IT Infrastructure Technician Job Description [Updated for 2025]

In the era of digital transformation, the role of IT infrastructure technicians is more significant than ever.

As technology advances relentlessly, the demand for skilled professionals who can build, maintain, and secure our IT infrastructure grows exponentially.

But let’s delve deeper: What’s really expected from an IT infrastructure technician?

Whether you are:

• An aspirant wanting to understand the core responsibilities of this role,
• A recruiter aiming to identify the perfect candidate,
• Or simply interested in the behind-the-scenes of IT infrastructure management,

You’ve landed at the right spot.

Today, we present a customizable IT infrastructure technician job description template, crafted for effortless posting on job boards or career sites.

Let’s dive right in.

IT Infrastructure Technician Duties and Responsibilities

IT Infrastructure Technicians are responsible for installing, maintaining, and troubleshooting the physical and virtual components of an organization’s IT infrastructure.

This includes servers, network devices, storage systems, and software applications.

The primary duties and responsibilities of an IT Infrastructure Technician are:

• Install, configure, and support an organization’s local area network (LAN), wide area network (WAN), and internet systems or a segment of a network system.
• Maintain network hardware and software, including servers, peripherals, network nodes, and terminals.
• Evaluate and modify system’s performance.
• Analyze and isolate issues and perform problem resolution.
• Monitor networks to ensure availability to all system users and perform necessary maintenance to support network availability.
• Plan, coordinate, and implement network security measures, including firewalls, encryption, and password protection.
• Train users in the proper use of hardware and software.
• Document network support activities and create reports to track system performance.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Recommend upgrades or improvements to IT infrastructure to increase system performance and functionality.

 

IT Infrastructure Technician Job Description Template

Job Brief

We are looking for a skilled IT Infrastructure Technician to join our team.

The IT Infrastructure Technician will be responsible for maintaining the company’s IT network, servers, and security systems.

This role is absolutely essential within our organization to prevent any downtime and to ensure continuous connectivity.

Our ideal candidate is proficient in managing LAN/WAN networks, controlling system performance and maintaining system security.

Knowledge of data backup, recovery, and system maintenance is also crucial.

 

Responsibilities

• Monitor and maintain the company’s network and servers
• Ensure system performance by performing system monitoring and analysis, and performance tuning
• Troubleshoot system hardware, software, and operating and system management systems
• Ensure system security through the application of preventative measures
• Create and manage backup and recovery policies
• Monitor and enhance IT Infrastructure and network performance
• Plan and execute the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems
• Prepare users by designing and conducting training programs

 

Qualifications

• Proven work experience as an IT Infrastructure Technician or similar role
• Knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
• Hands-on experience with common software and hardware
• Experience with system installation, configuration and analysis
• Thorough knowledge of computer systems and IT components
• Good knowledge of internet security and data privacy principles
• Degree in Computer Science, Engineering or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: IT Infrastructure Technician
• Work Environment: Office setting with some travel required for system installations or troubleshooting. Some remote work may be possible.
• Reporting Structure: Reports to the IT Infrastructure Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $65,000 minimum to $90,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an IT Infrastructure Technician Do?

IT Infrastructure Technicians play a pivotal role in managing and maintaining an organization’s IT network systems.

They are typically employed in various sectors, including IT firms, financial institutions, educational institutions, healthcare facilities, and more.

These technicians are responsible for installing, configuring, and troubleshooting network hardware and software.

This includes servers, printers, routers, switches, firewalls, and other network devices.

They ensure the smooth running of computer systems and networks within the organization.

IT Infrastructure Technicians are also tasked with monitoring system performance, conducting regular updates, and implementing security measures to protect the IT infrastructure from potential threats.

They work closely with other IT professionals, such as system administrators and network engineers, to plan and implement network infrastructures, as well as to solve any technical issues that might arise.

Furthermore, they may also be involved in disaster recovery operations, restoring systems and data in case of a network failure or security breach.

In some cases, they also provide technical support and guidance to end-users, helping them understand and resolve IT-related issues.

 

IT Infrastructure Technician Qualifications and Skills

An IT Infrastructure Technician should have a combination of technical knowledge, soft skills, and industry-specific qualifications such as:

• Proficiency in installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
• Possess technical knowledge of cloud service providers, ITIL, virtualization, network troubleshooting, and firewalls
• Strong understanding of network infrastructure and network hardware, including the ability to implement, administer, and troubleshoot network devices to maintain the integrity of the network’s infrastructure
• Ability to create accurate network diagrams and documentation for design and planning network communication systems
• Excellent problem-solving skills to swiftly diagnose and rectify network problems and outages, and preemptively prevent them
• Good interpersonal and communication skills for liaising with staff and clients to troubleshoot technical issues, provide training, or explain complex systems in simple terms
• Ability to work in a team, collaborating with network architects on network optimization
• Attention to detail and the ability to work under pressure, prioritizing and managing multiple projects simultaneously
• Knowledge of application transport and network infrastructure protocols and possess a deep understanding of network diagnostic, monitoring and analysis tools
• Industry specific certifications such as CCNA, CCNP, Network+, Security+, etc. are often required

 

IT Infrastructure Technician Experience Requirements

Entry-level IT Infrastructure Technicians typically require at least 1 to 2 years of experience.

This experience can be gained through internships, part-time roles, or even academic projects in areas such as system administration, network support, or hardware maintenance.

IT Infrastructure Technicians with more than 3 years of experience usually have developed a strong understanding of hardware and software troubleshooting, system backups, network configuration, and security protocols.

They may have also gained experience working with cloud platforms, virtualization technologies, and other advanced IT infrastructures.

Those with more than 5 years of experience may possess in-depth knowledge of designing and implementing IT infrastructure solutions.

They likely have a proven track record in managing and resolving complex IT infrastructure issues and may have leadership experience, making them suitable for a managerial or team-lead position.

It’s also common for experienced technicians to hold various industry certifications, such as CompTIA A+, Network+, or Cisco Certified Network Associate (CCNA), which can be a testament to their technical competence in the field.

 

IT Infrastructure Technician Education and Training Requirements

IT Infrastructure Technicians typically possess a bachelor’s degree in computer science, information systems, or a related field.

They require a strong grounding in computer systems and networks, which includes an understanding of computer hardware, software, and the internet.

Knowledge of different operating systems such as Windows, Linux, and MacOS is beneficial.

Advanced roles may require a master’s degree in information technology, computer science, or a related discipline.

This degree can focus on areas such as cloud computing, cybersecurity, or network management.

Certification is highly recommended in this field.

There are various certifications available, such as the CompTIA A+ for general IT knowledge, Cisco Certified Network Associate (CCNA) for networking skills, and Certified Information Systems Security Professional (CISSP) for cybersecurity.

These qualifications, while not always necessary, can significantly enhance an IT Infrastructure Technician’s prospects and demonstrate a commitment to the field.

In addition to formal education, practical experience is highly valued.

This can be gained through internships, part-time jobs, or even personal projects.

Continued education is crucial in this field due to the rapid evolution of technology.

Professionals are expected to stay up-to-date with the latest trends and advancements in IT infrastructure.

 

IT Infrastructure Technician Salary Expectations

An IT Infrastructure Technician can expect to earn an average salary of $59,892 (USD) per year.

However, this figure may vary depending on factors such as the individual’s level of experience, qualifications, the size and type of their employer, and the cost of living in their location.

 

IT Infrastructure Technician Job Description FAQs

What are the key skills required by an IT Infrastructure Technician?

The key skills of an IT Infrastructure Technician include a strong understanding of hardware, software, and networking systems, strong problem-solving skills, and the ability to work under pressure.

They should also have good communication skills to explain complex IT concepts in simple terms to non-technical staff.

Knowledge of system security and data backup/recovery is also required, along with the ability to prioritize and delegate tasks.

 

What qualifications do IT Infrastructure Technicians need?

While some employers might accept candidates with significant experience in place of formal education, generally an IT Infrastructure Technician should have a degree in Computer Science, Information Systems or a related field.

Certifications like CompTIA A+, Network+, or others from Cisco, Microsoft, or similar can enhance job prospects.

 

What should you look for in an IT Infrastructure Technician resume?

An ideal resume for an IT Infrastructure Technician position should showcase a blend of technical and soft skills.

Apart from solid knowledge of IT systems and experience in managing IT infrastructures, look for experience in troubleshooting, system backups, data recovery, and network configuration.

The candidate’s ability to work in a team and communicate effectively are also crucial factors to consider.

 

What qualities make a good IT Infrastructure Technician?

Good IT Infrastructure Technicians are problem solvers who have the ability to think critically and make quick decisions.

They are excellent communicators who can effectively articulate complex IT issues to non-technical staff.

They are organized, detail-oriented, and able to manage multiple tasks simultaneously.

They also continually update their knowledge to stay abreast of the latest IT trends and technologies.

 

Is it challenging to hire IT Infrastructure Technicians?

Yes, hiring IT Infrastructure Technicians can be challenging due to the specialized nature of the role and the specific technical skills required.

The high demand for these professionals also makes the hiring process competitive.

To attract the best talent, employers should offer competitive salaries, opportunities for professional development, and a positive work environment.

 

Conclusion

And there you have it.

Today, we have uncovered the intricate details of what it truly means to be an IT Infrastructure Technician.

What’s the reality?

It’s not just about troubleshooting and maintaining IT systems.

It’s about shaping the digital landscape, one network connection at a time.

Armed with our comprehensive IT Infrastructure Technician job description template and practical examples, you’re well-prepared to take the next step.

But why end the journey here?

Probe further with our job description generator. It’s your ultimate tool for crafting precise job listings or fine-tuning your resume to perfection.

Remember:

Every network component is part of a larger, interconnected system.

Let’s create that future. Together.

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