Maître D’ Job Description [Updated for 2025]

In the world of hospitality, the importance of the Maître D’ has never been more prominent.

As the industry evolves, the demand for professionals who can coordinate, manage and enhance our dining experiences grows ever stronger.

But let’s delve deeper: What’s truly expected from a Maître D’?

Whether you are:

• A job seeker trying to comprehend the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the inner workings of the hospitality industry,

You’re in the right place.

Today, we present a customizable Maître D’ job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Maître D’ Duties and Responsibilities

The Maître D’, also known as the restaurant manager or head waiter, is a vital role in the hospitality industry.

Their main focus is on ensuring the customers receive an excellent dining experience.

Their primary duties and responsibilities include:

• Welcoming and seating guests in a timely and organized manner
• Communicating with guests to understand their dining preferences and any dietary restrictions
• Supervising, training, and managing waitstaff to ensure high quality service
• Coordinating with the kitchen staff to ensure timely and accurate order preparation
• Handling reservation requests and maintaining an accurate guest reservation system
• Handling customer complaints professionally and resolving them to the customer’s satisfaction
• Inspecting dining room appearance and cleanliness, ensuring it meets health and safety standards
• Maintaining detailed knowledge about the menu, including food, beverage, and wine offerings
• Managing the cash register, taking payments, and providing accurate change when necessary
• Collaborating with the restaurant management team to plan and execute events or special functions

 

Maître D’ Job Description Template

Job Brief

We are seeking a professional and customer-focused Maître D’ to oversee our restaurant operations.

The Maître D’s responsibilities include greeting and seating guests, managing reservations, coordinating with the kitchen and dining staff, and ensuring customer satisfaction.

The ideal candidate is hospitable, has excellent communication skills, and can handle stressful situations with grace.

As the face of our restaurant, the Maître D’ should have a friendly and welcoming demeanor and a passion for providing a superior dining experience.

 

Responsibilities

• Greet guests and make them feel comfortable
• Manage reservations and table assignments
• Coordinate with kitchen and dining room staff to ensure smooth service
• Address guest inquiries and resolve issues
• Maintain a clean and organized front-of-house area
• Oversee the training of new front-of-house staff
• Ensure adherence to health and safety regulations
• Manage guest complaints and compliments, forwarding them to management as needed
• Regularly review product quality and research new vendors

 

Qualifications

• Proven work experience as a Maître D’, Restaurant Manager, or similar role in the hospitality industry
• Strong organizational skills
• Ability to stand for long hours
• Excellent communication and interpersonal skills
• Experience using reservation software
• Understanding of health and safety regulations
• Ability to diffuse tense situations and resolve conflicts
• High school diploma; hospitality certification is a plus

 

Benefits

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Meal discounts
• Professional development opportunities

 

Additional Information

• Job Title: Maître D’
• Work Environment: Fast-paced, high-stress restaurant environment. Evening, weekend, and holiday shifts are common.
• Reporting Structure: Reports to the Restaurant Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $29,000 minimum to $47,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Maître D’ Do?

A Maître D’, also known as a maître d’hôtel, typically works in upscale restaurants, hotels, and cruise ships.

They are often the first point of contact for customers and play a crucial role in creating a welcoming atmosphere.

Their primary role is to oversee the management of the dining room, reception, and reservation management.

They greet guests upon arrival, show them to their table, and ensure their dining experience meets the highest standards.

The Maître D’ coordinates with the kitchen staff about daily specials, seating arrangements, and any specific dietary requirements or special requests from guests.

They also handle customer complaints and issues in a professional and courteous manner, making sure that all guests leave the restaurant satisfied.

Moreover, a Maître D’ manages a team of waitstaff, offering training, supervision, and sometimes also taking part in hiring decisions.

In addition, they are responsible for maintaining the aesthetic appeal of the dining area, ensuring cleanliness, and coordinating necessary repair or maintenance tasks.

Many Maître D’s also assist with event planning within the establishment, making them a central figure in the overall functioning of the restaurant.

 

Maître D’ Qualifications and Skills

A proficient Maître D’ should have the skills and qualifications that mirror your job requirements, such as:

• Excellent interpersonal skills to build rapport with guests and maintain good relationships with staff
• Exceptional customer service skills to ensure guests feel welcome and their needs are met promptly and efficiently
• Strong communication skills to effectively convey information to guests, staff, and management
• Detailed knowledge of the restaurant’s menu, services, and policies to provide accurate information to guests
• Problem-solving skills to quickly resolve any complaints or issues that arise during service
• Time management skills to effectively coordinate dining room operations and ensure timely seating and service
• Leadership skills to supervise and motivate restaurant staff to provide excellent service
• Physical stamina as the role may require standing for extended periods
• Professionalism and a polished appearance to represent the restaurant in a positive manner

 

Maître D’ Experience Requirements

The role of a Maître D’ generally requires at least 2-3 years of experience in the hospitality industry, ideally in a high-end restaurant or hotel setting.

This experience provides the necessary exposure to customer service, problem-solving, and the intricate dynamics of restaurant operation.

On-the-job experience as a host, server, or restaurant assistant manager can be particularly beneficial for those aspiring to become a Maître D’.

These positions provide hands-on experience in interacting with guests, coordinating dining room operations, and handling any complaints or issues that arise.

Candidates with more than 5 years of experience in the industry, especially those who have served in a managerial role, are more likely to have developed the leadership, multitasking, and communication skills required for the Maître D’ role.

Those with extensive experience in the industry, often 10 years or more, are typically seasoned professionals who have a deep understanding of the hospitality industry, have strong connections with customers and suppliers, and are able to mentor and guide their teams effectively.

These individuals may already have served as a Maître D’ in a smaller establishment and are ready for the challenges of larger, more prestigious venues.

 

Maître D’ Education and Training Requirements

A Maître D’, also known as a headwaiter or restaurant manager, usually gains their position through years of experience in the hospitality industry, though a degree or diploma in hospitality management, business, or a related field can be beneficial.

Most Maître D’s start their careers in entry-level positions such as servers or waitstaff in restaurants and gradually work their way up.

Experience is key in this role as it provides a solid understanding of restaurant operations, customer service, and team management.

Several culinary schools and colleges offer programs specifically for restaurant management or hospitality which include coursework in food service management, restaurant operations, and hospitality law.

Although not required, some Maître D’s may pursue certifications from professional organizations such as the American Hotel & Lodging Educational Institute or the National Restaurant Association.

These certifications can demonstrate expertise in the field and a commitment to professional standards.

Alongside formal education and training, excellent communication, leadership, and problem-solving skills are essential in this role.

A second language can also be beneficial, particularly in high-end or international establishments.

Continuous learning and keeping up-to-date with industry trends and standards is important for career advancement and success.

 

Maître D’ Salary Expectations

A Maître D’, also known as restaurant manager, can expect an average salary of $51,000 (USD) per year.

The actual salary can vary depending on the individual’s experience, the location of the restaurant, and the type of dining establishment.

Upscale dining establishments typically pay higher wages, and tips can significantly increase earnings.

 

Maître D’ Job Description FAQs

What skills does a Maître D’ need?

A Maître D’ needs excellent interpersonal and communication skills to interact effectively with both guests and staff.

They should be able to handle stressful situations calmly and professionally.

Leadership and management skills are also crucial, as they will be responsible for coordinating the restaurant staff.

Organizational skills and attention to detail are important for scheduling reservations and managing the seating arrangement.

 

Do Maître D’s need a degree?

Although not strictly required, many Maître D’s hold degrees in hospitality management or a related field.

Practical experience in the restaurant industry, particularly in customer service roles, is often more important.

Some restaurants may require their Maître D’ to hold a food handler’s certificate or similar certification.

 

What should you look for in a Maître D’ resume?

A Maître D’s resume should highlight their experience in customer service roles, preferably within the hospitality industry.

They should demonstrate strong leadership abilities, effective communication skills, and a proven track record of handling high-pressure situations.

Any additional skills, such as fluency in a second language or experience with reservation software, should also be noted.

 

What qualities make a good Maître D’?

A good Maître D’ is a natural leader who excels at managing both staff and guests.

They have a keen eye for detail, ensuring that every aspect of the dining experience meets the restaurant’s high standards.

Good Maître D’s are great problem-solvers, able to handle any issues that arise quickly and effectively.

Finally, they should be genuinely passionate about providing exceptional customer service.

 

Is it challenging to hire a Maître D’?

Hiring a Maître D’ can be challenging due to the specific skill set required for this role.

It requires a blend of excellent customer service skills, strong leadership abilities, and a deep understanding of the restaurant business.

This combination can be hard to find, so it’s essential to cast a wide net in your search and take the time to find the right candidate.

 

Conclusion

There you have it.

Today, we’ve granted you exclusive access to the world of a Maître D’.

Guess what?

It’s not just about reservation management.

It’s about orchestrating an unforgettable dining experience, one customer at a time.

With our ultimate Maître D’ job description template and real-life examples, you’re ready to take the reins.

But don’t stop there.

Go further with our job description generator. It’s your pathway to crafting perfect job listings or fine-tuning your resume to stand out.

Remember:

Every interaction is a chance to make an impression.

Let’s create those memorable dining experiences. Together.

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