Managed Services Network Engineer Job Description [Updated for 2025]

In the modern era of technology, the role of managed services network engineers has never been more crucial.

As technology evolves, the demand for proficient individuals who can develop, maintain, and secure our networking infrastructure continues to surge.

But let’s delve deeper: What’s truly expected from a managed services network engineer?

Whether you are:

• A job seeker attempting to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the intricate world of network engineering,

You’ve come to the right place.

Today, we present a customizable managed services network engineer job description template, structured for convenient posting on job boards or career sites.

Let’s dive right in.

Managed Services Network Engineer Duties and Responsibilities

Managed Services Network Engineers are responsible for the design, implementation, and management of an organization’s network systems.

They ensure the efficiency, security, and optimal performance of these systems, while responding to any network-related issues or incidents.

The duties and responsibilities of a Managed Services Network Engineer include:

• Design, implement and manage networks and network devices such as switches, routers, firewalls, and load balancers
• Monitor network performance to ensure its reliability and availability
• Identify, troubleshoot, and resolve network-related issues or incidents
• Perform network maintenance and system upgrades including patches, drivers, and hotfixes
• Develop and implement policies for network security, disaster recovery, and backup procedures
• Conduct regular network performance testing and provide network performance statistics and reports
• Collaborate with other IT teams to optimize network systems and services
• Provide technical support and guidance to users and other IT staff
• Stay current with the latest networking trends, technologies, and best practices
• Document all network setups, configurations, and troubleshooting processes

 

Managed Services Network Engineer Job Description Template

Job Brief

We are seeking a knowledgeable and experienced Managed Services Network Engineer to oversee, manage, and coordinate network systems and services for our clients.

The responsibilities of the Managed Services Network Engineer include troubleshooting network issues, maintaining and upgrading network devices and software, monitoring network performance, and ensuring network security.

Our ideal candidate has a solid understanding of network infrastructure and network hardware, as well as a thorough knowledge of various network protocols and network management systems.

Ultimately, the Managed Services Network Engineer must be able to design, implement, and oversee networks to ensure optimal performance and availability for system users, while ensuring the integrity of the data and network security.

 

Responsibilities

• Design and implement new network solutions and improve the efficiency of current networks
• Install, configure, and support network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
• Monitor network performance and integrity
• Resolve issues by troubleshooting cloud and local infrastructure
• Automate tasks and monitor their effectiveness
• Ensure network security and connectivity
• Define network policies and procedures
• Work closely with other team members and clients to meet business goals
• Keep an eye out for needed updates and upgrades

 

Qualifications

• Proven work experience as a Network Engineer or similar role
• Professional certification (e.g. CCNP, CCDP)
• Solid background in network administration and architecture
• Knowledge of coding languages for scripting (e.g Python, Perl)
• Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds network tools)
• In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)
• Familiarity with access control models and network security
• Experience with network equipment and software, firewalls, routers, switches, etc.
• BSc degree in Computer Science, Engineering or a related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Managed Services Network Engineer
• Work Environment: Office setting with options for remote work. Some travel may be required for client consultations or on-site network implementations.
• Reporting Structure: Reports to the Network Manager or IT Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $78,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Managed Services Network Engineer Do?

Managed Services Network Engineers primarily work for IT companies, offering their skills to businesses across various industries.

They can also be self-employed or work as IT consultants.

They are responsible for the design, implementation, and oversight of an organization’s computer networks.

This includes local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communication systems.

Their role involves ensuring the smooth and efficient operation of networks to provide maximum performance and availability for their users, such as staff, clients, customers, and suppliers.

They achieve this by monitoring network performance, performing routine maintenance, and troubleshooting network issues as they arise.

Managed Services Network Engineers also secure networks by developing network access controls and policies, and they implement and maintain network hardware and software.

They conduct regular network infrastructure assessments and upgrades as needed.

They often work closely with other IT professionals, such as system administrators and cybersecurity specialists, to ensure network reliability and security.

They may also be tasked with training staff on network troubleshooting to minimize downtime.

In a consulting role, they work closely with clients, advising them on the most appropriate network architecture based on their business needs and resources.

They also provide ongoing network support and troubleshooting, often on a 24/7 basis, to ensure their clients’ networks run efficiently with minimal disruption.

 

Managed Services Network Engineer Qualifications and Skills

A Managed Services Network Engineer should be equipped with a broad range of technical and soft skills, along with a solid understanding of networking and systems, such as:

• Strong technical knowledge of network and PC operating systems, including a deep understanding of networking hardware and software.
• Exceptional analytical and problem-solving skills to identify network issues and implement effective solutions.
• Proficient in network protocols, firewall management, and operating systems like Linux and Windows.
• Excellent interpersonal skills to work well within a team and communicate effectively with non-technical staff.
• Knowledge of managed services operations, including service level agreements, customer service and technical support.
• Ability to manage multiple tasks and projects concurrently, maintaining a high level of accuracy and attention to detail.
• Experience with network security protocols, including VPNs, VOIP, and wireless network management.
• Strong documentation skills to maintain records of network architecture, configuration, and service issues.

 

Managed Services Network Engineer Experience Requirements

Managed Services Network Engineer candidates typically require a bachelor’s degree in Computer Science, Information Systems, or a related field.

Entry-level candidates should possess at least 1-3 years of experience in Network Administration or Network Support positions where they have gained hands-on experience with network infrastructure and its related technologies.

During these initial years, candidates are expected to build their knowledge and experience with different network protocols, network security systems, network troubleshooting, and network configuration management.

Candidates with 3-5 years of experience often have developed specialized skills with specific networking systems or technologies and have experience in designing, implementing, and managing complex network structures.

Those with over 5 years of experience are generally considered for senior roles, where they are expected to have leadership experience and be capable of managing a team.

They may also be responsible for tasks like training junior engineers, strategic planning, and making important decisions related to network infrastructure and its security.

Some organizations may prefer or require candidates with specific certifications like CCNA, CCNP, or CCIE, which vouch for their technical expertise and competence in networking.

 

Managed Services Network Engineer Education and Training Requirements

A Managed Services Network Engineer typically requires a bachelor’s degree in computer science, information technology, network administration or a similar field.

A deep understanding of network infrastructure, including routing, switching, and wireless access is a must.

Familiarity with network protocols and services such as DNS, HTTP, and IPsec is also essential.

Some roles may require a Master’s degree in a specific IT or network engineering discipline, especially for higher-level or specialized positions.

In addition to formal education, various professional certifications are often required or preferred.

These certifications may include Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), or Microsoft Certified: Azure Administrator Associate.

Experience with specific network hardware, software, and operating systems may also be necessary.

These can include Cisco systems, Juniper networks, Microsoft Server, and Linux.

Continual learning and upskilling are important in this role due to the rapidly evolving nature of networking technologies and the frequent introduction of new standards and protocols.

It is also beneficial for a Managed Services Network Engineer to have strong problem-solving skills, be able to manage multiple tasks and projects, and have excellent communication skills.

 

Managed Services Network Engineer Salary Expectations

A Managed Services Network Engineer can expect to earn an average salary of $88,283 (USD) per year.

The actual income can differ greatly depending on factors such as years of experience, certifications, specific skills, and the location of employment.

 

Managed Services Network Engineer Job Description FAQs

What skills does a Managed Services Network Engineer need?

Managed Services Network Engineers need a robust set of technical skills, including a deep understanding of networking protocols, network analysis tools, and network security.

They should also be proficient in operating systems like Windows and Linux.

Besides these technical skills, they should possess problem-solving abilities, strong communication skills, and a customer service orientation.

 

Do Managed Services Network Engineers need a degree?

Most employers require a bachelor’s degree in Computer Science, Information Technology, or a related field.

However, equivalent work experience may be acceptable in some cases.

Certifications like Cisco Certified Network Professional (CCNP), Microsoft Certified: Azure Network Engineer Associate, or Juniper Networks Certified Enterprise Routing and Switching Expert are highly beneficial.

 

What should you look for in a Managed Services Network Engineer resume?

When reviewing a resume, look for a solid background in network engineering and experience with different network technologies.

Certifications from recognized institutions like Cisco or Juniper are a plus.

Consider experience in managing complex network infrastructures, troubleshooting network issues, and improving network security.

Also, look for experience with cloud platforms like AWS or Azure, as many organizations are moving their infrastructures to the cloud.

 

What qualities make a good Managed Services Network Engineer?

A good Managed Services Network Engineer is a problem solver who can troubleshoot and resolve complex network issues efficiently.

They need to be detail-oriented to monitor and maintain intricate network systems.

They should be able to work under pressure and manage multiple tasks simultaneously.

Good communication skills are also essential as they often need to explain complex technical issues to non-technical stakeholders.

 

What are the daily duties of a Managed Services Network Engineer?

A typical day for a Managed Services Network Engineer may include monitoring network performance, identifying issues, and resolving them promptly.

They might also design and implement new network solutions, manage network security, and collaborate with other IT professionals to improve network efficiency and functionality.

They often need to provide technical support and guidance to clients or internal teams.

 

Conclusion

And there we have it.

Today, we have unravelled the intricate details of what it truly means to be a managed services network engineer.

Surprised?

It’s not just about managing networks.

It’s about engineering a seamless digital connectivity, one network at a time.

With our comprehensive managed services network engineer job description template and real-world examples, you’re fully equipped to take the next step.

But don’t halt your journey there.

Dig deeper with our job description generator. It’s your ideal tool for crafting precise job listings or honing your resume to absolute precision.

Remember:

Every network you manage is a cog in the grand digital machinery.

Let’s engineer that future. Together.

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