotel Shuttle Drivers need excellent driving skills and a good understanding of local traffic laws and routes.
They should have great customer service skills to interact with guests and handle their luggage, if necessary.
They should also possess the ability to remain calm under stress, maintain a professional appearance, and be punctual.
Do Hotel Shuttle Drivers need any special licensing or certification?
Yes, Hotel Shuttle Drivers need a valid driver’s license.
Depending on the state and the size of the vehicle they’re driving, they may also need a commercial driver’s license (CDL).
Previous experience in professional driving or customer service can also be beneficial.
What should you look for in a Hotel Shuttle Driver resume?
Firstly, ensure that they have the required licenses for driving.
They should also demonstrate good driving records with no traffic violations.
Look for experience in customer service roles or professional driving roles, such as taxi drivers or couriers.
Some knowledge about your hotel location and surrounding areas can be an added advantage.
What qualities make a good Hotel Shuttle Driver?
A good Hotel Shuttle Driver should have excellent driving skills and a comprehensive understanding of traffic laws.
They should be polite, punctual, and have a strong commitment to customer service.
Being able to handle stress effectively, especially in traffic or when under time pressure, is also crucial.
Additionally, they should have good physical health, as the job may require lifting heavy luggage.
What are the daily duties of a Hotel Shuttle Driver?
A Hotel Shuttle Driver starts the day by inspecting their vehicle for cleanliness and safety.
They then begin their scheduled pick-ups and drop-offs for the hotel guests.
This could include airport transfers, trips to local attractions, or transportation to business meetings.
They interact with guests, assist with luggage, and answer any questions about the local area.
Finally, they maintain a log of their trips and report any vehicle issues to the hotel management.
Conclusion
And there you have it.
Today, we’ve unlocked the secrets of what it truly means to be a hotel shuttle driver.
Guess what?
It’s not just about driving guests to and from the airport.
It’s about providing exceptional service, ensuring safety and comfort, one ride at a time.
With our comprehensive hotel shuttle driver job description template and real-world examples, you’re ready to accelerate your career.
But why hit the brakes now?
Drive further with our job description generator. It’s your roadmap to creating meticulous job listings or fine-tuning your resume to excellence.
Remember:
Every journey contributes to the larger guest experience.
Let’s navigate that journey. Together.
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