Japanese Speaking IT Support Job Description [Updated for 2025]

In this digital era, the demand for Japanese Speaking IT Support has never been higher.

As technology advances, the need for skilled professionals who can provide, enhance, and secure our IT systems in the Japanese language grows stronger.

But let’s delve deeper: What is truly expected from a Japanese Speaking IT Support professional?

Whether you are:

• An aspirant seeking to understand the specifics of this role,
• A recruiter trying to outline the perfect candidate,
• Or simply fascinated by the dynamics of IT support in the Japanese language,

You’re in the right place.

Today, we present a tailor-made job description template for a Japanese Speaking IT Support role, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Japanese Speaking IT Support Duties and Responsibilities

Japanese Speaking IT Support professionals are critical to ensuring the efficient and effective operation of IT systems, particularly within businesses that require Japanese language capabilities.

They provide technical support and assistance, troubleshoot issues, and collaborate with various stakeholders to optimize IT operations.

Their main duties and responsibilities include:

• Providing first-level contact and problem resolution for all users with hardware, software, and application problems.
• Resolving user-reported problems using available tools and following procedures and policies for the handling of support cases.
• Conducting diagnosis of problems, providing support for IT hardware, software and systems, and escalating unresolved issues to the appropriate technical teams.
• Communicating effectively with both technical and non-technical colleagues, including the ability to explain technical issues in clear and understandable language.
• Translating technical documentation and system information from English to Japanese and vice versa, ensuring that language barriers do not impede the efficiency of IT operations.
• Assisting with the installation, configuration, and ongoing usability of desktop computers, laptops, peripheral equipment and software.
• Maintaining an inventory of all IT equipment, software and software licenses.
• Training end-users on hardware and software use.
• Contributing to the development and implementation of IT standards, procedures and policies to improve the overall operational effectiveness and customer satisfaction.
• Ensuring the highest level of customer service, support, and communication with both internal and external stakeholders.

 

Japanese Speaking IT Support Job Description Template

Job Brief

We are searching for a detail-oriented, bilingual IT Support specialist who is fluent in both English and Japanese to join our team.

You will be responsible for troubleshooting technical issues, assisting our Japanese-speaking customers, and supporting our IT department.

The successful candidate should have an in-depth understanding of computer systems, networks, and the ability to explain complex IT matters in simple terms.

Knowledge of the Japanese language, culture, and business customs is vital for this position.

 

Responsibilities

• Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware in Japanese and English
• Responding to queries over the phone or email
• Maintaining daily performance of computer systems
• Walking customers through problem-solving processes
• Installing, modifying, and repairing computer hardware and software
• Following up with customers to ensure issues have been resolved
• Running diagnostic programs to resolve problems
• Training computer users
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

 

Qualifications

• Proven experience as an IT Support Specialist or similar role
• Ability to diagnose and solve hardware/software faults
• Excellent troubleshooting and problem-solving skills
• Knowledge of internet security and data privacy principles
• Outstanding communication skills in both Japanese and English
• BS/BA in IT, Computer Science or relevant field
• Experience in network management and help desk support is appreciated
• Strong attention to detail and excellent customer service skills

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Japanese Speaking IT Support Specialist
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings.
• Reporting Structure: Reports to the IT Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $75,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Japanese Speaking IT Support Do?

A Japanese Speaking IT Support professional typically works in international corporations, tech companies, or as a freelancer, providing technical support to Japanese-speaking clients or in regions where Japanese is predominantly used.

Their primary responsibility is to troubleshoot and resolve IT-related issues while communicating fluently in the Japanese language.

This may include software or hardware problems, network issues, system errors, or any other technical glitches that affect the performance and usability of IT systems and applications.

They must understand the IT problems described by the clients in Japanese and communicate the solutions effectively in the same language.

This role requires them to have strong technical skills along with excellent command over Japanese language.

Additionally, they may also have to provide guidance and instructions to the users, assist in system maintenance and updates, and ensure the smooth operation of IT infrastructure.

They may also be involved in creating and updating user manuals, guides, and other documentation in Japanese, and providing user training.

A Japanese Speaking IT Support professional is a vital link between the IT team and the Japanese speaking users, ensuring seamless IT operations and high levels of customer satisfaction.

 

Japanese Speaking IT Support Qualifications and Skills

Japanese Speaking IT Support Specialists will need a mix of technical skills, language proficiency, and problem-solving skills, including:

• Fluency in both Japanese and English to clearly communicate with clients and colleagues. This includes understanding technical jargon in both languages.
• Familiarity with various operating systems like Windows, Mac, Linux, and Unix, and proficiency in troubleshooting common issues related to these systems.
• Strong technical skills to diagnose and resolve hardware, software, and network issues.
• Knowledge of IT systems and networks, including databases, firewalls, and encryption.
• Excellent problem-solving skills to effectively address IT issues and implement solutions in a timely manner.
• Strong interpersonal and communication skills to provide clear instructions to non-technical users, and to collaborate effectively with other IT professionals.
• Customer service skills to empathize with and reassure frustrated users and provide a positive experience for them.
• Understanding of IT security principles and practices, to protect sensitive information and maintain system integrity.
• Ability to multitask and work under pressure, often handling several issues simultaneously while maintaining attention to detail.

 

Japanese Speaking IT Support Experience Requirements

For the role of Japanese Speaking IT Support, experience requirements vary based on the complexity of the role.

However, basic prerequisites often include 1 to 2 years of experience in an IT-related role, such as IT Support Specialist, Network Administrator, or System Analyst.

This experience is often gained through internships or part-time roles where they would have dealt with technical issues, ticketing systems, and customer support.

As the role requires fluency in Japanese, candidates with experience in a Japanese-speaking environment, or who have studied or worked in Japan, may have an advantage.

Candidates with 3 to 5 years of experience are typically more adept at troubleshooting complex technical issues, managing databases, and working with various hardware and software.

They may have also developed advanced skills in Japanese language and culture, making them more effective in addressing IT support needs of Japanese speaking clients or businesses.

Those with more than 5 years of experience may have some leadership experience, having led teams or projects in the past.

They are often ready for roles with increased responsibility, such as IT Support Team Lead or Manager for Japanese-speaking customers or regions.

Moreover, they are likely to be well-versed in ITIL frameworks and could have relevant certifications such as CompTIA A+ or Network+ to demonstrate their expertise.

 

Japanese Speaking IT Support Education and Training Requirements

IT Support specialists who are proficient in Japanese typically need a bachelor’s degree in computer science, information technology or another related field.

They should also have strong problem-solving skills, proficiency in various programming languages and a comprehensive understanding of computer systems and networks.

In terms of language skills, fluency in both written and spoken Japanese is essential.

This proficiency can be acquired through formal education, such as a degree in Japanese language or studies, or through extensive experience living or working in a Japanese environment.

Some IT Support roles may require specific certifications such as CompTIA A+, Network+ or Security+ to demonstrate technical competency.

These certifications are not typically mandatory but are highly regarded within the IT industry.

Additionally, IT Support specialists should have strong customer service skills, as they will often be communicating with clients to resolve technical issues.

For those interested in advancing their career, obtaining a master’s degree in information technology or a related field or earning advanced IT certifications can be beneficial.

This advanced education and training not only enhances technical skills but also showcases a commitment to continuous learning and professional development.

 

Japanese Speaking IT Support Salary Expectations

A Japanese Speaking IT Support Specialist earns an average salary of $55,230 (USD) per year.

The actual salary may differ depending on experience, level of Japanese proficiency, location, and the specific demands of the hiring organization.

 

Japanese Speaking IT Support Job Description FAQs

What skills does a Japanese Speaking IT Support need?

A Japanese Speaking IT Support needs strong technical skills and the ability to troubleshoot and solve hardware and software problems.

They need to be fluent in Japanese and English, and have excellent communication skills to explain complex IT concepts to non-technical staff in both languages.

Additionally, they need good problem-solving skills, the ability to work under pressure, and a deep understanding of various IT systems and networks.

 

Do Japanese Speaking IT Support staff need any specific qualifications?

While some employers may require a degree in computer science or a related field, others may prioritize experience over formal education.

Additionally, IT Support staff will need proficiency in Japanese, either through formal education or certification.

Familiarity with various operating systems, hardware, and software is also generally expected.

 

What should you look for in a Japanese Speaking IT Support resume?

Look for a mixture of technical skills, language proficiency, and customer service experience.

Certifications in IT support, such as CompTIA A+ or Microsoft Certified: Azure Fundamentals, can be a plus.

Evidence of Japanese language proficiency, such as passing the Japanese Language Proficiency Test (JLPT), should also be included.

Check for experience in troubleshooting and resolving IT issues, as well as any experience working in a bilingual or multilingual environment.

 

What qualities make good Japanese Speaking IT Support?

A good Japanese Speaking IT Support professional is patient, has excellent problem-solving skills, and is capable of explaining technical details in layman’s terms in both English and Japanese.

They should be able to handle pressure, multitask and prioritize issues based on their severity.

The ability to work independently and as part of a team is also crucial.

 

Are Japanese Speaking IT Support roles difficult to fill?

Filling a Japanese Speaking IT Support role can be challenging due to the specific language and technical skill set required.

However, offering competitive salary and benefits, opportunities for professional growth, and a positive working environment can attract qualified candidates.

 

Conclusion

So there you have it.

Today, we’ve unlocked the true essence of being an IT support specialist in the Japanese language sphere.

And guess what?

It’s not just about resolving technical issues.

It’s about shaping the future of technology, one solved problem at a time, in a language that bridges cultures.

With our go-to Japanese speaking IT support job description template and real-world examples, you’re all set to make a move.

But why stop there?

Dig deeper with our job description generator. It’s your next step to precision-crafted listings or enhancing your resume to perfection.

Remember:

Every solved problem is a step towards a smooth-running digital environment.

Let’s shape that future. Together.

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