Human Services Worker Job Description [Updated for 2025]

In today’s society, the role of human services workers has never been more crucial.

As we navigate through various social challenges, the need for compassionate and skilled individuals who can support and empower those in need continues to grow.

But what does it really mean to be a human services worker?

Whether you are:

• A job seeker looking to understand the core of this role,
• A hiring manager attempting to outline the perfect candidate,
• Or simply curious about the intricacies of human services,

You’re in the right place.

Today, we present a customizable human services worker job description template, designed for effortless posting on job boards or career sites.

Let’s delve right into it.

Human Services Worker Duties and Responsibilities

Human Services Workers play a critical role in improving the quality of life of their clients.

Their primary duties involve offering support and resources to help individuals overcome their personal, social, and psychological challenges.

The duties and responsibilities of a Human Services Worker are as follows:

• Evaluate the needs of clients through interviews and assessments
• Develop and implement individualized service plans aimed at meeting the needs of clients
• Provide emotional support and guidance to individuals and families in crisis
• Refer clients to resources and services, such as therapy, support groups, or job placement services
• Advocate on behalf of clients to ensure they receive the services they need
• Monitor and track clients’ progress towards their goals
• Prepare and maintain case history reports and forms
• Conduct outreach programs to reach potential clients and raise awareness of available services
• Collaborate with other social services professionals to provide comprehensive care
• Follow up with clients to ensure they are satisfied with the services they received
• Comply with local, state, and federal regulations pertaining to human services work

 

Human Services Worker Job Description Template

Job Brief

We are looking for a committed and compassionate Human Services Worker to assist and support individuals or communities with a variety of personal and social problems.

Human Services Worker responsibilities include providing direct services, coordinating social services, conducting assessments, and advocating for individuals or community resources.

Our ideal candidates are excellent communicators with a deep respect for the dignity and potential of all individuals, and a commitment to social justice.

Ultimately, the role of the Human Services Worker is to facilitate and enhance the physical, psychological, and social wellbeing of those they serve.

 

Responsibilities

• Identify individuals or communities in need of help
• Assess clients’ needs, situations, and support networks to determine their goals
• Help clients adjust to changes and challenges in their lives, such as illness, divorce, or unemployment
• Research and refer clients to community resources, such as food stamps, child care, healthcare, and housing
• Advocate for and help clients get resources that would improve their wellbeing
• Follow up with clients to ensure that their situations have improved
• Record and maintain client progress according to specified standards and regulations
• Respond to crisis situations such as child abuse

 

Qualifications

• Proven work experience as a social worker, counselor or similar role
• Ability to empathize with and support people in distress
• Excellent communication and people skills
• Strong problem-solving abilities
• Knowledge of social services and resources
• Experience with case management and record-keeping
• BSc/BA degree in social work, psychology or sociology

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Human Services Worker
• Work Environment: Office setting with significant field work. Some travel may be required for client visits or community outreach.
• Reporting Structure: Reports to the Human Services Manager or Social Services Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Human Services Worker Do?

Human Services Workers play a key role in community and social service settings, working to improve the quality of life for individuals, families, and groups that are vulnerable or in need.

These professionals often work with diverse populations, including children, the elderly, the homeless, veterans, refugees, or those with mental and physical disabilities.

Their duties often involve evaluating their clients’ needs and determining what services or resources can best address those needs.

This can include everything from finding housing, securing employment, connecting them with healthcare services, or providing crisis intervention.

In addition, Human Services Workers often provide counseling and emotional support to their clients, helping them cope with challenges such as trauma, addiction, or mental health issues.

They may also be involved in advocating for their clients, working to ensure that they have access to the resources and services they need.

This could involve working closely with other professionals, such as social workers, healthcare providers, or government officials.

Their role is not only to provide direct services, but also to empower their clients, helping them develop skills and knowledge that can improve their overall well-being and independence.

Human Services Workers can be found in a variety of settings, including community health centers, rehabilitation facilities, homeless shelters, and government agencies.

They can also work as self-employed individuals or consultants.

 

Human Services Worker Qualifications and Skills

A proficient Human Services Worker should possess a range of skills and qualifications that align with the job role, including:

• Strong interpersonal skills to connect with clients, build relationships, and inspire trust and confidence
• Effective communication skills to understand client needs, provide clear instructions, and discuss various options and plans
• Empathy and compassion to understand and relate to the issues and struggles of the clients they serve
• Critical thinking and problem-solving skills to assess the needs of clients and find effective solutions for their problems
• Strong knowledge of human behavior and social systems to provide appropriate advice, support, and assistance
• Ability to handle emotionally charged situations and maintain composure under pressure
• Time management skills to manage a caseload effectively and provide services in a timely and efficient manner
• Knowledge of the ethical and legal standards of human services to ensure all actions taken are in the best interest of the client and within the boundaries of the law

 

Human Services Worker Experience Requirements

Entry-level candidates for Human Services Worker roles typically possess a degree in human services or a related field, such as social work, psychology or sociology.

This academic training often incorporates internships or practicums that provide practical experience in a human services setting.

Some roles may require up to two years of experience in a helping profession such as counseling, social work, or case management.

This experience can often be obtained through internships, volunteering, or part-time roles within non-profit organizations, government agencies, or healthcare facilities.

Candidates with more than 3 years of experience often have a deeper understanding of the human services field, with a track record of successfully managing caseloads, coordinating client services, and advocating for client needs.

They may have specialized experience in areas such as mental health, substance abuse, family services, or gerontology.

Those with more than 5 years of experience may be prepared for leadership roles within human services organizations.

This experience often includes project or program management, staff supervision, and strategic planning.

Experienced workers may also have a higher level of competency in areas such as crisis intervention, therapeutic techniques, and interagency collaboration.

Continued professional development and the pursuit of advanced degrees or certifications can also contribute to a Human Services Worker’s qualifications and experience.

 

Human Services Worker Education and Training Requirements

Human Services Workers typically have a bachelor’s degree in human services, social work, psychology, or a related field.

These programs provide them with a comprehensive understanding of human behavior, communication, ethics, and crisis management which are crucial in helping individuals and communities.

In addition to a degree, many employers require experience in the form of internships, volunteering, or previous employment in a related field.

This helps in developing practical skills and gaining a deeper understanding of the challenges faced by different population groups.

Some positions, particularly those in specialized areas such as substance abuse counseling or child protective services, may require a master’s degree in a specific human services discipline.

Additionally, certifications such as Certified Human Services Professional (CHSP) or the Human Services-Board Certified Practitioner (HS-BCP) can provide an edge in job competitiveness.

These certifications signify the individual’s professional competence and commitment to the field.

Continuing education is also an essential aspect of this role, as it helps to keep up with the latest theories and practices in the human services field.

Finally, all states require licensure for certain positions within the human services field such as social work or counseling.

The licensing requirements vary by state, but generally include holding a degree, having relevant work experience, and passing an exam.

 

Human Services Worker Salary Expectations

A Human Services Worker earns an average salary of $34,000 (USD) per year.

The actual earnings can fluctuate depending on factors such as the level of experience, educational qualifications, location, and the organization they are employed by.

 

Human Services Worker Job Description FAQs

What skills does a Human Services Worker need?

Human Services Workers need strong interpersonal and communication skills to interact effectively with diverse groups of people.

They should be empathetic and patient, with the ability to handle sensitive issues tactfully.

Problem-solving, critical thinking, and decision-making skills are also important in finding solutions to clients’ problems.

Organizational skills are needed to manage caseloads, and they should also possess a basic understanding of social research methods.

 

Do Human Services Workers need a degree?

Yes, a bachelor’s degree in human services, social work, psychology, or a related field is typically required for a career as a Human Services Worker.

Some positions may require a master’s degree.

Additionally, licensure or certification might be necessary depending on the specific role and the state’s requirements.

 

What should you look for in a Human Services Worker resume?

When reviewing a Human Services Worker’s resume, look for a relevant degree and any additional certifications, as well as experience working with diverse populations or in specific settings, like mental health clinics or community centers.

Volunteer work in related areas can also be a plus.

Additionally, look for evidence of key skills, such as communication, problem-solving, and empathy.

 

What qualities make a good Human Services Worker?

A good Human Services Worker is compassionate, understanding, and genuinely interested in helping others.

They should be non-judgmental, open-minded, and respectful of diversity.

They should have excellent listening skills and the ability to communicate effectively with clients, their families, and other professionals.

It’s also important that they are able to handle stressful situations and maintain professional boundaries.

 

Is it challenging to hire Human Services Workers?

Hiring Human Services Workers can be challenging due to the emotional nature of the work and the need for candidates with the right combination of education, experience, and soft skills.

Additionally, the relatively low pay in this field compared to the high stress levels can make it difficult to attract and retain qualified workers.

Providing ongoing support and professional development opportunities can help in recruiting and retaining Human Services Workers.

 

Conclusion

And there we have it.

Today, we’ve unveiled the authentic essence of being a human services worker.

Surprise!

It’s not solely about providing support.

It’s about constructing an empathetic society, one helping hand at a time.

Armed with our handy human services worker job description template and real-world scenarios, you’re primed to make your move.

Yet, why halt your journey here?

Dive deeper with our job description generator. It’s your subsequent stride towards meticulously tailored job listings or finessing your resume to sheer perfection.

Bear in mind:

Every act of service is a component of the broader community.

Let’s build that empathetic society. Together.

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