Insurance Agency Manager Job Description [Updated for 2025]

In today’s increasingly digital landscape, the role of an insurance agency manager is more pivotal than ever.

As the insurance industry continues to evolve, the demand for skilled managers who can navigate, advance, and secure its operations is becoming more critical.

But let’s delve deeper: What is truly expected from an insurance agency manager?

Whether you are:

• An aspiring professional trying to comprehend the core of this role,
• A recruiter seeking to shape the perfect candidate,
• Or simply curious about the inner workings of insurance agency management,

You’re in the right place.

Today, we present a customizable insurance agency manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Insurance Agency Manager Duties and Responsibilities

Insurance Agency Managers oversee the operations of an insurance agency, from sales and marketing to customer service and financial management.

They are in charge of growing the agency through strategic planning and execution of key business initiatives.

The following are some duties and responsibilities of an Insurance Agency Manager:

• Develop and implement business strategies to achieve agency sales and growth targets
• Oversee the hiring, training, and development of agency staff
• Monitor agency performance and develop improvement plans as needed
• Ensure agency compliance with state and federal insurance laws and regulations
• Build and maintain relationships with clients and prospective clients
• Handle high-level customer complaints and issues
• Work closely with insurance carriers to keep abreast of changes in products and policies
• Promote the agency’s services through various marketing and networking activities
• Manage the agency’s budget and financial operations, including forecasting and reporting
• Conduct regular staff meetings to keep employees motivated and informed about business operations

 

Insurance Agency Manager Job Description Template

Job Brief

We are searching for a highly skilled and motivated Insurance Agency Manager to lead our insurance team.

The Insurance Agency Manager will be responsible for setting targets, developing plans, and overseeing insurance agents to ensure the highest possible number of policy sales.

The ideal candidate should be able to nurture effective business relationships with customers, have excellent leadership skills, and in-depth knowledge of the insurance industry’s trends and legislation.

 

Responsibilities

• Manage and lead insurance agents to achieve set targets.
• Develop and implement business plans for profitability.
• Recruit, mentor, and train new insurance agents as required.
• Monitor insurance claims to ensure mutual satisfaction.
• Assess the performance of agents and provide feedback as necessary.
• Develop marketing strategies and promote all types of new insurance contracts.
• Achieve the specified goals and outcomes within schedule.
• Coordinate with clients to provide information and resolve issues, avoiding litigation.
• Stay updated with changes in insurance regulations, laws, and policies.
• Ensure compliance with insurance laws and regulations.

 

Qualifications

• Proven work experience as an Insurance Agency Manager, Insurance Sales Manager or similar role.
• Solid understanding of insurance laws, regulations and procedures.
• Experience with insurance management software and CRM.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to develop strategies, set goals, and achieve them.
• BSc degree in Business Administration or relevant field. A professional certification in Insurance is a plus.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Insurance Agency Manager
• Work Environment: Office setting, with occasional travel for meetings or client consultations.
• Reporting Structure: Reports to the Director of Insurance Services.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $80,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Insurance Agency Manager Do?

Insurance Agency Managers typically work for insurance companies or independent insurance agencies.

They can also work as self-employed individuals or as consultants for insurance firms.

They oversee the daily operations of the insurance agency, including managing agents, handling complaints, and ensuring that customer service standards are met.

Insurance Agency Managers are responsible for recruiting, training, and mentoring new insurance agents.

They monitor the performance of the team and provide guidance and feedback to help agents reach their sales targets.

They collaborate with insurance underwriters and claims adjusters to ensure the best possible service for their clients.

They may also be involved in negotiating contracts with insurance carriers.

Their role also involves planning and implementing marketing strategies to attract new clients and retain existing ones.

They constantly keep themselves updated with the latest insurance products and regulations.

They may also be responsible for financial tasks such as budgeting, forecasting, and ensuring the agency’s financial goals are met.

The Insurance Agency Manager’s role involves a high level of customer interaction, requiring excellent communication and interpersonal skills.

They must also have the ability to resolve conflicts and handle stressful situations effectively.

 

Insurance Agency Manager Qualifications and Skills

An accomplished Insurance Agency Manager should possess the qualifications and skills that align with the job description, including:

• Strong leadership skills to effectively manage and inspire the team towards achieving agency’s goals.
• Advanced knowledge about various insurance products, services and the latest industry trends to provide expert guidance to both staff and clients.
• Outstanding communication and interpersonal skills to foster long-term relationships with clients and staff, while addressing any inquiries or concerns.
• Strategic thinking and business acumen to develop and implement effective business strategies that align with the agency’s objectives.
• Excellent customer service skills to ensure client satisfaction and resolve any disputes or complaints swiftly and professionally.
• Ability to analyze and interpret complex data and financial information to make informed decisions that boost the agency’s profitability.
• Organizational skills to manage multiple tasks simultaneously, prioritize workloads and meet deadlines.
• Problem-solving skills to identify and address challenges that may affect the agency’s performance or service delivery.
• Salesmanship and negotiation skills to drive business growth and achieve sales targets.

 

Insurance Agency Manager Experience Requirements

Insurance Agency Managers typically need several years of experience in the insurance industry, often starting in a more junior role such as an Insurance Sales Agent or an Insurance Underwriter.

Entry-level candidates may have 1 to 3 years of experience, often gained through a combination of internships, part-time roles, or full-time roles in an insurance agency.

These roles help professionals to understand the industry, develop client relationship skills, and familiarize themselves with various insurance products.

Candidates with 3 to 5 years of experience often possess extensive knowledge of insurance policies, regulations, and sales techniques.

They may have developed their skills and knowledge in roles such as an Insurance Broker, Insurance Underwriter, or Insurance Sales Agent.

Those with more than 5 years of experience usually have proven leadership skills, often gained by leading a team or handling significant projects within an insurance agency.

They are likely ready for managerial roles where they will oversee and direct the operations of an insurance agency, including training new agents, setting sales goals, and ensuring customer satisfaction.

In addition to industry-specific experience, Insurance Agency Managers often need strong communication, problem-solving, and customer service skills.

They may also benefit from experience with CRM software and other relevant technologies.

 

Insurance Agency Manager Education and Training Requirements

To become an Insurance Agency Manager, individuals typically require a bachelor’s degree in business administration, finance, economics, or a related field.

The curriculum in these programs generally includes courses in business, finance, marketing, and several types of insurance policies, which provide a solid foundation for the role.

In addition to formal education, some positions may require previous experience in insurance sales or management roles.

Most states require licensing for those selling insurance.

This involves passing a series of exams on different types of insurance policies and laws.

Moreover, there are several certification programs available that can enhance job prospects and demonstrate competence.

These include Chartered Property Casualty Underwriter (CPCU), Certified Insurance Counselor (CIC), and Associate in Risk Management (ARM) among others.

Continued education courses are also usually required to maintain licensure and stay current on laws and policies.

Having a master’s degree in business administration or a related field may also be beneficial, potentially indicating a candidate’s leadership potential and commitment to continuous learning.

 

Insurance Agency Manager Salary Expectations

An Insurance Agency Manager can expect to earn an average salary of $85,589 (USD) per year.

This salary can fluctuate depending on factors such as the manager’s level of experience, the size of the agency they manage, and their location.

 

Insurance Agency Manager Job Description FAQs

What skills does an Insurance Agency Manager need?

Insurance Agency Managers should have excellent leadership and managerial skills, as they will be overseeing a team of insurance agents.

They should also possess strong communication and interpersonal skills to liaise with clients, staff, and other stakeholders effectively.

They need to have good analytical abilities for assessing risks and pricing insurance policies, as well as a solid understanding of insurance laws and regulations.

 

Do Insurance Agency Managers need a degree?

While not always necessary, having a bachelor’s degree in business, finance, economics, or a related field can be beneficial for an Insurance Agency Manager.

They also need to have relevant insurance industry qualifications and licenses.

Some companies might prefer candidates with a master’s degree or additional certifications in risk management or insurance.

 

What should you look for in an Insurance Agency Manager resume?

An Insurance Agency Manager’s resume should showcase their experience in the insurance industry, particularly in managerial roles.

It should also detail their knowledge of insurance products, laws, and regulations, as well as their leadership skills and ability to manage a team.

Other important aspects to look for include their sales track record, customer relationship management, and proficiency in using insurance software.

 

What qualities make a good Insurance Agency Manager?

A good Insurance Agency Manager is goal-oriented and has a strong drive to achieve sales targets.

They have excellent people skills, allowing them to motivate their team and build positive relationships with clients.

They also have a keen eye for detail and are able to make informed decisions based on comprehensive risk assessments.

Lastly, a good Insurance Agency Manager is able to keep up with industry trends and adjust strategies accordingly.

 

Is it difficult to hire Insurance Agency Managers?

Hiring Insurance Agency Managers can be challenging due to the specific skill set and experience required for the role.

It’s important to find candidates who not only have a deep understanding of the insurance industry, but also possess strong leadership and decision-making skills.

Offering competitive salaries, opportunities for career advancement, and a positive work environment can help attract qualified candidates.

 

Conclusion

And so, we unveil the reality.

Today, we’ve lifted the veil on what it truly means to be an insurance agency manager.

Surprise!

It’s not just about selling policies.

It’s about shaping financial safety nets, one policy at a time.

With our top-notch insurance agency manager job description template and real-world examples, you’re ready to take the reins.

But why halt your journey here?

Probe further with our job description generator. It’s your stepping stone to precision-crafted job listings or refining your resume to perfection.

Remember:

Every policy is a part of a larger financial safeguard.

Let’s shape that future. Together.

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