Junior IT Support Job Description [Updated for 2025]

In the technological era, the need for junior IT support has become more critical than ever.

As technology advances, the demand for proficient individuals who can manage, maintain, and protect our IT systems is on the rise.

But let’s dig deeper: What’s really expected from a junior IT support?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager crafting the perfect candidate profile,
• Or just curious about the role of IT support,

You’re in the right place.

Today, we present a customizable junior IT support job description template, designed for effortless posting on job boards or career sites.

Let’s get started.

Junior IT Support Duties and Responsibilities

Junior IT Support specialists perform a range of tasks related to maintaining and improving a company’s IT systems.

They are often the first point of contact for employees experiencing technical issues.

Their daily duties and responsibilities include:

• Respond to IT issues; hardware maintenance, software, networking, etc.
• Assist employees with installation, configuration and ongoing usability of system hardware and software
• Offer daily operations and systems support to personnel
• Verify functionality of hardware and software components
• Troubleshoot hardware and software issues in person, remotely and via phone
• Assist employees with computer problems and answer their questions
• Conduct daily network backup operations
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Maintain records/logs of repairs and fixes
• Maintain hardware and software inventory

 

Junior IT Support Job Description Template

Job Brief

We are looking for a capable and eager Junior IT Support Specialist to assist our team in ensuring smooth hardware and software operation throughout our organization.

Responsibilities will include responding to user inquiries, assessing problems and issues with IT equipment and applications, and helping our employees with technology issues.

The ideal candidate is tech-savvy, resourceful, detail-oriented, and responsive.

 

Responsibilities

• Provide timely technical support for users and work with them to solve existing problems
• Administer and maintain IT inventory including hardware, software, and supplies
• Troubleshoot hardware and software issues in person, remotely and via phone
• Assist employees with computer problems and answer their questions
• Conduct IT training for new employees
• Install and update company software and hardware as needed
• Anticipate and report the cost of replacing or updating computer items

 

Qualifications

• Basic understanding of computer systems and networks
• Good knowledge of internet security and data privacy principles
• Technical degree or certification, or equivalent experience
• Excellent troubleshooting skills
• Good communication skills
• Patient and able to walk users through troubleshooting steps
• Ability to work well in teams

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Junior IT Support Specialist
• Work Environment: Office setting with some opportunities for remote work. May require occasional travel to different company locations for on-site support.
• Reporting Structure: Reports to the IT Manager or IT Support Team Lead.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $40,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Junior IT Support Do?

Junior IT Support professionals are typically entry-level positions in the IT department of various organizations across all industries.

They can also work for IT firms or as independent contractors.

They work closely with other IT Support staff and IT Managers to troubleshoot and resolve software and hardware issues, often serving as the first point of contact for employees or clients facing technical problems.

Their job is to field inquiries, run diagnostic tests, isolate problems, and implement solutions.

This can range from setting up or repairing computer systems and equipment (like printers or networks) to educating users on how to use new software or hardware.

They may also be involved in maintaining or updating a company’s IT inventory, documenting issues and solutions, and assisting with system backups and recovery.

Junior IT Support staff often have a good understanding of computer systems, mobile devices and other tech products.

They need to be able to communicate effectively to understand the problem and explain the solution.

They also need good problem-solving skills to diagnose and resolve technical issues.

 

Junior IT Support Qualifications and Skills

A Junior IT Support professional should possess a combination of technical knowledge, problem-solving skills, and customer service abilities, including:

• Basic understanding of computer systems, hardware, and software to diagnose and resolve technical issues.
• Ability to provide technical assistance and support to users, helping them troubleshoot problems with their devices and systems.
• Strong problem-solving skills to identify, analyze, and rectify technical problems.
• Effective communication skills to help non-technical staff members understand solutions to their IT issues.
• Customer service skills to handle the needs of users in a professional, efficient, and courteous manner.
• Ability to work in a team, collaborating with other IT professionals to ensure smooth operation of IT infrastructure.
• Organizational skills to document IT issues and their resolutions for future reference.
• Knowledge of network management and data backup/recovery methods for protecting users’ data.

 

Junior IT Support Experience Requirements

Aspiring Junior IT Support professionals generally require up to 1 year of experience in the IT field.

This experience can be acquired through internships, co-op programs, or entry-level positions in similar technical roles.

Candidates often gain practical experience in troubleshooting, maintaining hardware and software, and offering technical support.

They may also have experience with various IT systems, networks, and databases.

Candidates with certifications in IT, computer science, or related fields can also meet the experience requirements for Junior IT Support roles.

These certifications can demonstrate a candidate’s theoretical knowledge and practical skills in the field.

Additional experience in customer service roles can also be beneficial, as Junior IT Support professionals frequently interact with users and clients to resolve IT issues.

Those with more than 2 years of experience in IT roles may be ready for more advanced IT Support roles, where they can take on more complex tasks and responsibilities.

 

Junior IT Support Education and Training Requirements

Junior IT Support roles typically require a minimum of a high school diploma or equivalent, although an associate’s or bachelor’s degree in computer science, information technology, or a related field is often preferred.

These degrees usually cover subjects such as computer programming, network administration, and systems analysis.

A solid understanding of operating systems, software applications, and network functions is essential.

In addition to formal education, practical experience is highly valued.

This could be gained through internships, part-time jobs, or even personal projects.

Some positions may require specific IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals, among others.

These certifications demonstrate a practical understanding of IT fundamentals and are often sought by employers.

Continuous learning and staying updated with the latest technologies, systems, and applications are crucial in this field due to the ever-changing nature of technology.

Moreover, strong problem-solving skills, good communication abilities, and a customer service orientation are also essential for success in Junior IT Support roles.

 

Junior IT Support Salary Expectations

A Junior IT Support Specialist can expect to earn an average salary of $43,835 (USD) per year.

This income may fluctuate based on factors such as prior experience, technical skills, geographical location, and the size and industry of the employer.

 

Junior IT Support Job Description FAQs

What skills does a Junior IT Support need?

Junior IT Support professionals should have a basic understanding of computer systems, network management, and software applications.

They should also have good problem-solving skills to diagnose and rectify any IT-related issues.

Moreover, they should possess good communication skills to interact effectively with their team and explain technical issues to non-technical colleagues or clients.

 

Do Junior IT Support professionals need a degree?

While not always necessary, having a degree in computer science, information technology or a related field can be beneficial for a Junior IT Support role.

However, some businesses also value relevant certifications, practical experience, and a demonstrated understanding of IT systems over a formal degree.

 

What should you look for in a Junior IT Support resume?

Look for any relevant education or certifications in IT, such as a degree in computer science or a CompTIA A+ certification.

Experience in a similar role or any IT-related internship experience can also be beneficial.

Additionally, look for technical skills such as knowledge in operating systems, networking, troubleshooting, and hardware setup.

 

What qualities make a good Junior IT Support?

A good Junior IT Support professional is patient, as they often need to explain technical issues to non-technical people.

They should also have good problem-solving skills, as they will need to diagnose and fix a range of IT problems.

Attention to detail is another important quality, as it can help in identifying and resolving issues quickly.

 

What is the career path for a Junior IT Support?

A Junior IT Support professional typically starts their career by providing basic support for IT systems or software.

As they gain experience, they can advance to more complex roles such as IT Support Specialist, Systems Administrator, or Network Administrator.

With further experience and qualifications, they could move into roles like IT Manager or IT Director.

 

Conclusion

And there you have it.

Today, we’ve unraveled the essence of being a junior IT support specialist.

Surprising, isn’t it?

It’s not just about fixing computers.

It’s about empowering the digital world, one technical issue at a time.

With our easy-to-use junior IT support job description template and real-life examples, you’re ready to take the next step.

But, why limit yourself?

Immerse yourself further with our job description generator. It’s your stepping stone towards creating laser-focused listings or refining your resume to flawless perfection.

Remember:

Every technical issue resolved contributes to the bigger picture.

Let’s shape that future. Together.

How to Become a Junior IT Support (Complete Guide)

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