How to Become a Charity Shop Volunteer (From Bargains to Blessings)
If you’ve ever envisioned contributing to your community or wondered what it takes to become a charity shop volunteer, you’ve landed on the right page.
In this guide, we’ll delve into the SPECIFIC steps you need to follow to commence your journey as a charity shop volunteer. We’ll discuss:
- The essential skills required.
- The training that will equip you for the role.
- How to secure a position as a charity shop volunteer.
So, whether you’re a novice in volunteering or a seasoned helper seeking a new avenue to give back, stay tuned.
We’re about to unfold the roadmap to becoming a charity shop volunteer.
Let’s get going!
Steps to Become a Charity Shop Volunteer
Step 1: Research the Role and Responsibilities
Before you decide to become a Charity Shop Volunteer, it is essential that you understand the duties and responsibilities that the role entails.
Researching the role will allow you to determine whether the role aligns with your skills, interests and available time.
Charity Shop Volunteers are primarily responsible for sorting and pricing donations, arranging displays, customer service and handling cash transactions.
Some volunteers may also be involved in managing the shop’s social media or online presence.
Other duties may include tidying the shop and maintaining cleanliness, or even helping with fundraising events.
It’s important to note that the specific duties may vary depending on the size and nature of the charity.
You may find it helpful to visit a few local charity shops, talk to the staff and volunteers, and observe the daily operations.
You can also search online for more information about the role of a Charity Shop Volunteer.
Understanding the responsibilities of this role will prepare you for the tasks you would be asked to carry out and will give you an idea if you are suited for this kind of voluntary work.
Step 2: Determine Your Availability and Commitment Level
As a charity shop volunteer, your role is often flexible and can work around your personal schedule.
Before applying or approaching a charity shop, assess your availability and the level of commitment you can afford.
Many charity shops will appreciate any time you can give, whether it’s a couple of hours a week or several days.
Consider other commitments you might have like work, family, or school.
It’s important to be realistic about your time so that you can provide consistent assistance and not overextend yourself.
Communicate your availability upfront and be clear about any limitations or preferences you have.
Remember, volunteering is not only about helping others, but it should also be a sustainable and enjoyable experience for you.
It’s essential to commit to a schedule that is manageable for you to maintain a long-term and fruitful relationship with the charity shop.
Step 3: Identify Local Charity Shops and Their Causes
Before deciding to volunteer, it’s important to research and identify local charity shops in your area.
Familiarize yourself with the various causes they support, the type of work they do, and their impact on the community.
This will help you find a charity shop that aligns with your passions and values.
Charity shops support diverse causes, like poverty relief, animal welfare, child education, environmental protection, and many more.
Some charity shops may be generalist, supporting a wide range of causes, while others might be focused on a specific cause or issue.
Also, it is advisable to understand their operations and the roles volunteers typically play.
This could range from sorting and pricing goods, to sales and customer service, to marketing and event organization.
This will give you a clear idea of what to expect and will help you identify where you could contribute best.
Remember, volunteering is not only about giving your time and effort, but also about believing in the cause you are supporting.
Identifying the right charity shop will ensure your volunteering experience is meaningful and rewarding.
Step 4: Develop Interpersonal and Customer Service Skills
As a Charity Shop Volunteer, one of the key aspects of your role will involve dealing with customers and potential donors.
This means that having strong interpersonal and customer service skills is crucial.
You will need to be able to communicate effectively, be it in addressing customer queries, explaining the organization’s mission to potential donors or working harmoniously with your fellow volunteers.
Additionally, possessing excellent customer service skills can help promote a positive image for the charity, encouraging more people to shop and donate.
Part of developing these skills can come from previous customer-facing roles, but don’t worry if you don’t have this experience.
Many organizations provide training for volunteers, which will guide you on the best practices for dealing with customers and donors.
Practice is also key; the more you interact with people, the better you’ll become at it.
Moreover, developing empathy and patience can greatly improve your interactions with customers.
Remember, working in a charity shop means you’ll likely encounter people from all walks of life – understanding and respecting this diversity can make you a more effective volunteer.
Remember, your role as a Charity Shop Volunteer is not only about selling goods, but also about representing the charity and its cause.
The way you interact with customers can have a big impact on the reputation and success of the charity.
Step 5: Familiarize Yourself with Retail Operations
As a charity shop volunteer, a good chunk of your responsibilities may revolve around retail tasks.
This could include sorting and pricing donations, arranging displays, and serving customers.
Therefore, it’s helpful to have a basic understanding of retail operations.
If you’re new to retail, you might want to spend some time learning about it.
This could involve doing online research or even spending some time in a retail environment as a customer to observe how things work.
Pay attention to how products are priced and displayed, how customer service is handled, and how the overall store is organized.
Also, remember that each charity shop might have its own unique way of doing things.
Once you start your volunteer work, make it a point to learn the specific procedures of the shop you’re working in.
Ask questions when you’re unsure and always be open to feedback and instruction.
Lastly, understanding the importance of excellent customer service can’t be overstated.
Regardless of your role, you’ll likely interact with customers at some point.
Being able to provide friendly, helpful service can greatly contribute to the success of the shop and the satisfaction of its customers.
Step 6: Volunteer for Events or Short-Term Opportunities
Before committing to a long-term volunteer position, it may be beneficial to first volunteer for short-term opportunities or events organized by the charity shop.
This will give you an idea of what the role entails, and help you understand if it suits your interests and capabilities.
Such opportunities could range from helping at a special sale event, assisting with a charity fundraiser or sorting out donations during peak seasons.
Not only will this give you hands-on experience, but it also offers a chance to familiarize yourself with the charity’s mission, work culture, and team members.
If you enjoy these short-term experiences, it can confirm your commitment and readiness for a more regular, long-term volunteering role.
Plus, showing initiative and dedication can also impress the staff, which can be beneficial when applying for a permanent volunteer position.
Step 7: Complete Volunteer Application and Interview
After you’ve identified a charity shop where you would like to volunteer, the next step is to complete their volunteer application process.
This usually involves filling out a volunteer application form with details about your personal information, relevant experience, skills, and availability.
This form provides the organization with the information they need to consider you for a volunteer role.
Some charity shops also require potential volunteers to submit to a background check.
This is a routine step to ensure the safety and security of the organization, its employees, customers, and other volunteers.
After your application has been reviewed, you may be invited for an interview.
This is an opportunity for the charity shop to get to know you better, assess your suitability for the role, and discuss any questions or concerns you may have.
The interview can be a formal or informal meeting depending on the organization.
Prepare for the interview by researching about the charity, being ready to discuss your skills and motivations for volunteering, and thinking of any questions you might have.
Remember, volunteering is a two-way process – while the charity is assessing your suitability, you should also be assessing if the role and the organization are a good fit for you.
Once you successfully pass the application and interview stage, you will usually receive training and induction before you start your volunteering work.
Step 8: Attend Training Sessions Provided by the Charity Shop
Once you have been accepted as a volunteer, it’s time to start preparing for your role.
Most charity shops provide training sessions for new volunteers.
These sessions will give you an understanding of the shop’s day-to-day operations and responsibilities.
You will learn how to handle customer inquiries, manage the cash register, sort and price donations, and maintain the overall cleanliness and organization of the shop.
Training sessions may also cover the charity’s mission and policies, as well as its health and safety procedures.
Some shops provide training on specific roles, such as visual merchandising or bookkeeping.
It’s important to attend these sessions to ensure that you are well-prepared to carry out your duties effectively and in compliance with the charity’s standards.
Remember, being a charity shop volunteer is not just about selling secondhand goods.
It’s also about promoting the charity’s cause, so make sure to familiarize yourself with their mission and values.
This will allow you to confidently engage with customers and answer any questions they may have about the charity.
Lastly, don’t be afraid to ask questions during your training.
The more knowledge you have about the shop and its operations, the more confident and efficient you will be in your role.
Step 9: Stay Informed About the Charity’s Mission and Inventory
As a Charity Shop Volunteer, it is crucial to understand the mission and the cause of the charity you are supporting.
By staying informed about the mission, you will be better equipped to answer any questions customers may have about where their money is going.
This knowledge will also fuel your passion for the work, making your volunteer experience more enjoyable and meaningful.
Additionally, it’s important to stay updated on the shop’s inventory.
This can involve understanding what items are in stock, where they are located, and their prices.
Knowledge about the inventory can assist you in providing customer service, organizing the shop and identifying items that are in high demand.
You may also be responsible for sorting donations and deciding what items are suitable for sale.
By staying knowledgeable about the inventory, you can maximize the shop’s sales and therefore its donations to the charity.
Remember, the more you know about the charity and the shop, the more efficient and effective you will be as a volunteer.
Step 10: Uphold the Charity Shop’s Values and Practices
As a Charity Shop Volunteer, it is of utmost importance that you uphold and promote the values and practices of the shop.
This not only includes the principles that guide the charity’s mission but also the operational practices that ensure smooth functioning of the shop.
The charity’s mission could range from poverty alleviation, to supporting medical research, to aiding environmental conservation efforts.
Understanding and aligning with this mission will allow you to better interact with customers, answer their questions and effectively contribute to the cause.
In terms of operational practices, this means adhering to the procedures of the shop, like appropriate handling and pricing of goods, maintaining cleanliness, and providing great customer service.
Adherence to these practices is crucial in ensuring the shop runs smoothly and is able to generate the necessary funds for its mission.
You should also embody professionalism and respect in all interactions, whether with customers, fellow volunteers or shop managers.
This helps create a positive environment in the shop and reinforces the charity’s reputation in the community.
By upholding the charity shop’s values and practices, you not only contribute significantly to their mission but also gain a sense of fulfillment and satisfaction, knowing you are part of a cause that’s making a difference.
Step 11: Engage with Customers and Promote the Charity
As a volunteer, one of your primary tasks will be to interact with the customers who visit the shop.
This could involve answering any queries they may have about the products, or explaining the mission and work of the charity.
Your role isn’t limited to just selling items, but also to promote the charity and its cause.
Remember, every customer is a potential donor or a long-term supporter of the charity.
Therefore, it is important to make a positive impact on them through polite and friendly conversation.
If they are interested in the cause, provide them with further information about how they can contribute or get involved.
In addition, ensure that the shop and its products are presented well and appear inviting to customers.
This not only helps to increase sales but also reflects positively on the charity you are representing.
It’s also beneficial to have a good understanding of the charity’s work and mission.
This will allow you to effectively promote the charity and its cause to customers and potential donors.
You could learn more about the charity through their website, pamphlets, or by speaking to the charity manager.
Interacting with customers and promoting the charity are key aspects of being a charity shop volunteer.
By doing so, you are helping to raise awareness and support for the charity’s cause.
Step 12: Develop Organization and Merchandising Skills
As a charity shop volunteer, it’s crucial that you develop good organization and merchandising skills.
These skills will help you manage donations, maintain store cleanliness, and effectively display merchandise to attract customers and increase sales.
You might receive a variety of items for the charity shop, from clothes and books to furniture and electronics.
Therefore, learning how to categorize these items appropriately will help you sort through donations effectively, ensuring that each item is placed in the right department or section of the store.
Good merchandising skills will also allow you to showcase the items in a way that is both attractive and allows customers to easily navigate the shop.
This might involve arranging clothes by size and color, displaying books by genre, or grouping similar items together.
Remember, the goal is to make the shopping experience as pleasant as possible for customers, encouraging them to purchase more and ultimately contribute more towards the charity.
In addition, these skills also involve learning how to create effective window displays to catch the eye of passers-by and draw them into the shop.
A well-organized and appealing store can attract more customers and increase the shop’s revenue, which directly benefits the charity you are supporting.
If you do not already have these skills, consider seeking out training opportunities, such as retail management courses, workshops, or online tutorials.
Alternatively, you can learn on the job by observing other experienced volunteers or staff members and asking for their advice.
Step 13: Receive Feedback and Improve Your Role Performance
Volunteering in a charity shop is an ongoing learning process.
After you’ve been volunteering for a while, it’s important to take the time to assess your performance and seek feedback from your supervisor or the shop manager.
The feedback will help identify areas where you excel and where you can improve.
Additionally, observing other volunteers and their work techniques can provide valuable insights into how to better perform your role.
This feedback process is not a one-time activity, but an ongoing one, so ensure to regularly check-in for feedback.
Always be open to constructive criticism, and don’t hesitate to ask questions if you’re unsure about how to improve.
Taking initiative and showing a desire to learn can help you become more efficient and effective in your role.
This not only contributes to the success of the charity shop but also helps in your personal development.
Remember, the main goal is to contribute positively to the organization’s mission.
So, continuously learning and improving is a crucial step in being a successful Charity Shop Volunteer.
Step 14: Consider Long-Term Volunteering or Career Opportunities in Nonprofits
After volunteering in a charity shop for some time, you may find that the nonprofit sector appeals to you and you want to further your involvement.
At this point, you should start considering long-term volunteering or even paid career opportunities within nonprofit organizations.
Long-term volunteering could involve committing to a specific charity or cause for a prolonged period.
This allows you to have a greater impact, develop a deeper understanding of the organization’s work, and build stronger relationships with fellow volunteers and staff.
On the other hand, if you’re interested in making a career out of your passion for nonprofit work, you might want to explore job opportunities in the sector.
Nonprofits employ professionals in a variety of roles, from fundraising and marketing to project management and administration.
To prepare for a career in nonprofits, you might want to pursue further education, such as a degree in nonprofit management or social work, or gain more practical experience through internships or fellowships in related fields.
Remember, the skills you’ve developed as a charity shop volunteer – such as customer service, teamwork, and problem-solving – can be highly valuable in many nonprofit roles.
Likewise, your demonstrated commitment to volunteering can be a strong selling point when applying for jobs in the sector.
Step 15: Advocate for the Charity and Encourage Others to Volunteer
As a charity shop volunteer, you are in an excellent position to advocate for the charity, its mission, and its impact on the community.
Your firsthand experience with the charity’s work and your commitment to the cause can make your voice a powerful tool in promoting the organization and attracting more volunteers.
Reach out to people in your community and your social circles, and share your experiences as a volunteer.
Discuss the impact the charity has had, the difference it is making, and the benefits of volunteering.
You can use social media platforms, community events, and personal interactions to spread the word.
Furthermore, consider organizing volunteering activities or informational sessions to encourage others to get involved.
Introducing potential volunteers to the charity shop environment can help them to see the value of their contribution and inspire them to join the team.
Remember, every additional volunteer means more support for the charity’s mission, leading to greater impact.
Your advocacy is not just about increasing the number of volunteers; it is about strengthening the charity’s capacity to serve the community.
Charity Shop Volunteer Roles and Responsibilities
A Charity Shop Volunteer plays a crucial role in managing the day-to-day operations of a charity shop.
This includes customer service, merchandising, and maintaining the cleanliness and organization of the shop.
They are responsible for creating a positive shopping experience for customers, while also assisting in raising funds for the charity organization.
They have the following roles and responsibilities:
Customer Service
- Provide excellent customer service to enhance the shopping experience.
- Answer customer queries about products and the charity’s work.
- Handle cash transactions and operate the till.
Merchandising
- Sort, price, and display items in an attractive manner.
- Replenish stock and ensure the shop floor is well-stocked.
- Organize window displays to attract customers.
Donation Management
- Receive donations from the public and provide receipts if necessary.
- Sort and categorize donated items based on quality and type.
- Arrange for storage or disposal of unsuitable items.
Shop Maintenance
- Keep the shop clean and tidy to maintain a pleasant environment.
- Ensure all products and areas of the shop comply with health and safety regulations.
Team Work
- Work closely with other volunteers, shop managers, and staff.
- Participate in team meetings and training sessions.
Charity Awareness
- Promote awareness of the charity’s mission and work.
- Act as an ambassador for the charity, representing its values and aims.
Administration
- Help with administrative tasks such as stocktaking or record keeping.
Continual Learning
- Stay updated about the charity’s activities and the wider sector.
- Take part in relevant training and development opportunities.
Flexibility
- Be adaptable to perform different tasks as needed in the shop.
- Assist with special events or fundraising activities.
What Does a Charity Shop Volunteer Do?
Charity Shop Volunteers usually work for nonprofit organizations and their main goal is to support the mission of the charity by assisting in the daily operations of their retail stores.
Their duties often include sorting and pricing donated items such as clothing, books, toys and household goods.
They ensure all items are in good condition and correctly priced according to the shop’s guidelines.
Charity Shop Volunteers also help with merchandising, arranging items in an appealing and organized manner to attract customers.
They restock the shop floor as items are sold and may assist with window displays.
In addition to these tasks, volunteers often serve customers by providing information, answering queries and handling cash transactions at the till.
They are responsible for providing a high level of customer service to encourage repeat custom and increase sales.
Volunteers may also be involved in promoting the charity’s cause to customers and encouraging further donations.
They play a key role in creating a welcoming and friendly atmosphere in the shop.
It’s also common for Charity Shop Volunteers to assist with administrative tasks such as maintaining records of stock and sales, and they may be involved in organizing special events or promotions.
Overall, the role of a Charity Shop Volunteer is about supporting the charity’s objectives, maximizing income from sales, and providing a positive experience for customers.
Essential Charity Shop Volunteer Skills
- Communication: Volunteers are often the first point of contact for customers. Therefore, excellent verbal communication skills are vital for greeting and engaging with customers, explaining the charity’s cause, and answering queries.
- Customer Service: Providing excellent customer service, including assisting customers, answering questions, and handling complaints in a polite and professional manner, is crucial.
- Teamwork: Charity shops are typically run by teams of volunteers. The ability to work effectively within a team, share responsibilities, and contribute to a positive working environment is essential.
- Organizational Skills: Volunteers must sort, price, and display donated items in an organized manner. They also need to keep the shop floor tidy and maintain a clean and welcoming environment.
- Initiative: The ability to work independently, show initiative and make decisions on pricing and displaying items is necessary.
- Basic Math Skills: Volunteers often handle cash transactions, so basic math skills are needed for giving correct change and balancing the cash register.
- Patience: Dealing with a variety of customers and performing repetitive tasks requires patience and understanding.
- Flexibility: Volunteers need to be flexible in their duties, which may include stocking shelves, cleaning, cashiering, or even promoting the charity’s mission to customers.
- Passion: Volunteers should have a passion for the charity’s cause. This enthusiasm can help attract customers and encourage donations.
- Punctuality: Being reliable and punctual is crucial as volunteers need to adhere to their shifts and ensure the smooth running of the shop.
- Physical Stamina: The role may require standing for long periods and lifting heavy items, so a certain degree of physical stamina is essential.
- Respectfulness: Volunteers should demonstrate respect for diversity, maintaining a positive attitude towards all customers and colleagues regardless of their background or circumstances.
Charity Shop Volunteer Career Path Progression
The Foundation: Shop Assistant
Your journey in this role typically begins as a Shop Assistant.
In this role, you help with the daily operations of the charity shop, such as restocking shelves, organizing donations, and assisting customers.
Here are some tips for success in this role:
- Learn Continuously: Understand the mission of the charity and learn about the products and services offered.
- Customer Service: Develop strong customer service skills, as they are key in this role.
- Team Work: Be ready to work in a team, supporting each other to achieve the shop’s goals.
The Ascent: Senior Shop Assistant
With experience and a demonstrated commitment to the cause, you can progress to become a Senior Shop Assistant.
In this role, you’ll have more responsibilities such as supervising volunteers, handling more complex customer inquiries and helping with shop promotions.
Here’s how to excel:
- Leadership: Develop your leadership skills and become a role model for other volunteers.
- Problem Solving: Improve your ability to handle difficult situations and solve problems.
- Initiative: Show initiative in improving shop processes and customer experience.
Reaching New Heights: Shop Manager
The next step is the Shop Manager position.
You’ll be responsible for the overall running of the shop, including volunteer management, budget control, and creating an inviting shop environment.
To thrive in this role:
- Management Skills: Develop your ability to manage a diverse team of volunteers and handle shop operations.
- Budgeting: Learn to manage the shop’s budget effectively to support the charity’s goals.
- Networking: Build relationships with the local community to promote the shop and its cause.
Beyond the Horizon: Area Manager and Beyond
With further experience and dedication, you could move into an Area Manager role, overseeing several shops within a certain geographical area.
Here, you’ll be responsible for staff training, strategic planning and ensuring all shops meet their targets.
Here’s what to focus on:
- Strategic Planning: Develop strategies to improve sales and promote the charity across all shops in your area.
- People Management: Enhance your ability to inspire, lead, and manage a larger team.
- Community Engagement: Foster strong relationships with the wider community, local businesses, and other charities.
Pinnacle of Success: Regional or National Retail Manager
At the highest levels, you might aspire to become a Regional or National Retail Manager.
In these roles, you would be responsible for managing multiple area managers, developing national strategies, and making significant contributions to the charity’s mission and success.
Charity Shop Volunteer Salary
Volunteer Charity Shop Worker
- Compensation: Typically Unpaid
- Volunteer workers at charity shops usually offer their time free of charge, helping to sort through donated items, organizing the store, assisting customers and potentially operating cash registers. The reward is often the satisfaction of contributing to a good cause and giving back to the community.
Volunteer Charity Shop Supervisor
- Compensation: Typically Unpaid
- Volunteer supervisors take on added responsibilities such as coordinating other volunteers’ schedules, resolving any issues that may arise in the shop, and generally ensuring smooth operation. Despite the extra work, this position is usually unpaid, like other volunteer roles, with the reward being an increased sense of contribution and responsibility.
Charity Shop Manager
- Median Salary: $30,000 – $40,000 per year
- While many roles in a charity shop are filled by volunteers, some shops do employ paid staff in managerial positions. These individuals are responsible for overseeing the daily operations of the shop, training and managing volunteers, and ensuring the shop runs efficiently. The salary depends on the size of the charity and the specific responsibilities of the role.
Charity Shop Volunteer Work Environment
Charity Shop Volunteers typically work in brick-and-mortar stores run by charitable organizations.
These shops may be located in city centers, shopping malls, or residential neighborhoods, depending on the organization and its target demographic.
Volunteers may have flexible working hours based on their availability and the shop’s operating hours.
They may work part-time or full-time and may need to work on weekends when shops are often busiest.
The environment is typically friendly and community-focused, with a strong emphasis on teamwork and collaboration.
Volunteers interact with a diverse range of people including customers, donors, and other volunteers.
The work can be physically demanding at times, with tasks such as sorting donations, arranging displays, and cleaning the store.
However, it can also be rewarding, as volunteers play a vital role in raising funds for the charity’s cause.
After gaining experience, volunteers may have the opportunity to take on more responsibility, such as training new volunteers, managing certain aspects of the store, or even coordinating events and campaigns.
FAQs About Becoming a Charity Shop Volunteer
What skills do I need to become a Charity Shop Volunteer?
Charity Shop Volunteers require a variety of skills, but notably, they need good communication skills, the ability to work well in a team, and the ability to handle money and conduct transactions, if required.
As a volunteer, you may also need to possess problem-solving skills to handle a variety of situations that may arise in the shop.
Lastly, a friendly, patient, and positive demeanor is always beneficial in this role.
Do I need any specific qualifications to become a Charity Shop Volunteer?
No, specific qualifications aren’t usually required to become a Charity Shop Volunteer.
However, any experience in retail or customer service could be beneficial.
Most importantly, volunteers should have a willingness to help, be reliable, and possess a positive attitude.
Can I become a Charity Shop Volunteer if I work or study full-time?
Absolutely.
Many charity shops are flexible and require volunteers for a few hours a week, which can be arranged according to your schedule.
However, it’s important to commit to the hours you’ve agreed to help ensure the smooth running of the shop.
What are the benefits of being a Charity Shop Volunteer?
Volunteering at a charity shop can provide a wealth of benefits such as gaining valuable work experience, enhancing your CV, building your confidence, improving your social skills, and making new friends.
It’s also a great way to give back to your community and support a cause you care about.
Can I use my experience as a Charity Shop Volunteer to get paid work in the future?
Yes, certainly.
Volunteering can be a great stepping stone to paid employment.
It provides you with practical experience that can be very attractive to future employers, particularly if you are considering a career in retail, customer service, or the charity sector.
Conclusion
And there you have it.
Embarking on a journey to become a charity shop volunteer may not be a path many people consider, but it’s undeniably fulfilling.
Equipped with the right attitude, dedication, and a spirit of giving, you’re well on your way to making a significant difference in your community.
Keep in mind, the journey might be filled with unexpected turns, but the rewards are boundless. Your selfless efforts could lead to a positive change in someone’s life, and that’s a priceless feeling.
So, take that first step. Immerse yourself in understanding the needs of your community. Connect with like-minded individuals. And most importantly, never cease to give back.
Because your community is waiting for the change you can bring.
And if you’re looking for personalized guidance on starting or advancing your journey as a charity shop volunteer, check out our AI-Powered Volunteer Path Advisor.
This free tool is designed to offer customized advice and resources to help you navigate your volunteering journey effectively.
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