IT Project Support Specialist Job Description [Updated for 2025]

In the era of rapid technological advancement, the role of IT Project Support Specialists is more critical than ever.

As technology continues to evolve, the demand for skilled professionals who can effectively manage, facilitate, and ensure the successful implementation of IT projects is on the rise.

But what exactly is expected from an IT Project Support Specialist?

Whether you are:

• An individual seeking to understand the core responsibilities of this role,
• A hiring manager trying to outline the perfect candidate,
• Or merely fascinated by the complexities of IT project management,

You’ve come to the right place.

Today, we present a customizable IT Project Support Specialist job description template, designed for effortless posting on job boards or career websites.

Let’s dive right into it.

IT Project Support Specialist Duties and Responsibilities

IT Project Support Specialists play a vital role in aiding project managers in the planning, execution, and finalization of IT projects according to set deadlines.

These specialists utilize their knowledge of IT concepts and project management to provide technical support and ensure the efficiency and effectiveness of IT projects.

They have the following duties and responsibilities:

• Provide technical support to project teams and stakeholders
• Monitor project progress and address potential issues
• Assist in the planning and design of IT projects
• Maintain and update project management system and documentation
• Coordinate and communicate project schedules, resources, equipment, and information
• Liaise with clients to identify and define project requirements, scope, and objectives
• Ensure standards and requirements are met through conducting quality assurance tests
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Assist with user training and support
• Perform administrative tasks such as preparing invoices, reports, memos, and other project documentation
• Identify and mitigate potential risks associated with the projects

 

IT Project Support Specialist Job Description Template

Job Brief

We are seeking a skilled IT Project Support Specialist to join our dynamic team.

Your key role will be providing technical support and guidance in all phases of various IT projects.

This includes monitoring project activities, ensuring effective communication among project team members, and providing administrative support as needed.

Our ideal candidate is an excellent communicator, capable of understanding complex IT concepts and translating them into actionable plans.

You must be highly organized, detail-oriented, and adept at problem-solving.

 

Responsibilities

• Provide technical support and guidance for IT projects
• Monitor and track project progress, ensuring all tasks are on schedule
• Maintain project documentation and handle administrative tasks as needed
• Liaise with different stakeholders to align project objectives and expectations
• Identify potential project risks and develop contingency plans
• Conduct regular project review meetings and provide status updates
• Collaborate with project teams to ensure smooth operation and effective communication
• Assist with user acceptance testing and problem resolution
• Contribute to project planning and budgeting

 

Qualifications

• Proven experience as an IT Project Support Specialist or similar role
• Deep understanding of project management principles and IT processes
• Strong organizational and time-management skills
• Excellent communication and team management abilities
• Problem-solving attitude with an eye for detail
• Bachelor’s degree in Computer Science, IT or relevant field
• Certification in project management is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: IT Project Support Specialist
• Work Environment: Office setting with options for remote work. Some travel may be required for project meetings or consultations.
• Reporting Structure: Reports to the IT Project Manager or IT Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $65,000 minimum to $90,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an IT Project Support Specialist Do?

An IT Project Support Specialist primarily works in the Information Technology sector, collaborating closely with IT Project Managers and other IT professionals to ensure the successful execution of IT projects.

Their primary responsibilities include providing necessary support to IT projects, including scheduling, risk management, and documenting project progress.

They play a pivotal role in coordinating team members, managing project resources, and ensuring all project activities are executed within the stipulated timeline.

They are also responsible for maintaining communication across all project stakeholders, providing necessary updates, and addressing any concerns or issues that may arise during the project implementation.

In addition to this, IT Project Support Specialists are often tasked with the responsibility of troubleshooting technical issues, assisting in the testing phase of IT projects, and providing feedback for project improvement.

They may also be required to prepare project status reports, oversee project deliverables, and ensure adherence to project budget and scope.

Their role is critical in ensuring all IT projects are delivered on time, within budget, and meet the predefined quality standards.

Moreover, IT Project Support Specialists may also provide training and guidance to project staff members and participate in the continuous improvement of project management methodologies.

 

IT Project Support Specialist Qualifications and Skills

An IT Project Support Specialist should have the following qualifications and skills that meet your job requirements:

• Technical knowledge of IT systems and software, capable of providing support and troubleshooting for various technologies.
• Strong analytical and problem-solving skills to quickly diagnose and resolve IT issues, enhancing system performance and functionality.
• Excellent communication skills to clearly explain complex technical information to non-technical staff and stakeholders, and effectively coordinate with the IT project team.
• Project management skills to assist in planning, executing, and monitoring IT projects, ensuring they are completed on time and within budget.
• Team collaboration skills to work effectively with diverse teams and contribute to the successful completion of IT projects.
• Ability to multi-task and manage several tasks or projects simultaneously, with strong attention to detail and prioritization skills.
• Customer service skills to handle inquiries and provide assistance to end-users, improving user experience and satisfaction.
• Understanding of IT security best practices to ensure the secure handling of data and IT systems.
• Proficiency in using project management tools and software to track progress, manage resources, and document issues.

 

IT Project Support Specialist Experience Requirements

Entry-level IT Project Support Specialists often have at least 1 to 2 years of experience in IT or related fields.

This experience may be gained through internships or part-time roles in IT departments or tech companies.

They may also come from roles such as Network Administrator, System Analyst, or Technical Support Specialist.

Candidates with 2 to 3 years of experience in project management or IT support roles are usually more familiar with the intricacies of managing IT projects.

They should have developed a solid understanding of project management methodologies, IT infrastructure, and support tools.

Those with more than 5 years of experience may have strong problem-solving skills and a demonstrated ability to manage multiple high-priority tasks simultaneously.

They may also have strong leadership skills, with experience leading teams and managing IT projects from conception to completion.

It’s also important for IT Project Support Specialists to have a solid understanding of ITIL practices, Agile methodologies, and have experience with project management software like Microsoft Project or JIRA.

Those pursuing a senior role may also have industry-specific certifications such as PMP (Project Management Professional) or CAPM (Certified Associate in Project Management).

 

IT Project Support Specialist Education and Training Requirements

IT Project Support Specialists typically require a bachelor’s degree in computer science, information technology, or a related field.

In addition to academic qualifications, they need to have a solid understanding of various software applications, hardware, and networks.

Having hands-on experience with project management software like Microsoft Project, Asana or Trello is often required.

Knowledge of ITIL (Information Technology Infrastructure Library) practices is also a plus.

For some positions, especially those involving complex IT projects or those in certain industries, a master’s degree in Information Systems or a similar discipline may be required.

Certifications such as Project Management Professional (PMP), Certified Scrum Master (CSM), or PRINCE2 can significantly enhance a candidate’s profile.

Experience in a technical support role or any customer service role is also a valuable asset, as IT Project Support Specialists often need to communicate effectively with various stakeholders, including non-technical personnel.

Ongoing education and keeping up with the latest technology trends are crucial for IT Project Support Specialists, as the IT industry is continually evolving.

 

IT Project Support Specialist Salary Expectations

An IT Project Support Specialist can expect an average salary of $70,000 (USD) per year.

This salary may vary depending on factors such as years of experience in the field, relevant qualifications, the complexity of the projects handled, and the geographical location of the job.

 

IT Project Support Specialist Job Description FAQs

What skills does an IT Project Support Specialist need?

An IT Project Support Specialist should have excellent communication skills to interact with different stakeholders, including project managers, team members, and clients.

They should possess strong problem-solving abilities and a keen attention to detail, enabling them to identify and resolve any project-related issues promptly.

Additionally, they should be proficient in using various project management tools and software.

 

Do IT Project Support Specialists need a degree?

While not always necessary, having a degree in Information Technology, Computer Science, or a related field can be advantageous for an IT Project Support Specialist.

Experience in IT project management, coupled with relevant certifications such as PMP (Project Management Professional) or PRINCE2, can also be beneficial.

 

What should you look for in an IT Project Support Specialist resume?

Look for a balance of education and practical experience in an IT Project Support Specialist’s resume.

The candidate should have experience in supporting IT projects, knowledge of project management methodologies, and proficiency in using project management software.

Certifications like ITIL, PMP, or CompTIA Project+ can also add value to a candidate’s profile.

Furthermore, skills like teamwork, communication, and problem-solving should be evident in their past roles.

 

What qualities make a good IT Project Support Specialist?

A good IT Project Support Specialist is proactive, detail-oriented, and possesses excellent organizational skills.

They should be able to multitask, manage their time efficiently, and perform under pressure.

Good interpersonal and communication skills are vital as they often liaise between project teams and clients.

Lastly, they should demonstrate a strong understanding of IT systems and project management principles.

 

Is it difficult to hire IT Project Support Specialists?

Hiring IT Project Support Specialists can be challenging due to the technical nature of the role and the need for a certain level of experience and qualifications.

Furthermore, the high demand for these professionals can result in a competitive hiring environment.

Employers can attract potential candidates by offering competitive salaries, professional development opportunities, and a positive work culture.

 

Conclusion

And there you have it.

Today, we delved into the intricate details of what it truly entails to be an IT Project Support Specialist.

Surprised?

It’s not just about troubleshooting tech issues.

It’s about shaping the digital backbone of organizations, one project at a time.

With our comprehensive IT Project Support Specialist job description template and real-life examples, you’re fully equipped to step into this dynamic field.

But why limit yourself?

Delve further with our job description generator. It’s your ultimate tool for creating precision-tailored job listings or refining your resume to a T.

Remember:

Every IT project is a cog in the wheel of a company’s digital transformation.

Let’s drive that transformation. Together.

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