HR Support Officer Job Description [Updated for 2025]

In the modern business landscape, the importance of HR Support Officers is increasing steadily.

As businesses evolve, the demand for skilled individuals who can manage, assist, and protect our human resources framework becomes more pressing.

But what does it really mean to be an HR Support Officer?

Whether you are:

• A job seeker trying to understand the depth of this role,
• A hiring manager defining the perfect candidate,
• Or simply interested in the complexities of human resources,

You’ve come to the right place.

Today, we present a customizable HR Support Officer job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

HR Support Officer Duties and Responsibilities

HR Support Officers play a key role in the Human Resources department, providing administrative support and facilitating HR processes.

They contribute to the overall smooth running of the department and help to ensure that all employees are properly supported.

Their duties and responsibilities include:

• Assisting in the recruitment process, which may include creating job postings, screening resumes, and scheduling interviews
• Supporting the onboarding process for new hires, including preparing documents, conducting orientation sessions, and coordinating initial training
• Maintaining up-to-date employee records and processing documentation related to HR activities such as hiring, terminations, and leaves of absence
• Responding to HR-related inquiries and requests from employees
• Assisting in the administration of employee benefits programs
• Supporting the performance review process by collecting and organizing feedback
• Coordinating HR projects and initiatives as needed
• Ensuring compliance with company policies and relevant employment laws
• Assisting in the resolution of any HR-related issues or conflicts

 

HR Support Officer Job Description Template

Job Brief

We are seeking an organized, efficient HR Support Officer to join our growing organization.

In this position, you will assist with all HR-related tasks and provide administrative support to our HR department.

HR Support Officer responsibilities include managing employee records, organizing and updating files, and preparing reports as needed.

Our ideal candidate is detail-oriented, familiar with HR functions and understands the importance of maintaining confidentiality.

Ultimately, the HR Support Officer should be able to ensure the HR department’s operations will be running smoothly and effectively to deliver maximum value to the organization as a whole.

 

Responsibilities

• Assist with day-to-day operations of the HR department.
• Maintain employee records and update HR databases.
• Coordinate HR projects, meetings, and training seminars.
• Collaborate with the recruiter to post job ads on careers pages and process incoming resumes.
• Manage the department’s telephone center and address queries accordingly.
• Prepare reports and presentations for internal communications.
• Provide orientations for new employees by sharing onboarding packages and explaining company policies.
• Provide clerical support to all departments to maintain efficient operations.

 

Qualifications

• Proven experience as an HR assistant, staff assistant or relevant human resources/administrative position.
• Fast computer typing skills (MS Office, in particular).
• Hands-on experience with an HRIS or HRMS.
• Familiarity with ATS software and resume databases.
• Basic knowledge of labor laws.
• Excellent organizational skills.
• Strong communications skills.
• Degree in Human Resources or related field is preferred.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: HR Support Officer
• Work Environment: Office setting. Some travel may be required for HR events or recruitment drives.
• Reporting Structure: Reports to the HR Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $40,000 minimum to $65,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an HR Support Officer Do?

An HR Support Officer, also known as Human Resources Support Officer, primarily assists in the daily operations of the HR department within a company or organization.

Their primary role involves providing support in the implementation of HR policies, procedures, and strategies.

This may include help with the recruitment process, employee relations, payroll and benefits, and training and development.

They are often responsible for maintaining HR records, managing HR documents like employment contracts and staff handbooks, and updating internal databases.

HR Support Officers also have a role in preparing reports relating to personnel activities.

They act as the first point of contact for any employee enquiries and complaints, providing guidance and assistance where necessary.

A HR Support Officer is also required to coordinate HR projects, meetings and training seminars, and may also be involved in performance management procedures.

Their role is crucial in ensuring that the HR department operates smoothly and efficiently, and that all employees feel supported and valued.

 

HR Support Officer Qualifications and Skills

An HR Support Officer needs to have a range of skills and qualifications to effectively support the Human Resources department, including:

• Strong communication skills to liaise with team members, managers, and other stakeholders on HR-related matters.
• Good understanding of HR policies, procedures, and legislation to provide accurate and timely advice.
• Ability to maintain confidentiality when dealing with sensitive information and uphold the highest standards of professional conduct.
• Excellent organizational skills to manage multiple tasks simultaneously, such as scheduling interviews, preparing contracts, and updating employee records.
• Attention to detail to ensure accuracy in administrative tasks like data entry, report generation, and documentation.
• Interpersonal skills to build and maintain relationships with employees and external partners, promoting a positive and respectful workplace culture.
• Problem-solving skills to handle employee issues and queries effectively, and propose improvements to HR processes and policies.
• Basic knowledge of employment law and HR best practices to ensure compliance in all activities.
• Experience with Human Resources Information Systems (HRIS) for efficient data management and reporting.

 

HR Support Officer Experience Requirements

HR Support Officers often require a minimum of 2 to 3 years of experience in a human resources role, usually as an HR assistant or HR coordinator.

This experience should include elements of recruitment, benefits administration, employee relations, and HR compliance.

They may also gain relevant experience through internships or part-time roles in human resources or a related field, such as business administration.

Candidates with more than 3 to 5 years of experience have typically developed their skills in HR management systems, labor laws, and employment regulations.

These professionals are often adept at handling complex HR tasks such as employee disputes, performance management, and strategic HR planning.

Those with more than 5 years of experience may also have a background in HR leadership roles and may be ready to take on more senior positions within the HR department.

They may also have experience in managing HR projects or initiatives, and in handling sensitive information with discretion and professionalism.

In addition to job experience, HR Support Officers often require a bachelor’s degree in human resources, business administration, or a related field.

Professional certifications in human resources can also be beneficial and demonstrate commitment to the field.

 

HR Support Officer Education and Training Requirements

HR Support Officers usually have a bachelor’s degree in human resources, business administration, psychology, or a related field.

In their degree programs, they learn about various aspects of the job such as labor laws, employee relations, payroll, and benefits.

They also receive training in recruitment, onboarding, and performance management.

Some HR Support Officer roles may require a postgraduate degree such as a Master’s in Human Resources or Business Administration.

Certifications like Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), or Society for Human Resource Management Certified Professional (SHRM-CP) are not mandatory but highly sought after.

These certifications demonstrate a certain level of professional competency and commitment to the field.

Practical experience in a human resources department, through internships or entry-level jobs, is also essential.

This experience allows candidates to apply the theoretical knowledge they have gained during their studies and understand the dynamics of a working HR department.

Continuous learning and development are crucial for HR Support Officers.

They must stay up-to-date with the latest HR trends, labor laws, and employee engagement strategies.

They can do this by attending seminars, workshops, and courses.

 

HR Support Officer Salary Expectations

An HR Support Officer earns an average salary of $48,760 (USD) per year.

The salary may differ based on factors like level of experience, qualifications, geographical location, and the industry of employment.

 

HR Support Officer Job Description FAQs

What skills does an HR Support Officer need?

HR Support Officers should have strong communication and interpersonal skills to effectively liaise with both employees and management.

They should possess strong administrative skills and be comfortable with HR software and tools.

Furthermore, they should have good organizational skills, the ability to maintain confidentiality, and a sound knowledge of employment laws and regulations.

 

Do HR Support Officers need a degree?

While some HR Support Officers may have a degree in Human Resources or a related field, it is not always a requirement.

However, they generally need to have a good understanding of HR practices and employment law, which can be obtained through relevant work experience or vocational training.

Some employers may prefer candidates with professional HR certifications.

 

What should you look for in an HR Support Officer resume?

On an HR Support Officer’s resume, look for previous experience in a similar role or in other administrative positions.

Their resume should also demonstrate their knowledge of HR software and technologies, employment law, and HR practices.

Additionally, any certifications in Human Resources would be a big plus.

 

What qualities make a good HR Support Officer?

A good HR Support Officer is approachable and has excellent listening skills, as they often deal with queries and concerns from staff.

They should also be detail-oriented to manage documentation and maintain employee records accurately.

Confidentiality is another crucial quality, given the sensitive nature of the information they handle.

Lastly, problem-solving skills are important as they often need to find solutions to HR-related issues.

 

What are the daily duties of an HR Support Officer?

On a typical day, an HR Support Officer might start by checking their emails and responding to any HR-related queries from staff.

They may also be involved in processing payroll, managing employee records, assisting with recruitment, and coordinating training sessions.

They often liaise with other departments to ensure smooth HR operations and may also assist in developing and implementing HR policies and procedures.

 

Conclusion

So there you have it.

Today, we’ve unravelled the intricate fabric of what it truly means to be an HR Support Officer.

And guess what?

It’s not just about managing people.

It’s about shaping the organizational culture, one employee experience at a time.

With our go-to HR Support Officer job description template and real-world examples, you’re all geared up to take the leap.

But why halt here?

Go deeper with our job description generator. It’s your next step to developing precision-crafted job listings or refining your resume to utmost precision.

Bear in mind:

Every employee interaction is a part of the bigger organizational structure.

Let’s sculpt that culture. Together.

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