HVAC Service Manager Job Description [Updated for 2025]

In an age of increasing demand for comfortable and efficient indoor environments, the role of HVAC Service Managers has never been more important.

As technology evolves and energy efficiency becomes paramount, the demand for skilled professionals who can manage, optimize, and maintain our HVAC systems continues to grow.

But what exactly is expected from an HVAC Service Manager?

Whether you are:

• A job seeker trying to comprehend the scope of this role,
• A hiring manager formulating the perfect candidate profile,
• Or simply interested in the complexities of HVAC service management,

You’re in the right place.

Today, we present a customizable HVAC Service Manager job description template, designed for effortless posting on job boards or career sites.

Let’s delve right into it.

HVAC Service Manager Duties and Responsibilities

HVAC Service Managers oversee the work of HVAC technicians, ensuring that they are able to install, repair, and maintain HVAC systems in a timely and effective manner.

They also liaise with clients and handle any escalated complaints or complex issues.

The duties and responsibilities of HVAC Service Managers include:

• Overseeing the operations of the HVAC service team
• Coordinating on-site inspections and maintenance tasks
• Ensuring the team is trained and skilled to perform all HVAC services
• Dealing with escalated customer queries and complaints
• Developing and implementing strategies to improve service efficiency and productivity
• Ensuring safety regulations and procedures are followed
• Managing inventory and ordering supplies as needed
• Establishing and maintaining relationships with suppliers and vendors
• Preparing and presenting performance reports to upper management
• Staying up-to-date with the latest in HVAC technology and procedures.

 

HVAC Service Manager Job Description Template

Job Brief

We are seeking a dedicated HVAC Service Manager to oversee all installations, repairs, and maintenance of heating, ventilation, and air conditioning systems.

The HVAC Service Manager’s responsibilities include hiring and training staff, identifying and fixing performance issues, ensuring the team meets customer satisfaction goals, and overseeing inventory management.

The ideal candidate will have a strong understanding of HVAC systems, be able to problem-solve quickly, and have excellent leadership skills.

 

Responsibilities

• Manage and lead a team of HVAC technicians
• Train new team members and provide ongoing training to current staff
• Assess HVAC system performance and make recommendations for improvements
• Oversee the installation, repair, and maintenance of HVAC systems
• Ensure all work complies with relevant safety regulations and standards
• Provide excellent customer service and handle customer complaints efficiently
• Oversee inventory management and ensure necessary parts and equipment are available when needed
• Create and maintain a safe working environment

 

Qualifications

• Proven experience as an HVAC Service Manager or similar role
• Strong knowledge of HVAC systems and maintenance
• Excellent leadership and team management skills
• Good communication and customer service skills
• Ability to troubleshoot and problem-solve effectively
• Certification or degree in HVAC or related field preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: HVAC Service Manager
• Work Environment: This role involves both office work and site visits. Some travel may be required for job inspections or staff supervision.
• Reporting Structure: Reports to the Director of Operations or General Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $75,000 minimum to $110,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an HVAC Service Manager Do?

HVAC Service Managers are professionals who oversee the operations and services of Heating, Ventilation, and Air Conditioning (HVAC) companies.

They work in various settings such as residential, commercial, and industrial environments.

They are responsible for coordinating and supervising the activities of HVAC technicians, ensuring that they complete work to a high standard and meet the needs of clients.

This includes managing the installation, repair, and maintenance of HVAC systems.

As managers, they also handle customer inquiries and complaints, providing excellent customer service and ensuring client satisfaction.

They may also be responsible for providing quotes for services or equipment and negotiating contracts.

They play a key role in training their staff, ensuring they are up-to-date with the latest HVAC technologies, safety protocols, and regulations.

They also oversee inventory and ordering of parts and equipment, and managing the financial aspects of the business like budgeting and expense tracking.

Furthermore, HVAC Service Managers are in charge of complying with all relevant regulations and standards, and ensuring the safe and efficient operation of all HVAC systems under their purview.

Overall, their job is to ensure that their company provides the best possible HVAC services, while maintaining efficiency and profitability.

 

HVAC Service Manager Qualifications and Skills

An HVAC Service Manager should possess a comprehensive set of skills and qualifications to oversee and manage all operations related to heating, ventilation, and air conditioning systems.

These include:

• Knowledge and experience in HVAC systems, including installation, repair, maintenance and service checks.
• Strong leadership and management skills to effectively supervise a team of HVAC technicians and ensure all team members are working productively and efficiently.
• Excellent problem-solving abilities to troubleshoot and resolve HVAC system issues in a timely manner.
• Customer service skills to handle client concerns, complaints, and requests professionally and courteously.
• Excellent communication skills to interact with customers, team members, and other stakeholders, ensuring clear understanding of tasks and expectations.
• Ability to multitask and manage multiple projects at once, demonstrating strong time management and organizational skills.
• Financial acumen to manage budgets, costs, and pricing strategies effectively.
• Understanding of safety regulations and procedures related to HVAC services, and ability to ensure compliance within the team.

 

HVAC Service Manager Experience Requirements

HVAC Service Managers typically need to have 3 to 5 years of experience, usually gained through roles such as HVAC Technician, HVAC Installer, or other similar roles in the HVAC industry.

Candidates are expected to have extensive practical experience with different HVAC systems, controls, and equipment.

While it’s not always necessary, many successful HVAC Service Managers have had experience in supervisory roles.

This could be as a team lead or supervisor in a technical setting, which helps them understand the nature of managing a team of technicians.

Many employers also require HVAC Service Managers to have relevant certifications, which can be obtained through vocational schools, trade schools, or community colleges.

This ensures that they are familiar with the latest HVAC technologies and safety standards.

Candidates with more than 5 years of experience are often considered for higher managerial roles within the HVAC department.

They would typically have a proven track record of leadership and successful project management in their background.

In addition to technical knowledge and leadership experience, HVAC Service Managers should also have excellent customer service skills, as they will often interact with clients and resolve any service issues.

 

HVAC Service Manager Education and Training Requirements

HVAC Service Managers typically require a high school diploma or equivalent as a minimum educational requirement.

They are often required to have completed a program at a technical or trade school where they are trained in the principles of heating, ventilation, and air conditioning systems.

This can be a certificate, diploma, or associate’s degree program.

In these programs, prospective HVAC Service Managers learn about electrical systems, heating and cooling technology, and refrigeration, among other topics.

Many states require HVAC Service Managers to obtain a state license or certification to practice.

These licenses may require a combination of education, work experience, and passing a state-administered exam.

Some HVAC Service Managers may pursue a bachelor’s degree in a related field such as engineering or business management.

In addition to formal education, HVAC Service Managers typically need several years of experience working in the HVAC field.

This experience helps them develop the technical skills necessary for the job and gain a strong understanding of the business and customer service aspects of the role.

Continuing education is important in this role as technologies and regulations frequently change.

Therefore, a commitment to ongoing learning is essential.

Many professionals seek out additional certifications from industry organizations to stay up-to-date and demonstrate their skills and dedication to potential employers.

Professionals in this role also need to have strong leadership and communication skills as they will be managing a team and working with clients.

 

HVAC Service Manager Salary Expectations

An HVAC Service Manager earns an average salary of $68,487 (USD) per year.

However, this can vary widely depending on factors such as geographical location, years of experience in the field, and the size and type of the employing company.

 

HVAC Service Manager Job Description FAQs

What skills does an HVAC Service Manager need?

HVAC Service Managers should possess excellent organizational and leadership skills, as they are responsible for managing both people and projects.

They should have a strong understanding of HVAC systems and principles, and be able to troubleshoot and resolve issues efficiently.

Excellent communication and customer service skills are also important as they interact with clients and staff regularly.

 

Do HVAC Service Managers need a degree?

While a degree is not always necessary for this role, many HVAC Service Managers have a degree in HVAC technology or a related field.

They also typically have several years of experience working in HVAC services, often starting as a technician and working their way up.

In addition, many states require HVAC Service Managers to be licensed, which usually involves passing an exam.

 

What should you look for in an HVAC Service Manager resume?

The resume of an HVAC Service Manager should highlight their technical knowledge of HVAC systems, along with their management experience.

Look for signs of leadership, such as previous roles as a supervisor or manager.

Their resume should also showcase their ability to work with customers and resolve conflicts, as this is a key part of the role.

 

What qualities make a good HVAC Service Manager?

A good HVAC Service Manager is technically proficient, understanding all aspects of HVAC systems and their repair and maintenance.

They are also effective leaders, able to motivate their team and ensure all work is completed to a high standard.

Excellent customer service skills are also important, as they often deal directly with clients.

 

How is the demand for HVAC Service Managers?

The demand for HVAC Service Managers is generally high and is expected to grow in the coming years.

This is due to the increasing complexity of HVAC systems and the ongoing need for their maintenance and repair.

Consequently, the role of an HVAC Service Manager can offer good job security and opportunities for advancement.

 

Conclusion

And there you have it.

Today, we’ve unveiled the true essence of being an HVAC Service Manager.

Surprised?

It’s not just about fixing heating and cooling systems.

It’s about orchestrating comfort and efficiency, one HVAC system at a time.

Armed with our go-to HVAC Service Manager job description template and real-world examples, you’re ready to take the leap.

But why hold back?

Dive deeper with our job description generator. It’s your key to crafting precise job listings or polishing your resume to perfection.

Remember:

Every HVAC system you manage contributes to a more comfortable and efficient world.

Let’s shape that world. Together.

How to Become an HVAC Service Manager (Complete Guide)

Remote, Rich, and Ready: Jobs That Let You Live Large from Anywhere!

Economic Envy: The Jobs That Guarantee More Than Just a Good Salary!

Bracing for Impact: A Look at the World’s Most Alarming Occupations

The Work Wreck: The Most Hated Jobs in the Employment Scene