How to Become an Apartment Maintenance Supervisor (Rising Above Repairs)
If you’ve ever dreamed of managing a residential property or wondered what it takes to become an apartment maintenance supervisor, you’re in the right place.
In this guide, we’ll explore the EXACT steps you need to take to launch your career as an apartment maintenance supervisor. We’ll talk about:
- The skills you need.
- The training and education that can help you get there.
- How to land a job as an apartment maintenance supervisor.
So, whether you’re a handyman novice or a maintenance professional looking to upgrade your role, stay tuned.
We’re about to unravel the blueprint to become an apartment maintenance supervisor.
Let’s get started!
Steps to Become an Apartment Maintenance Supervisor
Step 1: Understand the Role and Responsibilities
Before you start your journey towards becoming an Apartment Maintenance Supervisor, it’s essential to thoroughly understand the role and its responsibilities.
An Apartment Maintenance Supervisor oversees the upkeep and repair activities of an apartment complex or a similar residential facility.
They are responsible for ensuring that the apartment’s infrastructure such as heating, electricity, plumbing, and other systems are working properly.
This role also involves supervising maintenance staff, inspecting the property regularly, and coordinating with contractors for major repairs or renovations.
Maintenance Supervisors also address tenant complaints related to maintenance and ensure that all safety regulations are adhered to within the property.
In addition to technical skills, the role requires excellent people management skills, problem-solving ability, attention to detail, and a good understanding of building systems.
You should also be prepared to work in a physically demanding role that sometimes requires being on call for emergencies.
Understanding these duties and responsibilities will help you better prepare for the career and decide if it’s the right fit for you.
You might want to consider volunteering or working in a junior maintenance role to get hands-on experience and a better understanding of the role.
Step 2: Acquire Basic Education
The first step to becoming an Apartment Maintenance Supervisor is acquiring a basic education.
A high school diploma or equivalent is the minimum requirement for this role.
It provides a foundation of basic knowledge and skills, such as communication, problem-solving, and arithmetic, which are essential in this job role.
After obtaining a high school diploma, it is beneficial to pursue further education in a trade school or community college, focusing on areas like HVAC, plumbing, electrical systems, or other technical trades.
These programs offer both theoretical and practical knowledge that will be useful in your role as an Apartment Maintenance Supervisor.
In addition to this, some states require Apartment Maintenance Supervisors to have certain certifications, such as the Certified Manager of Maintenance (CMM) or Certified Apartment Maintenance Technician (CAMT).
These certifications demonstrate your commitment and expertise in the field, which can increase your chances of getting hired and advancing in your career.
Remember, while formal education is beneficial, a significant portion of the skills necessary for the role are learned on the job.
Therefore, gaining hands-on experience in maintenance or repair roles can be very valuable.
Step 3: Gain Technical Proficiency in Maintenance Skills
As an Apartment Maintenance Supervisor, you will need to have a wide range of technical skills related to building maintenance and repair.
You may have to handle everything from plumbing and electrical systems to heating, ventilation, and air conditioning (HVAC) systems.
Additionally, you’ll need to be proficient in handling general repair tasks like painting, drywall repair, and basic carpentry.
To gain these technical skills, consider attending a trade school or enrolling in a relevant course at a community college.
Courses in plumbing, electrical systems, and HVAC can provide you with the foundational knowledge you’ll need to handle the diverse range of tasks that come with apartment maintenance.
You might also consider gaining hands-on experience through an apprenticeship or entry-level maintenance job.
This will allow you to apply the knowledge you’ve gained in a practical setting, while also learning from more experienced maintenance professionals.
Remember that the role of an Apartment Maintenance Supervisor often requires problem-solving skills, so it’s crucial to be familiar with the common issues that can arise in an apartment setting.
It’s also beneficial to keep up-to-date with new technologies and techniques in building maintenance to ensure that you can provide the best service possible.
Lastly, it’s important to remember that safety is paramount in this role.
Therefore, learning and strictly adhering to safety procedures and regulations is a must.
This could include handling hazardous materials, fire safety, and occupational safety and health administration (OSHA) standards.
Step 4: Obtain Necessary Certifications
To enhance your credibility and increase your chances of employment as an Apartment Maintenance Supervisor, obtaining necessary certifications is crucial.
There are several industry-recognized certifications that validate your proficiency in various aspects of building maintenance.
One key certification is the Certified Manager of Maintenance (CMM) certification offered by the National Center for Housing Management (NCHM).
This certification covers a wide range of topics, including property maintenance, building systems, maintenance planning, and cost control strategies.
Another important certification is the Building Systems Maintenance Certificate (SMC) by Building Owners and Managers Institute International (BOMI).
This certificate program provides an in-depth understanding of mechanical, electrical, and building systems.
In addition, the Institute of Real Estate Management (IREM) offers a Certified Property Manager (CPM) certification.
To get this certification, you need to have at least three years of on-the-job experience in real estate management, complete the required courses, and pass a certification exam.
Remember that obtaining certifications is not a one-time task.
You have to keep up with the latest industry trends and techniques.
That’s why it’s important to engage in continuous learning and recertification programs to ensure your knowledge and skills are up-to-date.
Lastly, depending on the state you live in, you may also be required to hold specific licenses or certifications to handle certain types of maintenance work, such as HVAC repair or electrical work.
Always check your local regulations to ensure compliance.
Step 5: Gain Experience in Maintenance Work
Before you can become an Apartment Maintenance Supervisor, you must first gain experience in maintenance work.
This usually involves working as a Maintenance Technician or in a similar role, often for several years.
In this role, you will learn about the different systems and structures found in apartments, such as HVAC, plumbing, electrical, and structural systems.
You will also learn how to troubleshoot issues, perform repairs, and handle preventative maintenance tasks.
You may also have the opportunity to work with contractors and vendors, which will provide you with valuable networking and communication experience.
Remember that this step isn’t just about acquiring technical skills.
It’s also an opportunity to develop the necessary managerial skills to supervise a team effectively.
This could involve learning about team leadership, task delegation, and conflict resolution.
The more experience you gain in maintenance work, the better equipped you will be to handle the responsibilities of an Apartment Maintenance Supervisor.
It’s also worth noting that employers often prefer candidates who have extensive hands-on experience in the field.
Step 6: Develop Leadership and Management Skills
As an Apartment Maintenance Supervisor, you are expected to lead a team of maintenance staff and oversee all repair, maintenance, and upgrade activities in the apartment complex.
Therefore, strong leadership and management skills are crucial for this role.
You could start by taking courses in leadership, team management, or project management.
These courses could be pursued in a formal educational setting, through online learning platforms, or professional development workshops.
Topics you may cover include motivating teams, delegating tasks, conflict resolution, and effective communication.
It’s important to practice these skills in real-life situations.
You could do this by seeking opportunities to lead or manage projects at your current job or volunteering for leadership roles in community projects or local organizations.
Remember, good leaders are also good listeners.
Always be open to feedback from your team and be ready to make improvements based on their inputs.
Additionally, staying organized and demonstrating problem-solving abilities can also help you excel as an Apartment Maintenance Supervisor.
In conclusion, developing strong leadership and management skills is a crucial step towards becoming an effective Apartment Maintenance Supervisor.
It not only helps in handling your team and tasks effectively but also contributes significantly to your career advancement.
Step 7: Learn Local Building Codes and Regulations
As an Apartment Maintenance Supervisor, it’s crucial to understand and adhere to local building codes and regulations.
This knowledge ensures the safety of all residents and helps maintain the building’s integrity.
Begin by researching and learning about the local and state codes applicable to apartment buildings in your area.
These may cover a wide range of topics, including fire safety, plumbing, electrical systems, ventilation, heating, and structural integrity.
In some areas, specific regulations may apply to older buildings or those with unique architectural features.
You can usually find these building codes and regulations on your local government’s website, or you may contact the local building department for more information.
It is also beneficial to attend workshops or seminars that provide education about these regulations.
Understanding these codes is not only important for day-to-day maintenance tasks but also for planning and executing larger renovation or construction projects.
It’s also important to keep up with any changes or updates to these codes, as non-compliance can result in fines, legal action, or endanger the lives of the building’s residents.
In some cases, you may be required to obtain certain permits before performing specific maintenance tasks.
Knowing when these permits are needed and how to apply for them is an essential part of this job.
Lastly, remember that while knowing the building codes and regulations is crucial, the ultimate aim is to provide a safe and comfortable living environment for all residents.
Step 8: Seek Positions as a Maintenance Technician or Assistant
Before you can advance to a supervisory role, it’s essential to gain hands-on experience in the maintenance field.
Start by seeking out positions as a maintenance technician or assistant in an apartment or residential setting.
These roles will provide you with practical experience in repair and maintenance tasks, including electrical, plumbing, and HVAC systems, as well as landscaping and cleaning duties.
During this time, you will also learn how to diagnose and troubleshoot issues, understand the use of various tools and equipment, and adhere to safety procedures.
You may also be exposed to the administrative side of the job, like inventory management and scheduling maintenance tasks.
This experience not only allows you to develop and sharpen your technical skills, but also understand the day-to-day operations of apartment maintenance, which is crucial when moving into a supervisory role.
By proving your competence and reliability, you will put yourself in a good position to move up the ladder when a supervisory position becomes available.
Step 9: Showcase Problem-Solving and Customer Service Skills
As an Apartment Maintenance Supervisor, your role will often involve dealing with unpredictable situations and solving complex problems.
A broken water pipe, a malfunctioning HVAC system, or a problem with the building’s electrical wiring are all issues that you may be called upon to address.
Therefore, showcasing your problem-solving skills can be a significant advantage in this role.
Demonstrate these skills by providing examples of how you’ve tackled maintenance problems in the past and found effective solutions.
In addition to problem-solving skills, strong customer service skills are crucial for this role.
As a Maintenance Supervisor, you’ll frequently interact with tenants, landlords, and property managers.
It’s essential that you can communicate effectively, handle complaints with grace, and work to provide solutions that satisfy all parties involved.
Showcase these skills by citing instances where you have dealt with customer issues or complaints, and how you worked to resolve them quickly and efficiently.
Moreover, consider gaining certificates or additional training in customer service, as this can provide you with the essential skills needed to handle various customer situations.
Highlight these qualifications in your resume or during the interview process.
Remember, this role is not only about fixing things but also about providing the best service to those living in the apartment buildings you supervise.
Step 10: Apply for Apartment Maintenance Supervisor Positions
Once you’ve gained the necessary education, certifications and on-the-job experience, you can start looking for job opportunities as an Apartment Maintenance Supervisor.
Start your job search by looking at various online job portals, employment agencies, and networking events.
You can also directly approach property management companies and residential complexes, as they often have an in-house maintenance team.
Prepare a compelling resume that highlights your experience, skills, and certifications in apartment maintenance.
Be sure to include any specialized training, such as HVAC or electrical systems, as this could set you apart from other candidates.
Once you’ve identified potential employers, tailor your application to each specific job posting.
Highlight your most relevant qualifications and experiences that match the job description.
After sending in your application, prepare for potential interviews by reviewing common interview questions for the role.
You should be ready to discuss your technical expertise, problem-solving skills, and ability to manage a team.
Keep in mind that you may not get a job offer right away.
Be patient and persistent.
Keep improving your skills and expanding your network, and you’ll increase your chances of landing the role of an Apartment Maintenance Supervisor.
Step 11: Continuously Improve Technical and Supervisory Skills
As an Apartment Maintenance Supervisor, it’s crucial to continuously improve both your technical skills and your supervisory abilities.
Because technology and equipment are constantly evolving, keeping up-to-date with the latest tools and techniques in building maintenance is a must.
This could involve attending training sessions, workshops, or webinars related to electrical systems, HVAC, plumbing, carpentry, and more.
Just as important are your supervisory skills.
As a supervisor, you are responsible for a team of workers, and so it’s essential to continually hone your leadership and management abilities.
You might consider attending seminars or courses on topics like team leadership, conflict resolution, or time management.
Furthermore, staying informed about regulations and standards in property management and maintenance can ensure you’re operating within legal parameters.
This might involve enrolling in courses offered by property management associations or other relevant institutions.
Remember, continual learning and improvement can help you stay ahead in your field, be a better leader to your team, and provide the best possible service to the residents of the apartments you manage.
Step 12: Stay Informed About the Latest Maintenance Technologies and Practices
As an Apartment Maintenance Supervisor, it is essential to stay up-to-date with the latest technologies and practices in building maintenance and repair.
Advancements in maintenance technologies can significantly improve efficiency, cost-effectiveness, and overall performance.
Subscribe to industry magazines or online newsletters, attend seminars, workshops, and webinars to keep your skills sharp and learn about new procedures and equipment.
Join local or national professional organizations, like the National Apartment Association, which offer resources and networking opportunities.
Consider taking additional courses or gaining certifications in HVAC systems, electrical work, plumbing, or other areas that could be beneficial in your role.
This would not only expand your skill set but also make you more marketable as a professional in your field.
Furthermore, staying informed about the latest green practices or energy-efficient technologies could also be advantageous, as more apartment complexes are looking for ways to be more environmentally friendly and save on energy costs.
Remember, as the supervisor, you are not only responsible for the maintenance of the property but also leading your team.
Therefore, it is also important to keep up-to-date with management practices and leadership trends to effectively manage your team and ensure the best performance.
Apartment Maintenance Supervisor Roles and Responsibilities
Apartment Maintenance Supervisors are responsible for maintaining the physical integrity of the apartment community.
This involves ensuring a safe, secure, and comfortable living environment for residents, visitors, and staff.
They have the following roles and responsibilities:
Maintenance and Repair
- Inspect buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Coordinate preventive maintenance and repair programs.
- Perform or arrange for general building and fixture repairs.
- Test and maintain emergency safety devices.
Work Order Management
- Receive and respond to tenant reports of mechanical or maintenance issues on their premises.
- Review and complete work orders from residents and property management staff.
- Track and coordinate all maintenance work orders, and ensure timely completion.
Vendor Management
- Coordinate and oversee on-site contractors.
- Review work performed by outside contractors to ensure quality and completeness.
Compliance and Safety
- Ensure compliance with local, state, and federal building codes.
- Ensure properties adhere to safety standards and regulations.
- Conduct routine safety inspections and ensure emergency evacuation procedures are in place and known by all staff.
Staff Supervision and Training
- Oversee and manage the maintenance team.
- Train maintenance team on current safety issues to ensure compliance.
- Delegate maintenance tasks to staff according to individual skill sets and abilities.
Budget Management
- Monitor supplies and equipment needs and make purchasing decisions within budget guidelines.
- Manage budget for maintenance department and monitor expenditures.
Resident Relations
- Communicate effectively with residents, fellow employees, vendors, and supervisors.
- Handle resident concerns and requests on a timely basis to ensure resident satisfaction.
Emergency Response
- Respond to emergency maintenance requests and issues in a timely and efficient manner.
- Set up a process for handling emergency maintenance situations.
Record Keeping
- Maintain accurate records regarding preventive maintenance, work orders, inspections, and inventories.
- Prepare and submit reports showing number of days maintenance or repairs were pending.
Continuous Learning
- Stay current with latest property management technology and industry trends.
- Attend workshops, seminars, and training sessions as required.
What Does an Apartment Maintenance Supervisor Do?
An Apartment Maintenance Supervisor is primarily responsible for the maintenance, repair, and overall upkeep of apartment buildings.
They work either for property management companies or directly for apartment complex owners.
The main responsibility of an Apartment Maintenance Supervisor is to ensure that the apartment complex is safe, clean, and comfortable for its residents.
They oversee daily maintenance tasks, such as repairing appliances, fixing leaks, checking electrical systems, and performing minor carpentry and painting tasks.
They are also responsible for coordinating larger renovation or construction projects, should the need arise.
They might work with contractors, plumbers, electricians, or other professionals to ensure these tasks are completed efficiently and effectively.
An Apartment Maintenance Supervisor also supervises maintenance staff, ensuring they perform their duties as required.
This may involve training new staff, delegating tasks, and addressing any issues that arise.
In case of emergencies like power failure, water leaks or fire, they are usually the first point of contact to handle the situation and coordinate with emergency services if needed.
They often interact with residents, taking their complaints or concerns and ensuring that they are addressed promptly.
Therefore, good communication and customer service skills are key in this role.
Finally, they also carry out regular inspections to ensure that the property remains in good condition and complies with health and safety regulations.
Essential Apartment Maintenance Supervisor Skills
- Technical Skills: A maintenance supervisor must have a good understanding of a wide range of tools and equipment. This includes plumbing, electrical systems, and HVAC systems. They also need to understand how to perform various repairs and routine maintenance tasks.
- Problem Solving: Maintenance supervisors often encounter unexpected issues that require quick and effective solutions. They need to be able to diagnose problems and determine the best course of action.
- Leadership: As a supervisor, leadership skills are essential. They need to be able to manage a team of maintenance workers, delegate tasks, and ensure that work is completed to a high standard.
- Communication: Good communication skills are vital in this role. Maintenance supervisors need to be able to explain complex technical issues in simple terms to residents and staff. They also need to keep their team informed and motivated.
- Organizational Skills: Maintenance supervisors are often juggling multiple tasks and projects at once. They need to be able to prioritize tasks, manage their time effectively, and keep track of all ongoing maintenance work.
- Customer Service: A maintenance supervisor often interacts with residents, so good customer service skills are important. They need to be able to handle complaints, answer questions, and provide updates on maintenance work.
- Physical Stamina: Maintenance work can be physically demanding, so a maintenance supervisor needs to be fit and able to perform tasks like lifting heavy items, climbing ladders, and standing for long periods of time.
- Safety Knowledge: A maintenance supervisor must have a comprehensive understanding of safety regulations and procedures to ensure the safety of their team and residents. This includes knowledge of hazardous materials handling, fire safety, and disaster preparedness.
- Budgeting: Maintenance supervisors need to manage the maintenance budget, which requires understanding of basic accounting principles, cost estimation, and inventory management.
- Computer Skills: Basic computer skills are essential for tasks like emailing, record keeping, scheduling maintenance tasks, and ordering supplies online.
Apartment Maintenance Supervisor Career Path Progression
The Foundation: Maintenance Technician
Your career usually starts as a Maintenance Technician.
In this role, you absorb vast amounts of practical knowledge and gain hands-on experience.
Your responsibilities might include repairing mechanical systems, conducting regular inspections, and managing minor renovation projects.
Here are some tips for success in this role:
- Learn Continuously: Stay updated about the latest building maintenance techniques and technologies.
- Seek Mentorship: Never hesitate to ask questions and learn from experienced colleagues.
- Attention to Detail: Maintain a keen eye for potential issues and address them proactively.
The Ascent: Senior Maintenance Technician
With more experience and confidence, you’ll move into the role of a Senior Maintenance Technician.
You’ll start handling more complex repair tasks, supervising small teams, and becoming an indispensable part of the maintenance crew.
Here’s how to thrive in this stage:
- Problem Solving: Enhance your problem-solving skills by tackling challenging repair tasks and optimizing work processes for efficiency.
- Collaboration: Embrace teamwork and communicate effectively with your team and property management.
- Safety First: Ensure you and your team adhere to safety regulations and practices.
Reaching New Heights: Apartment Maintenance Supervisor
The next step is the Apartment Maintenance Supervisor position.
At this stage, you’re recognized for your expertise and leadership within the team.
You may take on mentoring roles, guide maintenance decisions, and oversee the entire property’s maintenance needs.
To excel as an Apartment Maintenance Supervisor:
- Mentorship: Share your knowledge and help junior technicians grow.
- Project Management: Oversee multiple tasks or projects, ensuring timely and quality completion.
- Leadership: Lead by example and inspire your team with your work ethic and problem-solving abilities.
Beyond the Horizon: Maintenance Manager and Beyond
As your career progresses, you may become a Maintenance Manager, overseeing multiple properties or even an entire region.
This role involves greater responsibilities, leadership, and strategic decision-making.
Here’s what to focus on:
- Strategic Planning: Plan and implement maintenance strategies for large-scale properties.
- Management Skills: Develop strong leadership and communication skills to manage your team effectively.
- Continual Learning: Stay updated on new laws, regulations, and technologies relating to property maintenance.
Pinnacle of Success: Director of Maintenance
Reaching roles like Director of Maintenance signifies reaching the peak of the apartment maintenance career ladder.
Here, you’ll be responsible for shaping the overall maintenance strategy of the organization, making critical decisions, and managing larger teams or departments.
Apartment Maintenance Supervisor Salary
Entry-Level Apartment Maintenance Supervisor
- Median Salary: $30,000 – $40,000 per year
- Entry-level maintenance supervisors typically have 0-2 years of experience and may hold a high school diploma or vocational training certificate. They are responsible for small repair tasks and basic maintenance duties.
Mid-Level Apartment Maintenance Supervisor
- Median Salary: $40,000 – $55,000 per year
- Mid-level supervisors have 2-5 years of experience and often take on more complex responsibilities such as managing a small team of maintenance workers and coordinating with vendors.
Senior Apartment Maintenance Supervisor
- Median Salary: $55,000 – $70,000 per year
- Senior supervisors possess 5+ years of experience and are responsible for managing larger teams, planning maintenance schedules, and overseeing budgeting for maintenance operations.
Lead Apartment Maintenance Supervisor
- Median Salary: $70,000 – $85,000+ per year
- These roles come with significant experience and often involve overseeing the maintenance of multiple apartment complexes, developing maintenance policies, and ensuring compliance with safety regulations.
Property Maintenance Director
- Median Salary: $85,000 – $110,000+ per year
- These high-level positions require extensive experience, and deep expertise in property maintenance. They often involve setting maintenance strategies for a property portfolio and supervising multiple maintenance teams.
Apartment Maintenance Supervisor Work Environment
Apartment Maintenance Supervisors typically work in multi-unit residential properties such as apartment buildings or complexes, condominiums, and townhomes.
Their work is often physically demanding as it involves a wide range of maintenance tasks such as fixing plumbing issues, repairing electrical faults, overseeing the landscaping, and ensuring the property’s heating and cooling systems are working efficiently.
Apartment Maintenance Supervisors often work full-time, but their hours can vary, especially when urgent repairs or maintenance issues arise outside normal business hours.
They may be on call for emergencies around the clock.
Additionally, they usually interact with a diverse group of people including property managers, tenants, and contractors, so strong communication skills are often crucial for this role.
After gaining significant experience and skills, they might choose to start their own property maintenance company.
FAQs About Becoming an Apartment Maintenance Supervisor
What qualifications do I need to become an Apartment Maintenance Supervisor?
Typically, an Apartment Maintenance Supervisor should have a high school diploma or equivalent.
Some positions may require a bachelor’s degree in building management or a related field.
Relevant experience in maintenance, repair, or related fields is crucial.
Certifications in electrical, plumbing, or HVAC systems can be beneficial.
Moreover, excellent problem-solving skills, the ability to manage a team, and strong communication abilities are highly desirable.
Is experience necessary to become an Apartment Maintenance Supervisor?
Yes, most positions require previous experience in maintenance, often at least 3-5 years.
Experience shows that you’re familiar with the practical aspects of the job, from repairing appliances to dealing with contractors and managing a team.
Some employers may also require supervisory experience.
Do I need any specific technical skills as an Apartment Maintenance Supervisor?
Yes, you need to be proficient in various areas including plumbing, electricity, HVAC systems, and general repair.
You should be able to diagnose and fix issues related to these areas.
Some positions may also require knowledge of building codes and safety regulations.
Is an Apartment Maintenance Supervisor’s job physically demanding?
Yes, the job can be physically demanding as it often involves activities like lifting heavy items, climbing ladders, and manual labor.
The work environment can also vary, from indoor tasks like fixing appliances to outdoor tasks like maintaining the building’s exterior.
This job requires good physical health and stamina.
What are the prospects for Apartment Maintenance Supervisors in the future?
The job prospects for Apartment Maintenance Supervisors are steady.
As long as there are residential buildings, there will be a need for maintenance supervisors.
Advancements in building technologies might change the nature of the work, but the fundamental need for maintenance and repair work will likely remain.
Additionally, experience in this role could potentially lead to higher positions such as property manager or facilities manager.
Conclusion
And so, we come to a close.
Setting out on the path to become an apartment maintenance supervisor is no easy task, but it’s certainly fulfilling.
Equipped with the appropriate skills, training, and determination, you’re well on your way to making a significant impact in the property management sector.
Remember, the journey may be demanding, but the opportunities are abundant. Your capabilities could lead to the next big breakthrough that revolutionizes how we maintain, manage, and interact with our living spaces.
So, take that first leap. Immerse yourself in learning. Connect with industry professionals. And most importantly, never stop refining your craft.
Because the world of property management awaits your touch.
And if you’re seeking tailored guidance on starting or advancing your career in apartment maintenance supervision, look no further than our AI Career Path Advisor.
This complimentary tool is designed to provide personalized advice and resources to help you effectively navigate your career path.
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