How to Become a Technical Support Analyst (Taming Tech Troubles)
If you’ve ever been intrigued by troubleshooting complex technical issues or pondered about the journey to becoming a Technical Support Analyst, you’ve come to the right place.
In this guide, we’ll delve into the SPECIFIC steps you need to embark on your career as a Technical Support Analyst. We’ll discuss:
- The skills you need.
- The education that can pave your way.
- How to secure a job as a Technical Support Analyst.
So, whether you’re a novice in the tech world or an experienced individual aiming to enhance your skills, keep reading.
We’re about to unfold the roadmap to becoming a Technical Support Analyst.
Let’s dive in!
Steps to Become a Technical Support Analyst
Step 1: Understand the Role of a Technical Support Analyst
A Technical Support Analyst’s role involves troubleshooting and solving issues related to computer systems, software, and hardware.
They are responsible for responding to user queries, diagnosing technical problems, developing effective solutions, and maintaining hardware and software systems to optimize business operations.
These professionals often act as the go-to people for companies and are expected to provide fast and useful technical assistance on computer systems.
This role requires the ability to translate complex technical terminology into simple terms for clients and employees.
Start by exploring online resources, blogs, forums and job boards to get a good understanding of the role.
You could also reach out to current Technical Support Analysts via networking sites like LinkedIn to gain a personal insight into the role.
Understanding the role fully before embarking on any educational or training journey is important to ensure it is a job you would enjoy and excel in.
Step 2: Obtain a Relevant Educational Background
Becoming a Technical Support Analyst requires a degree or diploma in a relevant field.
Most employers prefer applicants who have an associate’s or bachelor’s degree in Computer Science, Information Technology, or a related field.
However, some may accept an applicant with a non-IT degree, provided that they have relevant certifications or demonstrated experience.
During your studies, focus on courses that develop your understanding of computer systems, software, and networks.
You may also want to take classes that enhance your problem-solving and communication skills, as these are critical for providing effective technical support.
While studying, try to gain practical experience through internships or part-time jobs in IT support roles.
This will not only provide you with hands-on experience but will also allow you to understand the day-to-day responsibilities and challenges of a Technical Support Analyst.
Furthermore, constantly updating your skills through self-learning or additional courses is essential due to the rapidly evolving nature of technology.
For instance, you might choose to learn about cloud technologies, cybersecurity, or specific software applications relevant to your desired industry.
Remember, your goal should be to build a strong foundation in technical knowledge coupled with good interpersonal skills.
This combination is crucial for a successful career as a Technical Support Analyst.
Step 3: Gain Proficiency in Computer Systems and Networks
As a Technical Support Analyst, one of your primary responsibilities will be troubleshooting computer systems and networks.
To succeed in this role, you must have a deep understanding of these systems.
This can be gained through formal education in computer science or information technology, or through practical experience.
Familiarize yourself with different operating systems such as Windows, Linux, and MacOS.
Understand the basics of computer networking, including the knowledge of IP addressing, firewalls, routers, and switches.
You should also gain proficiency in the use of network diagnostic tools.
In addition, you should have a good understanding of various software applications commonly used in business environments, including Microsoft Office Suite, email clients, and various database systems.
Often, technical support analysts are required to assist users with these applications.
You could consider earning certifications from recognized organizations such as CompTIA, Cisco or Microsoft to validate your skills and increase your chances of securing a role as a Technical Support Analyst.
Certifications such as CompTIA A+ or Network+, Cisco Certified Network Associate (CCNA), or Microsoft Certified: Azure Fundamentals could be beneficial.
Remember, practical, hands-on experience is invaluable.
Try to gain experience by setting up your own network or troubleshooting for friends and family.
This will not only give you practical skills but also help in problem-solving and communication which are integral parts of a Technical Support Analyst’s job.
Step 4: Develop Strong Problem-Solving Skills
Technical Support Analysts are often the first point of contact when technical issues arise, making strong problem-solving skills essential.
It is important to develop and hone these skills in order to effectively address and resolve software or hardware problems that customers may encounter.
You can cultivate your problem-solving skills in various ways.
For instance, engage in activities that involve technical troubleshooting, such as fixing issues with a personal computer or assisting friends and family with their technical difficulties.
You could also consider taking courses on critical thinking or problem-solving.
These can provide you with a structured approach to tackle complex problems.
Working in a help desk or similar role can also help you develop these skills in a professional context.
In these roles, you’ll learn to diagnose issues, identify the best solutions, and implement these solutions in a timely manner.
Simultaneously, consider cultivating related skills such as patience, communication, and empathy.
These will help you interact more effectively with customers, understand their problems clearly, and explain technical solutions in a way that non-technical individuals can understand.
Remember, as a Technical Support Analyst, your role is not just to fix problems, but also to ensure customer satisfaction.
Your ability to solve problems efficiently and effectively directly contributes to this end.
Step 5: Build Experience with Help Desk Software
To be a successful Technical Support Analyst, it is important to have a practical understanding and hands-on experience with various help desk software.
This software is often used by organizations to streamline their technical support process and manage customer issues effectively.
Experience with such software can be a real asset, as it allows you to efficiently track, prioritize, and solve problems that users face.
You can gain experience with this software by using it in an internship, entry-level job, or even through self-guided training.
Some of the popular help desk software include JIRA, Zendesk, and ServiceNow.
Understanding how these systems work and having the ability to adapt to new software quickly is crucial in this role.
As you build your experience, try to understand not only how to use the software but also how to customize it to fit the specific needs of an organization.
This could include creating custom scripts, adjusting settings for better performance, or integrating it with other systems to streamline operations.
This kind of expertise can make you a more valuable asset to employers and open up more opportunities for career advancement.
Remember, being a Technical Support Analyst isn’t just about fixing issues but also about improving the overall process to provide better user experience and satisfaction.
The more you understand about help desk software, the better equipped you will be to achieve these goals.
Step 6: Seek Out Internships or Entry-Level Positions
After acquiring the necessary education and certifications, it’s time to get some hands-on experience in the field of technical support.
Internships and entry-level positions are excellent ways to gain the practical experience and insight that can prove invaluable as you progress in your career.
Many companies offer internships to students or recent graduates in technical support or IT.
These programs allow you to work alongside experienced professionals, observe day-to-day operations, and learn more about the industry’s demands.
Internships can also provide you with a chance to apply what you have learned in real-world scenarios.
Entry-level positions, on the other hand, can provide you with a steady job while you learn and grow as a professional.
As a Technical Support Analyst, you might start in a help desk role, answering customer inquiries, troubleshooting software or hardware issues, and escalating complex issues to higher-level staff.
Whether through an internship or an entry-level position, this step allows you to build your resume, broaden your network, and potentially secure a full-time role in the future.
Remember, it’s crucial to show initiative, eagerness to learn, and a customer-focused attitude, as these are key traits employers look for in a Technical Support Analyst.
Step 7: Obtain Certifications Related to Technical Support
Acquiring certifications can provide you a competitive edge in the field of technical support.
These certifications demonstrate your proficiency in certain technical aspects, ensuring your potential employers of your ability to handle complex technical issues.
There are many certifications that you can pursue to boost your technical support analyst career.
For instance, CompTIA A+ certification is considered an industry standard for a technical support role.
It covers areas such as troubleshooting, networking, operating systems, IT security, and more.
Another valuable certification is the Microsoft Certified: Azure Fundamentals.
This certification demonstrates your understanding of cloud concepts, Azure services, Azure workloads, security and privacy in Azure, as well as Azure pricing and support.
Moreover, you may consider the Cisco Certified Entry Networking Technician (CCENT) certification which validates your ability to install, operate, and troubleshoot a small enterprise branch network.
Before deciding which certification to pursue, make sure to identify the most in-demand skills in your desired position or industry.
This will help you choose the most relevant certification that can increase your chances of securing a job or advancing in your career.
Consider taking preparatory courses or training programs to help you pass the certification exams.
Step 8: Sharpen Communication and Customer Service Skills
As a Technical Support Analyst, your role involves a lot of interaction with users facing technical difficulties.
Therefore, excellent communication and customer service skills are a must.
You need to be able to explain complex technical issues to non-technical users in a way they can easily understand.
You can sharpen your communication skills by taking communication classes, joining public speaking clubs, or even volunteering for roles that require public speaking.
Remember, the goal is to become an effective communicator, able to explain solutions clearly and simply.
In addition to communication, you also need to hone your customer service skills.
This involves being patient, empathetic, and solution-oriented when dealing with customers.
Consider taking customer service courses or training to improve in this area.
In the tech industry, where reputation is everything, providing excellent customer service can make a significant difference.
Lastly, always stay updated with emerging technologies and innovations.
This will not only enhance your technical knowledge but also make you more confident when interacting with customers.
Becoming a Technical Support Analyst isn’t just about understanding technology; it’s about being able to use that knowledge to help others in a pleasant and efficient manner.
Step 9: Stay Current with Technology Trends
As a Technical Support Analyst, it’s crucial to keep yourself updated with the latest technology trends and innovations.
As technology constantly evolves, so will the problems and challenges you will encounter in your role.
Staying current with the latest software, hardware, and system applications can help you to troubleshoot issues more effectively and provide better service to customers or colleagues.
You can stay updated by reading tech blogs, attending seminars, webinars, or conferences, or by taking additional courses or training.
It’s also beneficial to engage in online communities and forums where tech enthusiasts discuss the latest trends and solutions to common problems.
This will not only help you understand the evolving tech landscape but also the best practices for dealing with various technical issues.
In addition to this, consider getting certified in new technologies.
Various organizations offer certifications in areas like cloud computing, cybersecurity, and network administration.
These not only enhance your skills but also make you more valuable to your employer and competitive in the job market.
Remember, continuous learning and adapting is key in a technology-driven role like a Technical Support Analyst.
The more updated you are, the better you can support and drive the technological capabilities of your organization.
Step 10: Network with IT Professionals
Networking is a vital step in the path to becoming a Technical Support Analyst.
It’s important to make connections within the IT industry, as these connections could potentially lead to job opportunities or offer insight into the latest trends and technologies.
Start by connecting with your classmates and instructors if you are currently in a degree program or taking IT courses.
Attend industry events such as seminars, workshops, or conferences to meet other professionals in the field.
Join IT-related organizations or groups, both online and offline, where you can engage in discussions, share knowledge, and learn from others.
You can also use professional networking platforms like LinkedIn to connect with IT professionals from different parts of the world.
Follow companies that you are interested in and participate in discussions related to your field.
Remember, networking is not just about meeting people.
It’s about building relationships.
Be genuine, show interest in what others are doing, and be willing to help when you can.
This will make you more memorable and people are more likely to refer you for opportunities when they arise.
Moreover, networking helps you understand the industry better, discover the skills that are in demand, and learn about different roles in IT support, all of which will assist in your career development.
Step 11: Prepare Your Resume and Cover Letter
As a Technical Support Analyst, your resume and cover letter can significantly impact your job search.
These two documents are the first impression potential employers have of you, so it’s essential to make them count.
Start by crafting your resume.
It should include your contact information, an objective statement that highlights your career goals, a detailed summary of your technical skills, and a comprehensive list of your past work experience related to technical support.
This may include tasks such as troubleshooting, hardware and software installation, network management, and customer service.
Remember to use action verbs and quantify your achievements where possible, as this makes your accomplishments more evident and compelling.
Also, include any relevant certifications you have achieved, such as CompTIA A+, Network+, or ITIL Foundation, which are often sought after in this field.
Education should also be listed, but be sure to highlight your technical skills and experience as these are typically more important in this role.
Once your resume is complete, work on your cover letter.
This should not merely repeat the information in your resume but instead provide a personal introduction and a brief summary of your qualifications and why you are the right fit for the job.
Be specific about your experience in providing technical support and problem solving and ensure to tailor your cover letter to each job application.
Always proofread your resume and cover letter for any grammatical errors or typos.
These documents are a reflection of your professionalism and attention to detail, so make sure they represent you well.
Utilize online resources, resume samples, and templates as a guide, but ensure your resume and cover letter are unique to you and your experiences.
Remember, the job market can be competitive, so a well-crafted resume and cover letter can help set you apart from other applicants.
Step 12: Apply for Technical Support Analyst Positions
After obtaining the necessary certifications and skills, the next step is to start applying for Technical Support Analyst positions.
This can be accomplished by researching and identifying companies that have openings for this role.
You can check on job boards, company websites, and professional networking sites such as LinkedIn. Additionally, attending job fairs or networking events can help you connect with potential employers.
When applying for jobs, ensure your resume is up-to-date and accurately reflects your skills and experiences relevant to the role.
Highlight your technical skills, problem-solving abilities, and any experience you have in customer service.
Ensure your cover letter is tailored for each application and details why you are interested in the role and how your skills make you a strong candidate.
Prepare for potential interviews by rehearsing answers to common interview questions for Technical Support Analyst roles.
These can range from technical queries about your knowledge and experience, to behavioral questions about how you handle customer service situations or troubleshoot problems.
Remember that the job search may take time and persistence.
If you do not get a job offer immediately, do not get discouraged.
Keep refining your resume and cover letter, practicing your interview skills, and applying for new positions.
Be persistent and stay positive throughout the process.
Technical Support Analyst Roles and Responsibilities
Technical Support Analysts provide technical support and assistance to customers and colleagues alike, ensuring that all technology, including hardware and software systems, are functioning correctly and efficiently.
They have the following roles and responsibilities:
Technical Assistance
- Offer technical support to customers and users experiencing problems with hardware, software, networking, and other computer related technologies.
- Provide solutions to clients via telephone, email, or remote access.
Troubleshooting and Problem Solving
- Analyze, identify, and solve technical problems.
- Test and evaluate new technology.
- Diagnose and resolve technical hardware and software issues.
Customer Support
- Communicate effectively with customers and clients to understand their technical problems.
- Provide prompt and accurate feedback to customers.
- Train customers on how to use hardware and software effectively.
Documentation
- Record, track, and document the problem-solving process.
- Update customer data and produce activity reports.
Product Knowledge
- Maintain a deep knowledge of the organization’s products or services.
- Provide information about products and services to customers.
System Maintenance
- Perform system maintenance tasks, including preventive measures and updating systems.
- Ensure technology is accessible and equipped with current hardware and software.
Collaboration
- Work closely with cross-functional teams like software engineers, network engineers, and system administrators.
Continuous Learning
- Keep up-to-date with new technology trends and issues.
- Attend trainings and seminars to broaden knowledge on emerging technologies and products.
Escalation Management
- Escalate unresolved issues to the appropriate internal teams.
- Follow up with customers to ensure their technical issues are resolved.
Reporting
- Prepare and present reports on incident trends and statistics.
- Provide feedback and recommendations to team leaders and managers on service improvements.
What Does a Technical Support Analyst Do?
Technical Support Analysts are a critical part of any organization that relies heavily on technology.
They work across industries and can be found in corporations, IT firms, and even small businesses.
Their primary role is to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
This can be done either in person, over the phone, or digitally through email or chat platforms.
They are also responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
They may also be tasked with installing, modifying, cleaning, and repairing computer hardware, software, and peripherals.
Technical Support Analysts often work with other IT professionals to troubleshoot more complex issues and play a vital role in ensuring the smooth operation of an organization’s technological infrastructure.
They continuously monitor and maintain the computer systems and networks within an organization in a technical support role.
If there are any issues or changes required, such as forgotten passwords, viruses or email issues, the Technical Support Analyst will be the first person employees will come to.
Additionally, a Technical Support Analyst may be responsible for creating and updating technical documentation, manuals, and user guides.
They often play a crucial role in user training and may be tasked with conducting workshops to improve the technical skills within an organization.
Their role is not only to resolve technical issues but also to provide an excellent customer service experience, ensuring that all users feel supported and comfortable with the technology they are using.
Essential Technical Support Analyst Skills
- Problem-solving: Technical Support Analysts often need to diagnose and resolve issues related to hardware, software, and network systems. The ability to logically work through problems and find appropriate solutions is critical.
- Communication: The role involves regularly interacting with clients, stakeholders, and team members. Clear and articulate communication, both written and verbal, is vital to explain complex technical issues in easy-to-understand terms.
- Technical Proficiency: Knowledge of various operating systems (like Windows, macOS, Linux), computer hardware, networking, and software applications is essential. Analysts should understand how different technologies work and interact with each other.
- Customer Service: Providing excellent customer service is a must. This involves being patient, empathetic, and capable of handling frustrated clients while remaining professional and helpful.
- Time Management: Analysts often have to juggle multiple tasks and priorities, making effective time management and the ability to work under pressure crucial.
- Attention to Detail: They need to pay close attention to details to accurately diagnose and fix technical issues. This also involves careful documentation of problems and their resolutions.
- Research Skills: Not every problem will have an immediate or obvious solution. The ability to effectively research issues and stay updated with current technology trends and solutions is important.
- SQL: Many roles may require familiarity with SQL for troubleshooting database-related issues.
- Troubleshooting: This role often involves diagnosing and correcting software and hardware problems. Knowledge of popular troubleshooting techniques and tools is crucial.
- Teamwork: Technical Support Analysts often work as part of a larger IT team and need to collaborate effectively with others to resolve more complex issues.
- Understanding of ITIL: Knowledge of IT Infrastructure Library (ITIL) practices can be beneficial in managing services and delivering value to the business.
- Knowledge of Cloud Services: With many businesses moving to cloud platforms, understanding services like AWS, Google Cloud, or Microsoft Azure can be a key skill.
- Training Skills: Analysts may also have to train other staff members or clients in using certain technologies or software, so good teaching skills can be useful.
- Patience: Users may have varying levels of technical knowledge. Being patient and taking the time to understand the issue thoroughly before offering solutions is important.
- Adaptability: Technology constantly evolves. The ability to learn quickly and adapt to new technologies, tools, or procedures is a must-have skill.
Technical Support Analyst Career Path Progression
The Foundation: Junior Technical Support Analyst
Starting your career as a Junior Technical Support Analyst, you are the first line of support for customers or employees experiencing technical issues.
You are a quick learner and are eager to understand the intricacies of the technical systems in use.
Key responsibilities often include troubleshooting minor problems and escalating more complex issues.
Here are some strategies for success:
- Customer Service Skills: Focus on improving your communication skills and developing a positive, problem-solving attitude.
- Technical Knowledge: Get familiar with the technology and systems in use to better assist users.
- Patience: Understand that everyone has different levels of technical understanding. Be patient and explain solutions in an accessible manner.
The Ascent: Technical Support Analyst
After gaining experience and technical knowledge, you may progress to a full-fledged Technical Support Analyst role.
At this stage, you are capable of handling more complex issues and are often involved in maintaining and enhancing system performance.
Here’s how you can excel:
- Problem-Solving Skills: Enhance your ability to diagnose and troubleshoot more complex technical problems.
- Interpersonal Skills: Work on your ability to communicate technical information in a clear, user-friendly manner.
- Documentation: Learn to document common issues and their resolutions for future reference and for the benefit of your team.
Reaching New Heights: Senior Technical Support Analyst
As a Senior Technical Support Analyst, you have a wealth of technical knowledge and experience.
You are often relied upon to solve the most complex problems and may take on a leadership role within your team.
To thrive in this role:
- Mentoring: Share your knowledge and experiences with junior members of the team to help them grow.
- Leadership: Take initiative in managing projects and coordinating with different teams.
- Proactive Learning: Stay up-to-date with the latest technological advancements to ensure your skills remain relevant and useful.
Beyond the Horizon: Lead Roles and Beyond
As you continue to advance, you could move into roles such as Technical Support Manager, IT Director, or even Chief Information Officer (CIO).
These positions require a blend of technical expertise and leadership skills.
Here’s how to shine in these roles:
- Strategic Thinking: Develop your ability to strategize and plan for the technological needs of the organization.
- People Management: Improve your ability to lead and motivate a team, and manage conflicts.
- Business Acumen: Understand the business side of things to align IT strategy with business goals.
Pinnacle of Success: Chief Information Officer (CIO)
Reaching the role of a CIO or similar high-level positions, you have a major influence over IT infrastructure and strategy in your organization.
You’ll be responsible for managing large teams, making critical IT decisions, and aligning technology initiatives with business goals.
Technical Support Analyst Salary
Entry-Level Technical Support Analyst
- Median Salary: $40,000 – $60,000 per year
- Entry-level technical support analysts typically have 0-2 years of experience and may hold an associate’s or bachelor’s degree in information technology or a related field. They handle basic support tasks and escalate more complex issues to higher-level analysts.
Mid-Level Technical Support Analyst
- Median Salary: $60,000 – $80,000 per year
- Mid-level technical support analysts have 2-5 years of experience and handle more complex technical issues. They may train or supervise entry-level analysts and contribute to problem-solving strategies.
Senior Technical Support Analyst
- Median Salary: $80,000 – $100,000 per year
- Senior technical support analysts possess 5+ years of experience. They lead problem-solving efforts for complex technical issues, mentor junior analysts, and may assist in planning and implementing support strategies.
Technical Support Manager / Director of Technical Support
- Median Salary: $100,000 – $130,000+ per year
- These roles come with significant experience and often involve managing a team of technical support analysts, developing support strategies, and ensuring customer satisfaction.
Chief Information Officer (CIO) / Chief Technology Officer (CTO)
- Median Salary: $150,000 – $200,000+ per year
- These high-level positions require extensive experience and deep technical expertise. They involve setting the technical strategy for a company and overseeing all technology operations.
Technical Support Analyst Work Environment
Technical Support Analysts typically work in office settings, but they can also work remotely, especially as many companies are adopting flexible work-from-home policies.
They may work for a wide range of industries, including software companies, hardware manufacturers, telecommunication companies, and any business with a significant IT infrastructure.
Their work schedules can sometimes extend beyond the traditional 9-to-5, especially when they are required to provide 24/7 support to businesses operating across different time zones.
Technical Support Analysts spend a lot of time in front of computer screens, troubleshooting hardware and software issues, and communicating with clients via phone, email, chat applications, or through ticketing systems.
They may need to work under pressure when critical system issues occur and need immediate resolution.
With experience and additional certifications, a Technical Support Analyst can advance to roles such as Network Administrator, System Engineer, or IT Manager.
FAQs About Becoming a Technical Support Analyst
What is needed to become a Technical Support Analyst?
To become a Technical Support Analyst, you generally need a strong understanding of computer systems, software, and hardware.
This can be obtained through a combination of formal education such as a degree in Computer Science, Information Technology, or a related field, and practical experience.
Essential skills include problem-solving abilities, communication skills, customer service skills, and the ability to work under pressure.
Knowledge of specific systems, software, or technology used in the industry you are applying for may also be required.
How long does it take to become a Technical Support Analyst?
The length of time it takes to become a Technical Support Analyst can vary depending on your educational path and experience level.
If you pursue a traditional bachelor’s degree in a relevant field, it typically takes four years.
However, gaining practical experience through internships, part-time jobs, or apprenticeships can help you become job-ready faster.
Additionally, obtaining relevant certifications in IT support, networking, or specific systems or software can enhance your employability and shorten the time it takes to enter the role.
Can I become a Technical Support Analyst without a degree?
Yes, it’s possible to become a Technical Support Analyst without a traditional four-year degree.
Many employers value practical experience and problem-solving skills over formal education.
You can acquire the necessary skills through self-study, online courses, professional certifications, and entry-level work in IT support.
However, having a degree may provide a competitive advantage and open up more opportunities, particularly for advanced or specialized roles.
Is being a Technical Support Analyst a stressful job?
Being a Technical Support Analyst can be stressful at times, as the role often involves dealing with complex technical issues and unhappy customers.
However, the level of stress can vary depending on the specific role, the company culture, and the individual’s stress management skills.
Many Technical Support Analysts find the problem-solving aspect of their work rewarding, which can help offset the stress.
What are the prospects for Technical Support Analysts in the next decade?
The prospects for Technical Support Analysts are quite promising in the next decade.
As technology continues to evolve and companies increasingly rely on technology for their operations, the demand for skilled Technical Support Analysts is expected to remain high.
Specializing in areas like cybersecurity, cloud computing, or data analytics can open up further opportunities.
Conclusion
And there you have it.
Initiating your pursuit to become a Technical Support Analyst is no minor endeavor, but it promises substantial rewards.
Equipped with the appropriate skills, education, and tenacity, you’re on the brink of making a noteworthy contribution to the digital realm.
The journey might be tough, but the possibilities are boundless. Your problem-solving skills could lead to the next revolutionary solution that changes how businesses operate, or how people experience technology.
So, take the plunge. Immerse yourself in knowledge. Connect with experts. And most importantly, keep exploring the ever-evolving tech landscape.
Because the world is eager to see how you’ll redefine tech support.
And if you’re in search of personalized guidance on launching or developing your career in technical support, check out our AI Career Path Advisor.
This complimentary tool is designed to provide tailored advice and resources to help you effectively traverse your career path.
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