Jira Workflow Specialist Job Description [Updated for 2025]

In the dynamic landscape of project management, the demand for Jira Workflow Specialists is growing rapidly.

As technology continues to evolve, so does the need for skilled professionals who can design, implement, and maintain our Jira workflows.

But let’s dig deeper: What’s truly expected from a Jira Workflow Specialist?

Whether you are:

• A job seeker looking to understand the core responsibilities of this role,
• A hiring manager aiming to outline the perfect candidate,
• Or simply curious about the intricacies of Jira workflow management,

You’ve come to the right place.

Today, we present a customizable Jira Workflow Specialist job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Jira Workflow Specialist Duties and Responsibilities

Jira Workflow Specialists are responsible for configuring, managing, and enhancing Jira, a project management tool used primarily by software development teams.

They help in workflow design, issue tracking, and project management to ensure smooth operations.

They have the following duties and responsibilities:

• Configure, manage and enhance Jira tools, including native functionality as well as researching, testing and implementing plugins and other integrations
• Design and implement Jira workflows, fields, screens, reports, dashboards and other available functionalities in Jira
• Understand the requirements of project teams and create Jira workflows to suit their needs
• Maintain the Jira system’s stability and reliability by troubleshooting and fixing Jira application issues
• Provide Jira training to technical and non-technical teams, empowering them to use Jira effectively
• Create and manage complex Jira components including project workflows, screen schemes, permission scheme and notification schemes
• Work closely with project managers and team leads to identify and implement new workflows and processes
• Document Jira procedures and maintain updated system documentation
• Assist with the migration of existing projects and workflows into Jira

 

Jira Workflow Specialist Job Description Template

Job Brief

We are seeking a highly skilled Jira Workflow Specialist to oversee our organization’s use of Jira, an issue tracking and project management tool.

The Jira Workflow Specialist will be responsible for designing and managing workflows, setting project permissions, and ensuring the tool is used effectively across teams and projects.

The successful candidate must have a deep understanding of Jira’s capabilities, be able to train others on its use, and be constantly looking for ways to improve our workflow processes.

 

Responsibilities

• Design, build, and manage Jira workflows for multiple teams and projects.
• Set and manage project permissions and ensure they align with company policies.
• Train team members on how to use Jira effectively.
• Analyze workflow processes and make recommendations for improvements.
• Manage user permissions for tools according to the needs of projects and teams.
• Monitor Jira usage and make necessary adjustments.
• Provide user management and support for Jira to project teams.
• Develop metrics, dashboards, and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports.

 

Qualifications

• Proven work experience as a Jira Workflow Specialist or similar role
• Experience with Jira and Confluence administration
• Knowledge of Agile methodologies and software development life cycle (SDLC)
• Proficiency with Jira query language (JQL)
• Excellent analytical and problem-solving abilities
• Strong organizational and project management skills
• Ability to conduct training and workshops for different Jira user groups
• BSc degree in Computer Science, Engineering or a related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Jira Workflow Specialist
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the Project Management Office (PMO) Director or Information Technology (IT) Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $85,000 minimum to $125,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Jira Workflow Specialist Do?

A Jira Workflow Specialist is an IT professional who specializes in customizing, developing, and managing workflows using the Jira software.

They typically work with software development teams or larger business organizations that use Jira for project management and issue tracking.

They can also work independently as consultants.

Jira Workflow Specialists are responsible for understanding the business process and translating it into Jira workflows.

This involves designing, configuring, and managing workflows to improve team efficiency and streamline processes.

Their job involves customizing workflows to fit the specific needs of the project or team, adding necessary fields, setting up permissions, and ensuring the workflow aligns with the team’s operational procedures.

They also troubleshoot and fix issues that arise within the workflow, providing technical support to Jira users, and training team members on how to use the workflow effectively.

Jira Workflow Specialists work closely with project managers, software developers, and other stakeholders to ensure the workflows are optimized for the team’s needs.

They are also responsible for continually assessing the efficiency of workflows and making necessary adjustments or improvements.

In addition, they may also be involved in integrating Jira with other tools and systems used by the team, and maintaining the overall health and performance of the Jira system.

 

Jira Workflow Specialist Qualifications and Skills

A Jira Workflow Specialist should have a specific set of skills and qualifications to effectively manage and tailor Jira workflows that fit the needs of the organization, including:

• Thorough knowledge of the Jira platform, its features, functionalities, and capabilities for effective workflow management.
• Strong technical skills to customize and implement Jira workflows, issue types, screens, fields, and notifications according to business requirements.
• Exceptional analytical and problem-solving skills to identify, troubleshoot, and resolve workflow-related issues efficiently.
• Good communication skills to explain complex technical concepts to non-technical stakeholders and to collaborate effectively with cross-functional teams.
• Understanding of Agile methodologies to align workflow design with Agile practices.
• Project management skills to plan, execute, and monitor Jira-related projects successfully.
• Detail-oriented with the ability to manage multiple tasks simultaneously, ensuring accuracy and timeliness.
• Experience in scripting or programming for customizing and automating workflows, would be beneficial.

 

Jira Workflow Specialist Experience Requirements

Jira Workflow Specialists typically have at least 2 to 3 years of experience working with Jira, often through a job in project management, software development, or quality assurance.

This role requires a deep understanding of the Jira platform and its capabilities, thus an experience in using Jira tools to manage workflows is highly valuable.

Candidates with experience in defining, designing, and implementing Jira workflows are often preferred.

Understanding of the Atlassian suite of products and other project management methodologies like Agile and Scrum can also be beneficial in this role.

Jira Workflow Specialists with more than 4 years of experience may have additional responsibilities such as training other team members, creating detailed reports, and integrating Jira with other software tools.

Those with more than 5 years of experience in the field may also have some leadership experience, and could be ready for a senior or management position within the company.

Advanced knowledge in customizing Jira workflows and troubleshooting technical issues is also expected at this level.

In some cases, Jira certification or a related degree in IT or Computer Science may be required or preferred, though much of the necessary skills and knowledge can also be gained through hands-on experience.

 

Jira Workflow Specialist Education and Training Requirements

A Jira Workflow Specialist typically has a bachelor’s degree in computer science, information systems, software engineering, or a related field.

They need a strong understanding of project management methodologies, with practical experience in Agile methods particularly advantageous.

Also, having a deep knowledge of the Atlassian Jira software is crucial as they will be responsible for creating, managing, and improving the Jira workflows.

While not always required, some positions may prefer candidates with a master’s degree in a specific IT or project management discipline.

This higher degree often indicates a more in-depth understanding of the technical and theoretical aspects of the job role.

It’s highly beneficial for a Jira Workflow Specialist to have a Jira Administration Certification.

This certification validates their ability to configure, manage, and troubleshoot Jira Software and/or Jira Core, making them more desirable to potential employers.

Continuous professional development is important in this role, as the technology and methodologies in project management constantly evolve.

Therefore, engaging in regular training sessions, webinars, and workshops is recommended.

Experience in software development and familiarity with languages such as Python, Java, or C# can also be beneficial, as this can help in understanding the technical aspects of the projects they will manage.

 

Jira Workflow Specialist Salary Expectations

A Jira Workflow Specialist earns an average salary of $80,000 (USD) per year.

The actual earnings can vary depending on factors such as the level of expertise, experience, the size and sector of the employing company, and the geographical location.

 

Jira Workflow Specialist Job Description FAQs

What skills does a Jira Workflow Specialist need?

A Jira Workflow Specialist needs a strong understanding of Jira’s functionalities, tools, and capabilities.

They should possess excellent problem-solving skills, technical proficiency, and project management skills.

A good grasp of Agile methodologies is also essential, as is the ability to customize workflows to suit project needs.

 

Do Jira Workflow Specialists need a degree?

While a degree in computer science or a related field can be beneficial, it is not strictly necessary.

Practical experience with Jira, project management, and Agile methodologies is often more important.

However, certification as a Jira Administrator or Atlassian Certified Professional can enhance job prospects and credibility.

 

What should you look for in a Jira Workflow Specialist resume?

A Jira Workflow Specialist’s resume should highlight their experience with Jira, especially in customizing workflows.

They should demonstrate a history of effective project management, particularly in an Agile environment.

Certifications related to Jira or Atlassian products are also a good sign.

Finally, look for evidence of problem-solving skills and technical knowledge.

 

What qualities make a good Jira Workflow Specialist?

A good Jira Workflow Specialist is analytical, detail-oriented, and has excellent problem-solving abilities.

They need to understand business processes and be able to translate those needs into efficient Jira workflows.

They also need to be effective communicators, as they will often need to explain technical concepts to non-technical team members.

Adaptability is also essential, as they will need to adjust workflows as project requirements change.

 

Is it difficult to hire a Jira Workflow Specialist?

Hiring a Jira Workflow Specialist can be challenging due to the specialized nature of the role.

It requires a unique combination of technical skills, project management experience, and in-depth knowledge of Jira.

Therefore, it can be difficult to find candidates with the right mix of skills and experience.

Offering competitive compensation and opportunities for professional development can help attract qualified candidates.

 

Conclusion

And there we have it.

Today, we’ve given you an inside look into the dynamic role of a Jira Workflow Specialist.

Guess what?

It’s not just about managing projects.

It’s about shaping the workflows that drive business success, one step at a time.

Armed with our comprehensive Jira Workflow Specialist job description template and real-world examples, you’re well-prepared to take the next step.

But why not explore further?

Delve deeper with our job description generator. It’s your ultimate tool for creating precise job listings or fine-tuning your resume to stand out.

Keep in mind:

Every workflow is a vital cog in the larger business machinery.

Let’s shape that future. Together.

How to Become a Jira Workflow Specialist (Complete Guide)

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