Junior IT Support Engineer Job Description [Updated for 2025]

In the digital era, the role of Junior IT Support Engineers is more important than ever.

As technology continues to advance, the demand for skilled individuals who can maintain, troubleshoot, and enhance our IT infrastructure grows stronger.

But what does it really mean to be a Junior IT Support Engineer?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager looking to define the perfect candidate,
• Or simply curious about the day-to-day tasks of IT support engineering,

You’ve come to the right place.

Today, we’re presenting a customizable Junior IT Support Engineer job description template, designed for straightforward posting on job boards or career sites.

Let’s dive in.

Junior IT Support Engineer Duties and Responsibilities

Junior IT Support Engineers are responsible for providing technical support and troubleshooting services to end-users who need assistance with their computer hardware or software.

They work under the supervision of Senior IT Support Engineers or IT Managers and often act as the first line of defense when technical issues arise.

They have the following duties and responsibilities:

• Respond to IT issues; hardware maintenance, software, networking, etc.
• Help set up, install, and configure hardware and software systems according to specifications
• Provide technical assistance and training to users to improve their computer skills
• Work on IT projects as assigned by the IT Manager or Senior IT Support Engineer
• Identify and troubleshoot technical issues on-site or remotely
• Monitor and maintain computer systems and networks ensuring they run smoothly
• Document all actions taken to resolve IT issues to develop a solutions database and for future reference
• Escalate complex issues to the Senior IT Support Engineer or IT Manager
• Perform regular updates and maintenance tasks on company devices and systems
• Assist in the creation and maintenance of IT documentation, including procedural guides and manuals

 

Junior IT Support Engineer Job Description Template

Job Brief

We are looking for a skilled Junior IT Support Engineer to join our team and help us maintain and optimize our computing systems.

This position involves troubleshooting hardware and software issues, installing and configuring software, assisting with network setup and security, and providing technical support to our staff.

Our ideal candidate has a strong understanding of computer systems, networks and software, as well as excellent problem-solving and communication skills.

The ability to explain complex IT concepts in simple terms is a plus.

 

Responsibilities

• Respond to IT issues; hardware maintenance, software, networking, etc.
• Install and configure software and hardware
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Ensure security through access controls, backups and firewalls
• Build an internal wiki with technical documentation, manuals and IT policies

 

Qualifications

• Proven experience as a Junior IT Support Engineer or similar role
• Experience with databases, networks (LAN, WAN), patch management
• Knowledge of system security and data backup/recovery
• Ability to create scripts in Python, Perl or another language
• Familiarity with various operating systems and platforms
• Excellent problem-solving and multitasking skills
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
• Strong sense of discretion and confidentiality required
• BS/BA in Information Technology, Computer Science or a related discipline; professional certification (e.g. CompTIA A+) is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Junior IT Support Engineer
• Work Environment: Office setting with occasional remote work. Some travel may be required for hardware installations or troubleshooting at different company locations.
• Reporting Structure: Reports to the IT Manager or IT Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $70,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Junior IT Support Engineer Do?

A Junior IT Support Engineer is an entry-level position in the IT industry, often employed by tech companies, corporations, or IT consulting firms.

They may also work for small businesses, assisting with their IT needs.

They work under the guidance of senior IT professionals, providing technical support to the company’s staff or clients.

This includes responding to service requests, troubleshooting hardware and software issues, and resolving technical problems.

Their responsibilities involve setting up workstations, installing and updating software, maintaining hardware, and assisting in network troubleshooting.

They are also tasked with monitoring and maintaining computer systems and networks, ensuring they operate smoothly and efficiently.

Additionally, they may be responsible for conducting regular system backups and protecting data from unauthorized access.

Junior IT Support Engineers often communicate directly with users, explaining solutions in clear, understandable language.

They are also expected to escalate more complex issues to senior IT professionals within the organization.

In some cases, they may be involved in testing new technology or software systems and providing feedback to the development team.

Their role is crucial in the IT department as they assist in maintaining the overall technological operations of the organization.

 

Junior IT Support Engineer Qualifications and Skills

A Junior IT Support Engineer should have a set of technical skills, soft skills and relevant industry knowledge to provide effective support to users, including:

• Technical knowledge of various hardware, software and networking systems to troubleshoot and resolve issues.
• Problem-solving skills to effectively identify, analyze and rectify technical faults in a timely manner.
• Ability to provide clear instructions and guidance to users in resolving technical issues, demonstrating excellent communication skills.
• Understanding of IT protocols and processes, and the ability to follow them accurately to ensure consistency in work.
• Time management skills to prioritize tasks and manage workload effectively in a fast-paced environment.
• Customer service skills to handle user inquiries professionally and efficiently, with patience and empathy.
• Willingness to continually learn and stay updated with the latest technology trends and best practices in IT support.
• Teamwork skills to collaborate with other IT professionals and stakeholders in the organization effectively.

 

Junior IT Support Engineer Experience Requirements

Junior IT Support Engineers are usually required to have a minimum of 1 to 2 years of experience in an IT-related field.

This experience can be obtained through internships, part-time roles, or even relevant coursework during their education.

Their experience should ideally involve troubleshooting IT issues, providing customer support, and working with different types of hardware and software systems.

Understanding of networking systems, operating systems, and application software are often key requirements for this role.

Experience in related roles such as IT Technician, Helpdesk Support, or Computer Network Support Specialist can also be beneficial for candidates for a Junior IT Support Engineer position.

As they gain experience, Junior IT Support Engineers can enhance their skills in problem-solving, customer service, and technical expertise, preparing them for more advanced roles in IT support or administration.

Those with over 3 years of experience may be ready for senior or managerial roles within IT support.

 

Junior IT Support Engineer Education and Training Requirements

Junior IT Support Engineers generally have a bachelor’s degree in computer science, information technology, or another related field.

They should also have a good understanding of computer systems, mobile devices, and other tech products.

Knowledge of network management, system maintenance, and user support is crucial.

A strong foundation in problem-solving and troubleshooting is necessary, and familiarity with various operating systems such as Windows, MacOS, and Linux is beneficial.

Junior IT Support Engineers should also be familiar with different programming languages such as Python, Java, and C++.

Some roles may require specific certifications such as CompTIA A+, Network+, or Security+.

These certifications demonstrate a candidate’s technical competency and dedication to the field.

While not always required, some Junior IT Support Engineers may find it advantageous to pursue a master’s degree in a specific IT discipline.

Continuous professional development is encouraged in this rapidly changing field, and further qualifications or certifications may enhance career progression opportunities.

 

Junior IT Support Engineer Salary Expectations

A Junior IT Support Engineer can expect to earn an average salary of $53,476 (USD) per year.

However, the actual salary can vary depending on factors like experience, certifications, the size of the employing company, and the location of the job.

 

Junior IT Support Engineer Job Description FAQs

What skills does a Junior IT Support Engineer need?

Junior IT Support Engineers should have strong problem-solving skills and a basic understanding of IT infrastructure.

They should be familiar with operating systems like Windows, Linux, or macOS, networking, and hardware troubleshooting.

Communication skills are also critical as they will be interacting with staff members to resolve their technical issues.

 

Do Junior IT Support Engineers need a degree?

While a degree in Computer Science, IT, or a related field would be beneficial, it is not always a necessity.

Many Junior IT Support Engineers start their careers with a certification like CompTIA A+, Network+, or a similar credential.

Experience, whether through internships, personal projects, or entry-level roles, can also be a significant advantage.

 

What should you look for in a Junior IT Support Engineer resume?

A Junior IT Support Engineer’s resume should highlight their technical skills such as knowledge of operating systems, networking, and hardware.

It should also showcase their problem-solving skills and experience in customer service or a user-facing role.

Certifications, internships, or any hands-on experience would be a definite plus.

 

What qualities make a good Junior IT Support Engineer?

A good Junior IT Support Engineer should be patient, empathetic, and able to communicate technical information in a way that non-technical people can understand.

They should also have a knack for problem-solving, a thirst for learning, and a willingness to keep up with fast-paced technological advances.

 

What are the daily duties of a Junior IT Support Engineer?

A Junior IT Support Engineer typically starts their day by checking and prioritizing incoming support requests.

Throughout the day, they troubleshoot and resolve technical issues, which can range from software glitches to hardware malfunctions.

They may also be involved in setting up and configuring new systems or software, performing routine system checks and maintenance, and providing user training or advice.

They also document all actions and solutions for future reference and quality control purposes.

 

Conclusion

And there we have it.

Today, we’ve unveiled the true essence of being a Junior IT Support Engineer.

Guess what?

It’s not just about fixing computer glitches.

It’s about ensuring the seamless operation of our digital world, one IT issue at a time.

Armed with our comprehensive Junior IT Support Engineer job description template and practical examples, you’re ready to take the next step.

But why draw the line there?

Delve further with our job description generator. It’s your go-to resource for creating precise job listings or perfecting your resume.

Remember:

Every IT issue resolved is a step towards a smoother digital experience.

Let’s enhance that digital world. Together.

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